Macintosh Performa User’s Guide Includes setup, troubleshooting, and health-related information for Macintosh Performa 5200CD and 5300CD series computers
K Apple Computer, Inc. © 1995 Apple Computer, Inc. All rights reserved. Under the copyright laws, this manual may not be copied, in whole or in part, without the written consent of Apple. Your rights to the software are governed by the accompanying software license agreement. The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries.
Contents Communications regulation information Preface Welcome to Macintosh 1 Getting Started vi ix 1 Plugging in the computer 1 Installing an expansion card 4 Connecting the mouse and keyboard Adjusting the angle of the screen Connecting other equipment 5 7 7 Turning the computer on for the first time What’s next? 8 10 Learning the basics Reviewing the basics 11 13 Turning the computer off 15 Turning the computer on 15 Where to find answers 16 iii
2 Getting Help 17 Getting answers to your questions 18 Identifying objects on the screen Learning useful shortcuts 26 27 3 Expanding Your Computer and Using Special Features Your computer at a glance 30 Connecting additional equipment 31 Using the sound control buttons on your computer 32 Using the screen control buttons on your computer 33 Using the built-in microphone Expanding memory 29 34 35 Replacing internal storage devices 35 Adding an Ethernet card or a second monitor 4 Using P
6 Troubleshooting 51 When you have questions If you have trouble 51 51 Solutions to common problems 55 Solutions to CD-ROM problems 67 If your computer’s performance decreases Repairing a damaged disk Initializing a hard disk 72 73 79 Installing or reinstalling system software 81 A Health, Safety, and Maintenance Tips 83 Health-related information about computer use Safety instructions 88 Handling your computer equipment Cleaning your equipment B Installing an Expansion Card Opening the c
Communications regulation information FCC statement This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. See instructions if interference to radio or television reception is suspected. Radio and television interference The equipment described in this manual generates, uses, and can radiate radio-frequency energy.
DOC statement DOC Class B Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus,” ICES-003 of the Department of Communications.
Welcome to Macintosh Congratulations on the purchase of your new Macintosh. Your computer is designed to give you the highest performance combined with real ease of use—it’s easy to set up, easy to use, and easy to expand. This book will guide you through the setup procedure, tell you how to expand your Macintosh, and provide many tips on using your new system. Your Macintosh computer is powered by the new † microprocessor (or “chip”). This microprocessor was designed by Apple Computer, Inc.
Macintosh Performa computer Keyboard cable (permanently attached to the keyboard) Keyboard Computer power cord Mouse
Follow the instructions in this chapter to set up your computer and learn the basics. 1 Getting Started The illustration on the facing page shows all the equipment you will need to set up your computer and begin using it. Place your equipment on a sturdy, flat surface near a grounded wall outlet.
When you are ready to begin, follow these steps: 1 Place the computer where you want it. Carry the computer with its screen facing you. Most of its weight is near the screen. Lift with your knees, not your back.
2 Plug the socket end of the power cord into the recessed power plug (marked with the symbol ≤) on the back of the computer. Make sure at least one end of the power cord is within easy reach so that you can unplug the computer when you need to. IMPORTANT To protect both yourself and the computer from electrical hazards, the computer should remain turned off until you are finished connecting its parts. Check the power switch at the back of the computer.
3 Plug the other end of the power cord into a three-hole grounded outlet or power strip. Socket end of the power cord Power cord plug WARNING This equipment is intended to be electrically grounded. Your Macintosh is equipped with a three-wire grounding plug—a plug that has a third (grounding) pin. This plug will fit only a grounded AC outlet. This is a safety feature.
Connecting the mouse and keyboard 1 Plug the mouse cable into the recessed port on the back of the keyboard. The plug and the port are marked with the ◊ icon (symbol). The positions of the port and icon on your keyboard may be different from those pictured. By the way: A port marked with the ◊ icon is called an Apple Desktop Bus (ADB) port. Plug the mouse into the recessed port on the keyboard. The flat part of the plug should be pointing down, as shown here.
2 Plug the keyboard cable into the port marked with the ◊ icon on the back of the computer. V ADB port If you use a second monitor in addition to the one built into your computer, it may also have a port to which you can connect the keyboard or mouse. See the information that came with the monitor. 3 If you want to adjust the keyboard angle, lower the feet on the keyboard. To adjust the keyboard angle, lower the feet until they snap into position.
Adjusting the angle of the screen You can adjust the angle of the screen to avoid glare and reflections by using the computer’s tilt-and-swivel base. Turn the computer to either side or tilt it slightly back or forward. For more information on setting up your office for comfort and safety, see Appendix A, “Health, Safety, and Maintenance Tips.
Turning the computer on for the first time To turn the computer on for the first time, follow these steps: 1 On the back of the computer, press the side of the power switch marked with the symbol i. 2 Press the Power key (marked with a triangle) on your keyboard. You hear a tone from the computer as it starts up.
3 Check to see what’s on your screen. m You will see a welcome screen that gives you a choice about what you want to do next. m If you’re new to the Macintosh or would like some review of the basics, you’ll want to go through the Performa Tutorial, a program that teaches how to use your computer. Press the Return key on your keyboard to go to the tutorial.
Problems starting up? If the screen is dark, check these items to see if you can identify the problem: m Is the computer turned on? The power-on light on the front of the computer should be on. Make sure the side of the power switch marked with the symbol i (on the back of the computer) is pressed in.
m If you want to connect other equipment, such as a printer, to your computer, see Chapter 3, “Expanding Your Computer and Using Special Features.” m If you want to install application software on your computer, see Chapter 4 of this book for information on setting up your programs and managing memory. You’ll need this information to properly set up any software programs specifically designed for computers with PowerPC microprocessors.
