Express Fax/Modem User’s Guide
K Apple Computer, Inc. Copyright © 1994 by Apple Computer, Inc. The Apple logo is a trademark of Apple Computer, Inc., registered in the U.S. and other countries. Use of the “keyboard” Apple logo (Option-Shift-K) for commercial purposes without the prior written consent of Apple may constitute trademark infringement and unfair competition in violation of federal and state laws. Every effort has been made to ensure that the information in this manual is accurate.
Contents Preface How to use This Book ix Communications regulation information FCC and DOC information x xi Chapter 1 Introducing the Express Modem 1 Your modem package Other materials 2 3 Other software you can purchase AppleTalk Remote Access On-line services 3 3 4 General communications applications Modem design 4 4 Express Modem software 5 Express Modem features Express Fax software 5 6 Express Fax features Express Fax structure 6 7 Connecting your Macintosh 8 Installing the Expre
Chapter 2 Using Your Modem 11 What modems do 12 Setting up a connection 12 Determining the speed 13 Error control 13 Data compression 13 Reaching another modem 14 Chapter 3 Express Fax Quick Start 21 Using Fax Quick Send 22 If Fax Terminal will not open 28 Receiving your first fax 29 Getting ready to receive faxes Checking for received faxes 29 30 Chapter 4 Getting the Most Out of Your Express Fax 33 Setting up the fax environment 34 Entering fax station information Setting Preferences Usi
Accessing Fax Terminal Forwarding a fax 57 Resetting the send time Canceling a fax Deleting faxes 58 60 61 Using the Fax Log Receiving a fax 55 62 64 Setting Fax Terminal preferences for receiving Checking for received faxes Opening a fax document Receiving manually 64 65 67 68 Chapter 5 Fax Viewer 69 Opening a fax 70 Viewing a fax 71 Positioning a document Scrolling pages 71 71 Changing the page orientation Improving fax display Editing a fax 72 74 Cutting a page Copying a page Past
Chapter 6 Fax Cover 81 Customizing cover pages Customizing fields 82 82 Positioning and resizing fields Using the grid 86 Aligning fields 86 Adding graphics 85 89 Installing cover pages 93 Removing a cover page 94 Appendix A Technical Information 97 Express Modem control panel Setting the modem 98 98 Monitoring the modem 98 Turning the modem on and off Express Settings 100 Blind dialing 101 Auto-Answer 101 Wake Macintosh on ring Speaker pop-up menu 102 102 Selecting the serial por
Appendix B Modem Command Set 111 Modem states 112 Moving between command and on-line states Using AT commands 113 Entering AT commands from MacTerminal Commands documented in this appendix Integrated (non-serial port) modems Command set rules AT command set 113 115 115 115 117 Special commands 117 Standard AT commands S registers 112 118 123 Verbalize result codes 128 MNP-specific AT commands ASCII character set 134 136 Appendix C Tips and Troubleshooting 137 Checking the installation 1
1 Preface How to Use This Book This manual provides complete information for operating the Express Modem. It is assumed that you are familiar with basic Macintosh desktop operations. If not, refer to the manuals that come with your Macintosh. m Chapter 1 explains how fax/modems work and describes the installation of the Express Modem software. m Chapter 2 covers the use of the Express Modem for data communications.
Communications regulation information The following information is provided in compliance with US FCC (Federal Communications Commission), Canadian DOC (Department of Communications). Important This equipment has been tested and found to comply with the limits for a Class B digital device in accordance with the specifications in Part 15 of FCC rules. See instructions if interference to radio or television reception is suspected.
DOC Class B Compliance This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the radio interference regulations of the Canadian Department of Communications.
Information you need in Canada The Canadian Department of Communications (DOC) label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective, operational, and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
Telephone line problems If your telephone doesn’t work, there may be a problem with your telephone line. Disconnect the modem to see if the problem goes away. If it doesn’t, report the problem either to your local telephone company or to your company’s telecommunications people. Consult the service and support information that came with your computer for instructions on how to contact an Apple-authorized service provider or Apple for assistance.
1 Introducing the Express Modem In this chapter This chapter informs you about m Your modem package m Other materials m Modem design m Express Modem capabilities and features m Express Fax capabilities and features m Connecting your Macintosh m Installing the Express Modem software Before you begin Before connecting your Macintosh to your telephone line, be sure you have everything you need.
Your modem package The Express Modem package contains: m the Express Fax/Modem User’s Guide m a length of telephone cord m a disk containing the modem and fax software m depending on your CPU model, a country Data Access Arrangement (not pictured here) If you’re missing something, see the service and support materials that came with your computer for a number to call. The contents of your package are shown below.
Other materials To use your Express Modem, you may also need: m A modular connector on your telephone line If your telephone cord cannot be removed from the wall or has a non-standard jack, you’ll need a modular adapter or a new telephone system that provides a modular jack. Ask your local telephone retailer for assistance in selecting the most appropriate solution for a modular jack.
On-line services On-line services offer connection to data bases, bulletin boards, and a variety of other services. Access software is provided at subscription time. General communications applications General communications applications allow simple terminal emulation, file transfer, and remote connection. This type of software gives you the broadest range of options, and allows you to take full control of your modem if you decide to use the direct modem AT commands described in Appendix B.
Express Modem software The Express Modem software consists of: m Express Modem, a control panel, available from the Apple Menu, for turning the modem application on and off, controlling the modem, and monitoring modem status m Express Modem Tool, a tool compatible with the Macintosh Communications Toolbox for setting up and using your modem Express Modem features Here is a summary of Express Modem features: m Hayes compatible m High-speed data transfer at up to 14400 bits per second (bps) m Error control
Express Fax software The Express Fax software consists of five programs to handle fax functions: m Fax Terminal, a program for monitoring faxes during send and receive, available from the Apple menu m Fax Viewer, a program for viewing faxes you have sent or received m Fax Sender, a printer driver for sending faxes and managing addresses m Fax Extension, a system extension for managing send and receive between the fax software and the modem m Fax Cover, a program for making fax cover pages Express Fax fea
Express Fax structure The Express Fax programs handle assembly, transmission, and reception of faxes. The following diagram shows how the programs interrelate. Prepare a document in your application.
Connecting your Macintosh To link your Macintosh to your telephone line, connect one end of the telephone cord to your Macintosh and the other to your telephone line. 1 Make sure that your computer is turned off. 2 Locate the internal modem on the back of your computer (RJ-11 receptacle). 3 Plug one end of the cord into your computer’s internal modem jack receptacle.
Installing the Express Modem software The Installer places items in your System Folder and Extensions folder. Some of these items are control panels and programs that you will use to send and receive data and fax. Note: If you are reinstalling or upgrading the modem and fax software, the installer will not overwrite any existing fax phone book or cover pages. . See also: Chapter 2, “Using Your Modem,” and refer to the user’s guide that came with your communications software.
The Easy Install dialog box appears. Easy Install automatically detects the Macintosh model you are using and installs the software correctly. 4 Make sure that the hard disk indicated in the box is where you want to install the software. If the wrong disk name appears, click the Switch Disk button until the correct disk name appears. 5 Click Install. A message informs you when the installation has been successfully completed. 6 Click Restart to restart your computer and activate the software. .
2 Using Your Modem In this chapter This chapter informs you about m What modems do m Reaching another modem Before you begin If you have followed the installation steps in Chapter 1, you are ready to connect to another modem.
What modems do Before two computers can exchange data via a modem connection, they must be able to recognize each other and agree on how data will be transmitted. Without modems, computers cannot exchange data over long distances because the signal will degrade after a few meters. Therefore, to pass across the PSTN (Public Switched Telephone Network), digital information from your computer is converted to a sound modulated signal. The signal is reconverted to digital by the receiving modem.
Determining the speed Initially, your modem tries to connect at 14400 bps, its fastest speed. If the remote modem can’t connect at 14400 bps, your modem falls back to the next highest speed. Fallback continues until the two modems agree on their capabilities. Error control Error control is used by modems to check data for errors. Your modem and the remote modem must agree on an error control method. Your modem will try to use a method called V.42 and MNP class 2–4.
