Operating Instructions Troubleshooting 1 When the Machine Does Not Operate As Wanted 2 Troubleshooting When Using the Copy Function 3 Troubleshooting When Using the Printer Function 4 Troubleshooting When Using the Scanner Function 5 Adding Paper and Toner 6 Clearing Misfeeds 7 Remarks Read this manual carefully before you use this machine and keep it handy for future reference. For safe and correct use, be sure to read the Safety Information in "About This Machine" before using the machine.
Introduction This manual contains detailed instructions and notes on the operation and use of this machine. For your safety and benefit, read this manual carefully before using the machine. Keep this manual in a handy place for quick reference. Important Contents of this manual are subject to change without prior notice. In no event will the company be liable for direct, indirect, special, incidental, or consequential damages as a result of handling or operating the machine.
Manuals for This Machine Refer to the manuals that are relevant to what you want to do with the machine. Important ❒ Media differ according to manual. ❒ The printed and electronic versions of a manual have the same contents. ❒ Adobe Acrobat Reader/Adobe Reader must be installed in order to view the manuals as PDF files. ❒ Depending on which country you are in, there may also be html manuals. To view these manuals, a Web browser must be installed.
❖ Network Guide Explains how to configure and operate the machine in a network environment, and use the software provided. ❖ Other manuals • PostScript3 Supplement • UNIX Supplement • Manuals for DeskTopBinder Lite • DeskTopBinder Lite Setup Guide • DeskTopBinder Introduction Guide • Auto Document Link Guide Note ❒ Manuals provided are specific to machine types. ❒ For “UNIX Supplement”, please visit our Web site or consult an authorized dealer.
TABLE OF CONTENTS Manuals for This Machine ......................................................................................i How to Read This Manual .....................................................................................1 Symbols .....................................................................................................................1 Names of Major Options ............................................................................................2 1.
5. Adding Paper and Toner Loading Paper ......................................................................................................57 Loading the Paper Roll.............................................................................................59 Loading Cut Paper ...................................................................................................60 Changing the Paper Size.....................................................................................
How to Read This Manual Symbols This manual uses the following symbols: Indicates important safety notes. Ignoring these notes could result in serious injury or death. Be sure to read these notes. They can be found in the “Safety Information” section of About This Machine. Indicates important safety notes. Ignoring these notes could result in moderate or minor injury, or damage to the machine or to property. Be sure to read these notes.
Names of Major Options Major options of this machine are referred to as follows in this manual: • Roll Feeder Type 240A → Paper roll tray 1 • Roll Feeder Type 240B → Paper roll tray 2 • Paper Cassette Type 240 → Cut paper tray • Folder FD6500A → Folding finisher 2
1. When the Machine Does Not Operate As Wanted This chapter explains basic troubleshooting procedures that are applicable to all functions of this machine. Indicators This section explains the Indicators displayed when the machine requires the user to remove misfed paper, to add paper or to perform other procedures. x: Misfeed indicator Appears when a misfeed occurs. See p.67 “Removing Jammed Paper”. r: Add Paper indicator Appears when paper-out condition occurs. See p.57 “Loading Paper”.
When the Machine Does Not Operate As Wanted Panel Tone The following table explains the meaning of the various beep patterns that the machine produces to alert users about left originals and other machine conditions. 1 Beep pattern Meaning Cause Two long beeps. Machine has warmed up. After cooling or being switched on, the machine has fully warmed up and is ready for use. Single short beep. Panel/screen input accepted. A control panel or screen key was pressed. Short, then long beep.
Checking Machine Status and Settings Checking Machine Status and Settings You can check the machine's system status. 1 ❖ Maintenance Info You can check the following items under [Maintenance Info]: • [Remaining Toner] Displays the amount of remaining toner. • [Paper Tray] Displays the paper type and size loaded in the paper tray. • [Original Misfeed] Displays state of and solutions for original misfeeds. • [Paper Misfeed] Displays state of and solutions for paper jams.