2 Move the mouse so that the arrow (8) is over the picture labeled “Performa Tutorial.” If you don’t see the Performa Tutorial picture on your screen, put the arrow on the word “Learning” and click (press and release) the mouse button. If you run out of room on your mouse pad or desk while moving the mouse, pick up the mouse and place it where there’s more room. (The arrow on the screen moves only when the mouse is in contact with the mouse pad or desk.
Reviewing the basics You can use the following illustrations to review the elements you use on your screen to do work with your computer. Icons Menu Window Menus The strip across the top of the screen is called the menu bar. The symbols and words in it represent menus of commands. To open a menu, place the pointer on the symbol or word for the menu and press the mouse button. Guide menu To find an answer to a question, look in the Guide (h) menu.
Icons Icons are small pictures that represent disks, programs, documents, and folders. You can double-click any icon to open it and see what it contains. This icon represents your computer’s internal hard disk. Icons like this one represent application programs, which you use to create documents and do other work. Icons like this one represent documents, which you can create and edit. Icons like this represent folders. A folder contains other icons.
Turning the computer off To turn the computer off: 1 Press the Power key (marked with a triangle) on the keyboard. You will see a message asking whether you want to shut down or continue working. 2 Click Shut Down. You can also turn off your computer by choosing Shut Down from the Apple (K) menu. Detailed instructions follow. (Note: The Shut Down command is also available in the Special menu.) 1 Move the tip of the arrow to the Apple (K) menu at the top left of the screen.
Where to find answers When you have questions about using your Macintosh, there are several places you can look for answers. In this book Macintosh Performa User’s Guid e Use this book to help you set up your computer and learn about it, or to find solutions to problems with your equipment. In the Guide menu The Guide menu (marked with the h icon) is your main source of information about the Macintosh. To learn how to get different kinds of help from the Guide menu, see Chapter 2 in this book.
Use the instructions in this chapter to learn about the help available to you in the Guide menu. 2 Getting Help The Guide menu is your main source of information when you’re working with your computer. The menu is identified by a question mark (h) in the upper-right corner of the screen.
Getting answers to your questions When you have a question while working with your computer, you can get the answer by choosing Macintosh Guide from the Guide menu. 1 Pull down the Application menu (in the upper-right corner of the screen) and choose Finder to make it the active application program. A checkmark in the menu indicates that the Finder is the active program. 2 Pull down the Guide menu (marked with the h icon) and choose Macintosh Guide. The Macintosh Guide window appears.
3 Notice the three buttons at the top of the window: Topics, Index, and Look For. Macintosh Guide gives you three ways of finding information: m Topics lets you choose from a list of general subjects; it is like the table of contents in a book. m Index lets you choose from an alphabetical list of more specific subjects; it is like the index in a book. m Look For lets you search for information related to a specific word or phrase that you type.
2 Click “Setting Options” in the list of topics. When you click any topic area, a list of related questions appears on the right side of the Macintosh Guide window. To get instructions, click a question… …and then click OK. 3 Click the question “How do I set the time and date?” and then click OK. Or double-click the question. A small window appears with instructions for you to follow. If you want to return to the main Macintosh Guide window, click here.
Getting answers with the Index button 1 In the Macintosh Guide window, click the Index button. An alphabetical list of subjects appears on the left side of the window. Slider Scroll bar 2 Scroll through the alphabetical list until the phrase “background pattern” is visible. You can scroll through the list either by dragging the slider to the letter B or by using the scroll bar at the right of the list. 3 Click the phrase “background pattern” in the alphabetical list.
4 Click the question “How do I change the background pattern?” and then click OK. Or double-click the question. A small window appears with instructions for you to follow. If you want to return to the main Macintosh Guide window, click here. 5 Click here to see the next step (if there is one). Read and follow the instructions in the window. Macintosh Guide provides step-by-step instructions to answer the question you selected.
Getting answers with the Look For button 1 In the Macintosh Guide window, click the Look For button. A small box appears on the left side of the window, where you can type text. To activate the text box, click here. Type a word or phrase in the text box… …and then click here. 2 Click the arrow button to activate the text box. 3 Type “sound” in the text box and then click Search.
4 Click the question “How do I change the beep sound?” and then click OK. Or doubleclick the question. A small window appears with instructions for you to follow. If you want to close Macintosh Guide, click here. Click here to see the next step (if there is one). 5 Read and follow the instructions in the window. Macintosh Guide provides step-by-step instructions to answer the question you selected.
Tips for using Macintosh Guide Here are a few tips for using Macintosh Guide effectively: m Macintosh Guide is available only when you are in the Finder—the desktop area where you can see the icons of disks, folders, and files. (Other programs may also have help available in the Guide menu, however.) If you don’t see Macintosh Guide in the Guide menu, pull down the Application menu (to the right of the Guide menu) and choose Finder.
Identifying objects on the screen Sometimes you’ll see an unfamiliar item on the screen and ask yourself, “What’s that?” You can get an answer by using a Macintosh feature known as Balloon Help. Balloon Help explains the function of icons, menus, commands, and other items on the Macintosh screen in balloons like those you see in comic strips. Follow these steps to use Balloon Help: 1 Pull down the Guide menu (marked with the h icon) and choose Show Balloons.
Learning useful shortcuts You can perform many tasks in the Finder more quickly if you use keyboard or mouse shortcuts. For example, instead of clicking an icon and choosing Open from the File menu, you can simply double-click the icon to open it. Follow these steps to learn keyboard and mouse shortcuts: 1 Pull down the Guide menu (marked with the h icon) and choose Shortcuts. The main Macintosh Shortcuts window appears. 2 Click one of the category buttons.
3 Read about the shortcuts available for the category you selected. Click the right arrow in the lower-right corner of the window to display the next window (if there is one). 4 28 Chapter 2 When you finish reading about the shortcuts for your category, click the Topics button in the lower-left corner to return to the main Macintosh Shortcuts window. Or click the close box in the upper-left corner to close the window.
