Computer Operating Instructions printer B2867757

43
4. Troubleshooting When
Using the Scanner Function
This chapter explains likely causes of and possible solutions for scanner function
problems.
When Scanning Is Not Done As Expected
This section explains causes and remedies when scan results are not as expected.
Problem Cause Solution
The scanned image is
dirty.
The exposure glass or platen plate
is dirty.
Clean the exposure glass or plat-
en plate. See p.79 “Maintaining
Your Machine”.
The image is distorted
or out of position.
The original has not been loaded
square.
Insert the original along the origi-
nal guides, so it is straight. See
“Setting Original Orientation”,
Scanner Reference.
The orientation of the
scanned image is not
correct.
The original was placed in the
wrong top/bottom or left/right
orientation.
Place the original in the correct
orientation. See “Setting Original
Orientation”, Scanner Reference.
No image results from
scanning.
The original was placed with the
front and back reversed.
When the original is placed di-
rectly on the original table, the
side to be scanned must face
down. See “Setting Original Ori-
entation”, Scanner Reference.
The scanned image
contains white spaces.
• If you scan originals using
functions other than the net-
work TWAIN scanner func-
tion, certain paper size and
resolution settings may pro-
duce scanned images that are
larger than the specified size
because of margins being add-
ed to the sides.
• If the File Format Converter
(optional ) is installed, the
margins may become wider.
Scanning at a higher resolution
may reduce the margins.
The scanner journal
cannot be printed.
The paper tray is open. Close the paper tray.
The scanner journal
cannot be printed.
Paper is loaded in the bypass tray
but another paper tray is specified.
Remove the paper from the by-
pass tray.
The scanner journal
cannot be printed.
The original exit switching lever
is in the rear output position.
Switch the original exit switching
lever to upper output.
The file size of the com-
pressed image is larger
than that of the non-
compressed image.
For detailed images such as line
drawings, the file size increases
after compression.
If large-size files become a prob-
lem, set Compression to [Off] un-
der Scanner Features.