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Insurance administration, e.g. communications, claims processing and payment
Management and audit of our business operations
To comply with applicable laws or to respond to requests from public or government officials with a court order in the investigation, detection or prevention of fraud
Establishment and defence of legal rights
Legal and regulatory compliance, including compliance with laws outside your country of residence
Monitoring and recording of service and support calls for quality, training and security purposes

AppleCare+ for Apple TV

AppleCare+ for Apple Watch

AppleCare+ for Headphones

AppleCare+ for HomePod

AppleCare+ for iPad

AppleCare+ for iPhone

AppleCare+ for iPod

NOTE ON CONSUMER LAW:

AppleCare+ is an insurance policy covering the risk of damage to your Apple TV, Apple Watch,

HomePod, iPad, iPhone, iPod or Apple- or Beats-branded headphones and the need for technical

assistance. AppleCare+ does not provide coverage for failure due to defects in design and/or materials

and/or workmanship. Such failures will be covered separately by your consumer law rights or the Apple

Limited Warranty or by Apple itself during the same period as the AppleCare+ Coverage Period even if

you did not purchase or lease your Apple product from Apple. In Ireland, consumers are entitled to a

free of charge repair or replacement, by the seller, of goods which do not conform with the contract of

sale. Under Irish law, consumers have up to six years from the date of delivery to exercise their rights

however, various factors may impact your eligibility to receive these remedies. For more details, please

visit apple.com/ie/legal/statutory-warranty.

Terms & Conditions – Ireland

Thank you for buying AppleCare+, an insurance policy underwritten by the Ireland Branch of AIG Europe

S.A. (“AIG”) who agrees to insure Your Apple TV, Apple Watch, HomePod, iPad, iPhone, iPod, or Apple- or

Beats-branded headphones according to the terms and conditions contained in this Policy.

AppleCare+ covers You for repair or replacement of Your device in the event of Accidental Damage or

Battery Depletion, and access to Technical Support from Apple (as set out in clause 4.5).

The Policy is sold by Apple and Apple Authorised Resellers. Apple, on AIG’s behalf, will also handle claims

and any complaints You may have (full details of this are in clause 12).

AppleCare+ does not cover You for loss or theft of Your device, or for failure due to defects in

Your device, although such failures will be covered separately either by Your rights under

consumer law or the Apple Limited Warranty or by Apple itself during the same period as the

AppleCare+ Coverage Period even if You did not purchase or lease Your Apple product from

Apple (as set out in clause 5.1.9).

1. Definitions

Any word or expression which appears capitalised in this Policy is defined in this definitions

section and has the same meaning whenever it is used throughout this Policy:

1.1. “Accidental Damage” means physical damage, breakage or failure of Your Covered Equipment

due to an unforeseen and unintentional event occurring either due to handling (e.g., dropping the

Covered Equipment or through liquid contact) or due to an external event (e.g., extreme

environmental or atmospheric conditions). The damage must affect the functionality of Your

Covered Equipment, which includes cracks to the display screen that affect the visibility of

thedisplay.

1.2. “AIG” means AIG Europe S.A. whose registered office is at 35 D Avenue John F. Kennedy, L-1855,

Luxembourg who is operating in Ireland through its branch AIG Europe S.A. (Ireland Branch)

whose address is 30 North Wall Quay, International Financial Services Centre, Dublin 1, Ireland

and who is regulated by the Central Bank of Ireland for conduct of business rules.

Summary of content (15 pages)