Reaching another modem The following example uses MacTerminal, CTB compatible communications program. To use your communications software, you must select the modem connection tool that corresponds to your modem, in this case the Express Modem Tool. Most communications programs are similar, so you can probably use this example with your own software. 1 Double-click the Sound control panel icon in the Control Panels window. The Sound control panel appears. .
3 Open the Express Modem control panel and verify that Express Modem is turned on. Note: Refer to Appendix A for Express Modem control panel settings information. 4 Turn to the user’s guide that came with your communications software. Your software’s user’s guide should explain how to choose the type of connection you want and how to connect to another modem. Most communications software programs have menus named Settings and Sessions, where you will find the options you need.
6 Choose Connection from the Settings menu and select Express Modem Tool in the Connection Settings pop-up menu. Express Modem Tool should appear in this pop-up menu. This selection matches the Connections Method, the Express Modem Tool, to your Express Modem. You can now modify the Express Modem settings choices. To make optimal connection, select Best Available. To connect without error correction or data compression, select None.
7 Click Dial Phone Number under Modem Settings, enter the phone number of a remote modem in the box below it, then click OK. 8 If you decide not to use Express Modem Tool, select another tool from the Connection Settings pop-up menu. For example, you can select Apple Modem Tool, Serial Tool, or another tool. 9 Double-click the Internal Modem icon in the Current Port field.
10 Choose Open Connection from the Session menu. Selecting Open Connection is the same as lifting up the receiver of your telephone. Depending on the software application you’re using, you should be able to hear the modem dialing the telephone number for you if you have entered a phone number. If you can hear a dial tone and the modem dialing the telephone number or a busy signal, you’re properly connected to the telephone line.
11 Select Express Status in the Express Modem control panel. The Express Status field appears in the Express Modem control panel. This field monitors the connection process, providing you with information on connection speed, error and compression protocols, and status messages. . See also: “Express Status” in Appendix A for additional information on this subject. 12 When you want to terminate the connection, choose Close Connection from the Session menu.
3 Express Fax Quick Start In this chapter m Using Fax Quick Send m Receiving and printing a fax Before you begin If you have skipped directly to this chapter, please make sure that you have connected your modem to the telephone line, verified your connections, and installed the Express Fax software. See Chapter 1 for software installation.
Using Fax Quick Send You can start by sending an easy first fax with Fax Quick Send. Use this first fax exercise as a tutorial, then explore more advanced features in Chapter 4, “Getting the Most Out of Your Express Fax.” 1 Open the Express Fax Folder, then open “My first fax” by double-clicking it. You can make a fax of a document from any program or any window on the desktop. The TeachText document “My first fax” has been provided for your convenience.
The Fax Sender dialog box appears in place of the Print dialog. Sending a fax is like printing to a remote printer. IMPORTANT Step 2 is a shortcut. You can also select Fax Sender in the Chooser (see Chapter 4, “Selecting Fax Sender”). This shortcut works with all programs, but some applications’ menus may not change Print to Fax. If the menu doesn’t change, choose Print from the File menu. 3 In the Fax Quick Send field, type the fax number of your recipient.
4 Click the Options button. The Options dialog box appears. Make sure you select Tone or Pulse according to the type of phone you have. 5 To save the information you entered, click OK. You return to the Fax Sender dialog box.
6 To fill in sender information, click the Cover Info button. Type information about yourself in the Cover Info dialog box. To move from field to field, use the Tab key. The information you type here will appear on your fax cover page. The Station ID can be any combination of letters and numbers you wish to identify your fax with. Type any special messages in the Notes field.
7 To save the information you entered, click OK. The Fax Sender dialog box reappears. 8 To see your first fax before sending, click the Preview button. Preview displays the fax with the cover page. The cover page selected is the Standard cover page. The sender information you entered in the Cover Info dialog box is displayed during preview. Click the right arrow in the scroll bar at the bottom of the Preview dialog box to view the other pages of your fax. 9 Click Send to transmit your fax.
10 To monitor the sending of your fax, choose Fax Terminal from the Application menu at the right end of the menu bar. Application menu icon Fax Terminal appears in the Application menu shortly after you click Send. Fax Terminal appears. The status window displays a series of messages during transmission. Should transmission fail on the first attempt, Fax Sender automatically retransmits your fax twice.
11 Choose Fax Log in the Fax Terminal Windows menu. Once the fax is sent, you can check transmission results in the Fax Log. You have sent your first fax, and, equally important, you have verified that transmission was successful. If Fax Terminal will not open Fax Terminal will open in the background only if sufficient memory is available. m If you are expecting a fax, be sure to quit any unnecessary applications to free up memory.
Receiving your first fax Your Express Fax receives faxes just like an office fax machine. You can be working on your computer or away from home or office when a fax arrives. By default, the fax software is not set to receive faxes when it is installed. The Auto-Answer checkbox in the Fax Terminal Preferences dialog box must be selected. To receive a fax in your absence, you must leave your Macintosh turned on, but none of the fax programs need be open.
Checking for received faxes 1 Look for the Fax Terminal icon blinking over the Application menu on the menu bar. The Application menu is at the right side of the menu bar. The blinking icon tells you that a fax is waiting in the Fax Terminal Received Fax folder. 2 Choose Fax Terminal from the Application menu or the Apple Menu. Fax Terminal appears. 3 To select the received fax you wish to view, click its name in the Fax Terminal queue, then click Open. You can also manage fax reception yourself. .
Opening a document in the Fax Terminal queue automatically opens Fax Viewer, and your fax appears in a Fax Viewer window. 4 To set up your fax for printing, choose Page Setup, then choose Print from the File menu. You can use Fax Viewer to prepare your fax for printing, forwarding, or saving. . See also: Chapter 5, “Fax Viewer,” for a complete reference of the Fax Viewer features. Most of the time, you will want to print only incoming faxes.
4 Getting the Most Out of Your Express Fax In this chapter m Setting up your fax environment m Using Fax Sender m Monitoring incoming and outgoing faxes m Receiving and opening a fax Before you begin Review the material in Chapter 3 to make sure you understand the basic steps of fax operation.
Setting up the fax environment You can begin by setting up Fax Terminal to take advantage of all features. Entering fax station information This information provides your return address, allowing the recipient to identify you from the received cover page.You can enter cover information both in the Fax Sender Fax Cover Info and Fax Terminal Info dialog boxes. 1 Open Fax Terminal. 2 Choose Fax Terminal Info from the Fax menu. A Fax Terminal Info dialog box appears.
Setting Preferences The Preferences dialog box allows you to control Fax settings. 1 Choose Preferences from the Fax Terminal Fax menu. The Preferences dialog box appears. Check this box to activate Fax Terminal while a fax is being sent or received. Sets auto-answer and number of rings. You can always answer manually. See “Receiving Manually” later in this chapter. Select this box to save fax files. Check Fax Terminal fax folders from time to time for available disk space.
WARNING Certain fax image files may use large amounts of disk space. If you frequently receive large files, be sure that you have enough space on your hard disk. Table 4-1 Fax Terminal Preferences dialog options Preference fields Result Show Fax Terminal window Allows Fax Terminal window to be displayed automatically during send and receive. If not selected, you can still activate it during send or receive. Save fax image files Faxes are transmitted and received as image files.
Using Fax Sender Fax Sender handles all aspects of fax transmission including forwarding. Selecting Fax Sender Selecting Fax Sender is like selecting a local or network printer, such as an ImageWriter or a LaserWriter. 1 Choose the Chooser from the Apple menu (K). The Chooser window appears. 2 Scroll down the icons in the upper-left box, if necessary, until you see the Fax Sender icon. 3 Click the Fax Sender icon. The modem icon appears in the box on the right side of the window.
IMPORTANT As an alternative to the above method of selecting Fax Sender, hold down the Control and Shift keys while choosing Fax from the File menu. This shortcut does not deselect your regular printer; you return automatically to your previous printer settings for printing after the fax is sent. This shortcut works with all programs, but some applications’ menus may not change Print to Fax. If the menu doesn’t change, choose Print from the File menu.
