Technical information

IBM PC or compatible troubleshooting
If you are using the printer from an IBM PC or compatible computer, use this
section for troubleshooting tips.
A message on the screen says the printer can’t print.
If you get such a message, try the following steps.
m Make sure that the printer is turned on.
m Check the network or parallel cables.
m Make sure that the PostScript printer driver has been installed as described
in Chapter 3.
Nothing is printed; no paper comes out of the printer.
If you don’t get any response from the printer when you try to print a
document, try the following steps:
m The printer is a PostScript printer. Make sure you are using a PostScript
printer driver when trying to print a file. To check if you are using a
PostScript printer driver, open the printer Properties dialog box and click
the Paper tab. Click the About box. A message describes what type of
printer driver you are using.
m Check the Installed Printers list to see that your printer is selected. See
Chapter 7 for details about installing and selecting printer driver options.
m Try printing the document again, but choose Download PostScript Error
Handler in the Printer Setup PostScript Options dialog box.
m Check the Paper Out light. If it is on, add paper and replace the paper
cassette. If it is blinking, make sure the paper cassette is securely in place.
m Check for a paper jam as described in Chapter 11.
m Check the printer cables.
m Check the position of the port communication switch as described in
“Adj u s t i ng Communication Settings” in Chapter 1. The port may have been
turned off.
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Fixing Other Problems