Apple Technician Guide MacBook Pro (15-inch, Mid 2009) Updated: 2010-08-05
Apple Inc. © 2009 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, MacBook, and Macintosh are trademarks of Apple Inc., registered in the U.S.
MacBook Pro (15-inch, Mid 2009) Contents About This Guide Manual Updates 9 Update 11 June 2010 9 Updated 14 May 2010 9 Updated 26 January 2010 9 Updated 13 January 2010 9 Updated 2 December 2009 10 Updated 11 August 2009 10 Updated 6 July 2009 10 Updated 10 June 2009 11 Apple Technician Guide Introduced 08 June 2009 11 Feedback 12 Basics Overview 14 Identifying Features 14 Product Configurations 14 Note About Images in This Manual Battery Precaution 15 Battery Removal Tool 15 Service Fixture 16 Serial
Update System Software 24 Apple Service Diagnostics 24 Test Points 24 Troubleshooting Theory 24 Hardware vs.
Hard Drive Read/Write Issue 82 Hard Drive Not Recognized/Not Mounting 83 Hard Drive Noisy 85 Optical Drive Won’t Accept/Reject Media 86 Optical Drive Read/Write Data Error 88 Optical Drive Not Recognized/Mount 90 Optical Drive Noisy 91 Optical Drive Not Performing to Specs 93 Uncategorized Symptom 94 Input/Output Devices 95 USB Port Does Not Recognize Known Devices 95 Built-in Keyboard Does Not Work Properly 96 Specific Keys Don’t Work 97 Built-in Trackpad Does Not Work 98 Built-in Keyboard Has Dim or No
Replacement 130 Hard Drive and Bracket 132 Removal 133 Replacement 136 Reinstalling Software that Came with the Computer Installing Mac OS X 138 Installing Applications 138 Hard Drive/IR/Sleep Indicator Cable Removal 140 Replacement 140 Memory 141 Removal 142 Replacement 143 Bluetooth Card With Holder 144 Camera Cable Guide 147 LVDS Cable Guide 149 Display Assembly 151 Removal 152 Replacement 155 Display Hinge Behavior Display Clutch Cover 157 158 Removal 159 Replacement 160 AirPort Card 16
Replacement Fan, Left 188 Heatsink 190 186 Removal 191 Replacement 192 Trackpad 194 Removal 195 Replacement 197 Left Speaker 200 Microphone 202 MagSafe Board 204 Center Bracket Top Case 206 208 Battery Indicator Light Cable and Board 210 Views Exploded Views 213 Main Assembly 1 Main Assembly 2 External Views 213 214 215 Front View 215 Port View 216 Screw Chart 217 Screw Location Diagrams 219 Bottom Case Screws 219 Battery and Optical Drive Assembly Screws 220 LVDS Cable Guide, Ri
Apple Technician Guide About This Guide MacBook Pro (15-inch, Mid 2009) © 2009 Apple Inc. All rights reserved.
Manual Updates Update 11 June 2010 Troubleshooting • General Troubleshooting: Common Reset Procedures: Resetting the System Management Controller (SMC): Updated step 3 to clarify LED behavior on the MagSafe connector; deleted statement that resetting the SMC requires resetting the date and time. Updated 14 May 2010 Basics • General Information: Added new section “Keycap Replacement.
Updated 2 December 2009 Troubleshooting: • General Troubleshooting: Added new section “Clamshell Service Diagnostic Read Me” • Symptom Charts: Startup and Power Issues: Revised for Clamshell Service Diagnostic (CSD) considerations • Symptom Charts: Communications: Revised for CSD considerations • Symptom Charts: Display: Revised for CSD considerations Take Apart: • Updated screws for right and left speakers Updated 11 August 2009 Troubleshooting: • Added Bluetooth card information to Startup and Power Issu
Updated 10 June 2009 Take Apart: • Added battery as “First Step” to various procedures Apple Technician Guide Introduced 08 June 2009 2010-08-05 MacBook Pro (15-inch, Mid 2009) Manual Updates — Updated 10 June 2009 11
Feedback We want your feedback to help improve this and future Technician Guides! Please email any comments to: smfeedback3@apple.
