Computer Operating Instructions printer B2867757

Other Printing Problems
41
3
❖ Other printing problems
If the problem cannot be solved, contact your service representative.
Problem Cause Solution
A print instruction
was issued from the
computer, but print-
ing did not start.
User Authentication
may have been set.
• Ask the administrator for the user code.
• Specify the user code you confirmed when
printing from the printer driver. On the
printer driver's [Printer Configuration] tab,
click [User Code], and then enter the user
code.
PDF files do not print
out/cannot perform
PDF direct print.
PDF files are pass-
word-protected.
To print password-protected PDF files, enter
the password in the [PDF Menu] or on Web Im-
age Monitor.
• For details about [PDF Menu], see “PDF
Menu”, General Settings Guide.
• For details about Web Image Monitor, see
the Web Image Monitor Help.
PDF files do not print
out/cannot perform
PDF direct print.
PDF files cannot be
printed if they are
print-disabled in PDF
file security setting.
Change the PDF file security setting.
PDF files do not print
out/cannot perform
PDF direct print.
High compression
PDF files created us-
ing the machine's
scanner function can-
not print directly.
Open the application used to create the PDF,
and then print the file using the application's
driver.
Re-save the file in normal (non-compressed)
PDF format.
Some types of High Compression PDF files are
not supported. Consult your sales representa-
tive about the supported file types.
PDF direct print pro-
duces strange or mal-
formed characters.
Fonts were not
embedded.
Embed fonts in the PDF file you want to print
and then print.
Printing by wireless
LAN is slow.
The number of jobs
exceeds the capacity
of the machine.
Reduce the number of jobs.
Printing by wireless
LAN is slow.
• A communica-
tion error might
have occurred.
• Interference from
other wireless
LAN devices can
reduce communi-
cation speed.
• Check if there are any other active wireless-
devices near the machine.
• Remove the machine from close proximity
with IEEE 802.11b wireless LAN devices.