Table 4-2 Fax Sender Page Setup options Option Result Orientation Portrait Transmits the fax vertically. Landscape Transmits the fax horizontally. Reduce or Enlarge Reduces or enlarges the fax by the percentage you indicate. Image Quality Fine Converts fax to highest image quality for sending. Increases the send time. Standard Converts fax to normal image quality for sending. Decreases the send time.
2 To fill in cover page information, click the Cover Info button in the Fax Sender dialog box. The Cover Page Information dialog box appears. 3 Type information you want to appear on the cover page of the fax you are sending. The sender name you see when you first open the dialog box is the Owner Name you entered for AppleShare in the Sharing Setup control panel. If you have already entered your return address information in Fax Terminal, you can change the information, the document name, or add a note.
Using a telephone credit card The Telephone Credit Card option allows you to use a credit card or calling card to send a fax. Note: Until the dial card number is changed or deselected, all sent or forwarded faxes use this number. Be careful to remove the number for calls not dialed by credit card. 1 Type the credit card access code in the Fax Sender Dial Prefix box. 2 Click Options in the Fax Sender dialog box. The Options dialog box appears.
3 To charge a fax to your credit card account, click the Telephone Credit Card checkbox, then enter your credit card number. Many phone systems send a tone to indicate when the calling card number and PIN should be entered. To detect the tone, enter a colon (:) in front of the credit card number. If you find that the tone is not being properly detected, enter one or more commas to pause before sending the calling card number. 4 To continue setting up your fax, click OK.
Using dial modifiers Placing a comma in any position in the telephone number, Dial Prefix box, or Dial Card Number field requests a two-second pause. This may be useful when dialing long distance or overseas. To increase the pause time, add more commas. You may need to put additional dial modifiers after the dial prefix or before the credit card number if your long distance service acknowledges an access code or telephone number with a tone before placing the call. See the Dial command in Appendix B.
1 Select a cover page from the Fax Sender Cover Page pop-up menu. XYZ Cover is a customized cover page. Automatic dialing Auto Dial allows you to use the Fax Phone Book and delayed send features in Fax Sender. For example, you can use Fax Phone Book to send a fax to multiple recipients.
Using Fax Phone Book Fax Phone Book holds a list of recipients along with their addresses and telephone numbers. You can enter, update, and remove entries from the list and then use the list to address your faxes by selecting recipients by name. Adding addresses You create a list of recipients one by one. You can add their addresses at send time or whenever you wish. 1 Click New in the Fax Sender dialog box. These are existing Fax Phone Book entries.
A New Entry dialog box appears. 2 Enter the address information and click Add. You must fill in the Last Name and Fax # fields. The other fields are optional. Parentheses and dashes can be included in the Fax # and Voice # fields. New names are added automatically to the Fax Phone Book when you click Add.
2 Change the information by selecting the text and retyping, and then click one of the buttons when you are finished. m Change saves your edits. m Cancel restores the old address. m Delete removes the address from the Fax Phone Book. Removing addresses To remove an address from Fax Phone Book, select the address, then: m Press the Delete key on your keyboard (you are asked to confirm the deletion), or m Press x-X. (You must use the keyboard shortcut for the Cut command.
Addressing a fax You can address a fax to one or more recipients. Fax Sender sends the fax to each recipient, one at a time, in the order placed in the Send To field. To address a fax: m Double-click the address in Fax Phone Book, or m Drag names from Fax Phone Book to the Send To field. To obtain an outside line when dialing from office buildings, you may need to place a number, such as a 9, before the telephone number. Put this number in the Dial Prefix box.
Setting send time You can change the send time in the Fax Sender Options dialog for the current fax and in Fax Terminal for any faxes in the queue. Sending immediately If the Send Immediately button is selected, your fax is sent immediately. Send Immediately is the default. Delaying send time (“Send at”) Fax Sender allows you to choose the time you want to send a fax. 1 Click the “Send at” button in the Fax Sender Options dialog box.
Previewing a fax Preview is similar to the “print preview” feature of some programs. m If you wish to see your fax before sending, click Preview in the Fax Sender dialog box. Scrolling pages Use the scroll bar at the bottom of the window to view each page. Clicking the arrow at the right end of the scroll bar allows you to move through the fax one page at a time beginning with the cover page. Changing views Clicking the View button toggles between a reduced and an actual size view of a page.
Manual dialing Most fax machines can be dialed automatically. Occasionally, you may have to use your telephone to manually dial a recipient’s fax device. You might have to do this if the line is shared by several devices, is an extension, or needs to be set to receive. IMPORTANT To use Manual Dial, your telephone must be connected to the same telephone jack as your modem. You can purchase a Y adapter to make this connection. 1 Choose Fax from the File menu. 2 Click the Manual Dial button.
5 When you see the blinking icon at the right end of the menu bar, select Fax Terminal from the Application menu. The Manual Dial dialog box appears. 6 Follow the instructions in the Manual Dial dialog box. m Dial your recipient’s fax device from your telephone. m Click Send when you hear your recipient’s fax tone. m Hang up the telephone.
Table 4-3 Fax Sender options Option Result Dial Auto Manual Dials recipient’s fax number automatically. Allows you to dial recipient’s fax number manually. Dial Prefix Adds PBX or other access code prefixes at send time. Use commas for two-second pauses. Cover page Standard None Custom choices Sends fax with text-only cover page. Sends fax without cover page. Sends fax with cover page designed in Fax Cover. Fax Phone Book To add an address, click New. To edit an address, click Edit.
Monitoring a fax Fax Terminal allows you to forward faxes, check the status of faxes currently being sent and received, review the list of sent and received faxes, cancel a currently transmitting fax, delete faxes from any of the queue folders, and reset the send time for faxes. You can also open and view the faxes in your lists. Fax Terminal contains a log for keeping track of fax results. Shows recipient or sender name for fax in progress. Icons show status of fax in progress.
Accessing Fax Terminal Fax Terminal is a program that you will use frequently. For example, you may wish to check Fax Log quickly. As initially installed, Fax Terminal is accessible from the Apple menu (K). While preparing your fax, Fax Terminal opens automatically and its name appears in the Application menu at the right end of the menu bar. Whether you view Fax Terminal automatically at send or receive time depends on the selection you made in the Fax Terminal Preferences dialog box.
Table 4-4 Fax Terminal document types The Fax Terminal queue contains three types of folders: Received Fax Documents, Sent Fax Documents, and Waiting To Be Sent Documents. Icon Document type Received Fax Documents Read These documents have been received and read. They can be forwarded. Unread These documents have been received, but not opened. They can be opened and forwarded. See “Opening a fax document” later in this chapter. Sent Fax Documents Successful These documents have been successfully sent.
Forwarding a fax You may forward any fax you’ve sent or received. 1 Select a fax document in either the Received Fax or Sent Fax Documents folders. 2 Choose Forward Fax from the File menu. The Fax Sender dialog box appears. The Send button changes to Forward. 3 Enter a fax number in the Quick Send field or select an address from the Fax Phone Book. . See also: “Addressing a fax” in this chapter.
4 To forward your fax, click Forward. You can limit the number of pages to forward by entering a range of page numbers. m Received faxes are forwarded as received with the original cover page if one was attached, and with your cover page if you select one. m Sent faxes are forwarded without the original cover page, but you can select and include one when you forward. m To forward a fax without attaching your cover page, select None from the Cover Page pop-up menu.
3 To reset the send time, select the element of the date or time you want to change. 4 Click the arrow buttons in the Set Send Time box, then click OK. In this example, the time of the second fax is set ahead so that it can be sent before the first fax.
Canceling a fax Canceling a fax stops sending or receiving of the fax in progress. 1 Bring the Fax Terminal window to the front. 2 Choose Cancel Sending or Cancel Receiving from the Fax menu. This menu item changes to Cancel Receiving, as the case may be. The current fax stops sending or receiving after a few seconds and Fax Terminal becomes available again. Cancel Sending does not affect faxes in the queue.
