User Guide

Mac mini (Mid 2010) Symptom Charts — Communications 46
2010-08-03
8. Is the device performing to
stated specications?
Yes Educate User. Issue resolved.
No Replace device.
Uncategorized Symptoms
Quick Check
Symptoms Quick Check
Uncategorized Symptoms
• Unable to locate appropriate
symptom code.
1. Verify System Preferences/Network settings
are congured appropriately to support
communication method.
2. For Ethernet connection issues verify that the
cable being used functions when used with
another known good system.
3. For wireless connection issues review user
environment to determine whether possible
interference from other 2.4GHz communications
devices might be contributing to issue.
http://support.apple.com/kb/HT1365
Deep Dive
Check Result Action Code
1. Verify whether existing
symptom code applies to the
issue reported by the user.
Yes Jump to appropriate
symptom code ow.
No Document reported failure
and send feedback to
[e-mail]
stating that a suitable
symptom code wasn’t found.
Provide as much detail as
possible.
N99