hp LaserJet 9000mfp hp LaserJet 9000Lmfp use Use of this electronic document indicates that you accept the Copyright and License terms. Copyright Hewlett-Packard Company 2002.
Copyright and License Copyright Hewlett-Packard Company 2002 All Rights Reserved. Except as allowed by copyright laws or herein, reproduction, adaptation, or translation without prior written permission is prohibited.
Contents 1 The basics Features and benefits of the product . . Helpful software for increased flexibility Windows software . . . . . . . . . . . . . Macintosh software. . . . . . . . . . . . . Drivers . . . . . . . . . . . . . . . . . . . . . . Software for Windows . . . . . . . . . . . Software for Macintosh computers . Help system . . . . . . . . . . . . . . . . . . . . “What is this?” Help . . . . . . . . . . . . “Show me how” Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
3 Digital sending Digital-sending basics . . . . . . . . . Introduction to digital sending . Sending documents . . . . . . . . Using the address book . . . . . . . . More information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing transparencies . . . . . . . . . . . . . . . . . . . . . . . . . Guidelines for custom-size paper, card stock, and heavy Printing full-bleed paper . . . . . . . . . . . . . . . . . . . . . . . . Using features in the driver . . . . . . . . . . . . . . . . . . . . . . . . Different first page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Blank back page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printing multiple pages on one sheet of paper . . . . . . . .
6 Product maintenance Cleaning the product . . . . . . . . . . . . . Cleaning the ADF delivery system . Cleaning the scanner glass . . . . . . Managing the print cartridge . . . . . . . Non-HP print cartridge . . . . . . . . . Print cartridge authentication . . . . Print cartridge storage . . . . . . . . . Checking the toner level . . . . . . . . Print cartridge conditions . . . . . . . . . Print cartridge is low. . . . . . . . . . . Print cartridge is out . . . . . . . . . . . . . . . . . . . . . . .
Usage page . . . . . . . . PCL or PS font list . . . File directory page . . . Jetdirect page . . . . . . Event log page . . . . . . Printing a paper path test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
D Printer commands Understanding PCL 5e printer command syntax Combining escape sequences . . . . . . . . . . . Selecting PCL 5e fonts . . . . . . . . . . . . . . . . . . Common PCL 5e printer commands . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 229 230 231 232 E Regulatory information Environmental product stewardship program . . . . . . . . . . . . . . . . 238 Protecting the environment . . . . . . . .
1 The basics 1 9 The basics Congratulations on your purchase of the HP LaserJet 9000mfp/HP LaserJet 9000Lmfp (multifunction peripheral). If you have not done so, see the start guide provided with the product for setup instructions. Now that the product is set up and ready to use, take a few moments to get to know the product.
1 The basics 10 Features and benefits of the product The HP LaserJet 9000mfp/HP LaserJet 9000Lmfp is designed to be shared by a workgroup, and allows users to send black and white or color documents digitally, copy documents, and send print jobs to the product. The product is a standalone device and does not require connection to a computer. With the exception of network printing, you can select all functions at the product control panel.
1 The basics 11 Paper-handling options z z Input Tray 1 (multipurpose tray): A multipurpose tray for paper, transparencies, labels, and envelopes. Holds up to 100 sheets of paper or 10 envelopes. Trays 2 and 3: Two 500-sheet trays. These trays automatically detect standard paper sizes up to Ledger/A3 and allow printing on custom-size paper. Tray 4 (2000-sheet input tray): This tray automatically detects standard paper sizes up to Ledger/A3 and allows printing on custom-size paper.
1 The basics 12 Connectivity z three enhanced input/output (EIO) expansion slots that support the following cards: high-speed copy connection hard disk Fast Ethernet 10/100TX, which can be replaced with one of the following optional cards: - USB, Serial LocalTalk Ethernet (10Base-T, 10Base2) Token Ring z parallel connection z an HP Fast InfraRed Connect (FIR) z a Foreign Interface Harness (FIH) connection (AUX) z an HP JetLink connector z an HP Jetdirect print server Environmenta
1 The basics 13 HP EIO hard disk The EIO hard disk can be used to store selected print jobs, support RIP ONCE technology, and permanently store downloaded fonts and forms in the product. Unlike standard printer memory, many items on the EIO hard disk remain in the product even when the product is turned off. Fonts downloaded to the EIO hard disk are available to all users of the product. The EIO hard disk can be write-protected through software for additional security.
1 The basics 14 Helpful software for increased flexibility Windows software System Administrator Client z HP Common Installer z HP Common Installer z HP Internet Installer z HP Common Drivers z HP Disk Image Utility z HP Common Drivers Macintosh software System Administrator Client z HP Common Installer z PPDs/PDEs z HP Disk Image Utility z HP LaserJet Utility* z HP Common Drivers Macintosh Client z Fonts* z Help Files* (English only) * These products are not supported in T
1 The basics 15 The most recent drivers, additional drivers, and other software are available from the Internet. Depending on the configuration of Windows-driven computers, the installation program for the product software automatically checks the computer for Internet access to obtain the latest software. If you do not have access to the Internet, see the introduce guide that came on the CD to obtain the most recent software. Included with the product is a CD containing the HP LaserJet Printing System.
1 The basics 16 Drivers Drivers provide access to the product features and allow the computer to communicate with the product (by using a product language). Drivers included with the product The most recent drivers are available at www.hp.com/support/lj9000. Depending on the configuration of Windows-based computers, the installation program for the software automatically checks the computer for Internet access to obtain the latest drivers.
1 The basics 17 Driver help Each driver has help screens that can be activated using the Help button, the F1 key, or the question mark symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver. Printer driver help is separate from the software application help.
1 The basics 18 Software for Windows Use the system software to install the product. If you are installing the product on a network (Novell NetWare or Microsoft Windows network) from a Windows 9X, Windows NT 4.0, Windows 2000, or Windows Me system, the system software guides you through the installation process, and properly configures the network product. Note If the product is used on a network, the network clients and servers must be properly configured to communicate on the network.
1 The basics 19 Software for Macintosh computers Apple LaserWriter driver, version 8.6 or later The Apple LaserWriter 8.6 driver comes with the Mac OS, or can be obtained directly from Apple. PostScript Printer Description Files (PPDs) and Printer Dialog Extension (PDEs) PPDs, for OS 9 and earlier, in combination with the LaserWriter 8.6 printer driver, gain access to the printer features and allow the computer to communicate with the product.
1 The basics 20 Help system At any time, you can gain access to the help system on the touch screen of the graphical display. “What is this?” Help The product provides information about any topic on the touch screen of the graphical display. On the top level screen, touch Help, and then touch What is this?. After touching What is this?, a pop-up dialog box asks you to “Touch any item for help.” After touching an item, a pop-up dialog box opens and displays information about the item you touched.
2 The control panel 2 21 The control panel Overview The product control panel has a unique touch-screen graphical display that offers an integrated approach to copying, digital sending, and printing. The control panel provides you with all the features you expect from a standard photocopier as well as printing and digital-sending capabilities.
2 The control panel 22 Control panel layout The control panel includes a touch screen graphical display, three job-control buttons, a numeric keypad, and three light-emitting diode (LED) indicator lights.
2 The control panel 23 Control panel features Features/Keys Function Status bar Displays current device status, number of copies, menu and Help options. Menu Provides access to settings such as paper handling and device configuration. Help Provides access to “What is this?” or “Show me how” Help options. Original Displays settings describing the original document. The product can automatically detect the document size. Copy Displays settings describing the output features of the document.
2 The control panel 24 Control panel navigation You navigate through the control panel using the touch-screen graphical display. Menu Help Ready Status message Number of copies selected Status bar Status bar The status bar is located at the top of the default touch-screen graphical display. The status bar displays Menu, Help, status messages, and the number of copies selected. z Menu: Choose from a list of menus such as the Information menu and the Paper Handling menu.
2 The control panel 25 Cancel button Each lower-level screen (any screen below the main screen) on the touch screen displays a Cancel button. Touching the Cancel button negates any changes you made, and takes you back to the previous screen. OK button Each lower-level screen on the touch screen displays an OK button. Touching the OK button accepts any changes you made, and takes you to the next screen.
2 The control panel 26 Control panel default touch screen The touch screen of the graphical display is divided into four sections: original, copy, image modification, and the Send Options button: Original section Image modification section Page orientation icon Original page icon Describe Original Enhance Copy section Send Options button Copy Settings Reduce/Enlarge button Copy page icon Contrast control Original The Original section on the main touch screen allows you to describe the charact
2 The control panel 27 To describe an original 1 Touch the Describe Original button. The original settings screen appears on the touch screen. 2 Touch the settings that describe your document, such as size, page orientation, number of sides, and page content. The page icon shows the settings as you choose them. Image modification You can adjust the contrast using the Contrast control, and reduce or enlarge the image using the Reduce/Enlarge button, in this section of the graphical display.
2 The control panel 28 Interpreting control panel lights The control panel contains three indicator lights: z Ready z Data z Attention Light Indication Ready Off The product is offline or has an error. On The product is ready to print. Blinking The product is going offline. Please wait. Off The product has no data to print. On The product has data to print, but is not ready or is offline. Blinking The product is processing or printing the data. Off The product has no error.
3 Digital sending 3 29 Digital sending Overview The product offers color-scanning and digital-sending capabilities. Using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the product must be connected to a local area network (LAN). The product connects directly to your LAN (see the start guide for more information about connecting to a LAN).
3 Digital sending 30 Digital-sending basics Introduction to digital sending Digital sending offers the following benefits: z Sends documents to multiple e-mail addresses, saving time and delivery costs. z Delivers files in black-and-white or in color. Files can be sent in different file formats that can be manipulated by the recipient. z Provides verification that e-mail was properly delivered.
3 Digital sending 31 Sending documents The product scans at a 600 pixels-per-inch (ppi) resolution. The product scans both black-and-white and color originals. You can place originals either on the scanner glass or in the ADF. The scanner glass accommodates all sizes of media, including irregular-size documents, books, stapled documents, previously folded documents, and photographs. You can choose default settings or change the scanning preference and files formats.
3 Digital sending 32 Changing the settings Before you send a document, you can change the following settings: z Scan Preferences: Select Black and White or Color. z File Type: Select PDF, TIFF, MTIFF, or JPG. Files can be transmitted to an e-mail address in any of these file formats: PDF: The PDF file format is the default setting, and it offers the best overall text and graphics quality. However, the recipient must have an Adobe Acrobat viewer installed to read PDF files.
3 Digital sending 8 Touch Subject: and then type the subject of your e-mail. 9 Touch OK. 10 Press S TAR T . 33 Using the auto-complete function When you enter the To, CC, or From screens in the Send to E-mail feature, the auto-complete function is invoked. As you type the required address or name at the keyboard screen, the product automatically searches the address book list and displays the first matching address.
3 Digital sending 34 Using the address book You can send to a list of recipients by using the address book feature of the product. See your system administrator for information about configuring address lists. Creating a recipient list On the touch screen of the graphical display: 1 Touch Send Options. 2 Touch E-mail. 3 Touch To: to gain access to the keyboard screen. 4 Type the first letter of the name.
3 Digital sending 35 More information For information about finding the IP addresses of the SMTP and LDAP servers, and about configuring the product for digital sending, see “Digital sending configuration applet” on page 248.
4 Walk-up copying 4 36 Walk-up copying Overview This product functions as a standalone, walk-up copier—you do not have to have software installed or have your computer turned on to make photocopies. You can easily adjust copy settings at the control panel. Originals can be copied using either the ADF or the scanner glass. The product can process copying, printing, and digital-sending jobs simultaneously.