When the Machine Does Not Operate As Wanted ❖ Inquiry You can check the following items under [Inquiry]: • [Machine Repairs] Displays the machine number and contact number that are required for service. • [Sales Representative] Displays the sales representative's telephone number. • [Supply Order] Displays the contact number for placing supply orders. • [Supply Details] Displays the name of toner used on the machine. 1 A On the control panel, press [System Status].
Checking Machine Status and Settings Note ❒ [Original Misfeed], [Paper Misfeed], and [Cover Open] appear only when these errors occur. ❒ For details about how to locate and remove misfeeds, see “Locating Jammed Paper” or “Removing Jammed Paper”. 1 Reference p.68 “Locating Jammed Paper” p.
When the Machine Does Not Operate As Wanted When an Indicator to the Right of a Function Key Is Lit 1 When an indicator to the right of a function key lights up, press the corresponding function key. Then, follow the instructions displayed on the control panel. ATK021S If an error occurs in the function you are using, check the message that appears on the control panel, and then refer to “When a Message is Displayed” for the relevant function. Following explain the main reasons the function key is lit.
When You Have Problems Operating the Machine When You Have Problems Operating the Machine 1 The following chart gives explanations of common problems and messages. If other messages appear, follow the instructions displayed. Important ❒ Check the contact address and Serial No. of Machine shown in the Service Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative.
When the Machine Does Not Operate As Wanted Problem 1 Cause Solution “Please wait.” appears. This message appears when you change the toner cartridge. Wait for the machine to get ready. “Memory is full. The scanned originals exceed the number of sheets/pages that can be stored in the hard disk. • Press [Store File] to store pages that have been scanned. Delete unnecessary files with [Delete File]. Do you want to store scanned file?” appears.
When You Have Problems Operating the Machine Problem Original images are printed on the reverse side of the paper. Cause You may have loaded the paper incorrectly. Solution Load paper correctly. Load paper into the cut paper tray print side down, and into the bypass tray print side up. See p.57 “Loading Paper”. Misfeeds occur frequently. The cut paper tray's side fences, back fence, or side-end fences, might not be set properly. • Remove the paper. See p.67 “Removing Jammed Paper”.
When the Machine Does Not Operate As Wanted ❖ Document Server Problem “Exceeded max. number of pages per file. Do you want to store the scanned pages as 1 file?” appears. 1 Cause Solution The number of scanned • To store scanned pages as a file, press pages exceeds the capac[Store File]. Scanned data is stored as ity per file of the Docua file in the Document Server. ment Server. • If you do not want to store scanned pages, press [No]. Scanned data is deleted.
When You Have Problems Operating the Machine Problem Memory frequently becomes full. Cause The document server memory is full. Solution Delete unnecessary files. On the file selection display, select unnecessary files, and then press [Delete File]. If this does not increase available memory, do the following. 1 • Switch to the scanner screen, and then delete unnecessary files stored under the scanner function.
When the Machine Does Not Operate As Wanted When a Job Is Not Performed If you cannot execute a function, it may be that the machine is being held up by another function. If you cannot execute a function, terminate any other functions currently active, and then try executing the function again. In certain cases, you can carry out another job (copier, document server, printer, scanner) without canceling the current job being performed.
DeskTopBinder Web Document Server Printing Printing When a Job Is Not Performed → → Printer Operations for scanning Scanning *2 Web DeskTop Document Server Document Binder Server TWAIN *1 *2 *3 Scanning Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server TWAIN Document Server Operations for Document Server Scanning a Document to Store in Document Server Printing from Document Server Scanner × × × × × 1 → → Printing Scanner ×
When the Machine Does Not Operate As Wanted Note ❒ If the machine is capable of executing multiple functions simultaneously, specify which function should have priority in “Print Priority”. This setting is factory-preset to “Display Mode”. For setting of Printing Priority Function, see “General Features”, General Settings Guide. 1 ❒ While printing is in progress, scanning a document using another function may take more time. Reference “General Features”, General Settings Guide.