Apple Technician Guide Basics MacBook Pro (15-inch, Mid 2009) © 2009 Apple Inc. All rights reserved.
Overview The MacBook Pro (15-inch, Mid 2009) computer features a 2.66, 2.8, or 3.06 GHz Intel Core 2 Duo processor, NVIDIA GeForce 9400M integrated graphics processor, and an SD Card slot. Refer to more features below. Identifying Features The main features and service differences include: • SD card slot • Intel 2.66 GHz, 2.8GHz, or 3.
Note About Images in This Manual Because a pre-production or very similar model was used for most of the images shown in this manual, you may notice small differences in appearance between the image pictured and the computer you are servicing. However, although the appearance may differ, the steps and sequence are the same unless noted. Screw sizes shown are approximate and indicate the total length including the screw head.
Service Fixture Use the custom-made service fixture (922-9102) to provide support to the logic board whenever removing and replacing the left fan and heatsink. Failure to use the service fixture will flex the logic board and strain components on the board. The fixture is two-sided; one side is for fan removal and installation and the other side is for heatsink removal and installation. The graphics below demonstrate the logic board positioned on each side of the fixture with the screws highlighted.
Serial Number Location Serial Number on Bottom Case Turn over the computer to see the serial number etched on the bottom case near the hinge.
Transferring the Serial Number When replacing a bottom case, retain the customer’s bottom case until the repair is complete. Before installing the replacement bottom case, use a fine-tip permanent marker to write the original serial number legibly in uppercase box letters directly onto the inside of the new bottom case. CAUTION: Take great care in deciphering the small typeface of the etched serial number on the bottom case. You might need a magnifying glass to see it clearly.
General Information Required Tools Caution: To prevent scratches or other cosmetic damage to the computer housing, use a soft cloth as a protective layer when removing and installing the external screws.
Display Panels Customers can choose the standard glossy display (661-5215) or an optional antiglare display (661-5295). The antiglare display became a CTO option in August 2009. External difference: (A) Glossy display has a black border and the glass runs edge-to-edge (B) Antiglare display has a silver bezel, no glass, and a matte finish. Internal difference: The glossy display models do not have a Bluetooth card and antenna in the top left corner.
The antiglare display models have a Bluetooth card and antenna in the top left corner. The Glass Panel Warning: The glass panel for this model is not a serviceable part. If the glass is broken or scratched, replace the display assembly. Attempting to remove the glass can permanently shatter the display face and damage other parts. To clean the glass panel, use the Apple polishing cloth (922-8245) and iKlear Apple Polish or Brillianize anti-static spray cleaning solution.
Keycap Replacement Service packages of 78 replacement keycaps are now available in the U.S. and Canada (U.S. version keyboard only) for designated MacBook and MacBook Pro computers. The packages allow you to replace individual keycaps rather than the entire top case. There are four different keycap packages, based on the color of the key and the type of keyboard (version D and S).
Apple Technician Guide Troubleshooting MacBook Pro (15-inch, Mid 2009) © 2009 Apple Inc. All rights reserved.
General Troubleshooting Update System Software Important: Whenever possible before beginning troubleshooting, ensure the latest software and firmware updates have been applied. Apple Service Diagnostics Run Apple Service Diagnostic to determine if any of the thermal sensors are malfunctioning. Replace any failing sensors. See chart below for correlation between error code and part.
Hardware vs. Software For information on how to isolate a hardware issue from a software issue, refer to: TS1394—Mac OS X: Troubleshooting installation and software updates HT2956—Troubleshooting Mac OS X installation from CD or DVD For information on how to troubleshoot a software issue, refer to: HT1199—Mac OS X: How to troubleshoot a software issue
Functional Overview Refer to this diagram for symptoms related to MacBook Pro (15-inch, Mid 2009) logic board connectors.