Read this chapter for information on expanding your computer system with additional hardware and using special features of your computer. 3 Expanding Your Computer and Using Special Features Read this chapter to learn how to connect additional equipment to your Macintosh.
Your computer at a glance This illustration shows your Macintosh Performa system. You can expand your computer system by connecting additional hardware (such as a printer, modem, or scanner). Built-in microphone Color display Your built-in monitor can display thousands of colors. CD-ROM drive Floppy disk drive CD-ROM drive Open/Close button - Sound control buttons Use these buttons to change the volume of the computer’s sound.
Connecting additional equipment The illustration on this page shows where equipment should be connected to your computer. For instructions on connecting equipment such as a printer or scanner, see the manual that came with the equipment. g SCSI port Connects your Macintosh to SCSI equipment, such as external hard disk drives and scanners. External video connector (optional) Connects your Macintosh to a presentation system or a second monitor for video mirroring.
Using the sound control buttons on your computer There are two sets of buttons on the front of your Macintosh. The set on the right (marked with the - icon) is for sound control. You can use these buttons to increase or decrease the volume of the sound your Macintosh plays: m Press the button on the right to make the sound louder. m Press the button on the left to make the sound softer. - Sound control buttons You can also adjust the sound by using the Sound control panel.
Using the screen control buttons on your computer You can adjust the level of light and dark on the screen of your built-in monitor by using the screen control buttons on your computer (marked with the ¸ icon). m Press the button on the right to lighten your screen. m Press the button on the left to darken your screen.
Using the built-in microphone Your Macintosh comes with a built-in microphone for recording live sounds. The microphone is highly sensitive. Once you’ve turned it on (which you do with a sound-recording application program), it can pick up sounds within a range of several feet. For information on recording sound, see the “Sound” topic of Macintosh Guide, available in the Guide (h) menu. Built-in microphone WARNING Do not stick any small objects into the built-in microphone.
Expanding memory You can install additional random-access memory (RAM) in your computer, which allows you to work with more programs and larger documents. Additional memory comes on memory chips (also called SIMMs). The Technical Information booklet that came with your computer describes how much additional memory can be installed in your Macintosh. WARNING To avoid damage to your computer, Apple recommends that only an Apple-certified technician install additional RAM.
Read this chapter to learn how to work with application programs and protect the information on your disks. 4 Using Programs and Backing Up Disks Your computer came with several application programs already installed. You can open these programs by clicking their buttons in the Launcher. The Apple Extras folder on your hard disk (and on the Macintosh Performa CD) contains additional programs, including the following: m QuickDraw GX gives your computer more powerful printing and font capabilities.
Installing application programs You may want to buy and install additional application programs. See the manuals you receive with your programs for instructions on installing and using them. In most cases, you’ll install an application program on your internal hard disk from floppy disks that contain the program. The following illustration shows how to insert a floppy disk in your computer’s floppy disk drive. Insert the floppy disk, metal end first, into the floppy disk drive of your computer.
Working with several programs at a time You can open as many application programs and desk accessories as your computer’s memory allows. All open programs are listed in the Application menu at the right end of the menu bar. The name of the active program (the one you’re using right now) has a checkmark next to it, and its icon appears in the menu bar. The Finder icon Commands to hide or display open windows A checkmark indicates the active program.
Hiding and showing windows on the desktop You can hide all windows except those of the active program by choosing Hide Others from the Application menu. The other programs remain open even though their windows are hidden. When you switch to another program, its windows become visible again. If you want to see all the open windows, choose Show All from the Application menu.
Restoring the information on your hard disk If information on your hard disk becomes damaged or lost, you can restore it if you have a backup copy of the information. The Macintosh Performa CD contains copies of all the system software and application programs that came with your computer. See the Macintosh Performa CD booklet for instructions on using the Macintosh Performa CD.
Using application programs designed for the PowerPC microprocessor Your Macintosh is compatible with most application programs intended for use with Macintosh computers. But certain programs are designed especially for use with computers that have the PowerPC microprocessor. (These programs are sometimes called “native” applications.) You’ll find that these programs take best advantage of your computer’s speed.
Read this chapter for information about your computer’s built-in CD-ROM drive. 5 Using the CD-ROM Drive This chapter provides information on the CD-ROM drive (also called a CD-ROM player). Refer to Appendix A, “Health, Safety, and Maintenance Tips,” for information on the proper handling of these discs. Your internal CD-ROM (Compact Disc Read-Only Memory) drive for Macintosh computers works with CD-ROM discs, standard audio compact discs (CDs), and single-session or multisession Photo CDs.
Inserting a CD-ROM disc Follow these instructions to insert a CD-ROM disc into your CD-ROM drive. Then follow the instructions provided with your disc, as well as the instructions in this manual. 1 Start up your Macintosh computer, if it’s not already on. 2 Press the Open/Close button to open the tray of the CD-ROM drive. Open/Close button The tray opens. 3 Place a CD-ROM disc in the tray, with the disc label facing up. Make sure the disc is lying flat and centered in the tray.
Ejecting a CD-ROM disc Follow these instructions to open the tray and eject a CD-ROM disc from your computer. IMPORTANT You may not be able to eject a disc if it is being shared. To turn off file sharing, use the Sharing Setup control panel. 1 Open the tray. There are several ways to open the tray of your CD-ROM drive. If a CD-ROM disc icon appears on your screen: m Select the disc icon on your screen and drag the icon to the Trash.
Types of compact discs you can use Not all CD-ROM discs store information in the same way. A disc stores and displays information according to a given file format. Your computer’s system software must understand the file format in order to use the contents of the disc. Standard file formats You can use CD-ROM discs with these standard file formats: m HFS (Hierarchical File System)—the standard format used by the Macintosh. m ISO 9660—the International Standards Organization’s file format for CD-ROM discs.
