User guide

Troubleshooting Guidelines
72 Avaya 1600 Series IP Deskphones Installation and Maintenance Guide
The user reports BM32 buttons are not
labeled when they should be.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
The user reports
personalized labels
cannot be placed
on the BM32
buttons,
AND the user has
tried using the
Program AD button
feature.
CAUSE: Improper administration on the call
server.
RESOLUTION: Verify correct administration.
AND the user has
tried using the
Personalize Labels
option on the
telephone.
CAUSE: The user has been pressing the BM32
button to indicate which button to relabel.
RESOLUTION: Relabeling is not supported on
the BM32.
Table 3: Operational Error Conditions for 1600 Series IP Telephones (continued)
Condition Cause/Resolution
6 of 6