4 Walk-up copying 37 Basic copying instructions This section provides the basic instructions for copying. The paper size is automatically detected when the document is placed on the scanner glass or in the ADF. You can override the auto-detect feature by specifying the required input (Describe Original) and output (Copy Settings) at the control panel.
4 Walk-up copying 38 Copying using user-defined settings Using the following steps, you can change the settings for your copies. To make copies using settings other than the default settings 1 Place the original face down on the scanner glass or in the ADF. On the touch screen of the graphical display: 2 Touch Describe Original to view your options. You can choose Basic options or Advanced options. 3 Touch the Basic items that describe your original.
4 Walk-up copying 8 39 Touch the Basic items that describe the characteristics of the copies you are making. The items are: Paper Size: Select Auto (paper size is matched to original size), or the copy size that you desire. Be sure that you have loaded the correct paper size in the tray. Number of Sides: Select 1-sided or 2-sided. Backside Orientation: Select Normal or Flip (applies when 2-sided copying is chosen), Pages per sheet: Select 1, 2, 4, or Booklet.
4 Walk-up copying 40 Copying using the scanner glass Use the scanner glass to copy small, lightweight (less than 46 g/m2 or 12 lb), or irregularly sized originals, such as receipts, newspaper clippings, photographs, or old or worn documents. The scanner glass is also used to copy books, magazines, and manuals. 1 Place the document face down on the scanner glass. 2 Make any image modifications, and choose any copy settings, if necessary. 3 If you are making only one copy, press S TAR T .
4 Walk-up copying 41 6 Touch Copy Settings. 7 Select any output settings you want. Select the paper size that is the closest match to the actual size of the book you are copying. 8 Touch OK. 9 Using the numeric keypad, select the number of copies you want. 10 Press S TAR T . Creating a stored job Turning on the stored job setting indicates that you want the copy job to be stored on the product hard disk, and that you will print the job later.
4 Walk-up copying 42 Selecting the output bin The product has two output locations. Bin 1 (face up) Stacker bin (Bin 1) Bin 2 (face down) Booklet bin (Bin 2) 3000-sheet stacker or 3000-sheet stapler/stacker Multifunction finisher If you choose the 3000-sheet stacker or 3000-sheet stapler/stacker, the output bins are Bin 1 (face up) and Bin 2 (face down). z Bin 1 (face-up bin) is the top bin on the stacker or stapler/stacker.
4 Walk-up copying Selecting an output location You can select an output location at the control panel. To select an output location from the control panel On the touch screen of the graphical display: 1 Touch the Copy Settings box. 2 Touch Advanced. 3 Touch Bin 1 or Bin 2 in the Output Bin box.
4 Walk-up copying 44 Altering the image You can modify and preview your original image before it is sent. The product features the following image modification functions on the main touch screen: z Reduce/Enlarge z Contrast Control z Enhance Touching R ESET will return all current settings to their default values. The product also has an autoscaling feature.
4 Walk-up copying 45 Sharpness The Sharpness Control specifies the sharpness setting that the scanner uses when the product scans your original. Sharpness enhances the edges of the original so that faint or fine text and graphics are reproduced more sharply. Adjust the amount of sharpness by touching the arrows on the Sharpness Control bar. Density Like the Contrast Control on the main touch screen, the Density Control on the enhancement screen allows you to determine the contrast of your copy.
5 Printing 5 46 Printing This section presents printing tasks, such as: z Orienting media z Basic printing instructions z Selecting the output bin z Printing envelopes z Printing special paper z Using features in the driver z Different first page z Blank back page z Customizing Tray 1 operation z Printing by type and size of paper z Job retention features z Printing a private job z Storing a print job z Creating a QuickCopying job z Proofing and holding a job z Printing w
5 Printing 47 Orienting media Orient media types and sizes according to the tray from which the media will print and according to whether the media will be duplexed (printed on both sides). Type of media Tray Duplexed Orient media like this Letter or A4, including letterhead (weights up to 216 g/m 2 ) (58 lb bond) 1 No Long edge toward feed direction; side to be printed facing up.
5 Printing 48 Type of media Tray Duplexed Orient media like this Letter or A4, including letterhead (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 No Long edge toward feed direction; side to be printed facing down. Letter or A4, including letterhead (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 Yes Long edge toward feed direction; first side to be printed facing up.
5 Printing 49 Type of media Tray Duplexed Orient media like this Other standard sizes and custom sizes (weights up to 216 g/m 2 ) (58 lb bond) 1 No Long edge (up to 312 mm) toward feed direction; side to be printed facing up. For media with long edge greater than 312 mm, feed short edge, top of page, first. Other standard sizes and custom sizes (weights up to 216 g/m 2 ) (58 lb bond) 1 Yes Long edge (up to 312 mm) toward feed direction; first side to be printed facing down.
5 Printing 50 Type of media Tray Duplexed Orient media like this Other standard sizes and custom sizes (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 No Long edge (up to 297 mm) toward feed direction; side to be printed facing down. For media with long edge greater than 297 mm, feed short edge, top of page, first. Other standard sizes and custom sizes (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 Yes Long edge (up to 297 mm) toward feed direction; first side to be printed facing up.
5 Printing 51 Type of media Tray Duplexed Orient media like this Prepunched Letter or A4 (weights up to 216 g/m 2 ) (58 lb bond) 1 No Long edge with holes toward feed direction; side to be printed facing up. Prepunched Letter or A4 (weights up to 216 g/m 2 ) (58 lb bond) 1 Yes Long edge without holes toward feed direction; first side to be printed facing down.
5 Printing 52 Prepunched Letter or A4 (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 No Long edge with holes toward feed direction; side to be printed facing down. Prepunched Letter or A4 (weights up to 199 g/m 2 ) (53 lb bond) 2, 3, or 4 Yes Long edge without holes toward feed direction; first side to be printed facing up.
5 Printing 53 Type of media Tray Duplexed Orient media like this Labels, Letter, A4 size sheets, or transparencies Tray 1 only No (Never duplex) Long edge toward feed direction; side to be printed facing up. Type of media Tray Duplexed Orient media like this Envelopes Tray 1 only No (Never duplex) Short edge toward feed direction; side to be printed facing up. If height of envelope is greater than 7.5 inches, feed flap first. Otherwise, feed flap toward rear of product.
5 Printing 54 Basic printing instructions This section provides the basic instructions for printing when setting options from the driver for this product (Windows) or the Apple LaserWriter (Macintosh). If possible, you should try to set product options from the program in which you are working or from the Print dialog box. Most Windows and Macintosh programs allow you to set the product options this way. If a setting is not available in the program or driver, you must set it at the product control panel.
5 Printing 55 7 In the paper source box, select the tray from which you want paper pulled or select the paper type and size. See “Printing by type and size of paper” on page 67. 8 Select any other settings you want, such as duplexing, watermarks, or different first page. For more information about these settings, see the tasks in this section. 9 The standard output bin is the default output location.
5 Printing 56 Selecting the output bin See “Selecting the output bin” on page 42 for more information about selecting an output bin. Selecting an output location You can select an output location (bin) through your program or driver. (Where and how you make selections depends on your program or driver.) If you cannot select an output location from the program or driver, set the default product output location from the product control panel.
5 Printing 57 To load envelopes in Tray 1 1 Open Tray 1, but do not pull out the extension. (Most envelopes feed best without the extension. However, oversize envelopes might need the extension.) 2 Load up to 10 envelopes in the center of Tray 1 with the side-to-be-printed facing up, and the postage end toward the product. Slide the envelopes into the product as far as they will go without forcing them. 3 Adjust the guides to touch the envelope stack without bending the envelopes.
5 Printing 58 To change the fuser levers 1 Move the output device from the product to gain access to the left door. 2 Open the left door. 1 WARNING! Avoid touching the adjacent fusing area as shown in step 2. It can be HOT. 3 Locate and lift up the two blue “T” shaped levers. 4 Return the fuser levers to the down position after printing an envelope. 5 Close the left door.
5 Printing 59 To print envelopes from a program 1 Load envelopes into Tray 1. 2 In your program or in the driver, specify Tray 1 or Automatic. Or, select the paper source. 3 Set the appropriate envelope size and type. For envelope specifications, see the introduce guide on the product CD, or go to www.hp.com/support/lj9000. 4 If your program does not automatically format an envelope, specify “Portrait” for page orientation.
5 Printing 60 Printing special paper This section contains guidelines for printing on special media, which includes letterhead, transparencies, full-bleed images, postcards, custom-size, and heavy paper. Printing letterhead, prepunched paper, or preprinted paper (single-sided) z When printing on letterhead, prepunched, or preprinted paper, it important to correctly orient the paper. See “Orienting media” on page 47 for instructions.
5 Printing 61 Special cautions: z Do not load Tray 1 to capacity, because labels are heavier than paper. z Do not use labels that are separating from the backing sheet, wrinkled, or damaged in any way. z Do not use labels that have the backing sheet exposed. (Labels must cover the entire backing sheet with no exposed spaces.) z Do not feed a sheet of labels through the product more than once. The adhesive backing is designed for only one pass through the product.
5 Printing 62 z If you are printing from Tray 4, the edge of the paper feeding into the product must be at least 182 mm (7.2 inches) wide to allow rollers inside the product to grab the paper, and a maximum of 297 mm (11.7 inches). Measuring from the leading edge to the trailing edge of the paper, the length must be at least 210 mm (8.3 inches) and a maximum of 432 mm (17.0 inches). Printing full-bleed paper Since the product has the ability to print on specially cut paper up to 312 by 470 mm (12.
5 Printing 63 Using features in the driver When you print from a software application, many of the product features are available from the driver. To gain access to Windows drivers, see “To gain access to the Windows driver” on page 18. Note Settings in the driver and software application generally override control panel settings. (Software application settings generally override driver settings.
5 Printing 64 Different first page To print a different first page Follow these instructions for printing a first page that is different from other pages in the print job. 1 1 For Windows, select “Use different paper for first page” in your driver. Choose Tray 1 (or manual feed) for the first page and one of the other trays for the remaining pages. Place the paper for the first page in Tray 1. (For manual feed, place paper in Tray 1 after the job is sent to the product and the product requests paper.
5 Printing 65 Blank back page This option allows you to add blank pages to the end of a print job. For Windows, select Use different paper for first page in the Paper tab of your driver, and then choose Back Page. You can then select the paper source you want to use for your back page. To turn the feature off, select No back page. Printing multiple pages on one sheet of paper You can print more than one page on a single sheet of paper.
5 Printing 66 Customizing Tray 1 operation Customize Tray 1 to fit your printing needs. The product can be set to print from Tray 1: When the tray is loaded (Tray 1 Mode is set to First). Print speed might be slower than normal. z Only when the type of paper loaded is specifically requested. Tray 1 Mode must be set to Cassette. Printing from Tray 1 when the loaded paper is requested When Tray 1 Mode is set to Cassette, the product treats Tray 1 like the internal trays.
5 Printing 67 Printing by type and size of paper You can configure the product to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray). Benefits of printing by type and size of paper If you frequently use several kinds of paper, once trays are set correctly, you do not have to check which paper is loaded in each tray before you print. This is especially helpful when the product is shared and more than one person loads or removes paper.
5 Printing 68 To print by type and size of paper Note Settings in the driver and software application override control panel settings. (Software application settings generally override driver settings.) 1 Load and adjust the trays. (See the introduce guide on the product CD, or at www.hp.com/support/lj9000.) 2 On the touch screen of the graphical display, touch Menu, then touch Paper Handling.
5 Printing 69 Job retention features The four special job features available for this product are: Private jobs, Stored jobs, QuickCopy jobs, and Proof and hold jobs. Follow the instructions below to gain access to the job retention features at the computer. Then, see the specific section for the type of job you want to create. CAUTION If you turn the product off, all QuickCopy, Proof and hold, and Private jobs are deleted.