2. Troubleshooting When Using the Copy Function This chapter explains likely causes of and possible solutions for copier function problems. When a Message Appears This section explains the machine's main messages. If other messages appear, follow the instructions they contain. Important ❒ Check the contact address and Serial No. of Machine shown in the Service Call message (L), and then contact your service representative. If the contact address is not shown, contact your sales representative.
Troubleshooting When Using the Copy Function 2 Message Cause Solution Rotate Sort is not available with this paper size. Select another paper size or cancel Rotate Sort mode. The rotate sort function does not support the size of the scanned original. You cannot use rotate sort with A0 (E), B4 JIS, A4 (A), and custom size paper. See “Sort”, Copy/Document Server Reference.
When a Message Appears Message Authentication has failed. Cause Solution The machine cannot per- Contact the administrator. form authentication. You have tried to delete The selected file(s) contained files without the authority to do so. file(s) without access privileges. Only file(s) with access privileges will be deleted. Files can be deleted by the person who created the file. To delete a file which you are not authorized to delete, contact the person who created the file.
Troubleshooting When Using the Copy Function When You Cannot Make Clear Copies This section explains likely causes of and possible solutions for unclear copies. Problem 2 Cause Solution Black or white streaks ap- The exposure glass or pear on copies. platen plate is dirty. Clean the exposure glass or platen plate. See p.79 “Maintaining Your Machine”. Black or white streaks ap- The original is dusty. pear on copies. Clean the original and try copying again.
When You Cannot Make Clear Copies Problem Cause Solution Image density is uneven. The original has areas of solid color, or Positive/Negative is selected when copying multiple sheets. When using Repeat Copy with originals that have areas of solid color, set the number of originals as follows: A0 - A2 (E - C): 1 sheet, A3 (B) or smaller: 3 sheets. For details about sizes of originals, see “Measure Chart”, Copy/Document Server Reference. Image density is uneven. Halftone originals can cause this problem.
Troubleshooting When Using the Copy Function Problem 2 22 Cause Solution White lines appear. When D is blinking, ton- Add toner. See p.64 “Adding Toner”. er is beginning to run out. Copies are blank. The original is not set correctly. When using the exposure glass, face the originals down. See “Placing Originals”, Copy/Document Server Reference. A moiré pattern is produced on copies. Your original has a dot pattern image or many lines. Place the original on the exposure glass at a slight angle.
When You Cannot Make Copies As Wanted When You Cannot Make Copies As Wanted This section explains likely causes of and possible solutions for unclear copies. ❖ Basic Problem Cause Misfeeds occur frequently. The number of sheets loaded in the cut paper tray exceeds the capacity of the machine. 2 Solution Load paper only as high as the upper limit markings on the side fences of the cut paper tray. See p.57 “Loading Paper”. Misfeeds occur frequently.
Troubleshooting When Using the Copy Function Problem Cause Solution Cannot scan originals on Originals on different se- Scan the originals on each series separately. mixed A series and JIS B ries of paper cannot be series paper continuously. scanned continuously at the same time. You cannot combine sev- Selected functions caneral functions. not be used together. Check the combination of functions and make the settings again. See “Function Compatibility”, Copy/Document Server Reference.
When You Cannot Make Copies As Wanted Problem Cause Solution In Erase Border, Erase In- Originals are not side, or Erase Outside scanned correctly. mode, parts of the original image are not copied. Place the originals correctly. Parts of the image are not copied. Print Position Adjustment or Margin Adjustment mode is selected. Cancel Print Position Adjustment or Margin Adjustment mode. See “Margin Adjustment” and “Adjust Print Position”, Copy/Document Server Reference.
Troubleshooting When Using the Copy Function When Memory Is Full This section explains likely causes of and possible solutions for problems related to full memory. 2 Message Cause Solution Memory is full. nn originals have been scanned. Press [Print] to copy scanned originals. Do not remove remaining originals. The scanned originals exceeds the number of pages that can be stored in memory. Press [Print] to copy scanned originals and cancel the scanning data.
3. Troubleshooting When Using the Printer Function This chapter explains likely causes of and possible solutions for printer function problems. When a Message Appears During Installation of the Printer Driver This section explains what to do if a message appears when installing the printer driver. Message number 58 or 34 indicates that the printer driver cannot be installed using Auto Run. Install the printer driver using [Add Printer] or [Install Printer].
