User Manual

Elite Series Assembly Guide 11 | P a g e
TROUBLESHOOTING
Issues(s)
Solution
Desk does not go up or down
Check all connections. Make sure power cord is plugged into the
control box and a power outlet. Unplug the power cord and re-
plug after 10 seconds. Re-initialize the desk. If the problem
persists, switch motor cables from one port to another at control
box and re-initialize one more time. If you have been using the
desk continuously for 2 minutes, non-movement might be due to
overheat. Stop using the desk for 10 minutes and let it cool down.
Columns do not go up evenly.
Unplug the power cord and re-plug after 10 seconds. Re-initialize
the desk. If the problem persists, switch motor cables from one
port to another at control box and re-initialize one more time.
Desk wobbles pretty excessively.
It is normal that desk wobbles slightly at standing height when in
use. Make sure all the screws are tightened and adjust leveling
studs if the floor is uneven.
Desk is unusually noisy
It is normal that the desk is noisier when one stage extends into
the other. Apply silicon based lubricant if it is unusually noisy.
Reset may be needed from time to time in events like non-movement, uneven movement, sudden power
outage, over-load, overheat and etc.
For most electronic devices, reset is simply a power-off and a power-on. This desk has dual motors. The reset
involves more than a conventional power-off and power-on as both motors need to be synchronized. The reset
process is the same as initialization. If your desk has memory controller, press and hold both UP and DOWN
arrow buttons, and release both buttons when 000 appears. If your desk has basic 2-button controller, press
and hold UP and DOWN arrow buttons for 3 seconds, and then release both buttons. The desk will first go to
the lowest position, then the highest position and finally stops in between.