5 Printing 70 Printing a private job The private printing feature lets a user specify that a job is not printed until that user releases it using a 4-digit personal identification number (PIN) through the product control panel. The user specifies the PIN in the driver, and the PIN is sent to the product as part of the print job. To create private jobs To specify that a job is private from the driver, select the Private Job option, enter a User Name and Job Name, and type a four-digit PIN.
5 Printing 71 Deleting a private job A private job is automatically deleted from the product hard disk accessory after the user releases it for printing. If you want to delete the job without printing it, use this procedure. To delete private jobs 1 Touch Menu. 2 Touch Retrieve Job. 3 Scroll to User Name. 4 Scroll to your job. 5 Scroll to Delete, and then touch OK. (Delete should have 6 Use the numeric keypad to type the PIN, and then touch OK. Printing a private job next to it.
5 Printing 72 Storing a print job The user can download a print job to the product hard disk accessory without printing it. The user can then print the job at any time through the product control panel. For example, a user might want to download a personnel form, calendar, time sheet, or accounting form that other users can access and print. To store a print job on the hard disk accessory, select the Stored Job option in the driver when printing from the product.
5 Printing 73 Deleting a stored job Jobs stored on the product hard disk accessory can be deleted from the control panel. To delete a stored job 1 Touch Menu. 2 Touch to Retrieve Job. 3 Touch User Name to see a list of jobs. 4 Scroll to your job, and then touch OK. 5 Scroll to Delete, and then touch OK. If Delete has Storing a print job next to it, the job requires a PIN to delete. See “Printing a private job” on page 70.
5 Printing 74 Creating a QuickCopying job The QuickCopy feature prints the requested number of copies of a job and stores a copy on the product hard disk accessory. Additional copies of the job can be printed later. This feature can be turned off from the driver. The default number of different QuickCopy jobs that can be stored on the product is 32. From the control panel, you can set a different default number. See “JOB STORAGE LIMIT=32” on page 205.
5 Printing 75 Printing additional copies of QuickCopy jobs This section describes how to print additional copies of a job stored on the product hard disk accessory from the control panel. To print more copies of a QuickCopy job 1 Touch Menu. 2 Touch Retrieve Job. 3 Touch User Name to see a list of jobs. 4 Scroll to your job and touch OK. 5 To print the default number of copies, go to the next step.
5 Printing 76 Deleting a QuickCopy job Delete a QuickCopy job at the product when you no longer need it. If the product needs additional space to store new QuickCopy jobs, the product will automatically delete other stored QuickCopy jobs, starting with the oldest job. Note Stored QuickCopy jobs can be deleted from the control panel or from HP Web JetAdmin. To delete a QuickCopy job 1 Touch Menu. 2 Touch Retrieve Job. 3 Touch USER NAME to see a list of jobs. 4 Scroll to your job.
5 Printing 77 Proofing and holding a job The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies. To permanently store the job and prevent the product from deleting it when space is needed for something else, select the Stored Job option in the driver.
5 Printing 78 Deleting a held job When a user sends a proof and hold job, the product automatically deletes that user’s previous proof and hold job. If there is not a proof and hold job already for that job name and the product needs additional space, the product might delete other proof and hold jobs, starting with the oldest one. To delete a proof and hold job 1 Touch Menu. 2 Touch Retrieve Job. 3 Touch USER NAME to see a list of jobs. 4 Scroll to your job, and then touch Continue.
5 Printing 79 Printing with the optional HP Fast InfraRed (FIR) Receiver The optional HP Fast InfraRed (FIR) Receiver enables wireless printing from any IrDA-compliant portable device (such as a laptop computer) to the HP LaserJet 9000 Series products. The printing connection is maintained by positioning the sending FIR port within operating range. Note that the connection can be blocked by objects such as a hand, paper, direct sunlight, or any bright light shining into either FIR port.
5 Printing 80 Printing a job using FIR Depending on the size of the job, printing with the HP Fast InfraRed Receiver might be slower than printing with a cable connected directly to the parallel port. To print a job 1 Align your laptop computer (or other portable device equipped with an IrDA-compliant FIR window) within one meter (three feet) maximum of the HP FIR Connect. The FIR window must be at an angle of +/- 15 degrees relative to the product to ensure an effective connection for printing.
5 Printing 81 Interrupting and resuming printing The job interrupt and resume feature lets you temporarily stop the current print job in order to print another job through a FIR connection. When the FIR job is completed, the interrupted job resumes printing. To interrupt the job at the product, connect to the FIR port on the product and send a job to the product. The product stops printing the current job when it reaches the end of the job it is printing.
5 Printing 82 Making booklets To make booklets easily, you can use the multifunction finisher you chose as your output device. You can gain access to the booklet-printing feature through some programs, such as desktop publishing programs. Refer to the user guide that came with your program for information on making booklets. If you are using a program that does not support booklet making, you can create booklets using your HP drivers.
6 Product maintenance 6 Product maintenance Overview This section explains basic product maintenance: Overview z Cleaning the product z Managing the print cartridge z Print cartridge conditions 83
6 Product maintenance 84 Cleaning the product Cleaning the ADF delivery system Clean the ADF only if it is visibly marked or dirty, or if you are experiencing a decrease in copy quality (such as streaking). 1 Lift the ADF. 2 Locate the top and bottom ADF glass strips. 3 Clean the glass strips by wiping them gently with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 4 Locate the white, vinyl ADF backing.
6 Product maintenance 5 Locate the white, vinyl calibration strips. 6 Clean the ADF backing and the calibration strips by wiping them with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. 7 Close the ADF.
6 Product maintenance 86 To clean the top ADF glass strip If you are still experiencing poor copy quality, you might need to clean the top ADF glass strip. 1 CAUTION Clean this area only if you see copy defects such as streaks, and you notice dust inside the glass strip. Cleaning this area frequently could introduce dust into the product. 1 Open the ADF cover. 2 Locate the latch that releases the top ADF glass strip. Push the latch to the left, and pull down to expose the inside of the glass strip.
6 Product maintenance 87 To clean the ADF rollers You should clean the rollers in the ADF if you are experiencing misfeeds or if your originals show marks as they exit the ADF. 1 1 Open the ADF. CAUTION Clean the rollers only if you experience misfeeds or marks on the originals, and you notice dust on the rollers. Cleaning the rollers frequently could introduce dust into the product. 2 Locate the rollers near the glass strips. 3 Wipe the rollers gently with a clean, water-dampened, lint-free cloth.
6 Product maintenance 5 Open the ADF cover. 6 Locate the rollers. 7 Wipe the rollers with a clean, water-dampened, lint-free cloth. 88 5 CAUTION Do not pour water directly onto the rollers. Doing so might damage the product. 8 Close the ADF cover. 9 Close the delivery guide and wipe its outside surface with the cloth.
6 Product maintenance 89 Cleaning the scanner glass z Clean the scanner glass only if dirt is visible, or if you see poor copy quality (such as streaking). z Clean the scanner glass surface by wiping it gently with a clean, damp, lint-free cloth. Use an ammonia-based surface cleaner to dampen the cloth. CAUTION Do not pour or spray liquids directly onto the scanner glass. CAUTION Do not press hard on the scanner glass surface. You might break the scanner glass.
6 Product maintenance 90 Managing the print cartridge When you use a new, authentic HP print cartridge (C8543X), you can obtain the following types of supplies information: z amount of cartridge life remaining z estimated number of pages remaining z number of pages printed z other supplies information Non-HP print cartridge Hewlett-Packard Company cannot recommend the use of non-HP print cartridges, either new or remanufactured.
6 Product maintenance 91 Checking the toner level You can check the toner level using the product control panel, the product software, the embedded Web access server (see “Checking the toner level using the embedded Web access server” on page 244), or HP Web JetAdmin (see “Checking the toner level using HP Web JetAdmin” on page 253). Using the product control panel 1 Touch Menu. 2 Touch PRINT SUPPLIES STATUS. 3 Press START to print the supplies status page.
6 Product maintenance 92 Print cartridge conditions Print cartridge is low When the print cartridge is low, the product control panel displays the CARTRIDGE LOW message. If the CARTRIDGE LOW message appears, but the product continues printing, CARTRIDGE LOW is set to CONTINUE (the default setting). If the product stops printing when low toner is detected, CARTRIDGE LOW is set to STOP. To resume printing, press START. The product continues to display CARTRIDGE LOW until you replace the print cartridge.
6 Product maintenance 93 Using the product cleaning page Note To ensure good print quality with certain types of paper, use the cleaning page every time the print cartridge is replaced. If the cleaning page is frequently needed, try a different type of paper. If toner specks appear on the front or back side of your print jobs, follow the procedure below. From the product control panel: Note 1 Touch Menu. 1 Touch Configure Device. 2 Touch Print Quality. 3 Scroll to Create Cleaning Page.
7 Problem solving 7 94 Problem solving Overview This section will help you to troubleshoot and solve product problems. “Clearing jams” on page 95 Occasionally, paper can jam during printing. This section will help you to locate paper jams, properly clear them from the product, and solve repeated jams. “Understanding product messages” on page 117 Many different messages can appear on the control panel display. Some messages tell the current product status, such as INITIALIZING.
7 Problem solving 95 Clearing jams If the control panel displays a paper jam message, look for paper in the locations indicated in the following graphic. You might need to look for paper in locations other than indicated in the paper jam message. If the location of the paper jam is not obvious, look first in the front door area. After looking at the graphic, you can go to the procedure for clearing the jam. When clearing jams, be very careful not to tear the paper.
7 Problem solving 96 Jam locations Bin 1 ADF Front door and print cartridge area Tray 1 Bin 2 Output device Right door Duplexer (inside the printer) Left door (behind the output device) Vertical transfer door Tray 2 and Tray 3 Tray 4 Clearing jams HP LaserJet 9000mfp/HP LaserJet 9000Lmfp with the 3000-sheet stapler/stacker
7 Problem solving 97 Clearing jams from the input tray areas To clear jams in Tray 1 1 Check for paper in the Tray 1 area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 2 Open and close the right door to reset the product.
7 Problem solving 98 To clear jams inside the right door 1 Open the right door. 2 Check for paper in the right door area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Open the jam access cover. Pull out and lift the green tab. 4 Remove any paper from this area by pulling it out of the product. 5 Push the green lever down to original position. 6 Close the right door.
7 Problem solving 99 To clear jams in Trays 2 and 3 1 Open the tray until it stops. 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close the tray. 4 Open and close the right door to reset the product.
7 Problem solving 100 To clear jams in Tray 4 1 Open Tray 4. 2 Check for paper in the tray area, and remove any paper from this area. Carefully check to be sure you have removed all pieces of torn paper. 3 Close Tray 4. 4 Open and close the right door to reset the product.
7 Problem solving 101 Clearing jams from the duplex printing accessory (duplexer) To clear jams in the duplex printing accessory 1 Move the output device away from the product to gain access to the left door. 2 Open the left door and carefully pull out any paper from area. WARNING! 1 Avoid touching the adjacent fusing area. It can be HOT. 3 Remove the duplex printing accessory by pressing the green lever and pulling the unit out until it stops.
7 Problem solving 6 Check for paper in the duplex printing accessory area, and remove any paper by pulling it out of the product. Be careful not to tear the paper. 7 Reinstall the duplex printing accessory by sliding it back into the slot until it locks into place. 8 Close all open doors. Push the output device back into place.
7 Problem solving 103 Clearing jams from the output areas To clear jams in the stacker or stapler/stacker 1 If the jam extends into the output bins, slowly and carefully pull the paper straight out of the product so that it does not tear. 2 Move the output device away from the product. 3 On the stacker, lift the wire on Bin 2 of the device, and carefully pull out any paper from this area. If you have a stapler/stacker.