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AppleCare+ for Apple TV AppleCare+ for Apple Watch AppleCare+ for Headphones AppleCare+ for HomePod AppleCare+ for iPad AppleCare+ for iPhone AppleCare+ for iPod NOTE ON CONSUMER LAW: AppleCare+ is an insurance policy covering the risk of damage to your Apple TV, Apple Watch, HomePod, iPad, iPhone, iPod or Apple- or Beats-branded headphones and the need for technical assistance. AppleCare+ does not provide coverage for failure due to defects in design and/or materials and/or workmanship.
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1.3. “Apple” means Apple Distribution International Limited (or its appointed agents) who distribute, sell and administer this Policy and who handle claims and complaints on AIG’s behalf. 1.4. “Apple Authorised Service Provider” means a third-party service provider appointed as Apple’s agent to handle claims on AIG’s behalf. A list of these providers can be found through locate.apple.com/ie/en. 1.5.
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Please note that these rates are subject to change. 1.17. “Instalment” means any sum payable by You under a Payment Plan Agreement. 1.18. “Insured Event” means (a) Accidental Damage to Your Covered Equipment and/or (b) Battery Depletion and/or (c) the need to use Technical Support, which occurs during the Coverage Period. 1.19. “iPad Input Device” means an Apple Pencil and/or an Apple-branded iPad keyboard. 1.20.
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payable by You for each Accidental Damage claim You make in Ireland under this Policy. Please note that if You make a claim in another country under this Policy, the Policy Excess will need to be paid in that country’s currency and at that country’s applicable rate – for further details, please visit AppleCare+ Details.
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iPhone 12 Pro, 12 Pro Max, 11 Pro, 11 Pro Max, Xs, Xs Max, X: € 229 iPod: € 59 Apple-branded headphones (all models excluding AirPods Max): € 39 AirPods Max: € 59 Beats-branded headphones: € 39 These prices include Insurance Tax at the applicable rate. 2.4. The Premium must be paid by cash or debit or credit card on the purchase of the Policy.
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The Covered Equipment can only be repaired or replaced and no cash benefit will be payable by AIG if You make a claim. 4.2. If a replacement is provided to You under clause 4.1.2, Apple, or the Apple Authorised Service Provider, may install the latest software and operating system that is applicable to the Covered Equipment (if any) as part of cover provided by this Policy.
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5.1.3. Covered Equipment with a serial number that has been altered, defaced or removed, or Covered Equipment that has been opened, serviced, modified or altered by anyone other than Apple or an authorised representative of Apple, or Covered Equipment that contains component parts that are not authorised by Apple; 5.1.4. the loss or theft of Your Covered Equipment; 5.1.5. Covered Equipment (including all major components) that is not returned to Apple; 5.1.6.
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6.2.1. Original Parts. As a condition of receiving covered service all Covered Equipment must be returned to Apple in its entirety including all original parts or Apple-authorised replacement components. 6.2.2. Policy limits. Cover under Your Policy is subject to those exclusions set out in clause 5. 6.2.3. Premium payment and cover.
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7.3. If requested, You must produce proof of purchase for Your Covered Equipment and Your POC certificate in order to validate that Your Apple product is Covered Equipment. 7.4. Valid claims for Hardware Coverage can be made using one of the following options: 7.4.1. Carry-in service. You can return Your Covered Equipment to an Apple retail store or an Apple Authorised Service Provider. A repair will be undertaken or a replacement provided in accordance with clause 4.1.
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You can also obtain information by accessing the following free support resources below: International Support Information support.apple.com/en-ie/HT201232 Apple Authorised Service Providers and Apple Retail Stores locate.apple.com/ie/en/ Apple Support and Service apple.com/en-ie/contact 8. Your responsibilities when making a claim 8.1. When making a claim under this Policy, You must comply with the following: 8.1.1.
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10. Cancellation 10.1. You may cancel this Policy at any time for any reason. If You pay Your Premium in full up front You may cancel by calling Apple (local number available at support.apple.com/en-ie/HT201232) or by writing to: Apple Customer Support, Hollyhill Industrial Estate, Hollyhill, Cork, Republic of Ireland. 10.2. If You pay Your Premium in Instalments, You may cancel by contacting the Payment Plan Provider and request that the Payment Plan Provider cancel Your Policy on Your behalf. 10.3.
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11. Transfer of Policy 1. You may transfer this Policy when You transfer the Covered Equipment, to someone else who is resident in Ireland aged eighteen (18) years or over, and the new party will be covered for the remainder of the Coverage Period. A Business Customer may only transfer this Policy to another Business Customer. 2. You must notify Apple, on behalf of AIG, of the transfer as soon as possible by calling Apple (local number available at support.apple.
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The Republic of Ireland Financial Services and Pensions Ombudsman 3rd Floor Lincoln House Lincoln Place Dublin D02 VH29 By Telephone: 1890 88 20 90 or +353 16620899 By Email: info@fspo.ie The Republic of Ireland Financial Services and Pensions Ombudsman may not be able to consider a complaint if the complainant is a limited company with an annual turnover of more than €3 million. Following this complaint procedure does not affect Your right to take legal action. 12.4.
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AIG Europe S.A. Ireland branch has its registered branch office at 30 North Wall Quay, International Financial Services Centre, Dublin 1, D01 R8H7 and branch registration number 908876 and is regulated for conduct of business in Ireland by the Central Bank of Ireland. Contact details of the Central Bank of Ireland are P.O. Box 559, North Wall Quay, Dublin 1, D01 F7X3. Telephone: 1890 77 77 77. Fax: 01 6716561. E-mail: enquiries@centralbank.ie. Web: www.centralbank.ie.
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How AIG uses Personal Information AIG Europe S.A. (Ireland Branch) is committed to protecting the privacy of customers, claimants and other business contacts. “Personal Information” identifies and relates to you or other individuals (e.g. your dependants). By providing Personal Information you give permission for its use as described below. If you provide Personal Information about another individual, you confirm that you are authorised to provide it for use as described below.