Deleting faxes You can delete faxes from the lists inside the folders in the Fax Terminal queue. You can select several faxes discontinuously by opening the folders, holding down the Shift key, and clicking faxes. 1 Open one or more folders. 2 Select one or more faxes to delete. 3 Click the Delete button or press the Backspace or Delete keys.
Using the Fax Log The Fax Log keeps information about fax transmissions. This information may be useful to prove that a fax was actually sent or received at a given time. The log is especially useful when you need to check the results of delayed faxes. Each fax, whether sent or received successfully or not, is automatically recorded as an entry in the log. When transmission is finished, you can check transmission results in the log. m To see the log, choose Fax Log from the Windows menu.
Clearing the log Once you’ve saved the log as an archive file, you can clear the old entries from the log. m To clear the log, choose Clear Log from the Fax menu. This clears the entries in the log. Because you have saved the contents of the log under another name and then cleared the log itself, no information is lost. IMPORTANT It’s up to you to save the log under another name when you are approaching the limit.
Receiving a fax Faxes can be received automatically or manually. The Fax Terminal application doesn’t have to be open to receive a fax. Make sure your computer is correctly set to receive. . See also: “Auto-Answer” in “Express Settings” in Appendix A. Setting Fax Terminal preferences for receiving If you want to receive faxes automatically, you must set Fax Terminal preferences or use the shortcut. 1 Choose Preferences from the Fax menu.
Checking for received faxes Faxes are placed in the Received Fax Documents folder. According to the choice made in the Fax Terminal Preferences dialog box, Fax Terminal provides the following notification for received faxes. Fax Terminal Preferences choice Fax Terminal notification None No notification. To see if you have received a fax, open Fax Terminal and look for received fax documents in the queue or a blinking arrow in the Status box. You can also check Fax Log.
The Fax Terminal window appears. 2 Look for the blinking arrow above the icon in the Status box. A blinking arrow tells you when a fax has been received. Receiving a fax while you're working If you set Show Fax Terminal Window in Fax Terminal Preferences and you are working at your Macintosh, the Fax Terminal status field indicates the progression of a fax received.
Opening a fax document When you open a fax document in Fax Terminal, the Fax Viewer program automatically starts. 1 Click a fax document in the Sent Fax Documents or Received Fax Documents folders. 2 To view your fax document in Fax Viewer, click Open. The Fax Viewer program opens and your document appears in a Fax Viewer window. . See also: “Viewing a fax” in Chapter 5.
Receiving manually Manual receive provides the option of sharing the same telephone line for fax and voice calls. If you receive faxes occasionally, you can keep your line open for voice calls and still receive faxes on the same line when you hear the fax tone. Manual receive is always enabled. Even if Auto-Answer is disabled, you can always receive faxes manually. 1 Answer the telephone.
5 Fax Viewer In this chapter This chapter explains the Fax Viewer program features in the most likely sequence of events for handling a received fax m Opening a fax m Viewing a fax m Improving fax display m Editing the pages of a fax or resequencing it m Selecting part of a fax to paste into a document created by a graphics program m Printing a fax m Converting a fax to PICT format m Forwarding a fax Before you begin You should be familiar with the information in Chapters 3 and 4 on receiving faxes.
Opening a fax You can use several methods to open a sent or received fax for viewing in Fax Viewer. m Open a Fax Viewer document by one of the following methods: M Double-click a document in the Sent or Received Fax Documents folders in the Fax Terminal queue. M Select a document from the Sent or Received Fax Documents folders in the Fax Terminal queue, and then click Open. M Open a Sent or Received Fax document in Fax Viewer using the Open command in the File menu.
Viewing a fax You can view a fax document at different resolutions by choosing options in the Page menu: m Actual Size displays your fax at the real page size (default). m Fit in Window displays a full page of your fax on your screen. m Fax Resolution View means that each dot of the 200 dots per inch (dpi) fax is displayed as a pixel on the Macintosh screen. The resulting view is approximately 277% of actual size.
In addition to the paging scroll bar, the Page menu offers commands for changing pages: m Previous Page allows you to move backward one page. m Next Page allows you to move forward one page. m Go To Page displays a dialog box for moving to a specific page. Changing the page orientation You may want to change the orientation of a page if a fax you received is turned the wrong way, for example upside down. m Choose the orientation you wish from the Page menu.
Depending on the content of the received fax, you can experiment with the monitor settings and the Use Smoothing command to get the best resolution for display. Smoothing is enabled by default. 2 Choose Use Smoothing from the Page menu. How smoothing works The resolution of a fax is 200 dots per inch (dpi). Your Macintosh converts the 200 dpi fax resolution to the 72 dpi of the Macintosh screen. The conversion process concentrates gray areas together, making the document appear darker.
Editing a fax You may need to resequence, eliminate, or combine pages from several faxes. Cutting a page Entire pages can be cut to the Clipboard for later use. 1 Make sure you’re viewing the page you wish to cut. 2 Choose Cut Page from the Edit menu. Cut Page cuts the entire page. Notice that the page count decreases by one page. Copying a page Pages can be copied from a document to keep the original fax intact. 1 Make sure you’re viewing the page you wish to copy.
Clearing a page Clear Page deletes one page at a time. 1 Make sure you’re viewing the page you wish to delete. 2 Choose Clear Page from the Edit menu. You can use Undo to restore the deleted page. The current page is deleted from the fax and the following page takes its place in the order. Notice that the page count decreases by one page. Selecting a portion of a page You may want to select a portion of a page for pasting into a document created by another program, such as MacPaint.
3 Drag the selection rectangle tool across the image from the upper left to the lower right, releasing the trackball or mouse button when the image is enclosed. A moving dashed line encloses the selected image. Moving dashed line 4 Selection rectangle tool Choose Copy Selection from the Edit menu. Fax Viewer places the selected image at current resolution in PICT format in the Clipboard.
Resequencing a fax By using a combination of Cut, Copy, Paste, and Clear Page, you can resequence a fax. In fact, you can open several faxes and copy pages into a new Fax Viewer document. Printing a fax You print a fax the same way you print any document. See “Print a Document” and “Printing Your Work” in your Macintosh user’s guide. Make sure the printer is selected in the Chooser. Converting a fax document to a PICT file Fax Viewer allows you to save in Fax Viewer or in PICT file format.
Conversion file formats Use Fax Viewer Can be opened only by Fax Viewer PICT 72 dpi Standard PICT format PICT 200 dpi High definition PICT format Fax Viewer is a program for viewing and manipulating the fax documents you receive. Because a fax is a graphic image, it is similar to documents created in a Paint program. This means that you cannot edit the text as you can in a word processor. IMPORTANT Fax files can be quite large in size.
Forwarding a fax Fax Viewer forwards your faxes in the same way Fax Terminal does. 1 Open a Fax Viewer document using any of the several methods, then choose Forward Fax from the File menu. . See also: “Opening a fax” earlier in this chapter. Choosing Forward Fax forwards an already imaged fax in the Sent or Received Fax Documents folders. Choosing Fax Setup and then Fax reimages an existing fax document before sending. The Fax Sender dialog box appears.
6 Fax Cover Fax Cover allows you to create, manage, and store fax cover pages. In this chapter m Customize the fields on a cover page m Align fields m Add graphics to a cover page m Install and remove cover pages Before you begin You don’t have to attach a cover page to a fax before sending. If you wish to use customized cover pages with your faxes, you must read this chapter.
Customizing cover pages Cover pages contain fields for address information. Each field has field title and text. Field titles are labels, such as “To” and “From.” Field text is information you enter, such as your recipient’s name. You customize a cover page by rearranging the appearance and positions of the individual fields and by adding graphics.
1 Open the Fax Cover folder (installed on your hard disk) and double-click the Fax Cover icon. When a new cover page appears, it displays fields of titles and text. You can identify field text by the angle brackets (< >) surrounding it. Text in angle brackets acts as a placeholder for the text you enter in the Cover Page Information dialog box and Fax Phone Book in Fax Sender. 2 Choose Show Fields from the Layout menu. Initially, all fields are selected.