7 Problem solving 5 WARNING! 104 Carefully pull out any paper from the flipper area. 5 Avoid touching the flipper area. It can be HOT. 6 Locate the green handle in the paper path module, and then pull down on the handle. 7 Carefully pull out any paper from the paper path module. 8 Close all open doors. Push the output device back into place.
7 Problem solving 105 To clear jams in the multifunction finisher 1 Open the finisher cover. 2 Slowly and carefully pull the paper straight out of the finisher so that it does not tear. 3 Close the finisher cover. 4 Move the finisher away from the product.
7 Problem solving 5 Carefully remove any paper from the printer output area. 6 Carefully remove any paper from the finisher input area. 7 Open the stapler-unit door. 8 To clear a booklet jam, turn the bottom green knob clockwise to remove the booklet.
7 Problem solving 9 Close the stapler-unit door. 10 Reattach the finisher.
7 Problem solving 108 To clear jams in the left door (fuser area) 1 Move the output device away from the product to gain access to the left door. 2 Open the left door. 1 WARNING! Avoid touching the adjacent fusing area. It can be HOT. 3 Remove any jammed or damaged paper from this area by pulling it out of the product. 4 Press down on the green tab and carefully check for paper. Be sure to remove all pieces of torn paper. 5 Close the left door. Push the output device back into place.
7 Problem solving 109 To clear a staple jam from the stapler/stacker Note The message JAM INSIDE STAPLER displays on the control panel. 1 Move the stapler/stacker away from the product. 2 Open the stapler unit door. 3 Pull the cartridge out. 4 Pull up on the lever labeled with a green dot.
7 Problem solving 5 Remove the damaged staple. 6 Press down on the lever labeled with a green dot. 7 Reinstall the staple cartridge. 8 Close the stapler unit door.
7 Problem solving 9 111 Reattach the stapler/stacker to the product. 9 7 Note Clearing jams The stapler needs to reload after clearing a staple jam, so the first few documents (no more than five) might not be stapled. If a print job is sent and the stapler is jammed or is out of staples, the job will still print as long as the path to the output bin is not blocked.
7 Problem solving 112 To clear a staple jam from the multifunction finisher CAUTION 1 Open the stapler-unit door. 2 Slide the stapler-unit toward you. 3 Turn the large green knob until the blue dot appears in the window of the stapler unit. 4 Turn the small green knob at the top of the stapler unit counterclockwise until the staple cartridge moves to the left of the stapler unit. The blue dot must appear in the window of the stapler unit before you remove the staple cartridge.
7 Problem solving 5 Remove the staple cartridge. 6 Pull up on the lever labeled with a green dot. 7 Remove the damaged staple. 8 Press down on the lever labeled with a green dot.
7 Problem solving 9 Reinstall the staple cartridge. 10 Slide the stapler unit into the finisher. 11 Close the stapler-unit door.
7 Problem solving 115 In rare instances, a staple jam might occur in the upper half of the stapler head. 1 Clearing jams Follow steps 1 through 4 for clearing a staple jam from the multifunction finisher (see page 112). 2 Locate the damaged staple at the back of the stapler unit, and then remove the staple. 3 Follow steps 10 through 11 for clearing a staple jam from the multifunction finisher (see page 112).
7 Problem solving 116 Solving repeated paper jams Situation Solution General repeated paper jam problems 1. Check to see that paper is correctly loaded in the trays and that all width guides are correctly set (See “Printing” on page 46). 2. Make sure that the paper tray is set for the size of paper installed and that the tray is not overloaded with paper. 3. Try turning over the stack of paper in the tray. If you are using prepunched or letterhead paper, try printing from Tray 1. 4.
7 Problem solving 117 Understanding product messages Product messages appear on the control panel display to relay the normal status of the product (such as Processing Job), or an error condition (such as Close Front Door) that needs attention. “Resolving control panel messages” on page 118 lists messages that require attention, or that might raise questions. Messages are listed in alphabetical order, with numeric messages at the end of the list.
7 Problem solving 118 Resolving control panel messages Message Explanation or recommended action ACCESS DENIED MENUS LOCKED The control panel function you are trying to access has been locked to prevent unauthorized access. See your system administrator. ADF COVER OPEN Close the ADF cover. Follow the instructions on the pop-up dialog box. ADF PAPER JAM A jam has occurred in the ADF. Follow the instructions on the pop-up dialog box.
7 Problem solving 119 Message Explanation or recommended action CANCELLING... The product is cancelling a job. The message continues while the job is stopped, the paper path is flushed, and any remaining incoming data on the active data channel is received and discarded. CARTRIDGE FAILURE Cartridge is loaded and shipping protection strip cannot be fully removed. Return the cartridge for a new one. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.
7 Problem solving 120 Message Explanation or recommended action CLEARING PAPER FROM PRINTER The product jammed or was turned on and paper is detected in a wrong location. The product is automatically attempting to eject the pages. If possible, use the progress bar at the bottom of the display. CLOSE FRONT DOOR ON LEFT ACCESSORY The stapler door on the multifunction finisher is open, or it is not closed properly.
7 Problem solving 121 Message Explanation or recommended action DISK FILE OPERATION FAILED The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a nonexistent directory. alternates with READY DISK FILE SYSTEM IS FULL Delete files from the EIO hard disk and then try again. HP Web JetAdmin can be used to delete files and fonts.
7 Problem solving 122 Message Explanation or recommended action FLASH DEVICE FAILURE The flash DIMM had a critical failure and can no longer be used. Remove the flash DIMM and replace it with a new one. alternates with READY FLASH FILE OPERATION FAILED The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent directory. alternates with READY FLASH FILE SYSTEM IS FULL Delete files from the flash DIMM.
7 Problem solving 123 Message Explanation or recommended action INSTALL BOOKLET BIN The booklet bin for the multifunction finisher is not installed properly. Install the booklet bin properly. See the use guide that came with the finisher for more information. INSTALL CARTRIDGE The print cartridge has been removed or has been installed incorrectly. It must be replaced or reinstalled correctly for printing to continue.
7 Problem solving 124 Message Explanation or recommended action MEMORY SETTINGS CHANGED Indicates the resource saving or I/O buffering settings were changed by the product because it did not have enough memory to use the previous settings. This usually occurs after removing memory from the product, adding a duplex printing accessory, or adding a printer language.
7 Problem solving 125 Message Explanation or recommended action NON-HP CARTRIDGE DETECTED The product has detected that the cartridge is not a genuine HP cartridge, and the message is displayed for approximately 30 seconds before the product is returned to the READY state. If you think you purchased an HP print cartridge, call the HP fraud hotline (1-877-219-3183, toll-free in North America).
7 Problem solving 126 Message Explanation or recommended action RAM DISK IS WRITE PROTECTED The RAM disk is protected, and no new files can be written to it. alternates with Ready RESEND UPGRADE There is an error in the product firmware flash. Resend a valid firmware image. ROM DISK DEVICE FAILURE The ROM disk had a critical failure and can no longer be used. Turn the product off, and then turn the product on to clear the message.
7 Problem solving 127 Message Explanation or recommended action ROTATE PAPER IN TRAY xx Tray xx is loaded with Letter or A4 paper in the portrait orientation, but the job that used the tray did not specify booklet making. alternates with Tray xx has letter (or A4) but the paper needs to be rotated. Ready SIZE MISMATCH TRAY xx=[SIZE] Tray xx is loaded with paper that is longer or shorter in the feed direction than the size configured for the tray. Follow the instructions on the pop-up dialog box.
7 Problem solving 128 Message Explanation or recommended action TRAY xx OPEN The specified tray is open or is not closed completely. alternates with Ready TRAY xx SIZE=*SELECTED SIZE The custom switch is in the “standard” position, and a value from the menu is selected. alternates with To change, move switch in tray x TOO MANY PAGES IN JOB TO STAPLE The job height is greater than the stapler capacity. The height of the job to be stapled should not exceed 5.5 mm (0.22 inch).
7 Problem solving 129 Message Explanation or recommended action UNABLE TO STORE JOB A job cannot be stored on the product because of a memory, disk, or configuration problem. UNSUPPORTED SIZE IN TRAY xx A sent job has a specified size that is not supported by the product. USE [TYPE] [SIZE] FROM TRAY N INSTEAD? If the requested paper size or type is not available, the product asks if it should use a different paper size or type.
7 Problem solving 130 Message Explanation or recommended action 21 PAGE TOO COMPLEX The page formatting process was not fast enough for the product. alternates with To continue touch Continue Touch Continue to print the transferred data. (Some data might be lost.) The page protection item appears in the CONFIGURE DEVICE - DEFAULTS - EVENTS menu, and should be set to ON to print the page.
7 Problem solving 131 Message Explanation or recommended action 30.00.01 SCANNER I/O FAILURE CHECK CABLES AND CYCLE POWER The product and the copy processor are not communicating. Check for a disconnected cable. 30.00.02 SCANNER I/O FAILURE CHECK COPY CONNECT CARD The high-speed-copy connect card was not detected. The copy connect card either is not installed or failed initialization. 30.01.yy SCAN FAILURE The product fails to scan correctly. Turn the product off, then turn the product on.
7 Problem solving 132 Message Explanation or recommended action 41.3 UNEXPECTED SIZE TRAY xx A tray (xx) is loaded with paper that is longer or shorter in the feed direction than the size configured for the tray. alternates with Touch Continue to get to TRAY xx SIZE=. Reconfigure the size in a tray so the product will use a tray with the size required for the print job. To change size touch Continue If the error does not clear, turn the product off, then turn the product on.
7 Problem solving 133 Message Explanation or recommended action 52.x PRINTER ERROR A temporary printing error occurred. alternates with To continue cycle power 53.xy.zz PRINTER ERROR Turn the product off, then turn the product on. If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or www.hp.com/support/lj9000). There is a problem with the product memory. The DIMM that caused the error will not be used.
7 Problem solving 134 Message Explanation or recommended action 56.x PRINTER ERROR A temporary printing error occurred. alternates with To continue cycle power 57.x PRINTER ERROR Turn the product off, then turn the product on. If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000). A temporary printing error occurred. Turn the product off, then turn the product on.
7 Problem solving 135 Message Explanation or recommended action 62.x PRINTER ERROR There is a problem with the product memory. The x value refers to the location of the problem: 0 = Internal memory 1 to 4 = DIMM slots 1, 2, 3, or 4 You might need to replace the specified DIMM. To continue, touch Continue. If this message persists, contact an HP-authorized service or support provider (see the introduce guide on the product CD, or go to www.hp.com/support/lj9000).
7 Problem solving 136 Message Explanation or recommended action 68.x PERMANENT STORAGE FULL The product NVRAM is full. Some settings saved in the NVRAM might have been reset to the factory defaults. alternates with Printing can continue, but there might be some unexpected functions because an error occurred in permanent storage. Continue Touching Continue should clear the message.
7 Problem solving 137 Message Explanation or recommended action 81 SERVICE (xxx) This message is used when errors occur while testing the product at the manufacturing site.
7 Problem solving 138 Correcting output quality problems The first step in correcting output quality problems is to determine if the image defect is present when copying and printing, or only when copying. If the image defect is present only when copying, see “Cleaning the ADF delivery system” on page 84 or “Cleaning the scanner glass” on page 89.
7 Problem solving 139 Image defect table See “Gray background” on page 141 See “Toner smear” on page 141 See “Loose toner” on page 141 See “Repeating defects” on page 142 See “Misformed characters” on page 142 See “Page skew” on page 142 See “Curl or wave” on page 143 See “Wrinkles or creases” on page 143 Correcting output quality problems
7 Problem solving 140 Light print or fade z The print cartridge might be low. Replace the print cartridge. z Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 171). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) z The print cartridge might be almost empty. Replace the print cartridge.