Block Diagram, MacBook Pro (15-inch, Mid 2009) Refer to this diagram to see how modules are interrelated.
Liquid Contact Indicators Liquid Contact Indicators (LCI) have been added to specific locations on current Mac portables and desktop keyboards to help determine if systems have been exposed to liquid. Damage due to liquid exposure is not covered by the Apple one (1) year limited warranty or the AppleCare Protection Plan (APP). Normally represented by small white dots, the LCIs turn red when they have come in contact with liquid, such as an accidental spill.
Resetting the Parameter RAM (PRAM) To reset PRAM, 1. If the computer is on, turn it off. 2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in Step 4. Note: If the keyboard does not have an Option key, use the Alt key instead. 3. Turn on the computer. 4. Press and hold the Command-Option-P-R keys. Important: You must press this key combination before the gray screen appears. 5.
Display Issue: Pixel Anomalies When displaying a single color over the screen area, the LCD panel might show one or more pixels that are not properly lit. To determine if the display has an acceptable number of pixel anomalies, follow the steps below: 1. Set the display image to one of the following colors: all-white, all-red, all-green, all-blue, or all-black display.
Symptom Charts Follow the steps in the order indicated below. If an action resolves the issue, retest the system to verify. Note: A compilation of Quick Check tables is available at http://service.info.apple. com/QRS/en/quickreference.pdf. Note: There is no silkscreen text on final production logic boards. The photos shown with test points are from pre-production units and are solely for reference.
2. Reset SMC (remove all system power for 1 minute), and verify unit starts. Can system start up after SMC reset? Yes Corrupt SMC state preventing power on. Issue resolved with SMC reset. No Go to step 3 Yes System can start up from known-good battery -customer battery possibly at fault or needs to be charged. Continue to verify customer battery then AC adapter use and battery charging. Go to step 4. No System will not power using known-good battery only. Go to step 5 4.
8. Verify adapter status LED turns on green then orange indicating power and battery charge in progress. A green LED can indicate a full battery, removal of battery or battery not recognized. 9. Verify power from adapter is present on logic board. Remove system battery, use AC power only. Reseat or test known-good MagSafe cable to achieve power for logic board. 10. Remove two screws on metal cable cover to access keyboard connector. Yes No AC power is down or battery is not charging.
Won’t Start Up Unlikely cause: display assembly, speakers, fan, camera, microphone Quick Check Symptom Quick Check Power but No start up • No startup chime, some video activity, Apple logo, startup spin dial • Startup chime with possible beep tones. • Fan, hard drive spin or optical drive reset sound • Sleep LED is on , blinking or went out • Caps Lock LED toggles when pressed 1. Reset SMC. 2. Verify startup process passes initial memory checks – no beep errors or flashing sleep LED indicators.
3. Reseat customer memory and/or swap in knowngood memory to isolate bad memory and replace defective parts. Yes Customer memory defective and replaced. Continue to verify startup process. Go to step 4 X02 No Should known-good memory fail in one or more slots, replace logic board. M07 4. Hold the Alt (Option) key during startup and verify there is a bootable hard drive shown in Startup Manager. Choose customer hard drive.
8. Use Disk Utility loaded from OS install disc to verify if hard drive is available on device list. Is customer hard drive listed in Disk Utility? Yes Customer hard drive available for inspections and repair. Go to step 10. No Hard drive not present, troubleshoot hard drive and cable. Go to step 9. 9. Troubleshoot hard drive and hard drive SATA cable with cable reseat and known-good part substitutions.
Intermittent Shutdown Unlikely cause: hard drive, optical drive Troubleshooting Shutdown Causes Your computer’s system log may record why it shut down or went into sleep mode. Reviewing SMC codes in the system.log of the Console application may provide some information about why the event occurred. To review SMC codes in the system.log in Console: 1. Open the Console application. Console is located in the /Applications/Utilities/ folder. 2. Select Open System Log under the File menu. 3.
