Operation Manual

Chapter 5 Tips and Troubleshooting 23
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TryconnectingtheUSBcabletoadierentUSBportonyourcomputer.MakesuretheUSB
cableisrmlyconnectedtoiPodshueandtothecomputer.MakesuretheUSBconnectoris
orientedcorrectly.Itcanbeinsertedonlyoneway.
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iPodshuemightneedtobereset.TurniPodshueo,wait10seconds,andthenturnitback
onagain.
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IfiPodshuedoesn’tappeariniTunesortheFinder,thebatterymaybecompletely
discharged.LetiPodshuechargeforseveralminutestoseeifitcomesbackon.
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Makesureyouhavetherequiredcomputerandsoftware.SeeIfyouwanttodouble-checkthe
systemrequirementsonpage24.
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Tryrestartingyourcomputer.
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YoumightneedtorestoreiPodsoftware.SeeUpdateandrestoreiPodshuesoftwareon
page24.
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iPodshuemayneedtoberepaired.YoucanarrangeforserviceontheiPodshueService&
Supportwebsiteatwww.apple.com/support/ipodshue/service.
If you can’t sync a song or other item to iPod shue
ThesongmighthavebeenencodedinaformatthatiPodshuedoesn’tsupport.Thefollowing
audioleformatsaresupportedbyiPodshue.Theseincludeformatsforaudiobooksand
podcasts:
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AAC(M4A,M4B,M4P)(8to320kbps)
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ProtectedAAC(fromtheiTunesStore)
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AppleLossless(ahigh-qualitycompressedformat)
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MP3(8to320kbps)
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MP3VariableBitRate(VBR)
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Audible(formats2,3,4,AudibleEnhancedAudio,AAX,andAAX+)
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WAV
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AA(audible.comspokenword,formats2,3,and4)
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AIFF
AsongencodedinAppleLosslessformathasnearCD-qualitysound,buttakesuponlyabout
halfasmuchspaceasasongencodedinAIFForWAVformat.ThesamesongencodedinAAC
orMP3formattakesupevenlessspace.WhenyouimportmusicfromaCDusingiTunes,it’s
convertedtoAACformatbydefault.
Youcanautomaticallyconvertlesencodedathigherbitratesto128kbpsAAClesasthey’re
syncedwithiPodshue.SeeFitmoresongsoniPodshueonpage16.
UsingiTunesforWindows,youcanconvertunprotectedWMAlestoAACorMP3format.This
canbeusefulifyouhaveacollectionofmusicencodedinWMAformat.
iPodshuedoesn’tsupportWMA,MPEGLayer1,MPEGLayer2audioles,oraudible.com
format1.
IfyouhaveasonginiTunesthatisn’tsupportedbyiPodshue,youcanconvertittoaformat
iPodshuesupports.Formoreinformation,openiTunesandchooseHelp>iTunesHelp.