User's Manual

MacBook (13-inch) Troubleshooting — Steps 323

Note: For the current list of Do-It-Yourself parts, see the product support website.

Verify the Repair

To verify the repair:

Try to recreate the original symptoms. You should not be able to. (If you can, return to the

beginning of the troubleshooting owchart.)

Perform the preventive maintenance tasks for this product.

For this computer this includes only cleaning the display and case.

Inform the User

Include in the case notes all that you have done. The customer may like a copy of any diagnostic

reports.

Important: For any unit you send on to a repair center, include the CompTIA code, symptoms,

steps to reproduce, and troubleshooting steps you have completed thus far in the Service

Instructions section of GCRM and/or GSX. (Service Instructions are also known as FAI notes.)

Complete Administrative Tasks

There are no particular administrative tasks for this product, other than those required by the

internal policies of your business or agency.