3 Position the cursor on a field title to change the field title name. Clicking a field title automatically selects the entire title. When the arrow pointer is positioned over any part of a field title, it changes to an I-beam. You can edit all or part of the field title by selecting and typing over existing characters or by placing an insertion point in the field title and inserting or appending characters.
Positioning and resizing fields You can position and resize fields individually or in groups. 1 To select a field, click anywhere in the field text, not on the field title. Clicking inside the field will highlight the text within the field, and handles will appear at the field corners. 2 To resize the field, drag one of the handles.
Using the grid The grid allows you to align fields easily as you move them. When the grid is turned on, fields that you move or resize will automatically snap to the nearest grid line whether visible or not. 1 To turn the grid on, choose Turn Grid On from the Layout menu. 2 To see the invisible grid lines, choose Show Grid Lines from the Layout menu. Aligning fields You can align fields to the grid or to each other.
2 Choose Set Alignment in the Layout menu. The following dialog box appears. 3 Set Grid Spacing to 30 pixels. 4 Click the Align Objects To Grid button. 5 Click Left under the Horizontal option and None under the Vertical option. 6 Click OK. The fields snap to the nearest left gridline.
Example 2: Aligning fields to each other Notice that the grid lines have been turned off in the Layout menu. 1 Shift-click three fields to select them. 2 Choose Set Alignment in the Layout menu. The Set Alignment dialog box appears. 3 Click the Align Objects To Each Other button. 4 Click Right under the Horizontal option and None under the Vertical option. 5 Click OK. The fields snap to the farthest right side of the farthest right field.
Adding graphics You can import previously created PICT graphics to a cover page and resize and combine them with text. You can use the clipboard or the Import PICT command in the Fax Cover File menu to import a PICT file. 1 Select a graphic to add to your cover page. The following graphic was created with MacDraw and saved as a PICT file. See your graphics software documentation to learn how to create graphics and save them as PICT files. IMPORTANT Only PICT files can be imported to cover pages.
4 To reposition the graphic, just drag it to a new location on the page. You can resize an imported graphic by dragging the handles, and you can move it to an empty space on the cover page or place it in the background behind superimposed text fields. You may have to reposition the text fields to find the best arrangement.
You will be able to see your completed fax with the cover page at send time by selecting Preview in the Fax Sender Print dialog box. The sample cover page below was prepared with TrueType outline fonts. Installing TrueType fonts will allow you to send fax text—even in large character sizes—with excellent character definition. BEMSHA 05.23.93 13:01 From: Peter Edwards President XYZ Company 125 East Blvd.
Outline fonts and high-definition fax To obtain the highest-quality printed text image, install outline type fonts, such as TrueType fonts, on your system. The fax imaging process takes a picture of your Macintosh screen. Because the Macintosh screen has a much lower resolution than the 200 dots-per-inch resolution of a fax machine, bitmapped fonts will give you jagged character edges.
Installing cover pages A new custom cover page must be saved and then installed in the Fax Sender cover page library. You install it only once. When you edit an existing cover page, the changes are saved without reinstalling. 1 Choose Save As from the File menu. 2 Type a name for your cover page and click Save. 3 With your cover page open, choose Install Cover Page from the File menu.
Removing a cover page 1 Choose Remove Cover Page from the File menu. A dialog box appears with a list of all currently installed cover pages. 2 Select the cover page you want to remove in the Remove Cover Pages scroll box. 3 Click Remove. You can remove multiple cover pages by Shift-clicking their names to select them. IMPORTANT Once removed, a cover page will no longer be available in the Cover Page pop-up menu in the Fax Sender Print dialog box.
Table 6-1 Summary of Fax Cover menu options Menu option Action File Import PICT Allows you to import a PICT file into a cover page. Install Cover Page Puts a cover page in a library of cover pages. Cover pages are available from Fax Sender Cover Page pop-up menu. Remove Cover Page Removes an existing cover page from cover page library. Removed cover pages can be reinstalled. Edit Select All Field Titles Selects all field titles in an open cover page document.
A Technical Information In this appendix This appendix informs you about m Express Modem control panel m Turning the modem on and off m Express Settings m Express Status m Communications Toolbox compatibility m Call management m Software specifications m Hardware specifications 97
Express Modem control panel The Express Modem control panel is the nerve center for controlling and monitoring modem functions. Setting the modem The Express Modem control panel contains a field for setting certain modem functions. Most communications applications allow you to set the same functions. It is important to understand how to override application settings.
Turning the modem on and off While on, the modem uses some of your system’s memory (600K). You may want to turn the modem off when it isn’t needed. The On/Off buttons in the Express Modem control panel indicate whether the modem software is running. However, you needn’t reset the Express Modem control panel to restart the modem. Opening one of your communications programs opens the modem application. m To turn the modem off, open the Express Modem control panel and click off.
Express Settings The Express Modem control panel contains a field for configuring the modem. Selecting Express Settings 1 Select Express Settings in the Express Settings/Status pop-up menu if not already active. The following field is displayed inside the Express Modem control panel. Auto-Answer checkbox. Supercedes applications auto-answer controls. Express Settings/Status pop-up menu. Blind dialing checkbox. Turns blind dialing on and off. Appears on certain PowerBook models only.
Blind dialing Blind dialing means that the modem dials out even though a dial tone cannot be detected. Blind dialing is useful in certain situations, such as hotel rooms where the modem may have difficulty recognizing the dial tone on the hotel PBX. The ATX command controls blind dialing. Clicking the Ignore dial tone when dialing checkbox has the effect of setting ATX=3 for all applications. Leaving Ignore dial tone when dialing unchecked allows you to control blind dialing at the application level. .
Wake Macintosh on ring Some PowerBook models have a special feature, Wake Macintosh on ring, that will automatically wake up your Macintosh from system sleep to respond to an incoming call. This allows you to conserve battery power while waiting to receive a fax or a file. (See the Macintosh PowerBook user's guide for your model for more information on system sleep.) Speaker pop-up menu The Speaker pop-up menu allows you to choose from three different settings.
Express Status Express Status is for viewing call progress and modem status before, during, and after connection. Selecting Express Status 1 Select Express Status in the Express Settings/Status pop-up menu. The status field appears. Icon for your CPU appears in this location. Call progress and modem status represented in iconic form. Connect, protocol, and other messages. Status messages about type of call and modem status.
Communications Toolbox compatibility The Express Modem is designed to work with the Communications ToolBox (CTB). The Express Modem Tool, a CTB connection tool, is designed to work specifically with the Express Modem. If you use an application which uses the CTB, it is preferable to choose the Express Modem Tool, rather than selecting the Serial Tool, the Apple Modem Tool, or disabling the CTB. The Express Modem provides access for those serial driver applications which do not support the CTB.
Call management Your modem is designed to manage communications with Express Fax, AppleTalk Remote Access, and your communications program. This function is known as call management. Your computer has just one physical modem port, which appears on the back panel where your modem is connected to the main logic board. To manage calls, the Express Modem software creates three “logical” ports—that is, nonphysical ports.
Setting auto-answer at the application level Express Fax, AppleTalk Remote Access, and your communications program all contain an auto-answer command that sets your modem to answer calls automatically. Each program’s auto-answer setting—the S0 register—affects call management in the following ways: m Only a Data User or a Server program (Fax or Data) is open. M If the program is set to auto-answer, the modem answers after the number of rings designated in the S0 register of the open program.
Auto-answer is set differently for each type of communications program. If you want to set auto-answer yourself, use the following table as a guide. Type of program How to set auto-answer MacTerminal and other terminal emulators Set the program’s S0 register. See the program’s user’s guide for information on setting the S0 register, or use the AT commands listed in Appendix B. AppleTalk Remote Access and other servers Use an AppleTalk Remote Access CCL script.
Software specifications Command set Extended Hayes AT command set Data communications standards 14400, 12000, 9600, 7200, 4800 bps 9600, 4800 bps 2400 bps 1200 bps 1200 bps 300 bps 300 bps CCITT V.32 bis CCITT V.32 CCITT V.22 bis Bell 212A CCITT V.22 CCITT V.21 Bell 103 Group 3 Fax communications standards 2400, 4800 bps 7200, 9600 bps 12000, 14400 bps CCITT V.27 ter CCITT V.29 CCITT V.17 Error control Full CCITT V.42 compliance MNP Classes 2–4 Fax Error Correction Mode Data compression CCITT V.