7 Problem solving z 141 Maintenance might be due. Check this by printing a copy of the supplies status page (see “Supplies status page” on page 171). If maintenance is due, order and install the printer maintenance kit. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Gray background z Do not use paper that has already been run through the product. z Print a few more pages to see if the problem corrects itself. z Turn over the stack of paper in the tray.
7 Problem solving 142 z If paper is heavy or rough, try using a high fuser mode so that toner fuses more completely onto the paper. At the control panel, use CONFIGURE FUSER MODE MENU in the Paper handling menu (see “Paper handling menu” on page 189). z If you have observed a rougher texture on one side of your paper, try printing on the non-rough side. z Make sure that the environmental specifications for the product are being met (see “Environmental product stewardship program” on page 238).
7 Problem solving 143 z Make sure that paper is loaded correctly, all adjustments have been made, and the paper is under the corner tabs (see “Orienting media” on page 47). z Turn over the stack of paper in the tray. Also, try rotating the paper 180 ° . z Make sure that paper type and quality meet HP specifications (see “Specifications” on page 178). z Make sure that the environmental specifications for the product are being met (see “Environmental product stewardship program” on page 238).
7 Problem solving 144 Preventing wrinkles on envelopes If envelopes are wrinkled when printed, first ensure that you are using supported types of envelopes. Then, use the following procedure to move the fuser levers to the higher position while printing the envelopes. To prevent wrinkles on envelopes 1 Move the output device away from the product. 2 Open the left door. 1 WARNING! Avoid touching the adjacent fusing area. It can be HOT. 3 Locate and lift up the two blue levers.
7 Problem solving 145 Detecting product problems Troubleshooting checklist Note z Print job on custom paper does not fit correctly z Problems with the stapler/stacker z Problems with the multifunction finisher For more information about the HP output devices, see the use guide that came with the device.
7 Problem solving 146 Determining product problems Situation/Message Solution A product cover is open. Firmly close the product doors (left, front, and right). Correct size of paper is not loaded. Check paper trays to be sure the correct sizes are loaded as configured. Also, check that guides are set correctly. Display is blank, and internal fans are not running. Make sure that the product power is on.
7 Problem solving 147 Situation/Message Solution Product is turned on, but internal fans are not running. Make sure the line voltage is correct for the product power configuration. (See the plate next to the power receptacle on the back of your product for voltage requirements.) If you are using a power strip and its voltage is not within specification, plug the product directly into the power receptacle. Product voltage is not correct. Make sure line voltage is in the correct range.
7 Problem solving 148 Situation/Message Solution The system has found too many addresses to display. Refine your search. Type in additional information so the product can search the list of addresses. The e-mail addressing information was rejected because the address was incorrect or incomplete. The job has failed. Correct the e-mail address and send the job again. The e-mail gateway could not accept the job because the attachment is too large.
7 Problem solving 149 Software, computer, and product interface problems Situation Solution A page fails to print. Set PRINT PS ERRORS=ON, and then send the job again to print a PS error page. If this does not identify the problem, try turning off Resource Saving and I/O Buffering or try installing more memory (See “PCL or PS font list” on page 173). A page prints with clipped margins. If the page margins are clipped, you might have to print the page at 300-dpi resolution or install more memory.
7 Problem solving 150 Situation Solution Auto setup did not automatically set up the product. z Set up the product manually by selecting Configure. z Select an alternate PPD (See “Selecting an alternate PPD” on page 164). z The PPD might have been renamed. If so, select the renamed PPD (See “Selecting an alternate PPD” on page 164). z A network queue might be present. z Turn the product off and then back on. z Make sure the print cartridge is installed properly. Blank pages print.
7 Problem solving 151 Situation Solution Connection cannot be established or seems to take longer than usual. z Use a device that is IRDA-compliant; look for an IRDA symbol on the device, or see the computer user guide for IRDA specifications. z Make sure that the operating system on your computer includes a FIR driver and that your program uses a compatible driver. (Note that complex pages take longer to print.
7 Problem solving 152 Situation Solution Data is missing, but there are no product messages. z Check your software application to be sure the print file contains no errors. z Check your cable to make sure it is securely connected to both the product and the computer. z Your parallel cable might be defective. Use a high-quality cable. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000 for an HP cable part number.) z Check your network connection.
7 Problem solving 153 Situation Solution Driver might not be set up to print on both sides of the paper. Make sure that the option to print on both sides of the paper is properly configured in the driver. Duplex printing accessory jams. Make sure that you are using the supported paper weights and sizes. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) FIR port status indicator does not light up.
7 Problem solving 154 Situation Solution General operation problems. For general paper operation information, see “Printing” on page 46. General repeated stapler jam problems. z Check to see that the job to be stapled is less than five mm (.08 inch) thick. z Stapler might have some trapped staple wires that are obstructing the magazine. Remove loose staples and paper dust from the inside of the stapler (See “To clear a staple jam from the stapler/stacker” on page 109).
7 Problem solving 155 Situation Solution Job prints in Courier (the product default font) instead of the font you requested. z The requested typeface is not available in the product or is not present on the disk. Use a font download utility to download the required font. z Fonts downloaded to memory are lost when the product is turned off. They are also lost if Resource Saving is not used, and a personality switch is performed to print a PCL job.
7 Problem solving 156 Situation Solution Job was not stapled. Jobs sent to the stapler might not be stapled for one or more of the following reasons: z One-page jobs will not be stapled. z The stapler is out of staples and AUTO CONTINUE is set to ON. z The wrong size or type of paper was used for the job. z More than 50 pages were sent to the stapler, exceeding its capacity. z The stapler has bent or broken staples in the stapler head.
7 Problem solving 157 Situation Solution LOAD TRAY x [TYPE] [SIZE] paper size message Load the requested paper size, or touch Continue to print on a size already loaded. The product has a job in the buffer and is waiting to print on the correct paper size. Network or shared printer problems. Check for network or shared printer problems by connecting your computer directly to the product and printing from a program you know works.
7 Problem solving 158 Situation Solution Paper size adjustment and installation. See the introduce guide on the product CD, or go to www.hp.com/support/lj9000. Product does not recognize the duplex printing accessory. z Print a configuration page to ensure that the duplex printing accessory is installed properly (See “Configuration page” on page 169). z Turn the product off. Remove and reinstall the unit. Turn the product on.
7 Problem solving 159 Situation Solution Product draws paper from the wrong tray. z Be sure your program is selecting the correct paper size or type. z Make sure that the driver for your program is correctly installed, configured, and capable of requesting the required paper size and type. z The size of paper requested is not loaded in the tray selected. The product draws paper from the next default tray that contains the correct size.
7 Problem solving 160 Situation Solution Product is usually slow to respond. z Product speed is highly dependent on how your software application is set up, which driver you are using, and how much traffic is on the network. See the start guide for configuration information. z You might need to add more memory (See “Installing memory” on page 220). Product port problem. Check that your computer port is configured and working properly.
7 Problem solving 161 Situation Solution Printing stops in the middle of the job. z Check the control panel display for an error message. z If you are on a network, make sure the computer is correctly configured and that there is not a network problem (see your system administrator). z Check the line voltage to make sure that it is steady and within product specifications. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Turn the product off and then back on.
7 Problem solving 162 Situation Solution The Macintosh computer is not communicating with the product. z Make sure the control panel displays READY. z Make sure the correct driver is selected in the left half of the Chooser. Then make sure that the required product name is selected (highlighted) on the right half of the Chooser. There will be an icon next to the product name after the driver has been set up and configured with the PPD.
7 Problem solving Cabling configurations Correcting output quality problems 163
7 Problem solving 164 Selecting an alternate PPD This section, which only applies to Macintosh users, explains how to select an alternate PPD. To select an alternate PPD 1 Open the Chooser from the Apple menu. 2 Click the LaserWriter 8 icon. 3 If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the product is located. 4 Click the printer name you want to use in the Select a PostScript Printer box.
7 Problem solving 165 Communicating with an optional HP Jetdirect print server If the product contains an optional HP Jetdirect internal print server, and you cannot communicate with the printer over the network, verify the operation of the print server. Check the Jetdirect Configuration Page for the message I/O CARD READY. For troubleshooting information, see the HP Jetdirect administrator’s guide.
7 Problem solving 2 Turn the product off and back on and check the print server operation. If the print server fails to link, try a different network cable.
7 Problem solving 167 Checking the product configuration From the control panel, you can print pages that give details about the product and its current configuration. The following information pages are described here: z Menu map z Configuration page z Supplies status page z Usage page z PCL or PS font list z File directory page z Jetdirect z Event log z Paper path test Use the following procedure to print these information pages.
7 Problem solving 168 Menu map To see the current settings for the menus and items available in the control panel, print a control panel menu map: 1 Touch Menu. 2 Touch Information. 3 Touch Menu. 4 Touch Print Menu Map. 5 Touch OK. Many of these values can be overridden from the driver or program. You might want to store the menu map near the product for reference. The content of the menu map varies, depending on the options currently installed in the product.
7 Problem solving 169 Configuration page Use the configuration page to view current product settings, to help troubleshoot printer problems, or to verify installation of optional accessories, such as memory (DIMMs), paper trays, and product languages. Note If an HP Jetdirect print server is installed, an HP Jetdirect configuration page will print out as well.
7 Problem solving Note 170 5 Security lists the status of the control panel lock, control panel password, and disk drive. 6 Paper Trays and Options lists the size settings for all trays and lists paper-handling accessories that are installed. Numbers in the sample printout match the numbers in the product messages. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) The content of the configuration page varies, depending on the options currently installed in the product.
7 Problem solving 171 Supplies status page Use the supplies status page to obtain information about the toner cartridge installed in the product, the amount of toner left in the toner cartridge, and the number of pages and jobs that have been processed. The page also lets you know when you should schedule the next preventative maintenance. The supplies status page contains the following information: 1 2 3 4 1 Supplies website is the local website for ordering supplies through the Internet.
7 Problem solving 172 Usage page Use the usage page to obtain information about the page sizes and number of pages printed, copied, and sent. The usage page contains the following information: 1 2 3 1 Product Name and Printer Name indicate the series of HP LaserJet printer in use.
7 Problem solving 173 PCL or PS font list Use the font lists to see which fonts are currently installed in the product. (The font lists also show which fonts are resident on a hard disk or flash DIMM.) The PS font list shows the PS fonts installed, and gives a sample of those fonts. The following describes the information that can be found on the PCL font list: z Font gives the font names and samples. z Pitch/Point indicates the pitch and point size of the font.
7 Problem solving 174 File directory page The file directory page contains the following information: 1 2 3 1 Disk Information indicates the disk model number, serial number, capacity, available free space, and whether you might write to the disk. 2 File Size column indicates the size of each file under the Directory/File Name column. If a directory is listed on the line, then Directory appears in this column, and its path is listed in the Directory/File Name column.
7 Problem solving 175 Jetdirect page The Jetdirect page contains the following information: 1 2 3 1 HP Jetdirect Configuration indicates the product status, model number, hardware firmware version, port select, port configuration, auto negotiation, manufacturing identification, and manufactured date.
7 Problem solving 176 Event log page The first page of the event log contains the following information: 1 5 6 2 3 4 1 Current Page Count indicates the number of pages printed from the product. 2 Number indicates the order in which the errors occurred. The last error to occur has the highest number. 3 Error indicates the internal error code for each error. 4 Page Count indicates the number of pages printed from the product when the error occurred.