Photo CDs With your CD-ROM drive, you can use QuickTime to open digitized images stored on Photo CDs. For further information on Photo CDs, see the “CD-ROM Discs” topic of Macintosh Guide, available in the Guide (h) menu. Playing audio CDs With your CD-ROM drive and your computer’s built-in speaker, you can play audio compact discs (CDs) or audio tracks on CD-ROM discs. You can also attach headphones or speakers to the computer to listen to audio CDs and audio tracks.
Working with Photo CDs You can use your CD-ROM drive to open Photo CD images stored on Photo CDs. A Photo CD image is a digitized version of a standard photograph that you can open and view on your computer screen. You can do many things with the images on your Photo CDs: m Open and view the images individually on your computer screen. m View the images on your computer screen in a series, as you would view a slide presentation.
Obtaining Photo CDs Your own photographs can be recorded as Photo CD images on a Photo CD. To obtain a Photo CD of your own photographs, take your standard 35-mm film to a photofinisher who has a Photo CD system. The photofinisher develops your film, digitizes the photographs, and gives you back a Photo CD containing your Photo CD images. A single Photo CD can hold approximately a hundred images.
For most work, a resolution of 768 x 512 pixels or smaller is suitable. For detailed work or very high-quality reproductions, you may want to use a higher resolution. Make sure to open high-resolution images with application programs designed to handle large image files. SimpleText cannot open very large files. Sharing a CD-ROM disc over a network You can share a CD-ROM disc using the file-sharing feature of System 7.5.
Consult this chapter if you experience problems using your computer. 6 Troubleshooting When you have questions If you want to know how to do a particular task with your computer, refer to Macintosh Guide in the Guide (h) menu. For instructions on using Macintosh Guide, see Chapter 2 of this manual. If you have trouble While you’re using your computer, you may occasionally see a bomb icon or an error message, or the pointer (8) may “freeze” on the screen.
Take your time When you see an error message, you don’t have to take action immediately. The message stays on the screen until you click the OK (or Restart) button or turn off the Macintosh. To help diagnose and correct the problem, follow the suggestions in this section. Gather as much information on the situation as you can. Then follow the instructions in the next section, “Start Over.” m Make a note of exactly what you were doing when the problem occurred. Write down the message on the screen.
Start over Often you can eliminate a problem simply by clearing the computer’s memory and starting over. If you can, save any open documents before restarting the Macintosh. If your system is frozen and does not respond to anything you do, or if you have a “bomb” message on the screen, saving may not be possible. You can try pressing x-Option-Esc to quit the program in use when the problem occurred; if this works, you can then save the documents open in other programs before restarting.
Rebuild your desktop regularly A process known as “rebuilding the desktop” helps your Macintosh keep track of data on your disks. It’s a good idea to rebuild the desktop of your disks once a month or so, especially your startup disks. (Although you usually use the hard disk in your computer as a startup disk, you can also start up from any other disk that has system software installed.
Solutions to common problems This section contains descriptions of problems you could experience with your computer. Some problems may be caused by your CD-ROM drive, so if you don’t find your problem here, be sure to check the section, “Solutions to CD-ROM Problems,” later in this chapter. The computer is turned on but the screen is dark. One of the following is probably the cause: m You have a screen saver program that darkens the screen when the computer has not been used for a certain period.
When you start up, a disk icon with a blinking question mark appears in the middle of the screen. This icon indicates that your Macintosh cannot find the system software it needs to start up. One of the following is probably the cause: m Your computer may be having a problem recognizing external SCSI equipment, such as hard disks, CD-ROM drives, and scanners. (SCSI stands for Small Computer System Interface.
A disk icon with an X appears in the middle of the screen and a floppy disk is ejected from the disk drive. This icon indicates that the floppy disk you tried to start up from is not a startup disk. When you turn on your computer, it looks first in the floppy disk drive for a disk containing system software. If the disk in the drive does not contain system software, the computer ejects the disk and looks on its internal hard disk for system software. Wait a few seconds.
The hard disk icon does not appear on the desktop. If you don’t see a hard disk icon on the desktop, try the following: m Use the Drive Setup program to make the disk available. Drive Setup is located in the Apple Extras folder. For instructions, start Drive Setup, then choose Drive Setup Guide from the Guide (h) menu. m If the hard disk is internal, shut down your computer, wait at least 10 seconds, and then turn it on again.
Your Macintosh can’t read a floppy disk. If you see a message that a floppy disk is unreadable, try one of the following: m If the disk has never been used, you may simply need to initialize it. For instructions, see the “Disks” topic of Macintosh Guide, available in the Guide (h) menu. m The disk may be damaged. See “Repairing a Damaged Disk” later in this chapter for information on testing and repairing disks.
You can’t start an application program or it quits unexpectedly. Or, when you try to open a program, you see a message that not enough memory is available. One of the following is probably the cause: m The Macintosh ran out of memory. Quit the programs that you have open and then open the program you want to use, or restart your Macintosh. Use the Memory control panel to turn on virtual memory.
A dialog box with a bomb appears. There is a software problem. m Write down what you were doing when the message appeared, and write down the text of the message. m Restart your Macintosh. (See “Start Over” in the section “If You Have Trouble” earlier in this chapter for instructions.) Most software problems are temporary, and restarting usually corrects the problem. m If the problem recurs, check the startup disk and application program you were using when the dialog box appeared.
The pointer (8) doesn’t move when you move the mouse. One of the following situations is probably the cause. m There is a software problem. Try the following: Press x-Option-Esc to quit the application program in use when the problem occurred. If this works, you can save the documents open in other programs before restarting. Restart your Macintosh. See “Start Over” in the section “If You Have Trouble” earlier in this chapter for instructions.