Data transmission and format Full or half duplex operation Asynchronous or framed modes Character formats: 5, 6, 7, 8 data bits 1 or 2 stop bits Odd, even, or no parity Software Modem application software includes: Express Modem control panel Express Modem Tool connection tool Express Fax software includes: Fax Terminal, Fax Viewer, Fax Sender, Fax Cover, Fax Extension Memory requirements The Express Modem uses 600 K of system RAM when the modem application is turned on.
B Modem Command Set This appendix offers technical reference information for tuning and controlling your modem. If you use front-end programs such as AppleLink or programs like Express Fax included with your modem, or server programs such as AppleTalk Remote Access, you may never need to use the AT commands and other technical information in this appendix. In this appendix This appendix presents the AT commands recognized by your Express Modem.
Modem states The Express Modem has two functional states: command state and on-line state. Command state allows you to enter commands that control the modem, such as configuration parameters. In command state, the modem is not capable of sending or receiving data. In on-line state, the modem sends and receives data through the telephone system. To enter commands from the AT command set, the modem must be in command state.
Using AT commands A command example is: AT&Q5DT2125556767 This command line instructs the modem to attempt a V.42 bis connection, and then dial the number (212) 555-6767. In this example, the modem’s command line interpreter—the AT command set—issues instructions to the modem. If you look up these commands in this appendix, you will find: AT The attention command &Q5 Attempt V.
3 Select Direct AT Commands in Modem Settings, and then click OK. 4 Choose Open Connection from the Session menu. This is equivalent to lifting the telephone off the receiver. 5 Enter the command string AT&Q5DT2125556767 on your keyboard, then press Return. The modem will dial the number and make the connection. The messages displayed on your screen will be similar to the following: 6 To hang up: m enter +++ to go to command state m type ATH m and then press Return.
Commands documented in this appendix This appendix documents the command set recognized by the Express Modem. The command set is compatible with the V series Hayes AT command set, a subset of the Microcom AX series MNP command set, and the class 2 TR-29/89-21R7 AT+F Fax extension set. This document does not describe the Fax AT+F subset.
The commands can be either upper or lowercase characters. However, both attention characters must be in the same case (for example, AT or at). The modem must be in command state to recognize and execute these commands, with the exception of the escape sequence. When a line of commands is executed, only the last result code for the command is displayed. If any command needs to display information different from the result code, it will be displayed. All intermediate result codes are canceled.
Setting the S registers The S command is used to assign values to various registers in the modem’s memory. Most of the S registers deal with certain aspects of timing. You can customize the behavior of the modem by setting the values in the S registers. Whatever the setting of register S3, the character (ASCII 13) is always recognized. The option in the Set Register command (Sn=) is also evaluated modulo 256 before setting the register to the new value.
Standard AT commands AT The attention command prefix The prefix AT must precede every command. The remainder of the command line contains commands for the modem. The command line must end with a carriage return. If AT is sent alone (that is, it is followed by a ), then no command is executed but an OK result code is returned. A Answer The A command forces the modem to go off-hook in answer mode.
T Touch-Tone dialing All subsequent numbers are Touch-Tone dialed until the P command (for pulse dialing) is selected. P Pulse dialing Selects pulse dialing, with the dialing speed fixed at 10 pulses per second. You can mix Touch-Tone and pulse dialing within the same telephone number. The digits immediately following a P command will be pulse dialed; those following a T command will be Touch-Tone dialed.
! Flash This modifier causes the modem to go on-hook then back off-hook, as if the receiver on the telephone set had been pressed momentarily. This modifier can be placed anywhere in the dial string. R Reverse mode The R modifier changes the modem from originate mode to answer mode once the dialing process has been completed. This command is used only at the end of the dial string. This modifier is used for compatibility with old originate-only modems.
Hn Hook (hang up) When the modem is on-line, you must first enter the +++ escape sequence to take the modem back to command state before issuing the hang up command ATH. 0 Forces the modem on-hook. Hangs up the modem’s connection to the telephone line. 1 Forces the modem off-hook. In Information 0 Asks the modem for its product ID code. 1 Returns a modem code. 2 Returns OK. 3 Returns the modem’s country code. 4 Returns a list of modem features.
On Return to on-line state Returns modem to on-line state from command state. P 0 Is used to return to the on-line state after having entered the command state using the escape sequence. 1 Same as above and will retrain the carrier (possibly at a lower speed) before reentering on-line state. Enable pulse dialing Sets the default dialing mode to pulse mode. This command can also be used as a subcommand of the D command. Qn Quiet (refer to command Vn) 0 Allows result codes to be sent to your screen.
S registers Default Range Units S0 Number of rings to auto answer 0 0:255 Number of rings The S0 register determines the number of times your telephone must ring before your modem will automatically answer it. When S0 is set to 0, the modem is in manual answer mode. S1 Ring counter 0 0:255 Number of rings The S1 register is cleared if no rings are detected throughout an 8-second interval. S1 is automatically set by the modem.
S6 Initial blind dialing wait 2 2:255 Seconds The S6 register determines the number of seconds your modem waits between the time it takes the telephone off-hook and when it actually begins dialing. If the modem is not blind dialing, this register is ignored. S7 Carrier wait 50 1:255 Seconds The S7 register determines how many seconds the modem waits for a carrier signal from a remote modem after the dial command line is executed, or when answering an incoming call.
S12 Escape code guard time 50 20:255 1/50 second This value determines the length of time to wait for typing commands before and after issuing the escape sequence. S18 Self-test duration 0 0:255 Seconds The S18 register determines the duration of the AT&T diagnostic self-tests. If a non-zero value is chosen, the modem automatically halts the test after the time period specified and returns to command state. You must then issue an AT&T0 to actually exit the test.
S37 Desired DCE connection speed 0 0/3/5:11 Settings This value is used in conjunction with the ATN and ATB values to determine which modulations are attempted when connecting. 0 Auto-mode Attempts to connect at the highest possible speed. 3 Attempts to connect at 300 bps. 5 Attempts to connect at 1200 bps. 6 Attempts to connect at 2400 bps. 7 Attempts to connect at 4800 bps. 8 Attempts to connect at 7200 bps. 9 Attempts to connect at 9600 bps. 10 Attempts to connect at 12000 bps.
S95 Error control negotiation message option 32 4/8/32 Bits A bit map to enable different result codes. Linked to ATW when ATW=1. T Bit Value Meaning 0–1 1 Not used. 2 4 Enables CARRIER messages only. 3 8 Enables CARRIER+PROTOCOL messages only. 4 16 Not used. 5 32 Enables CARRIER+PROTOCOL+ COMPRESSION messages. Enable tone (DTMF) dialing Sets the default dialing mode to Touch-Tone mode. Can be used in dial string (default).
Verbalize result codes 0 OK Command is correct and has been completed 1 CONNECT Connection established 2 RING Incoming ring detected 3 NO CARRIER No connection or lost the carrier 4 ERROR Bad command 5 CONNECT 1200 Connection established at 1200 bps 6 NO DIALTONE Dial tone not detected in S7 seconds 7 BUSY Busy tone detected 8 NO ANSWER See ATD…@… 10 CONNECT 2400 Connection established at 2400 bps 11 CONNECT 4800 Connection established at 4800 bps 12 CONNECT 9600 Connection established at
Protocol negotiation progress codes that work with ATW1 and S95. 40 CARRIER 300 Carrier detected at 300 bps 46 CARRIER 1200 Carrier detected at 1200 bps 47 CARRIER 2400 Carrier detected at 2400 bps 48 CARRIER 4800 Carrier detected at 4800 bps 49 CARRIER 7200 Carrier detected at 7200 bps 50 CARRIER 9600 Carrier detected at 9600 bps 51 CARRIER 12000 Carrier detected at 12000 bps 52 CARRIER 14400 Carrier detected at 14400 bps 66 COMPRESSION: CLASS 5 MNP class 5 67 COMPRESSION: V.42BIS V.