7 Problem solving 177 To print an event log 1 Touch Menu. 2 Touch Configure Device. 3 Scroll to Diagnostics. 4 Scroll to Print Event Log and touch OK. Printing a paper path test The paper path test can be used to verify that various paper paths are working properly or to troubleshoot problems with tray configuration. To print a paper path test 1 Touch Menu. 2 Scroll to Configure Device. 3 Scroll to Diagnostics. 4 Scroll to Set Paper Path Test and touch OK.
A Specifications A Specifications Overview This section presents some of the product specifications.
A Specifications 179 Paper weight equivalence table Use this table to determine approximate equivalent basis weight in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row two, first column) and scan across the row to the cover weight (in the third column). The equivalent is 75 g/m 2 (28 lb). Note Overview Shaded areas indicate a standard weight for that grade. U.S.
A Specifications Overview 180 U.S. Bond Weight (lb) U.S. Text/ Book Weight (lb) U.S. Cover Weight (lb) U.S. Bristol Weight (lb) U.S. Index Weight (lb) U.S.
A Specifications 181 Printing supplies Item Part number Description or use C8543X Replacement HP maximum capacity, smart print cartridge. Print cartridge 30,000 pages Specifically engineered for use with HP LaserJet monochrome printers. HP LaserJet Monochrome Transparencies Letter (8.5 by 11 in), 50 sheets/box 92296T A4 (210 by 297 mm), 50 sheets/box 92296U HP LaserJet Soft Gloss Paper Letter (8.5 by 11 in), 50 sheets/box C4179A A4 (210 by 297 mm), 50 sheets/box C4179B Specifications: 4.
A Specifications 182 Printing supplies Item Part number HP LaserJet Paper Letter (8.5 by 11 in), 500 sheets/ream, 10-ream carton HPJ1124 Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton HPJ113H Legal (8.5 by 14 in), 500 sheets/ream, 10-ream carton HPJ1424 A4 (210 by 297 mm), 500 sheets/ream, 5-ream carton CHP310 Tabloid (11 by 17 in), 500 sheets/ream, 5-ream carton HPJ1724 HP Printing Paper Letter (8.
A Specifications 183 Printing supplies Item Part number HP Office Paper Letter (8.5 by 11 in), 500 sheets/ream, 10-ream carton HPC8511 Letter (8.5 by 11 in), 3-hole, 500 sheets/ream, 10-ream carton HPC3HP Legal (8.
A Specifications 184 Envelope margins The following table gives typical address margins for a Commercial #10 or DL envelope. Note Overview Type of address Top margin Left margin Return address 15 mm (0.6 inches) 15 mm (0.6 inches) Delivery address 51 mm (2 inches) 85 mm (3.5 inches) For the best print quality, position margins no closer than 15 mm (0.6 inches) from the edges of the envelope.
B Control panel menus B 185 Control panel menus Overview The control panel menu layout represents an attempt to show the menus used by all end users while protecting the menus used by administrators. End users will typically use the first three menus of the list. Administrators and service technicians will use the other items, which can be protected by a personal identification number (PIN). You can perform most routine printing tasks from the computer through the driver or software application.
B Control panel menus 186 This appendix includes: Overview z Retrieve job menu shows jobs stored on the device. Jobs are listed by user and job name. See “Job retention features” on page 69 for information of how to store jobs. z Information menu lists printable menu map and other information pages. z Paper handling menu allows the user to set paper type (and size if not detected) for each product tray.
B Control panel menus 187 Retrieve job menu Note If there are no private, stored, quick copy, or proof-and-hold jobs on the product hard disk or RAM memory, the message NO STORED JOB is displayed when the menu is selected. 1 The user is presented a list of user names. 2 The user selects a user name, and is then shown a list of jobs stored for that user. 3 The user selects a job name, and can print or delete.
B Control panel menus 188 Information menu To print an information page, scroll to the information page you want and touch OK. . Item Explanation PRINT MENU MAP Generates a menu map that shows layout and current settings of the control menu items. The product will back up one screen to SET FRONT TO BACK when the page is completed. PRINT CONFIGURATION Generates a page detailing the current configuration of the product. The product will return to the online Ready state when the page is completed.
B Control panel menus 189 Paper handling menu When paper handling settings are correctly configured through the control panel, you can print by choosing the type and size of paper from the driver or software application. For more information, see “Printing by type and size of paper” on page 67. Some items in this menu (such as duplex and manual feed) are accessible from a software application, or from the driver (if the appropriate driver is installed).
B Control panel menus 190 Item Values Explanation FUSER MODES AUTO NORMAL LOW HIGH1 HIGH2 SPEED Configure the fuser mode associated with each paper type. The fuser mode can only be changed from this menu option in the control panel. AUTO: Utilizes the optimum mode for that media type. NORMAL: Normal temperature, prints at 50 pages per minute (ppm) (40 ppm for the HP LaserJet 9000Lmfp). LOW: Low temperature, prints at 50 ppm (40 ppm for the HP LaserJet 9000Lmfp).
B Control panel menus 191 Configure device menu This menu contains all administrative functions. Originals submenu Although you can gain access to each item using the touch screen graphical display, you can also select copying and sending items through the product menus. Item Values Explanation PAPER SIZE=AUTO AUTO Sets the paper size of the original document. LETTER The product uses the paper sensors to automatically describe the size of the original document.
B Control panel menus 192 Item Values Explanation ORIENTATION= PORTRAIT PORTRAIT Indicates whether the orientation of the original is portrait (short edge top) or landscape (long edge top). PAGE CONTENT=MIXED MIXED Describes the type of image on the original. TEXT Choose graphics if the original consists of graphic images, or text if the image consists of text only. Choose mixed if the original contains graphics and text.
B Control panel menus 193 Copying submenu Item Values Explanation SIDES=1 1 Indicates whether images should be printed on one side or both sides of the copy. 2 COLLATE=COLLATE COLLATE Indicates whether copies should be collated or not collated. UNCOLLATE PAPER DESTINATION= FACE DOWN BIN FACE UP BIN Indicates where the copies are delivered to the output device. FACE DOWN BIN You can choose the booklet bin only if the multifunction finisher is attached.
B Control panel menus 194 Item Values Explanation STAPLES=NONE Values vary depending on the output device attached If stapling is requested, indicates where the staple is placed and how many staples are placed. If a stacker is attached to the product, stapling is not an option.
B Control panel menus 195 Enhancement submenu Item Values Explanation DENSITY=4 0-8 Specifies contrast and brightness of the image. 0=lightest 8=darkest SHARPNESS=3 0-6 Specifies the sharpness setting. 0=minimum sharpness 6=maximum sharpness BACKGROUND REMOVAL=2 0-8 Controls the amount of background material from the original that is eliminated on the copy.
B Control panel menus 196 Sending submenu Item Values Explanation SCAN PREFERENCE=COLOR COLOR Determines whether the document is scanned in color or black and white. FILE TYPE=PDF PDF BLACK AND WHITE TIFF MTIFF JPEG Configure device menu Specifies the file format of the e-mail attachment.
B Control panel menus 197 Printing submenu Some items in this menu are available from a software application, or from the driver (if the appropriate driver is installed). Driver and program settings override control panel settings. For more information, see “Using features in the driver” on page 63. Item Values Explanation COPIES=1 1 to 32,000 Set the default number of copies by selecting any number from 1 to 32,000. Use the numeric keypad to select the number of copies.
B Control panel menus 198 Item Values Explanation PAPER DESTINATION= STANDARD OUTPUT BIN STANDARD OUTPUT FACE UP OPTIONAL BIN Allows the user to configure the output paper bin destination. Only installed bins will appear on the menu. DUPLEX=OFF OFF ON Set the value to ON to print on both sides (duplex) or OFF to print on one side (simplex) of a sheet of paper. For more information, see the introduce guide on the product CD, or go to www.hp.com/cposupport/.
B Control panel menus 199 Item Values Explanation COURIER FONT=REGULAR REGULAR DARK Select the version of Courier font to use: REGULAR: The internal Courier font available on the HP LaserJet 4 Series printers. DARK: The internal Courier font available on the HP LaserJet III Series printers. Both fonts are not available at the same time. WIDE A4=NO YES NO The Wide A4 setting changes the number of characters that can be printed on a single line of A4 paper.
B Control panel menus 200 Item Values Explanation FORM LENGTH 60 Sets vertical spacing from 5 to 128 lines for default paper size. Enter the value using the numeric keypad. ORIENTATION PORTRAIT Allows the user to select default page orientation. Note It is best to set the page orientation from the driver or software application. (Driver and software settings override control panel settings.) FONT SOURCE INTERNAL INTERNAL: Internal fonts. SOFT: Permanent soft fonts.
B Control panel menus 201 Item Values Explanation APPEND CR TO LF=NO YES NO Select YES to append a carriage return to each line feed encountered in backward-compatible PCL jobs (pure text, no job control). Some environments, such as UNIX, indicate a new line using only the line feed control code. This option allows the user to append the required carriage return to each line feed.
B Control panel menus 202 Print quality submenu Some items in this menu are accessible from a software application, or from the driver (if the appropriate driver is installed). Driver and software application settings override control panel settings. For more information, see “Using features in the driver” on page 63. Item Values Shift the margin alignment to center the image on the page from top to bottom, and left to right.
B Control panel menus 203 Item Values Explanation RET=MEDIUM OFF LIGHT MEDIUM DARK Use product Resolution Enhancement technology (REt) setting to produce print with smooth angles, curves, and edges. All print resolutions, including FastRes 1,200, benefit from REt. Note It is best to change the REt setting from the driver or software application. (Driver and software settings override control panel settings.) ECONOMODE=OFF OFF ON Turn EconoMode on (to save toner) or off (for high quality).
B Control panel menus 204 Item Values Explanation CREATE CLEANING PAGE No value to select. Touch Continue to print a cleaning page (for cleaning excess toner from the paper path). In order for the cleaning page to work properly, print the page on copier grade paper (not bond or rough paper). Follow the instructions on the cleaning page. The progress bar shows how long before the process is complete. PROCESS CLEANING PAGE No value to select.
B Control panel menus 205 System setup submenu Items in this menu affect the product function. Configure the product according to your printing needs. Item Values Explanation JOB STORAGE LIMIT=32 1 to 100 Specifies the number of jobs that can be stored on the product hard-disk accessory. JOB HELD TIMEOUT= OFF OFF 1 HOUR 4 HOURS 1 DAY 1 WEEK Sets the amount of time that QuickCopy, proof and hold, private, and stored jobs are kept before being automatically deleted from the queue.
B Control panel menus 206 Item Values Explanation PERSONALITY=AUTO AUTO PCL POSTSCRIPT Select the default product language (personality). Possible values are determined by which valid languages are installed in the product. ON JOB Set the amount of time that a clearable warning is displayed on the product control panel. CLEARABLE WARNINGS= JOB Normally you should not change the product language (the default is AUTO).
B Control panel menus 207 Item Values Explanation CARTRIDGE LOW= CONTINUE CONTINUE STOP Determine how the product functions when toner is low. The CARTRIDGE LOW message first appears when the print cartridge is almost out of toner. (About 2,400 pages can still be printed at five percent coverage.) CONTINUE: The product continues to print while the CARTRIDGE LOW message is displayed. STOP: The product goes offline and wait for further action.
B Control panel menus 208 Item Values Explanation RESET COPY TIMEOUT=60 SECONDS ANY Defines the amount of time until the copy settings return to the default settings after any control panel activity is completed. The administrator can set the value. Item Values Explanation RESET SEND TIMEOUT=60 SECONDS ANY Defines the amount of time before the send settings return to the default settings after any control panel activity is completed. The administrator can set the value.
B Control panel menus 209 Item Values Explanation AUTO JOB INTERRUPT=OFF OFF Allows a copy job to automatically interrupt any currently printing network print job in between the number of full copies printed. ON When set to OFF, the copy job waits until the network print job is completed. COPY JOB INTERRUPT=OFF OFF ON Allows a user to interrupt the current copy job to make a different copy.