Typing on the keyboard produces nothing on the screen. One of the following is probably the cause: m Some system software features are turned on that affect the way the keyboard works. Use the Easy Access control panel to turn off Sticky Keys, Slow Keys, and Mouse Keys. m There is a software problem. Restart your Macintosh. For instructions, see “Start Over” in the section “If You Have Trouble” earlier in this chapter. Check the startup disk and application program you were using when the problem occurred.
You can’t open a document, or you see a message that an application program can’t be found. m Some documents can be opened by more than one application program. Try starting a program that you think might be able to open the document, then choose Open from the program’s File menu to try to open the document. m Purchase and install the correct software to use the document, or find out if the creator of the document can convert it to a form that one of your programs can use.
You experience problems using a document from a DOS computer. If you can’t open a DOS document using a Macintosh program, try the following: m Open the document from within the program by choosing Open in the program’s File menu. m Use the PC Exchange control panel to specify which Macintosh program will open the document.
You see a message that your application program can’t be opened because a file can’t be found. Macintosh programs designed specifically for the PowerPC microprocessor (also called “native” applications) use special files called shared libraries. Any necessary shared libraries should be installed automatically when you install these special Macintosh programs. Follow the directions that came with your program to reinstall the program.
Solutions to CD-ROM problems Problems using the CD-ROM drive The CD-ROM disc icon does not appear on screen. m If you have other SCSI devices attached to your computer, make sure that each device has a unique SCSI ID number (your CD-ROM drive has SCSI ID 3). Refer to the documentation that came with your SCSI devices if you need to reset SCSI ID numbers. Your computer starts up and you see large folder-shaped areas, containing labeled pictorial buttons, instead of the usual Macintosh desktop.
m The signal to open the tray may not be reaching the computer. Turn off your computer and locate the small pinhole to the lower right of the CD-ROM tray opening. Insert the end of a large straightened paper clip firmly and horizontally into the pinhole. Push gently until the tray is released, then carefully pull the tray open. Do not force the tray open; wait until the paper clip has dislodged it or you may break the front of the tray.
Your computer displays the message “This is not a Macintosh disk: Do you want to initialize it?” when you insert a CD-ROM disc in the CD-ROM drive. m The disc may use a format that the Macintosh cannot recognize. Your computer ejects a CD-ROM disc without giving you any error message. m Make sure the disc is flat in the tray and the disc label is facing up. If you’re using a small (8 cm) disc, make sure it’s centered within the tray’s inner ring. m The disc may need to be cleaned.
Drag the CD icon to the Trash. When the tray opens, hold down the Option key and push the tray back in. Continue to hold down the Option key until the disc is in the drive. The program you are using should now be able to locate file names on that CD-ROM disc. Problems playing audio CDs You don’t hear any sound when you play an audio CD or an audio track on a CD-ROM disc using the AppleCD Audio Player.
Problems using Photo CDs You can’t open Photo CDs that are in your CD-ROM drive. m Reinstall the CD-ROM and QuickTime software (available through the “MultiMedia Software” option in Custom Install). Your computer does not display color icons for individual images on a Photo CD. m Your computer may be low on memory. To view color icons, restart your computer and then reopen the Photos folder. See the “Memory” topic of Macintosh Guide, available in the Guide (h) menu for more information on managing memory.
If your computer’s performance decreases If you notice a decrease in your computer’s speed and general performance after you add special software (a control panel, system extension, or custom utility), it may be because the software does not work well with Macintosh computers built with the PowerPC microprocessor. m To find out if the new software is the problem, hold down the Shift key while you restart the computer. This temporarily turns off control panels and extensions.
Repairing a damaged disk If you see a message reporting that a disk is damaged or unreadable, you may need to repair the disk. Try these suggestions first If you can’t start up from a hard disk or you don’t see the hard disk icon on the desktop, try the following: m If the hard disk is internal, shut down your Macintosh, wait at least 10 seconds, and then turn it on again. m If the hard disk is external, make sure that it is turned on and that its cable is connected firmly; then restart the Macintosh.
Starting up from a CD-ROM disc To test, repair, or initialize a hard disk, or to install system software on a hard disk, you need to start up your computer from another disk. You can start up your computer using the Macintosh Performa CD that came with your computer. The procedure for starting up from the CD varies depending on the condition of the system software on your hard disk. To find out which procedure to use, you must turn on your Macintosh.
If you see the Macintosh desktop 1 Press the Open/Close button of your CD-ROM drive to open the CD-ROM tray. 2 Place the Macintosh Performa CD disc in the tray with the disc label facing up. Make sure the disc is lying flat in the tray. 3 Push the tray in, or press the Open/Close button, to close the tray.
Problems starting up from the CD? If you’ve followed the steps in the previous sections and the Macintosh Performa CD icon does not appear on your screen, follow these steps: 1 Insert the CD into the tray. 2 Choose Restart from the Special menu. 3 Immediately press and hold down the Command (x), Shift, Option, and Delete keys. The computer bypasses the internal hard disk, and the Macintosh Performa CD icon appears on the desktop.
Checking for damage on your hard disk You can test a hard disk for damage with the Drive Setup program, which is on the Macintosh Performa CD that came with your computer. 1 Start up your computer from the Macintosh Performa CD. See “Starting Up From a CD-ROM Disc” earlier in this section. 2 Open the Drive Setup program. You may need to look in a folder called Utilities to find Drive Setup. 3 In the list of drives, click the disk you want to test. 4 Choose Test Disk from the Functions menu.
How to repair a hard disk or floppy disk You can repair some types of disk damage by using the Disk First Aid program, which is on the Macintosh Performa CD that came with your computer. 1 Start up your computer from the Macintosh Performa CD. See “Starting Up From a CD-ROM Disc” earlier in this section. 2 Open the Disk First Aid icon. 3 Click the icon of the disk you want to test. Disk icons appear in a box at the top of the Disk First Aid window.
