User's Manual

Support and Other Information
A Appendix
APPLE CONFIDENTIAL — PRELIMINARY DRAFT
Apple iPhone Support Site
Comprehensive support information is available online at www.apple.com/support/
iphone. You can also use Express Lane for personalized support (not available in all
countries or regions). Go to expresslane.apple.com.
Restarting and Resetting iPhone
If something isn’t working right, try restarting iPhone, force quitting an app, or
resetting iPhone.
Restart iPhone: 




Force quit an app: 
until a red slider appears, then press and hold the Home button until the app quits. On
iPhone 3GS or later, you can also remove an app from the recents list to force it to quit.
See “Opening and Switching Apps” on page 29.
Reset iPhone: 
the same time for at least ten seconds, until the Apple logo appears.
Backing Up iPhone
iTunes creates backups of settings, downloaded apps and data, and other information
on iPhone. You can use a backup to restore these items to your iPhone after a software
restore or to transfer the information to another iPhone. See “Updating and Restoring
iPhone Software” on page 255.
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