Troubleshooting When Using the Printer Function Windows XP Professional, Windows Server 2003 This section explains the procedure under Windows XP Professional or Windows Server 2003. A On the [Start] menu, click [Printers and Faxes]. B Click [Add a printer]. C Follow the instructions in [Add Printer Wizard]. If the printer driver is on a CD-ROM, the location of the RPCS printer driver is \DRIVERS\RPCS\WIN2K_XP. If the installer starts, click [Cancel] to quit. 3 D Specify a port.
If USB Connection Fails If USB Connection Fails This section explains how to troubleshoot a problem related to USB connection. Problem The machine is not automatically recognized. Cause Solution The USB cable is not con- Disconnect the USB cable, and then turn nected properly. the machine off and then back on again. After confirming the machine is on, connect the USB cable again. Windows has already con- Check whether the comfigured the USB settings.
Troubleshooting When Using the Printer Function When a Message Appears This section describes the principal messages that appear on the panel display. If a message not described here appears, act according to the message. Note ❒ Before turning the main power off, see “Turning On the Power”, About This Machine. Reference “Turning On the Power”, About This Machine 3 Status Messages This section describes the machine status messages. Message 30 Status Ready This is the default ready message.
When a Message Appears Alert Messages This section describes the machine Alert messages. Message Cause Solution Cannot connect with the wireless card. Turn the main power switch off, then check the card. IEEE 802.11b interface unit was not inserted when the machine was turned on. Turn off the machine and check the interface unit is inserted correctly. Then, turn the machine on again. If the message appears again, call your service representative. Cannot connect with the wireless card.
Troubleshooting When Using the Printer Function Message Cause Solution You do not have the privileges to use this function. Use of this function is restricted. Contact the administrator. Authentication has failed. • The login user name or password entered is incorrect. • Check your login user name and password. • Contact the administrator. • The machine currently cannot perform authentication. 3 An error has occurred in Turn off the main power switch, and back Parallel I/F on again.
When a Message Appears Checking the Error Log If files could not be stored due to printing errors, identify the cause of the errors by checking the error log on the control panel. A Press the {Printer} key to display the printer screen. 3 ATK022S B Press [Error Log]. An error log list appears. Note ❒ The most recent 30 errors are stored in the error log. If a new error is added when there are 30 errors already stored, the oldest error is deleted.
Troubleshooting When Using the Printer Function When You Cannot Print Use the following procedures if printing does not start when printing from a computer. Problem 3 Cause Solution Printing does not start. The power is off. Check the cable is securely plugged into the power outlet and the machine. Turn on the main power switch. Printing does not start. The machine is set to “Offline”. Press [Online]. Printing does not start.
When You Cannot Print Problem Cause Solution Printing does not start. If the machine is operating in an extended wireless LAN, the receiver's MAC address may be preventing communication with the access point. Check access point settings when in the infrastructure mode. Depending on the access point, client access may be limited by MAC address. Also, check there are no problems in transmission between access point and wired clients, and between access point and wireless clients.
Troubleshooting When Using the Printer Function ❖ When the machine is connected to the computer using the interface cable The following shows how to check the print port when the data-in lamp does not light up or blink. Check if the print port setting is correct. When it is connected using a parallel interface, connect it to LPT1 or LPT2. For Windows 95/98/Me A Click the [Start] button, point to [Settings], and then click [Printers]. B Click the icon of the machine. On the [File] menu, click [Properties].
Other Printing Problems Other Printing Problems This section explains likely causes of and possible solutions for problems that can occur when printing from a computer. ❖ If prints are not clear Problem Cause Solution The print on the entire page is faded. When D is blinking, toner is beginning to run out. Add toner. See p.64 “Adding Toner”. The print on the entire page is faded. The paper is damp. Use paper that has been stored in the recommended temperature and humidity condition.