4 Click Repair to begin testing and repairing the disk. If you want to test and repair another disk, click its icon and then click Repair. 5 When testing and repair are done, choose Quit from the File menu. If Disk First Aid cannot correct the problem m Try repairing the disk again. Sometimes repeating the process corrects the problem. m Use another disk repair or recovery program. Some disk repair programs let you recover information from a damaged disk.
WARNING Initializing a disk erases any information that may be on it. Before you initialize a damaged disk, try to repair it as described in “Repairing a Damaged Disk” earlier in this chapter. 1 Start up your computer from the Macintosh Performa CD. See “Starting Up From a CD-ROM Disc” in the section “Repairing a Damaged Disk,” earlier in this chapter. 2 Open the Drive Setup program. You may need to look in a folder called Utilities to find Drive Setup.
Installing or reinstalling system software System software is the set of programs and other files that your computer uses to start itself up, keep track of your files, and run the application programs you use. System software is kept in the System Folder. When you turn on your computer, it looks for a startup disk, which is a disk that contains the system software. The startup disk is usually the hard disk that’s inside your computer, though another hard disk or a floppy disk can also be a startup disk.
Read this appendix for important health and safety instructions, as well as tips on keeping your computer in good working order. Appendix A Health, Safety, and Maintenance Tips For your own safety and that of your equipment, follow all the instructions in this chapter. Keep these instructions available for reference by you and others.
Musculoskeletal discomfort As with any activity that involves sitting for long periods of time, using a computer can make your muscles sore and stiff. To minimize these effects, set up your work environment carefully, using the guidelines that follow, and take frequent breaks to rest tired muscles. To make working with your computer more comfortable, allow enough space in your work area so that you can change position frequently and maintain a relaxed posture.
Eye fatigue Eye fatigue can occur whenever the eyes are focused on a nearby object for a long time. This problem occurs because the eye muscles must work harder to view an object that’s closer than about 20 feet (6 meters). Improper lighting can hasten the development of eye fatigue. Although eye fatigue is annoying, there’s no evidence that it leads to permanent damage.
You may have to raise your chair so your forearms and hands are at the proper angle to the keyboard. If this makes it impossible to rest your feet flat on the floor, you can use a footrest with adjustable height and tilt to make up for any gap between the floor and your feet. Or you may lower the desktop to eliminate the need for a footrest. Another option is to use a desk with a keyboard tray that’s lower than the regular work surface. m Position the mouse at the same height as your keyboard.
Avoiding fatigue m Change your seated position, stand up, or stretch whenever you start to feel tired. Frequent short breaks are helpful in reducing fatigue. m Use a light touch when typing or using a mouse and keep your hands and fingers relaxed. m Some computer users may develop discomfort in their hands, wrists, or arms after intensive work without breaks. If you begin to develop chronic pain or discomfort in your hands, wrists, or arms, consult a qualified health specialist.
Safety instructions For your own safety and that of your equipment, always take the following precautions.
Handling your computer equipment Follow these guidelines for handling your computer and its components: m When setting up your computer, place components on a sturdy, flat surface, and carefully follow all setup instructions. m When connecting or disconnecting a cable, always hold the cable by its connector (the plug, not the cord). m Turn off your computer and all its components before connecting or disconnecting any cables to add or remove any component.
Handling the built-in monitor Follow these procedures for handling the built-in monitor: m Turn down the screen brightness control if you leave the computer turned on for extended periods. If the brightness is not turned down, the image on the screen could “burn in” and damage the screen. You can also use a “screen saver” program, which dims or varies the image on the screen when the computer has been idle for a specified period of time.
Handling floppy disks Store disks at temperatures between 50° F and 125° F. Do not use a pencil or an eraser on a disk or disk label. Keep disks dry. 125° F (52° C) 50° F (10° C) Do not touch the exposed part of the disk behind the metal shutter. Keep disks away from magnets. Avoid exposing disks to extremely hot temperatures. Handling CD-ROM discs Keep these important safety instructions in mind as you use CD-ROM discs: m Hold a disc by the edges or by one edge and the center hole.
m To avoid damage to your discs, keep these points in mind: Do not expose discs to direct sunlight. Do not write on discs. Do not spill liquids on discs. Do not put tape on discs. Do not scratch discs. Do not get dust on discs. Other important safety instructions to keep in mind as you use your CD-ROM drive: m Position your computer so that when the tray opens, it doesn’t bump into anything. m Do not leave the disc tray open.
Ejecting a disk For instructions on ejecting any disk (a floppy disk, a CD-ROM disc, or a removable media disk), see the “Disks” topic of Macintosh Guide, available in the Guide (h) menu. If you can’t eject a floppy disk If you can’t eject a floppy disk in the usual way, try the following in order: m Hold down the x and Shift keys and press the number 1 key on your keyboard to eject a disk in the internal disk drive. m Shut down the computer.
Cleaning your equipment Follow these general rules when cleaning the outside of your computer and its components: m Use a damp, soft, lint-free cloth to clean the computer’s exterior. Avoid getting moisture in any openings. m Don’t use aerosol sprays, solvents, or abrasives. Cleaning the computer case To clean the case, do the following: 1 Turn off the computer completely and then disconnect the power plug. (Pull the plug, not the cord.
2 Turn the mouse upside-down and turn the plastic ring on the bottom counterclockwise to disengage it. If you have an older mouse, you may need to press the plastic ring (rather than turn it) to disengage it. If the mouse is locked, see the next section, “Locking and Unlocking the Mouse,” for instructions on how to unlock it. 3 Turn the mouse right-side up with one hand and catch the ring and the ball with your other hand.
Locking and unlocking the mouse Some mouse devices can be locked so that the ball can’t be removed. A locking mouse has a small hole on the plastic ring. To lock the mouse, follow these steps: 1 Insert a straightened paper clip into the hole on the plastic ring. Insert a straightened paper clip into this hole. (The hole may be located here on your mouse.) 2 Press down on the paper clip while you turn the ring clockwise. Turn the ring a very short distance, until it stops.
