Product information guide

OBTAINING WARRANTY SERVICE. Please access and review the online
help resources described below before seeking warranty service. If
the product is still not functioning properly after making use of these
resources, please contact the Apple representatives or, if applicable,
an Apple owned retail store (“Apple Retail”) or an AASP using the
information provided below. When contacting Apple via telephone,
other charges may apply depending on your location. When calling, an
Apple representative or AASP will help determine whether your product
requires service and, if it does, will inform you how Apple will provide
it. You must assist in diagnosing issues with your product and follow
Apple’s warranty processes.
Apple may restrict service to the country where Apple or its Authorized
Distributors originally sold the hardware product. Apple will provide
warranty service either (i) at an Apple Retail or AASP location, where
service is performed at the location, or the Apple Retail or AASP may
send the product to an Apple repair service location for service, (ii) by
sending you prepaid way bills (and if you no longer have the original
packaging, Apple may send you packaging material) to enable you to
ship the product to Apple’s repair service location for service, or (iii) by
sending you user-installable new or refurbished replacement product
or parts to enable you to service or exchange your own product (“DIY
Service”). Upon receipt of the replacement product or part, the original
product or part becomes the property of Apple and you agree to follow
instructions, including, if required, arranging the return of original
product or part to Apple in a timely manner. When providing DIY
Service requiring the return of the original product or part, Apple may
require a credit card authorization as security for the retail price of the
replacement product or part and applicable shipping costs. If you follow
instructions, Apple will cancel the credit card authorization, so you will
not be charged for the product or part and shipping costs. If you fail to
return the replaced product or part as instructed or the replaced product
or part is not eligible for warranty service, Apple will charge the credit
card for the authorized amount.
Service options, parts availability and response times may vary according
to the country in which service is requested. Service options are subject
to change at any time. You may be responsible for shipping and handling
charges if the product cannot be serviced in the country in which service
is requested. If you seek service in a country that is not the country of
original purchase, you will comply with all applicable import and export
laws and regulations and be responsible for all custom duties, V.A.T.
and other associated taxes and charges. Where international service is
available, Apple may repair or exchange defective products and parts
with comparable products and parts that comply with local standards.
In accordance with applicable law, Apple may require that you furnish
proof of purchase details and/or comply with registration requirements
before receiving warranty service. Online information with more details
on obtaining warranty service is provided below.
PRIVACY. Apple will maintain and use customer information in
accordance with the Apple Customer Privacy Policy available at
www.apple.com/legal/warranty/privacy.