Troubleshooting When Using the Printer Function Problem Cause Solution Images are printed in The feed orientation the wrong orientation. you selected and the feed orientation selected in the printer driver's option setup might not be the same. Set the machine's feed orientation and the printer driver's feed orientation accordingly. See the printer driver Help. Images are cut off, or excess is printed. You may be using paper smaller than the size selected in the application.
Other Printing Problems ❖ When paper does not feed in properly Problem Cause Solution Paper is not fed from the selected tray. When you are using a Set the desired input tray using the printer Windows operating driver. See the printer driver Help. system, printer driver settings override those set using the display panel. Print is slanted. The cut paper tray's side fences might not be locked. Check the side fences are locked. See p.61 “Changing the Paper Size”. Print is slanted.
Troubleshooting When Using the Printer Function Problem Cause It takes a long time to complete a print job. Processing time depends on data volume. High volume data, such as graphics-heavy documents, take longer to process. Solution Wait for a moment. Making the following setting on the printer driver may reduce the computer's workload. • Select [Speed] in the [Print priority] on the [Print Quality] tab in the printing preferences dialog box.
Other Printing Problems ❖ Other printing problems Problem Cause Solution A print instruction was issued from the computer, but printing did not start. User Authentication may have been set. • Ask the administrator for the user code. PDF files do not print out/cannot perform PDF direct print. PDF files are password-protected. To print password-protected PDF files, enter the password in the [PDF Menu] or on Web Image Monitor.
Troubleshooting When Using the Printer Function 3 42
4. Troubleshooting When Using the Scanner Function This chapter explains likely causes of and possible solutions for scanner function problems. When Scanning Is Not Done As Expected This section explains causes and remedies when scan results are not as expected. Problem Cause Solution The scanned image is dirty. The exposure glass or platen plate is dirty. Clean the exposure glass or platen plate. See p.79 “Maintaining Your Machine”. The image is distorted or out of position.
Troubleshooting When Using the Scanner Function When You Cannot Send Scanned Files The following sections explain likely causes of and solutions for Network Delivery and E-mail Sending-related problems. When Stored Files Cannot Be Accessed This section explains likely causes of and possible solutions for job access-related problems. Problem The stored file is locked and is not accessible. 4 Cause Solution The file, which is password pro- Contact the administrator.
When You Cannot Send Scanned Files When Stored Files Cannot Be Edited This section explains likely causes of and possible solutions for the TWAIN driver failing to operate. Problem Cause Stored files cannot be deleted. File names and passwords cannot be changed. Files cannot be redelivered. Limits have been imposed using the available extended security function. Solution Contact the administrator.
Troubleshooting When Using the Scanner Function When a Message Appears This section explains likely causes of and possible solutions for error messages that may appear on the machine's control panel. When a Message Appears on the Control Panel This section explains causes and remedies if an error message appears on the display of the control panel. Important ❒ If a message not described here appears, act according to the message.
When a Message Appears Message Cause Updating the des- The destination list has tination list... been updated. Please wait. Specified destination(s) or sender's name has been cleared. Solution If a destination or sender's name was already selected, re-select it after this message disappears. Exceeded max. number of files which can be sent at the same time. Reduce the number of the selected files. The number of files exceeded the maximum number possible. Exceeded max. No. of results to display. Max.
Troubleshooting When Using the Scanner Function Message Cause Solution Cannot find the specified path. Please check the settings. The destination computer name or folder name is invalid. Check whether the computer name and the folder name for the destination are correct. Exceeded max. number of alphanumeric characters for the path. The maximum number of specifiable alphanumeric characters in a path has been exceeded. The maximum number of characters which can be entered for the path is 128.
When a Message Appears Message Connection with the destination has failed. Check the status and connection. To check the current status, press [Scanned Files Status]. Cause Solution The correct Network set- • Check the network settings of the clitings are not made. ent computer. • Check that components such as the LAN cable are connected properly. • Check that the server settings are correct and the server is working properly.
Troubleshooting When Using the Scanner Function Message 4 50 Cause Solution Transmission has failed. Insufficient memory in the destination hard disk. To check the current status, press [Scanned Files Status]. Transmission has failed. Allocate sufficient space. There was not enough free space on the hard disk of the SMTP server, FTP server, or client computer at the destination. Output buffer is full. Sending the data has been cancelled. Please try again later.