To unlock the mouse, follow these steps: 1 Insert a straightened paper clip into the hole on the plastic ring. Insert a straightened paper clip into this hole. (The hole may be located here on your mouse.) 2 Press down on the paper clip while you turn the ring counterclockwise. Turn the ring a very short distance. When the recessed area on the ring is lined up with the recessed area surrounding the ring, the mouse is unlocked.
Read this appendix for instructions on installing an expansion card in your computer. Appendix B Installing an Expansion Card Expansion cards are printed circuit boards that can be installed in your computer to give it special features, such as enhanced video capabilities, networking and communications, and additional processing power.
This appendix contains instructions for installing an LC-PDS card or a communication card. To install a video input card, an external video connector kit, or a TV tuner card, follow the instructions that came with the kit or card. WARNING To avoid damaging your computer and expansion card, do not attempt to install any expansion card without first checking the documentation for that card.
Opening the computer 1 Shut down your computer by pressing the Power key on the keyboard. You can also choose Shut Down from the Special menu or the Apple (K) menu. 2 Turn the computer completely off by pressing the power switch at the back of the computer. Press the side of the switch marked with the j symbol. 3 Unplug the cable that connects your keyboard to the computer. 4 Remove the security screws on either side of the computer’s back panel with a screwdriver. Remove both security screws.
5 With your fingertips, find the two latches on the underside of the computer’s case. Locate the two latches on the underside of the computer’s case with your fingertips. 6 Pull gently on the latches. 7 Swing the panel up and slip it out. Set the panel aside. Pulling gently, swing the panel up, and slip it out.
8 Gently pull down on the wire handle and swing it out to unlock it from its storage position. Then grasp the handle and pull the logic board out of the computer. The vertical plate and the logic board to which it’s attached slide all the way out of the computer. Carefully support the logic board as it comes out, and put it on a stable, clean, flat surface.
Installing an LC-PDS card 1 Remove the plastic access cover from the vertical plate. Squeeze the two plastic tabs together and pull off the metal retainer so the access cover can come off. Metal retainer Vertical plate LC-processor-direct slot (LC-PDS) 2 Remove the LC-PDS expansion card from its static-proof bag. Hold the card by its edges to avoid touching the connectors on the card. 3 Align the card over the LC-processor-direct slot.
4 Press down on the card until the connector is solidly in place. Don’t force the card. If you meet resistance, pull the card out and try again. To see if the card is properly connected, lift it gently. If it resists and stays in place, it’s connected. Installing a communication card 1 Remove the plastic access cover from the vertical plate. Push the two plastic tabs apart and pull off the metal retainer so the access cover can come off.
3 Align the card over the communication slot. The communication slot is the rightmost slot on the logic board as you face the vertical plate. Vertical plate Communication card access hole 4 Communication slot Press down on the card until the connector is solidly in place. Don’t force the card. If you meet resistance, pull the card out and try again. To see if the card is properly connected, lift it gently. If it resists and stays in place, it’s connected.
Closing the computer 1 Slip the base of the logic board into the guide rails inside the computer’s case and swing the wire handle back into its storage position. Make sure the logic board slides into the guides that are on both sides of the computer’s interior. Swing the handle up, into its storage position.
2 Press the reset button on the logic board and then slide the logic board back into the computer. 1 Press the reset button. 2 Gently but firmly push on the vertical plate until the logic board is solidly back in place. Note: When you press the reset button, some of your computer’s software settings will change. You may want to open the control panels for the date and time, keyboard, and mouse to make sure that they are set the way you want them.
4 Snap the base of the back panel into place. Snap the plastic back panel into place. 5 Reinsert the security screws. Reinsert both security screws. WARNING Never turn on your computer unless all of its internal and external parts are in place. Operating the computer when it is open or missing parts can be dangerous, and can damage your computer.
Read this appendix to learn how to use the special keys on your keyboard. Appendix C Special Keys on Your Keyboard Your computer keyboard contains certain special keys that typewriter keyboards don’t have. Many of these keys allow you to give commands to the computer without using the mouse. For example, in many application programs, pressing the x (Command) key at the same time as the Q key lets you quit a program. The following table describes what you can do with the special keys on your keyboard.
Special keys on Apple keyboards (continued) Control key control Delete key Use to delete selected material, or the character to the left of the insertion point. delete Enter key enter Escape key esc Function keys F1 Option key Numeric keys alt option num lock clear = / 7 8 9 4 5 6 1 2 * Use in combination with other keys to produce special characters or modify actions.
Typing special characters and symbols You can type a variety of international and other special symbols and characters (including characters with diacritical marks, such as accents) by pressing combinations of keys. The Key Caps program, which is installed with your system software, shows you the characters produced when you type certain keys and key combinations in the fonts available on your computer. Choose Key Caps from the Apple (K) menu, then choose the font from the Key Caps menu.
If you see rectangles: If you see rectangles instead of diacritical marks on some of the pictures of keys in Key Caps, try pressing Option-x to see the diacritical marks. However, use the Option key (not Option-x) in combination with the other keys to type letters with diacritical marks. If you press the Option key at the same time as a key for a specific diacritical mark and then release both keys, Key Caps outlines in bold the keys for letters that can be typed with that mark.
Appendix D If You Purchase Additional Equipment This chapter contains information that is useful only if you purchase m an Ethernet card m a second monitor Connecting to an Ethernet network This section contains information for people whose computers are connected to other computers through a local area network. (Using a modem is not the same as being connected to a local area network. If you have an internal modem, you do not need an Ethernet card.
To use Ethernet, you need to change the network connection in the Network control panel. (For instructions on how to select a network connection and other information about using your Macintosh on a network, see the “Networks & Telecommunications” topic of Macintosh Guide, available in the Guide [h] menu.) IMPORTANT Your Macintosh supports EtherTalk Phase 2 (AppleTalk Phase 2 Protocols for Ethernet networks) and TCP/IP (via MacTCP software).
