Operation Manual

Chapter 5 Tips and Troubleshooting 47
 iPod nano might need to be reset (see page 45).
 If you’re connecting iPod nano to a portable or laptop computer using the iPod Dock
Connector to USB 2.0 Cable, connect the computer to a power outlet before
connecting iPod nano.
 Make sure you have the required computer and software. See “If you want to double-
check the system requirements” on page 48.
 Check the cable connections. Unplug the cable at both ends and make sure no
foreign objects are in the USB ports. Then plug the cable back in securely. Make sure
the connectors on the cables are oriented correctly. They can be inserted only one
way.
 Try restarting your computer.
 If none of the previous suggestions solves your problem, you might need to restore
iPod software. See “Updating and Restoring iPod nano Software” on page 50.
If iPod nano displays a “Use iTunes to restore” message
 Make sure you have the latest version of iTunes on your computer (download it from
www.apple.com/ipod/start).
 Connect iPod nano to your computer. When iTunes opens, follow the onscreen
prompts to restore iPod nano.
 If restoring iPod nano doesn’t solve the problem, iPod nano may need to be repaired.
You can arrange for service at the iPod Service & Support website:
www.apple.com/support/ipodnano/service
If you can’t load a song or other item onto iPod nano
The song might have been encoded in a format that iPod nano doesn’t support. The
following audio file formats are supported by iPod nano. These include formats for
audiobooks and podcasting:
 AAC (M4A, M4B, M4P, up to 320 Kbps)
 Apple Lossless (a high-quality compressed format)
 MP3 (up to 320 Kbps)
 MP3 Variable Bit Rate (VBR)
 WAV
 AA (audible.com spoken word, formats 2, 3, and 4)
 AIFF
A song encoded using Apple Lossless format has full CD-quality sound, but takes up
only about half as much space as a song encoded using AIFF or WAV format. The same
song encoded in AAC or MP3 format takes up even less space. When you import music
from a CD using iTunes, it is converted to AAC format by default.