When a Message Appears Message Cause Solution Exceeded max. number of alphanumeric characters. The maximum enterable Make sure the maximum number of number of alphanumeric characters which can be entered, and characters has been exceeded. then enter it again. See “Values of Various Set Items for Transmission/Storage/Delivery Function”, Scanner Reference. Authentication has failed. The entered login user name or login password is incorrect. Check the login user name and login password.
Troubleshooting When Using the Scanner Function Message 4 Cause Solution E-mail address entered is not correct. Please re-enter. The entered e-mail address is incorrect. Make sure the e-mail address is correct, and then enter it again. Memory is full. Press [Send] to send the current scanned data, or press [Cancel] to delete.
When a Message Appears Message Cause Solution Exceeded max. data capacity.Check scanning resolution, then press Start key again. The scanned data exceeded maximum data capacity. Specify the scan size and resolution again. Note that it may not be possible to scan very large originals at a high resolution. See “Relationship between Resolution and Scan Size”, Scanner Reference. Exceeded max. page capacity per file. Press [Send] to send the scanned data, or press [Cancel] to delete.
Troubleshooting When Using the Scanner Function Message Standby time reached. Cause An original was not loaded within the specified time limit. Solution Load an original within the time limit specified in [Standby Time]. Please call your An unrecoverable error has Contact your service representative. service represen- occurred in the machine. tative. The TWAIN scanner Scanner is not available on the function cannot be used specified device. on this machine. Scanner is not available.
When a Message Appears Message Cause Insufficient mem- Scanner memory is insufficient. ory.Reduce the scanning area. Solution • Reset the scan size. • Lower the resolution. • Set with no compression. See TWAIN Driver help. The problem may be due to the following cause: • “The Relationship between the Resolution and the Scanning Area” chart in Help for halftone scanning might not always apply. Scanning cannot be performed if large values are set for brightness when using halftone or high resolution.
Troubleshooting When Using the Scanner Function 4 56
5. Adding Paper and Toner This chapter explains troubleshooting procedures that are applicable to all the machine's functions. Loading Paper This section explains what to do when paper runs out and needs reloading. R CAUTION: • Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly. Otherwise, an injury may result from the paper cutter inside. R CAUTION: • The fusing section of this machine might be very hot.
Adding Paper and Toner Note ❒ If the original hanger (optional) is installed, remove it before pulling out the paper roll tray or cut paper tray. ❒ For paper types and sizes that can be loaded in the paper roll tray and cut paper tray, see “Recommended Paper Sizes and Types”, About This Machine. ❒ For details about changing the paper size in the paper roll tray or cut paper tray, see “Changing the Paper Size”.
Loading Paper Loading the Paper Roll The following procedure explains loading the paper roll. 5 ATK003S Note ❒ When you use the printer function, set the paper volume again after loading the paper roll. See “Tray Paper Settings”, General Settings Guide. ❒ When you change the paper size or paper type, make the paper size or type settings under System Settings. See “Tray Paper Settings”, General Settings Guide.
Adding Paper and Toner Reference “Tray Paper Settings”, General Settings Guide Loading Cut Paper The following procedure explains loading cut paper. 5 ATK004S Note ❒ Fan the paper before loading. ❒ Straighten curled or warped paper before loading. ❒ Extend the side-end fences when changing to a larger paper size such as A3. See “Changing the Paper Size in the Cut Paper Tray”. Reference p.
Changing the Paper Size Changing the Paper Size This section explains how to change a paper size. Procedures for changing the paper size differ depending on the tray. Make sure you are following the appropriate procedure before you begin. Note ❒ Be sure to select the paper size with System Settings. If you do not, misfeeds might occur. See, “Tray Paper Settings”, General Settings Guide. ❒ For details about paper sizes and types, see “Copy Paper”, About This Machine.