Xn Active result code The result codes listed in Vn are divided into subsets that can be selected by the X command. Dial tone detection is enabled by X2 or X4. Busy tone detection is enabled by X3 or X4. The commands X0, X1, and X3 are appropriate for blind dialing. Blind dialing means the modem dials out even though a dial tone is not detected. 0 Selects result codes 0 through 4 and 8. 1 Selects result codes 0 through 5, 8, and 10 through 28. 2 Selects result codes 0 through 6, 8, and 10 through 28.
&Dn DTR options Bus modems do not have a DTR line. For bus modems, an on-to-off DTR transition occurs when you close the connection tool or the application currently using the modem. In this case, the modem goes on-hook. This command has no effect and remains for scripting compatibility. 0-3 Return OK. Default value is 3. &F Recall default profile The current active profile is replaced by the default factory configuration. &Gn Guard tones This command specifies whether guard tones should be transmitted.
&Qn Connection mode This command allows you to enable and disable error control mode. The &Q command setting has precedence over \N command setting and registers S36 and S48. 0 Asynchronous mode (no error control, disables V.42 and MNP). 5 Error control mode Instructs the modem to make a connection using V.42/MNP, and fallback as necessary (see S36 and S48 registers). &Rn CTS/RTS Since bus modems have no DTE-DCE serial interface, this command has no effect and remains for scripting compatibility.
6 Remote digital loopback test In this mode, characters sent to the remote modem are echoed back to the local modem exactly as they were received by the remote modem. This mode tests both local and remote modems and telephone circuits. 7 Remote digital loopback with self-test Initiates a Remote Digital Loopback (like &T6) with self-test data pattern generation and error checking.
&Xn Synchronous clock source Ignored. Always returns OK. The modem does not support synchronous modes. &Yn Specify start-up profile Allows choosing between two different configurations at start-up. 0 Specifies saved profile 0 as start-up configuration. 1 Specifies saved profile 1 as start-up configuration. &Zn=s Store phone number Stores the dial string s (64 characters maximum) in location n. The value of n can be equal to 0, 1, or 2.
3 Auto-reliable mode The modem interrogates the remote modem for MNP capabilities. If the remote modem supports MNP, a reliable connection is established. If the remote modem does not support MNP, a normal connection is established. \O MNP link negotiation Treated as ATO0 command. Modem returns to on-line state. MNP Link is not negotiated. \Tn Inactivity timer Where n is a decimal integer between 0 and 90 specifying minutes.
ASCII character set 136 ASCII code Character ASCII code Character ASCII code Character ASCII code Character 0 NULL 32 space 64 @ 96 ` 1 SOH 33 ! 65 A 97 a 2 STX 34 " 66 B 98 b 3 ETX 35 # 67 C 99 c 4 EO 36 $ 68 D 100 d 5 ENQ 37 % 69 E 101 e 6 ACK 38 & 70 F 102 f 7 BELL 39 ' 71 G 103 g 8 BS 40 ( 72 H 104 h 9 HT 41 ) 73 I 105 i 10 LF 42 * 74 J 106 j 11 VT 43 + 75 K 107 k 12 FF 44 , 76 L 108 l 13 C
C Tips and Troubleshooting In this appendix Your modem is designed to provide years of trouble-free service. Should difficulties arise, however, this section may provide a quick solution. A good rule of thumb for solving any problem is to start by checking the installation and telephone line.
Checking the installation Problems that arise during setup can often be remedied simply by double-checking the installation. 1 Unplug and reconnect the telephone cord to ensure a good connection. Check all other connections. 2 To make sure that the modem is turned on, choose Control Panels from the Apple menu and Double-click the Express Modem control panel icon. The Express Modem control panel appears. If the On button is not selected, click On.
Checking the telephone line Make sure your modem is communicating with the telephone line. 1 Choose Control Panels from the Apple menu. Double-click the Sound control panel icon. 2 Be sure the volume is set above the lowest mark. 3 Close the Sound control panel. Increasing the volume does not affect the status of your modem. It just allows you to verify that there is a dial tone when you try to open communications, and that the modem can dial telephone numbers.
6 Type ATH1 and press Return (or choose the Dial command of your application). If the modem is properly connected to the telephone line, you’ll hear a dial tone. You can then type ATH0 to hang up (or choose the hang up command of your communications software). 7 If you don’t hear a dial tone, test your telephone line by connecting a working telephone and cord to the line. Plug the telephone into the wall jack to verify the dial tone.
Verifying that your software is installed To be sure that the Express Modem software is properly installed, watch the bottom of your screen when you restart your computer. You will see the Modem and Fax icons, as illustrated below. If the Express Modem software is installed, the icons are animated: the paper emerges from the fax machine on the fax icon and the buttons on the phone are pressed on the modem icon. You can also check the Express Modem control panel.
Common problems In terminal mode, I type AT and press Return once, but don’t get an OK response. m If you’re unable to get the OK response, check that all telephone cables are securely in place and that your software displays the correct settings. m If you still have trouble getting your modem to work, see the service and support information that came with your computer for a number to call. I want to reset the modem.
I see a complete screen full of unreadable characters. A complete screen of random text may be caused by a bad connection, or may occur when your modem’s automatic settings don’t match those required by the remote computer. Here are some possible solutions: m Reconnect your telephone cord firmly. It doesn’t happen often, but an improper connection can turn your data into unreadable text. m If the problem persists, hang up and dial again.
I have trouble connecting to the remote modem m Make sure you are calling the correct telephone number. Verify that the number has not been discontinued. m You may need to type a digit, such as a 0 or 9, at the beginning of the telephone number to get an outside line. m Make sure that the number you’re dialing connects to a modem and not to a regular telephone. Try calling the modem number from a regular telephone. If you hear a high-pitched tone after you dial, you have reached another modem.
Other screen display problems If you have screen display problems other than the ones listed in this appendix (such as lines of text running off the screen), you may have a problem with your communications software. The problem generally shows up as soon as you begin to send or receive data. Check the user’s guide that came with your communications software to confirm that your modem is set correctly. If you’re dialing an on-line service, verify that your system is set to match what the service requires.
Messages and alerts Express Modem control panel status messages The modem is off. The modem software is not running. The modem is on. The modem software is running. The modem cannot be run on this Macintosh. The modem software is not properly installed. Try reinstalling your modem software from the disk that came with your Express Modem. The modem is set to receive a fax. Fax Terminal Preferences is set to Auto-Answer. The modem is waiting for a call. The modem is set for data.
Express Modem Tool alerts There is not enough memory to open the connection. Closing windows or quitting application programs can make more memory available. You can also use virtual memory or acquire more memory from your dealer. Express Fax messages Manual fax reception has failed because the modem is not available. Please check that the modem is correctly set up. To find out why manual fax reception failed, check the Express Modem control panel.
Connecting to older modems Certain computers may have older modems that do not support the speeds, error control methods, or data compression types your modem is using. If you try to connect to such a computer using your modem’s automatic settings, your modem may disconnect in which case you’ll get a No Carrier message. If you are using communications software: 1 Open your communications software. 2 Open the Connection Settings dialog box.
Setting up AppleTalk Remote Access Connecting to your office network with AppleTalk Remote Access allows you to use all the Chooser devices from your office Macintosh AppleTalk network, including printers, servers, and electronic mail. To enable you to use AppleTalk Remote Access, a file containing special commands, called a CCL file, is included on your modem installation disk. You must put the file in your Extensions folder before using AppleTalk Remote Access.
5 Double-click the Remote Access Setup control panel. 6 Click the Modem pop-up menu and choose the Express Modem 14400 CCL and Internal Modem from the Port pop-up menu. 7 Close the Remote Access Setup control panel and open the AppleTalk Remote Access program. Refer to the AppleTalk Remote Access User’s Guide to continue the connection procedure.