B Control panel menus 210 I/O submenu Items in the I/O (input/output) menu affect the communication between the product and the computer. Item Values Explanation I/O TIMEOUT=15 5 to 300 Use this to select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the product waits before ending a print job.) This setting allows you to adjust timeout for best performance. If data from other ports appear in the middle of your print job, increase the timeout value.
B Control panel menus 211 Parallel input submenu Item Values Explanation HIGH SPEED YES NO Accepts faster parallel communications used for connections with newer computers. ADVANCED FUNCTIONS=ON ON OFF Turn the bidirectional parallel communication on or off. The default is set for a bidirectional parallel port (IEEE-1284). This setting allows the product to send status readback messages to the computer. (Turning the parallel advanced functions on might slow language switching.
B Control panel menus 212 EIO submenu The EIO (enhanced input/output) submenu appears only when an EIO device is installed in an EIO slot on the product (such as an HP Jetdirect print server). The items in the menu depend on the particular accessory product installed. If the product contains an HP Jetdirect print server EIO card, you can configure basic networking parameters using the EIO menu.
B Control panel menus 213 or browsing the embedded Web server). Item Options Values Explanation TCP/IP ENABLE ON OFF Selects whether the TCP/IP protocol is enabled (ON) or disabled (OFF). CONFIG METHOD BOOTP DHCP MANUAL Selects whether the TCP/IP configuration parameters are set automatically from a network server either using BootP (Bootstrap Protocol), DHCP (Dynamic Host Configuration Protocol), or manually from the EIO submenu.
B Control panel menus 214 Item Options Values Explanation IPX/SPX ENABLE ON OFF Selects whether the IPX/SPX protocol stack is enabled (ON) or disabled (OFF). FRAME TYPE AUTO EN_8023 EN_II EN_8022 EN_SNAP TR_8022 TR_SNAP Selects the frame type setting for your network AUTO OFF ALL ROUTES SINGLE ROUTE For a Token Ring network only, specify the NetWare Token Ring Source Routing parameter. SOURCE ROUTING AUTO (default) automatically sets and limits the frame type to the first one detected.
B Control panel menus Item LINK SPEED Configure device menu Options 215 Values Explanation AUTO 10T HALF 10T FULL 100TX HALF 100TX FULL For an Ethernet network only, sets the network link speed and communication mode of the HP Jetdirect 10/100TX print server. The default setting is AUTO, where the product automatically configures itself to match the network link speed (10 or 100 Mbps) and communication mode (half or full duplex).
B Control panel menus 216 Resets submenu Note Use this menu with caution. You can lose buffered page data or product configuration settings when you select these items. Reset the product only under the following circumstances: z You want to restore the product default settings. z Communication between the product and computer has been interrupted. z You are having problems with a port. The items in the Resets submenu will clear all memory in the product, while R ESET clears only the current job.
B Control panel menus 217 Item Explanation POWERSAVE This item allows the user to turn POWERSAVE ON and OFF. If POWERSAVE is OFF, the product will never enter PowerSave mode and no asterisk will appear next to any item when the user enters the POWERSAVE TIME menu item. The default value for POWERSAVE is ON. LOCK CARRIAGE This item allows you to lock the scan head in place when you transport the product. CLEAR ADDRESS BOOK This item allows you to remove all entries in the local address book.
C Product memory and expansion C 218 Product memory and expansion Overview This appendix includes: z Determining memory requirements z Installing memory z Checking memory installation z Saving resources (permanent resources) z Installing EIO cards/mass storage The product has two DIMM slots for upgrading: Note z more product memory. DIMMs are available in 16, 32, 64, and 128 MB, for a maximum of 384 MB. z flash DIMMs, available in 2, 4, 6, 8, and 16 MB.
C Product memory and expansion 219 Determining memory requirements The amount of memory you need depends on the types of documents you print. Your print engine can print most text and graphics at 1,200 dpi FastRes without additional memory. Add memory to your product if you: z commonly print complex graphics. z use many temporarily downloaded fonts. z print complex documents. z print two-sided documents. z use advanced functions. z print PostScript documents.
C Product memory and expansion 220 Installing memory Use this procedure to install additional memory. Before you begin, print the configuration (touch Menu, touch Information, touch Print Configuration, touch OK) to find out how much memory is installed in the product before adding more memory. The table lists the maximum amount of memory allowed for each DIMM slot.
C Product memory and expansion 221 CAUTION Static electricity can damage DIMMs. When handling DIMMs, either wear an antistatic wrist strap or frequently touch the surface of the DIMM antistatic package, then touch bare metal on the product. To install DIMMs 1 If you have not already done so, print the configuration to find out how much memory is installed in the product before adding more memory. 2 Turn the product off. Disconnect the power cord and any cables.
C Product memory and expansion 4 5 Grasp the screws and pull the formatter board out of the product. Place it on a flat, non-conductive surface. 222 4 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs against the back edge. Align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open, or outward.) See “Installing memory” on page 220 for the maximum amount of memory for each DIMM slot.
C Product memory and expansion 7 Slide the formatter board back into the product and tighten the two screws. 8 Plug in the power cord and connect all cables. Turn the product on.
C Product memory and expansion 224 Checking memory installation Follow this procedure to verify that DIMMs are installed correctly: Note 1 Check that the product control panel displays READY when the product is turned on. If an error message appears, a DIMM might have been incorrectly installed. 2 Print the configuration. 3 Check the memory section on the configuration page and compare it to the configuration printed before the DIMM installation.
C Product memory and expansion 225 Saving resources (permanent resources) Utilities or jobs that you downloaded to the product sometimes include resources (for example, fonts, macros, or patterns). Resources that are internally marked as permanent remain in the product memory until you turn the product off.
C Product memory and expansion 226 Installing EIO cards/mass storage Hewlett-Packard constantly introduces new software tools for use with your product and accessories. These tools are available from the Internet free of charge. (See the introduce guide on the product CD, or go to www.hp.com/support/lj9000.) Follow this procedure to install an EIO card or mass storage device: 1 Turn off the product and remove the power cord before installing the EIO cards or mass storage device.
D Printer commands D 227 Printer commands Overview Most software applications do not require you to enter printer commands. See your computer and software documentation to find the method for entering printer commands, if needed.
D Printer commands 228 PCL 5e PCL 5e printer commands tell the product which tasks to perform or which fonts to use. This appendix provides a quick reference for users familiar with PCL 5e command structure. Note Unless PCL 5e backward compatibility is required, HP recommends that PCL 6 drivers be used to take full advantage of all product features. The PCL 5e driver in this product is not backward compatible with older products that use PCL 5e drivers.
D Printer commands 229 Understanding PCL 5e printer command syntax Before using printer commands, compare these characters: Lowercase L: l Uppercase O: O Number one: 1 Number 0: 0 Many printer commands use the lowercase letter L (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL 5e printer commands.
D Printer commands 230 Combining escape sequences Escape sequences can be combined into one escape sequence string. There are three important rules to follow when combining code: 1 The first two characters after the escape character (the parameterized and group characters) must be the same in all of the commands to be combined. 2 When combining escape sequences, change the uppercase (termination) character in each individual escape sequence to lower case.
D Printer commands 231 Selecting PCL 5e fonts Print a PCL font list to view the command for each internal font (see “PCL or PS font list” on page 173). A sample section is shown below. Notice the two variable boxes for symbol set and point size. These variables must be filled in, or the product will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.
D Printer commands 232 Common PCL 5e printer commands Function Command Options (#) Reset ?E n/a Number of copies Ec&l#X 1 to 32,000 2-sided/1-sided printing Ec&l#S 0 = simplex (1-sided) printing 1 = duplex (2-sided) with long-edge binding 2 = duplex (2-sided) with short-edge binding Job control commands Common PCL 5e printer commands
D Printer commands Function 233 Command Options (#) Paper source Ecl#H 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Tray 1 5 = Tray 3 7 = auto select 20 = Tray 4 22-69 = external trays Paper size Ecl#A 1 = Executive 2 = Letter 3 = Legal 6 = 11 by 17 17 = 16K 18 = JIS EXEC 19 = 8K 25 = A5 26 = A4 27 = A3 44 = B6-JIS 45 = B5-JIS 46 = B4-JIS 72 = Postcard (double) 80 = Monarch 81 = Commercial 10 90 = DL 91 = International C5 100 = B5 101 = Custom
D Printer commands 234 Function Command Options (#) Paper type Ec&n# 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color 7WdLabels = Labels 9WdRecycled = Recycled 11WdLetterhead = Letterhead 10WdCardstock = Cardstock 11WdPrepunched = Prepunched 11WdPreprinted = Preprinted 13WdTransparency = Transparency #WdCustompapertype = Custom a Orientation Ec&l#O 0 1 2 3 Top margin Ec&l#E # = number of lines Text length (bottom margin) Ec&l#F # = number of lines from top margin Left margin Ec&a#L # = c
D Printer commands 235 Function Command Options (#) Display functions On EcY n/a Display functions Off EcZ n/a Enter PCL mode Ec%#A 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position Enter HP-GL/2 mode Ec%#B 0 = Use previous HP-GL/2 pen position 1 = Use current PCL cursor position Symbol sets b Ec(# 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.
D Printer commands 236 Function Command Options (#) Primary stroke Wt. b Ec(s#B 0 1 3 4 Typeface b Ec(s#T Print a PCL font list to view the command for each internal font (See “Information menu” on page 188). = = = = medium (book or text) semi bold bold extra bold a. For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of characters in the name plus 1. b.
E Regulatory information E Regulatory information Overview This section provides information on HP programs that protect the environment.
E Regulatory information 238 Environmental product stewardship program Protecting the environment Hewlett-Packard Company is committed to providing quality products in an environmentally sound manner. This product has been designed with several attributes to minimize impacts on our environment. The HP LaserJet product eliminates: Ozone production This product generates no appreciable ozone gas (0 3 ).
E Regulatory information 239 The product design reduces: Energy consumption (HP LaserJet 9000mfp only) Energy usage drops significantly while in PowerSave mode, which saves natural resources and saves money without affecting the high performance of this product. This product qualifies for E NERGY S TAR ® , which is a voluntary program to encourage the development of energy-efficient office products. E NERGY S TAR ® is a U.S. registered service mark of the U.S. Environmental Protection Agency.
E Regulatory information 240 This HP LaserJet product also contributes to protecting the environment in the following ways: Plastics Plastic parts over 25 grams are marked according to international standards that enhance the ability to identify plastics for recycling purposes at the end of the product life.
E Regulatory information Material restrictions 241 This HP product contains mercury in the fluorescent lamp in the scanner/liquid crystal display that may require special handling at end-of-life. This product does not contain batteries. For recycling information, you can contact www.hp.com/go/recycle or contact your local authorities or the Electronics Industries Alliance: www.eiae.org.
E Regulatory information 242 To ensure longevity of your HP LaserJet product, HP provides the following: Extended warranty HP SupportPack provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a three-year period from date of the HP product purchase. The customer must purchase HP SupportPack within 90 days of the HP product purchase.
F Administration tasks F Administration tasks Overview This section presents some of the system administrator tasks.
F Administration tasks 244 Embedded Web access server The embedded Web access server allows you to display status information, change settings, and manage the product from your computer. The embedded Web access server requires a connection to the network, which is provided through the product HP Jetdirect network card. To use the embedded Web access server, you need: Note a TCP/IP-based network. a Web browser installed on your computer, preferably either Netscape Navigator 4.
F Administration tasks 245 Configuring and verifying an IP address TCP/IP addresses can be assigned and configured on an HP Jetdirect print server using several options: z HP Web JetAdmin z HP JetAdmin for Windows z embedded Web server TCP/IP assignment The system administrator or primary user is responsible for determining the TCP/IP address for a specific print server.