Connecting a second monitor for video mirroring You can connect a second, external monitor to your computer to display the same images that are on the computer’s built-in monitor. Displaying your computer’s images on a second monitor, called video mirroring, is useful for presentations. If you want to use video mirroring, you need an external video connector with an external monitor attached. (If your computer doesn’t have a connector, you can install one.
For more information about the monitors that you can connect to your computer for video mirroring, see the Technical Information booklet that came with your computer.
If you can’t find what you’re looking for in this index, look in Macintosh Guide— available in the Guide (h) menu on your computer. Index x (Command) key 111 x (Command)-Option-Esc, for restarting computer 53 ? (question mark icon), blinking at startup 56, 74. See also Guide (h) menu.
troubleshooting 38, 60, 62, 64, 66 unable to find or open 60 unable to start 57 working with several at a time 39–40 arrow, on screen.
CD-ROM drive 30, 43–50.
DOC statement vii documents backing up 40 on CD-ROM disc, unable to open 69 unable to find or open 64 DOS disk, unable to read 59 DOS document, unable to open 64, 65 Drive Setup program hard disk icon doesn’t appear 58 initializing a hard disk 79–80 testing a hard disk 77 E Eject CD command 45, 67 ejecting CD-ROM discs 45, 67–68, 69, 93 ejecting a floppy disk 38 electromagnetic emissions 87 electronic mail (e-mail), PowerTalk program for 37 Enter key 112 error messages, responding to 51, 52.
floppy disk drive 30 adding or replacing 35 fonts, in QuickDraw GX program 37 foreign languages, typing in 113–114 frozen pointer 51, 62 function keys 112 G graphics, Photo CD images as source of 48 grounding plug 1, 4, 89 Guide (h) menu 16 Drive Setup Guide 58 icon for 13 Macintosh Guide 17–25 Shortcuts 27–28 Show/Hide Balloons 26 H hard disk backing up files on 40, 41 initializing 79–80 installing application programs on 38 installing system software on 81 rebuilding desktop of 54 reinitializing 79–80 r
I, J icons 13 Apple Desktop Bus (ADB) 5 blinking question mark 56, 74 bomb 51 CD-ROM disc 43, 44, 67–68 CD-ROM drive 67 color, for images on Photo CD, not displayed 71 Disk First Aid 78–79 Drive Setup 77, 80 Guide menu 13 hard disk 13 Installer 37 not appearing correctly on screen 58 review of most common 13 “sad Macintosh” 57 Trash 13 identifying screen objects 13, 26 Index button (Macintosh Guide window) 19, 21–22 initializing a hard disk 79–80 reinitializing 79–80 inserting a CD-ROM disc 44 inserting a f
M Macintosh desktop 9 rebuilding 54 returning to from At Ease 67 starting up from CD-ROM disc and 74 Macintosh Guide 18–25 looking for specific topic in 23–24 tips for using 25 viewing list of topics in 19–20 viewing topics alphabetically in 21–22 Macintosh Guide window 18–19, 25 Index button 19, 21–22 Look For button 19, 23–24 Topics button 19–20 Macintosh Performa system 30–31 Macintosh Performa CD disc 41 checking for damaged disk with 77 installing system software from 81 reinitializing hard disk with 7
N “native” applications, using 42, 66 network backing up files on 40 CD-ROM disc shared over 45, 50, 66 connecting to 115–116 PowerTalk program for 37 Network control panel, Ethernet and 116 numeric keys 112 O office arrangement guidelines 85–87 on/off switch 3 Open/Close button on CD-ROM drive 30, 44, 45 opening the computer 101–103 open programs, indentifying 39 open windows, hiding or showing 40 Option key 112 P PC Exchange control panel, for opening DOS document 64, 65 Performa system 30–31 performanc
R S radio interference vi random-access memory (RAM), expanding 35 rebuilding the desktop 54 recording from audio CD, troubleshooting problems with 70 recording sound 34 Reduced Instruction Set Computing (RISC) microprocessor ix remote control sensor 30 repairing a damaged disk 73, 78–79 repetitive stress injuries (RSIs), avoiding 83, 84 resolution, viewing Photo CDs and 49–50 restarting the computer, with special key combination 53, 114 problems with, with CD-ROM disc in drive 67–68 Restart (Special menu
setting up 1–11 adjusting screen angle 7 connecting mouse and keyboard 5–6 connecting other equipment 7, 31 connecting to network 115–116 plugging in the computer 1, 3–4 troubleshooting startup problems 10 turning on computer 8–9 shared CD-ROM disc 50 ejecting 45, 66 shared libraries 66 Shift key 112 Shortcuts 27–28 Show All (Application menu) 40 Show Balloons (Guide menu) 26 Shut Down (Apple menu) 14 Shut Down (Special menu) 14 Simple Text program 47 single-session discs 49 size box 13 slots 99 Small Compu
T, U Tab key 112 tape drive, backing up to 40 TCP/IP support 116 telephone support 16 television displaying images on 117 watching on computer 37 television interference vi tilt-and-swivel base 7, 30 title bar 13 Topics button (Macintosh Guide window) 19–20, 25 Trash icon 13 troubleshooting 51–81 application programs 38, 60, 62, 64, 66 Balloon Help for 26 CD-ROM disc ejection problems 45, 67–68 CD-ROM problems 67–71 clock problems 55 diagnosing the problem 52 document can't be found or opened 64 ejecting a
W, X, Y, Z warranty considerations, installing additional RAM 35 windows 13 changing size of 13 hiding and showing on desktop 40 Macintosh Guide 18–19, 25 130 Index
Apple Computer, Inc. 1 Infinite Loop Cupertino, California 95014-2084 408.996.1010 030-8235-A Printed in U.S.A.