Setting up AppleLink To enable you to use AppleLink, a CCL file containing special commands is included on your modem installation disk. You must put the file in your AppleLink Connection Files folder if you want to use AppleLink with your modem. IMPORTANT In front-end applications such as AppleLink, the CCL script is used to select the modem connection tool automatically. All commands to the modem are made by menu selection.
Glossary A analog data Data in the form of continuously variable physical quantities. Compare digital data. analog loopback test A simple self-test that directs the modem to display characters on the monitor screen as they are typed. analog-to-digital converter A device that converts data from analog to digital form. analog transmission Transmission of a continuously variable signal as opposed to a discretely variable signal.
application program A program that puts the resources and capabilities of the computer to use for some specific purpose or task, such as word processing, database management, graphics, or telecommunications. ASCII Pronounced “ask-ee,” an acronym for American Standard Code for Information Interchange; a code in which the numbers from 0 to 127 stand for text characters (including the alphabet, digits 0–9, punctuation marks, special characters), and control characters.
bit A binary digit (0 or 1); the smallest possible information unit, consisting of a simple two-way choice, such as yes or no, on or off. bitmapped fonts Characters composed of pixel maps. As size is increased, character edges become more jagged. blind dialing Blind dialing allows the modem to dial out even when no dial tone can be detected. bps (bits per second) The basic unit for measurement of digital data communications transfer rate.
circuit A two-way path along which signals can be sent between two or more points. See also channel. code A number or symbol used to represent some piece of information in a compact or easily processed form. command A communication from the user to a computer system (usually typed from the keyboard) directing it to perform some immediate action. command state The state the modem is in when keyboard input is recognized by communications software as command codes to be executed.
D data Any type of information, such as numbers, letters, or symbols, that can be processed by a computer. database A collection of information organized in a form that can be accessed and processed by a computer system. data communications A broad term covering any exchange of information between computers or similar systems over telephone lines or computer networks.
digit (1) One of the characters, 0 through 9, used to express numbers in decimal form. (2) One of the characters used to express numbers in some other form, such as 0 and 1 in binary or 0 through 9 and A through F in hexadecimal. digital data Information represented by a code consisting of a sequence of discrete elements. Compare with analog data. digital signal A discrete or discontinuous signal; one whose various states are discrete intervals apart. Compare with analog transmission.
F, G facsimile (dedicated fax) machine A machine that can scan a page and then transmit the image of the page over telephone lines; a receiving machine prints a copy of the original page. fallback The process modems use to find a common connection speed, starting at the highest rate supported or set by your modem. fax server program A program that passively awaits an incoming call for sending and receiving faxes. Express Fax is an example of a fax server program.
H half-duplex (1) A setting causing characters that you enter on your computer to be echoed not from a remote system but on your screen. (2) A two-wire circuit designed for communications in either direction but not both directions simultaneously. handshaking A protocol for devices to exchange information about the communications connection itself, such as when to start and stop transmitting. hertz The unit of frequency measurement. For example, 1 hertz equals 1 cycle per second. Abbreviated Hz.
J jack A socket used for a telephone line or other electrical connections. jaggies Jagged character borders that occur when viewing on-screen bitmapped fonts. Characters are composed of separate pixels. L local echo A method of communication in which your modem or software displays data “locally” on your screen, without relying on the host computer to echo the characters back. log off To type a command to the host computer that terminates the communications session.
O odd parity Use of an extra bit set to 0 or 1 as necessary to make the total number of 1 bits in a character an odd number. For example, the 7-bit ASCII code for the letter A (1000001) has two 1 bits; for odd parity, the transmitting device appends an eighth bit equal to 1 (11000001) so that the total number of 1 bits remains odd. The receiving device can count 1 bits as a way of checking for transmission errors. off-hook Your equipment takes control of the telephone line (picks up the receiver).
port The point of connection, usually a physical connector, between a computer and a peripheral device, another computer, or a network. protocol An agreement between computers about the form and content of the information they exchange. protocol negotiation The process of reaching agreement between computers about the form and content of the data they exchange. PSTN Public Switched Telephone Network.
S serial communication Data that is transmitted one bit at a time over one wire, as compared with parallel communication, where data is transmitted several bits at a time over several wires. serial interface connection A socket (or port) on the back of your computer designed to connect with a device that receives characters one at a time or serially. serial modem A modem that uses a serial interface and serial communications.
throughput The effective data transfer rate measured in bps. This rate is a combination of the connection rate and data compression. A compressed version of a file transfers more quickly than an uncompressed version even though the connection rate is the same. tone-dialing A method of dialing by sending dual-tone modulated frequency (DTMF) signals over the phone line. V V.32 A CCITT protocol defining the frequency and modulation used between two high-speed modems (9600, 4800 bps). V.
Index A B accessing Fax Terminal 55 adding addresses 45 adding graphics 82, 89 addresses 6, 45–47, 53 addressing a fax 48, 57 aligning fields to a grid 86 aligning fields to each other 88 answering manually 107 AppleLink 105, 111, 151 AppleTalk Remote Access 3, 102, 105–107, 111, 149–150 archiving Fax Log 62 ASCII character set 136 asynchronous 109, 125, 129–130, 132, 148 AT command set 12, 107–108, 112–113, 115, 117 Auto Dial 44, 53 auto-answer 29, 35–36, 64, 68, 100–101, 105–107, 146 auto-reliable mode
checking Express Modem installation 141 checking for received faxes 30, 65 checking the installation 138 checking the telephone line 139 Chooser 23, 37–38, 77, 149 Clear Log command 63 clearing a page 75 clearing the log 63 clipboard 74, 76, 89 command set 12, 107–108, 111–113, 115, 117, 119, 121, 123, 125, 127, 129, 131, 133, 135 command set rules 115 command state 112, 114, 116–123, 125, 130, 132 commas 42–43, 53, 118 common problems 142 communications software 3–4, 9, 12, 14–15, 19, 107, 112, 139–140, 14
Express Fax Quick Start 9, 21, 23, 25, 27, 29, 31 Express Fax software 3, 6, 21, 105, 109 Express Fax structure 7 Express Modem control panel 10, 14–15, 19, 97–100, 104, 109, 138, 141, 146–147 Express Modem control panel status messages 146 Express Modem disk 9, 107, 149 Express Modem features 5 Express Modem software 1, 5, 9, 105, 141 Express Modem Tool 5, 14, 16–17, 104, 109, 147 Express Modem Tool alerts 147 external modem 102, 149 F fallback 13, 118, 121, 132 Fax Cover 6, 25, 34, 43, 53, 81, 83, 85, 87
Macintosh Communications Toolbox 4–5 MacTerminal 3–4, 14, 101, 105, 107, 113 Manual dial 35–36, 51–53 manual dialing 44, 51, 108 memory 28, 55, 99, 109, 117, 122, 147 memory requirements 109 menu options 95 messages 19, 25, 27, 103, 114, 122, 127, 146–147 Messages and alerts 146 MNP 13, 108, 115, 125–126, 128–130, 132, 134–135 MNP–specific AT commands 134 modem commands 111 Modem design 1, 4 modem port 8, 102, 104–105 Modem states 112 modes 109, 134 monitoring a fax 54 moving between command and on-line 112
resetting the modem 142 resetting the send time 49, 56, 58 resizing fields 85 restart 10, 99, 141 result codes 116, 122, 127–130, 135 retry 36, 44, 56 S S registers 117, 122–123 sample cover page 43, 91 Save As command 77 Save Log As command 63 screen display problems 145 script 107, 115, 129, 151 script compatibility 115 scrolling pages 50, 71 selecting a cover page 43 selecting a portion of a page 75 selecting Express Modem Tool 16 selecting Fax Sender 23, 37–38 selecting the serial port 102 selection re
using AT commands 113, 148 using dial modifiers 43 using Fax Phone Book 45 using Fax Quick Send 21–22 using Fax Sender 33, 37 using the Fax Log 62 using the grid 86 V, W, X, Y, Z V.17 6, 36, 108, 144 V.32 108, 133 V.32 bis 108 V.42 13, 108, 113, 125–126, 129–130, 132 V.
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