F Administration tasks 246 Changing an IP address Use the following procedures if you have to change the product TCP/IP address for any reason. HP Web JetAdmin Open HP Web JetAdmin. Enter the TCP/IP address in the Quick Device Search, and click Go. At the top menu bar, follow this procedure for discovery options. 1 Choose the drop-down menu and click Devices. 2 From the drop-down menu, click New Devices. Click Go.
F Administration tasks 247 Embedded Web server The product has an embedded Web server that can be used to modify the TCP/IP parameters. To use the embedded Web server, the HP Jetdirect print server must have an IP address already configured. On a network, this is done automatically during initial product installation. 1 Using a supported Web browser, type the current IP address of the HP Jetdirect print server as the URL. The Device Status page of the embedded Web server displays. 2 Click Networking.
F Administration tasks Digital sending configuration applet To gain access to the embedded Web server digital sending configuration applet, follow these steps: 1 Open the embedded Web server. 2 Click the Settings tab. 3 Click Digital Sending. Note You might be prompted to install a plug-in for your Web browser (the plug-in is required to run the applet). The digital sending configuration applet of the embedded Web access server allows you to configure e-mail settings for outgoing and incoming mail.
F Administration tasks Preferences settings The Preferences settings: z z Note set default scanner settings: default document size. default document type: text, graphics, or both. two-sided page. set administrator contact information to allow notification of errors that require your attention. See http://www.hp.com/support/lj900mfp for more information.
F Administration tasks 250 Finding the IP address of the SMTP and LDAP servers To configure digital sending, you must know the IP address of the SMTP server on your network. The product uses the SMTP server IP address to send e-mail messages to other computers. You might also have access to an LDAP server. LDAP servers hold e-mail addresses and names, and enable you to associate names (John Smith) with e-mail addresses (jsmith@hp.com).
F Administration tasks 251 Using control panel menus For a complete list of control panel items and possible values, see “Control panel menus” on page 185. when additional accessories are installed, new menu items automatically appear. To print a control panel menu map 1 Touch Menu. 2 Touch Information. 3 Touch Menu. 4 Touch Print Menu Map. 5 Touch OK to exit the menu. To change a control panel setting 1 Touch Menu. 2 Scroll to the menu you want and touch it to select it.
F Administration tasks 252 HP Disk Management Utility The HP Disk Management Utility should be installed only on the computer of the system administrator. The HP Disk Management Utility allows you to control the hard disk and flash memory features that are not found in the drivers. Bidirectional communication is required. Note HP Disk Management Utility is not available for the Macintosh. If you are using a Macintosh, these features are available in the HP LaserJet Utility (version 3.5.1 or later).
F Administration tasks 253 Software for networks HP Web JetAdmin software HP Web JetAdmin is a browser-based management tool and should be installed only on the system administrator computer. HP Web JetAdmin is available from the Internet at www.hp.com/go/webjetadmin. Note For the latest list of supported host systems, visit HP Customer Care Online at www.hp.com/go/webjetadmin.
F Administration tasks 254 Diagnostics menu System administrators can use this menu to isolate parts, and to troubleshoot jam and quality issues. Item Values Explanation PRINT EVENT LOG Generates a localized LIFO (last in, first out) list of the 50 most recent entries in the error log. The printed event log shows error number, page count, error code, and description or personality.
Symbols .jpg format for digital sending 32 .mtiff format for digital sending 32 .pdf file format for digital sending 32 .
bins clearing jams 103 description and illustration 42 full messages 118 jam locations 96 locating 56 printing paper path test 177 selecting 43, 56 specifications 11 troubleshooting 157 black dots, troubleshooting 93, 140 blank pages adding 65 troubleshooting 150 bleeds, printing 62 blinking control panel lights 28 booklet bin 42 printing 63 booklets creating 82 imposition 82 books, copying 40 brightness adjusting for copying 45 control panel option 23 brochures, papers for 181 buffers data remaining i
clearing jams. See jams maintenance messages 216 staple jams.
copying adjusting contrast 44 adjusting density (contrast and brightness) 45 adjusting sharpness 45 altering the image 44 benefits and features 10 books 40 description 36 reducing and enlarging 44 removing background 44 selecting output location 43 using default settings 37 using the ADF 40 using the glass 40 using user-defined settings 38 count of pages, viewing 169, 176 Courier font settings 199 troubleshooting 155 covers, booklet 82 creases, troubleshooting 143 crop marks, printing 62 curl, troubles
directory, file information on 174 printing 188 disk accessory file directory, printing 174, 188 installing 226 job retention 205 messages 120, 121 not recognized 158 troubleshooting 152 write protected 121 Disk Image Utility 14 Disk Management Utility 13, 252 distributing toner 93 distribution list for digital sending 34 DLC/LLC protocol stack settings 214 documentation for product 15 documents copying 36 digital sending 31 printing 46 doors clearing jams in left 108 clearing jams in right 98 jam loca
E EconoMode settings 203 edge-to-edge mode margin settings 202 override settings 198 edges not printing, troubleshooting 149 EIO cards buffer overflow messages 130 installing 226 slots 218 EIO disk capabilities 13 file directory, printing 174, 188 job retention 205 messages 120, 121 not recognized 158 troubleshooting 152 EIO expansion slots 12, 226 EIO menu 212 e-mail messages addressing using auto-complete function 33 format of files created 32 sending from mfp through digital sending 29, 31 sending t
Fast Ethernet 10/100TX 12 Fast InfraRed (FIR) Receiver.
G garbled pages, troubleshooting 153 glass cleaning 89 using for copying 40 using for digital sending 31 glossy paper, HP 181 graphics language, HP-GL/2 228, 235 gray background, troubleshooting 141 Group button 34 group character in PCL commands 229 H hard disk capabilities 13 controlling with HP Disk Management Utility 252 specification 12 hard disk accessory file directory, printing 174, 188 installing 226 job retention 205 messages 120, 121 not recognized 158 troubleshooting 152 hardware maintenanc
I I/O buffer overflow messages 130 I/O menu 210 IBM operating environment 15 illegal operations messages 121 image quality illustrations of defects 138 maintaining with cleaning page 93 settings 202 image size setting default 197 increasing brightness of copies 23 size of copies 23 indicator lights on control panel.
Job Storage Options 69 jobs continuing interrupted 23 starting 23 stopping 23 JPG option for digital sending 32 K keypad on control panel 22, 23 keys on control panel 22 kits, maintenance clearing messages 216 gauge 171 ordering 125 L labels fuser mode 190 loading 53 PCL commands 234 printing 60 landscape orientation driver settings 54 PCL commands 234 setting as default 200 language control panel 146, 207 support 14 languages, printer default setting 206 HP-GL/2 228, 235 list of installed, printing 16
loading media A4 47, 48 custom sized 49, 50 envelopes 53, 57 labels 53 letter 47, 48 messages 127 prepunched 51, 52 LocalTalk connection 12 locked menus 118 log of events 176 long edge binding settings 198 loose toner, troubleshooting 141 low or out print cartridge 92 M Macintosh drivers 16 HP Disk Management Utility 252 HP LaserJet Utility 19 renaming printer 164 selecting alternate PPD 164 software 14, 19 support 13 troubleshooting communications 162 maintenance agreements 242 procedures 83 maintenan
memory allocating 225 controlling with HP Disk Management Utility 252 determining requirements 218, 219 DIMM errors 133, 135 expanding 218 installing 220 insufficient 129 messages 123 NVRAM errors 135 printing configuration page 169 upgrading 220 verifying installation 224 Menu choice on control panel 23 menu map 168, 188, 251 menus Configure device 191 description 185 Diagnostics 254 EIO 212 I/O 210 Information 188 locked 118 Paper handling 189 Parallel input 211 Print quality 202 Printing 197 printin
network administrator.
paper curl, troubleshooting 143 default image size setting 197 first page, different 64 fuser modes 190 handling options 11 HP 181 letter, loading 47, 48 messages 127 PCL commands 233 prepunched, loading 51, 52 recycled 183, 240 reducing consumption 239 small, mode for 203 sources, settings 68 Tray 1 settings 66 tray settings 54 weight equivalence table 179 Paper handling menu 189 paper input trays. See trays paper jams.
ports parallel messages 130 troubleshooting 160 postcards, printing 61 PostScript driver 16 PostScript error pages 149, 199 PostScript font list, printing 173, 188 PostScript jobs, troubleshooting 149, 161 power, troubleshooting 146 PowerSave energy usage 239 settings 205, 217 specifications 12 PPDs description 19 included with product 16 selecting alternate 164 where provided 14 Premium Choice LaserJet Paper 181 preprinted paper fuser mode 190 printing on 60 prepunched paper fuser mode 190 loading 51,
printing basic instructions 54 booklets 63 cleaning page 93 envelopes 56 event log 177 information pages 167 menu map 168, 188 paper path test 177 private jobs 70 proof and hold jobs 77 QuickCopy jobs 75 stored jobs 72 Printing menu 197 Printing Paper, HP 182 Printing Supplies Environmental Program 240 private jobs control panel settings 187 deleting 71 printing 70 timeout settings 205 problems.
reports configuration page 169 event log 176 file directory 174 font lists 173 Jetdirect page 175 menu map 168 printing 167, 188 supplies status page 171 usage page 172 Reset button on control panel 22, 23 reset PCL command 232 Resets menu 216 resizing copies 23 Resolution Enhancement technology (REt) settings 203 resolution settings 202 resource saving 225 restoring default settings 23 factory default settings 216 resuming printing 81 REt (Resolution Enhancement technology) settings 203 Retrieve job m
sizes, paper commands, PCL 233 messages 129, 132 selecting trays by 67, 68 setting trays for 54 skewed pages, troubleshooting 142 slots DIMM 218, 220 EIO 218 Installed Personalities and Options 169 slow printing, troubleshooting 153, 160 small paper mode 203 smeared toner, troubleshooting 141 soft fonts defined 173 settings 200 Soft Gloss Paper 181 software administrator 14, 15 AutoCAD 15 client 14 included on CD 15 Macintosh 14, 19 network 253 new tools 13 troubleshooting 150 using to check toner leve
stopping jobs 23 print jobs 81 storage devices, installing 226 storage life for print cartridges 90 stored jobs control panel settings 187 creating 72 deleting 73 messages 129 printing 72 timeout settings 205 storing print cartridges 90 substituted fonts downloaded, troubleshooting 149, 160 troubleshooting Courier 155 troubleshooting EPS files 154 Sun Solaris network installation 253 supplies part numbers 181 recycling 240 supplies status page information on 171 printing 188 SupportPack 242 symbol sets
Tray 1 58, 59 A4 paper, loading 47 bad connection 118 clearing jams 97 custom media, loading 49 envelopes, loading 53 feeding modes, setting 66 first page, different paper for 64 heavy paper, printing 61 jam locations 96 labels, loading 53 letter paper, loading 47 loading envelopes 57 manual feed messages 157 manual feed mode 66 messages 123 paper size, setting 54 prepunched paper, loading 51 Size= 66 Type= 66 Tray 2 or 3 A4 paper, loading 48 clearing jams 99 custom media, loading 50 jam locations 96 l
upgrading EIO slots 218 firmware 12, 126 memory 218, 220 usage page information on 172 printing 188 USB connection 12 Use different paper for first page 64 User Name, private jobs 70 V value field in PCL commands 229 vector graphics language 228, 235 vertical line spacing settings 200 vertical motion index 234 vertical transfer door, jam location 96 Virtual Infrared LPT Port 79 voltage, troubleshooting 147 W warnings, clearable control panel settings 206 troubleshooting 132 warranty information 242 wat
