Operation Manual

24 Chapter 5 Tips and Troubleshooting
If iPod shuffle isn’t playing music
 Make sure the earphone or headphone connector is pushed in all the way.
 Make sure the volume is adjusted properly. A volume limit might be set. See “Setting
a Volume Limit” on page 17.
 iPod shuffle might be paused. Try pressing Play/Pause (
’
).
If you connect iPod shuffle to your computer and nothing happens
 Connect iPod shuffle to a high-power USB port on your computer. iPod shuffle may
need to be recharged.
 Make sure you have installed the latest iTunes software from
www.apple.com/ipod/start.
 Try connecting to a different USB port on your computer. Make sure iPod shuffle is
firmly seated in the dock. Make sure the USB connector is oriented correctly. It can be
inserted only one way.
 iPod shuffle might need to be reset. Turn iPod shuffle off, wait five seconds, and then
turn it back on again.
 If there is no status light (or the status light is dimmed) and iPod shuffle doesn’t
appear in iTunes or the Finder, the battery may be completely discharged. Let
iPod shuffle charge for several minutes to see if it comes back to life.
 Make sure you have the required computer and software. See “If you want to double-
check the system requirements” on page 25.
 Try restarting your computer.
 If none of the previous suggestions solves the problem, you might need to restore
iPod software. See “Updating and Restoring iPod shuffle Software” on page 26.
 If restoring iPod shuffle doesn’t solve the problem, iPod shuffle may need to be
repaired. You can arrange for service on the iPod shuffle Service & Support website at
www.apple.com/support/ipodshuffle/service.
If songs load slowly
Connect iPod shuffle to a USB 2.0 port on your computer for fast loading speeds. USB
2.0 loads songs and data faster than USB 1.1.
If you can’t load a song or other item onto iPod shuffle
The song might have been encoded in a format that iPod shuffle doesn’t support. The
following audio file formats are supported by iPod shuffle. These include formats for
audiobooks and podcasts:
 AAC (M4A, M4B, M4P) (up to 320 kbps)
 MP3 (up to 320 kbps)
 MP3 Variable Bit Rate (VBR)
 WAV
 AA (audible.com spoken word, formats 2, 3, and 4)
 AIFF