Adding Paper and Toner Setting the roll holder The following procedure explains setting the roll holder. 5 ATK006S Note ❒ For procedures about loading the paper, see “Loading Paper”. ❒ Confirm paper width using the paper roll tray's scale. Reference p.
Changing the Paper Size Changing the Paper Size in the Cut Paper Tray The following procedure explains how to change a paper size in the cut paper tray. 5 ATK007S Note ❒ This procedure is required for loading A3K, B4 JISK, 11" × 17"K, or 12" × 18"K size paper. ❒ If you want to load A4K, 81/2" × 11"K paper sizes, see “Loading Cut Paper”. ❒ When you change the paper size or paper type, make the paper size or type settings under System Settings. See “Tray Paper Settings”, General Settings Guide.
Adding Paper and Toner Adding Toner This section explains adding and storing toner. R WARNING: • Do not incinerate used toner or toner containers. Toner dust might ignite when exposed to an open flame. Dispose of used toner containers in accordance with local regulations. R CAUTION: • Keep toner (used or unused) and toner containers out of reach of children. R CAUTION: • If toner or used toner is inhaled, gargle with plenty of water and move into a fresh air environment. Consult a doctor if necessary.
Adding Toner Note ❒ You can check name of the required toner name and the replacement procedure using the “DAdd Toner” screen. ❒ Press [System Status] to check contact number where you can order supplies. See “Checking Machine Status and Settings”. Reference p.5 “Checking Machine Status and Settings” Inserting Toner The following describes how to replace toner. Important ❒ Do not shake the removed toner cartridge. The remaining toner might scatter.
Adding Paper and Toner Sending Scanned Documents When Toner Has Run Out When the machine has run out of toner, the indicator on the display lights. Note that even if there is no toner left, you can still send scanned documents. A Make sure that the machine is in scanner mode. B Press [Exit], and then perform transmission operation. The error message disappears. Note ❒ If the scanner screen does not appear in step A, press the {Scanner} key. Used Toner Toner cannot be re-used.
6. Clearing Misfeeds This chapter explains what to do when paper or originals misfeed (become jammed inside the machine). Removing Jammed Paper R CAUTION: • The fusing section of this machine might be very hot. Caution should be taken when removing misfed paper. R CAUTION: • Be careful when replacing the roll paper or removing misfed paper by following the operating instructions properly. Otherwise, an injury may result from the paper cutter inside.
Clearing Misfeeds Locating Jammed Paper If a misfeed happens, remove the misfed paper or original by following the procedures shown on the diagrams on the original cover, paper output exit cover, or paper roll tray. A misfeed has occurred in the place corresponding to the letter displayed on the control panel. ATK009S 6 A Press the key of the section from where you want to remove the jammed paper. B After each step is complete, press [Next]. To go back to the previous step, press [Previous].
Removing Jammed Paper Removing Jammed Paper The following procedure explains how to remove jammed paper. Important ❒ The internal parts of the machine may be hot. Wait for the fusing unit to cool down before clearing a paper jam in the unit. ❒ When removing jammed paper from the fusing section, touch only the areas explicitly specified in this manual. ❒ Do not remove the fusing unit. Doing so can result in reduced print quality.
Clearing Misfeeds When A2 is lit 6 ATK011S 70
Removing Jammed Paper When B is lit ATK012S When C is lit 6 ATK013S When P is lit ATK014S 71
Clearing Misfeeds When N1 - N7 is lit ❖ When N1 is lit ATK015S ❖ When N3 is lit 6 ATK016S ❖ When N5 is lit ATK017S 72
Removing Jammed Paper ❖ When N7 is lit ATK018S 6 73
Clearing Misfeeds 6 74
7. Remarks This chapter describes how to maintain and operate the machine. Where to Put Your Machine This section provides precautions for installation, movement and disposal. Machine Environment Choose your machine's location carefully. Environmental conditions greatly affect its performance. Moving The following describes precautions when moving the machine. R CAUTION: • Contact your service representative if you need to lift the machine (such as when relocating it to another floor).
Remarks ❒ Do not take off the holding stand. ❒ Protect the machine from strong shocks. Impact can damage the hard disk and cause stored files to be lost. As a precautionary measure, files should be copied to another computer. Note ❒ For details about how to turn the main power off, see “Turning On the Power”, About This Machine. Reference “Turning On the Power”, About This Machine Optimum environmental conditions The following describes precautions when locating the machine.
Where to Put Your Machine Environments to avoid • Locations exposed to direct sunlight or other sources of strong light (more than 1,500 lux). • Locations directly exposed to cool air from an air conditioner or heated air from a heater. (Sudden temperature changes can cause condensation to form inside the machine.) • Locations close to machines generating ammonia, such as a diazo copy machine. • Places where the machine will be subject to frequent strong vibration. • Dusty areas.
Remarks Power Connection The following explains power supply. R WARNING: • Connect the machine only to the power source described on the inside front cover of this manual. Connect the power cord directly into a wall outlet and do not use an extension cord. • Do not damage, break or make any modifications to the power cord. Do not place heavy objects on it. Do not pull it hard nor bend it more than necessary. These actions could cause an electric shock or fire.
Maintaining Your Machine Maintaining Your Machine If the exposure glass, or platen plate is dirty, copy clarity may be reduced. Clean these parts if they are dirty. Important ❒ Do not use chemical cleaners or organic solvents, such as thinner or benzene. If such substances get inside the machine or melt plastic parts, a failure might occur. ❒ Do not clean parts other than those explicitly specified in this manual. Other parts should only be cleaned by your service representative.
Remarks C Wipe the platen plate with a soft, dry cloth. ATJ040S D Wipe the original feed guides with a soft, dry cloth. 7 ATJ041S E Close the original cover gently. ATJ042S Note ❒ If there is paper dust or fluff inside, remove it.
Maintaining Your Machine Cleaning the Main Unit Clean off toner that may have collected on the imaging area. Important ❒ Do not leave the main unit more than 10 minutes, otherwise copy quality may deteriorate. A Lift the main unit opening levers on either side and open the main unit. ATJ043S B Wipe it with a soft, dry cloth. 7 ATJ044S C Close the main unit cover gently.
INDEX A Access to the machine, 77 Adding Paper, 57 Adding Paper and Toner, 57 Adding Toner, 64 Alert Messages, 31 C Cannot Browse the Network to Send a Scan File, 44 Cannot Make Clear Copies, 20 Cannot Make Copies As Wanted, 23 Cannot Print, 34 Cannot Send Scanned Files, 44 Changing the Paper Size, 61 Changing the Paper Size in the Cut Paper Tray, 63 Changing the Paper Size in the Paper Roll Tray, 61 Checking Machine Status and Settings, 5 Checking the Error Log, 33 Cleaning Inside the Original Cover, 79 C
P Panel Tone, 4 Power Connection, 78 Printer Function, 27 Problems Operating the Machine, 9 Put Your Machine, 75 R Remarks, 75 Removing Jammed Paper, 67, 69 Removing the roll holder, 61 S Scanner Function, 43 Scanning Is Not Done As Expected, 43 Sending Scanned Documents When Toner Has Run Out, 66 Setting the roll holder, 62 Status Messages, 30 Stored Files Cannot Be Accessed, 44 Stored Files Cannot Be Edited, 45 Symbols, 1 T Toner, 64 TWAIN, 44, 53 TWAIN Driver Cannot Be Started, 44 U Used Toner, 66 W
84 EN USA B286-7757
In accordance with IEC 60417, this machine uses the following symbols for the main power switch: a means POWER ON. c means STAND BY. In accordance with IEC 60417, this machine uses the following symbols for the anti-humidity heater switch: a means POWER ON. b means POWER OFF. Trademarks Microsoft®, Windows® and Windows NT® are registered trademarks of Microsoft Corporation in the United States and/or other countries. TrueType is registered trademarks of Apple Computer, Inc.
Operating Instructions Troubleshooting Type for 2404WD/GWD2004/LW324/Aficio MP W2400 Type for 2406WD/GWD2006/LW326/Aficio MP W3600 EN USA B286-7757