Shutdown Cause Number Suggested Fix Watchdog timer detected unresponsive application, shutting down the system. Troubleshoot for stuck application, startup item and any loading preferences (Mac OS X Server Energy Saver). Watchdog timer detected unresponsive application, restarting the system. Troubleshoot for stuck application, startup item and any loading preferences (Mac OS X Server Energy Saver). Multiple temperature sensors exceeded the defined limit..
Quick Check Symptom Quick Check Intermittent shutdown • Powers off during startup • Powers off with desktop use 1. Verify battery charge status 2. Check AC adapter MagSafe connector and connection with system 3. Reset SMC and PRAM 4. Start up with shift key down for safe mode 5. Startup from known-good bootable device 6. Check system.log info for shutdown cause 7. Run AHT /ASD for sensors + thermal test Deep Dive Check Result 1. Identify shutdown code recorded in system log file. Open the system.
2010-08-05 3. Start up from product OS install disc or from an external hard drive with product Mac OS. Are shutdown symptoms and events gone while starting up from this known-good Mac OS? Yes Shutdown events cease on known-good OS. Reinstall Mac OS on customer hard drive and update OS with latest version and check if bootROM updates are available. No Symptoms unchanged - go to step 4 4. Check system running on battery only. Use known-good charged battery.
7. Check if sleep event happens repeatedly in system.log If sleep/wake events are repeatedly reported, plug external monitor and run ASD to check for sleep sensor test. Verify if sleep sensor test is failing. 8. Check if over temp cause reported in system.log If shutdown error is related to over temp shutdown cause, run ASD and verify that a sensor or fan failure is reported. Yes Check for intermittently shorted BIL/sleep sensor in top case. If damaged, replace BIL/sleep sensor cable of top case.
No Video/Bad Video Unlikely cause: hard drive, optical drive, top case, battery, power adapter Quick Check Symptom Quick Check Power, but No Video • Power • No video • fan, hard drive spin, or optical drive reset sound • sleep LED is on or went on • light if Caps Lock pressed 1. Reset SMC. 2. Reset PRAM. 3. If no startup chime, verify with known-good memory. 4. Verify with external monitor. 5. Press Alt key on startup.. Deep Dive Check 2010-08-05 Result Action 1.
4. Reset SMC and verify that system video is displayed. Yes Corrupt SMC State preventing video. No Go to Step 5 5. Reset PRAM. If no action, use external keyboard with same sequence. Verify that system video is displayed. Yes Invalid or Corrupt PRAM contents affecting video output No Go to step 6 6. Connect External video Connect known-good VGA/ DVI adapter to known-good display, press power button and close display to force main screen startup on external video.
8. Check for sleep sensor condition. If display assembly sleep sensor is stuck in a closed state, video will appear on internal display temporarily, until the OS sleeps the system. Disconnect BIL/ sleep cable and restart unit without external display. Verify that system starts up with video on internal display stays on and does not go into sleep mode. Yes Sleep sensor was stuck or had shorted cable. Replace BIL/ sleep sensor cable. No Symptoms unchanged - Go to Step 9 9.
11. Verify with reseated backlight cable or replaced display assembly Verify that unit now has video and backlight. Yes Issue was only due to damaged display assembly or unseated cable. No Display cable damaged the logic board. Replace logic board.
3. Does battery status indicate a fully charge battery with all LEDs on? Yes Customer battery charged, check health. Go to step 13. No Go to step 4 4. Does battery status indicate the battery is not recognized with a single LED on that chases back and forth 5 times? Yes Go to step 8 and tag battery as a possible P11 candidate. No Go to step 5 5.
11. Battery status LEDs not working - inspect button stuck or cable disconnect at logic board and reset SMC. Yes LED status now working. Go to step 3. No Go to step 12. 12. Remove system battery and connect and test a knowngood battery status indicator assembly. Do LEDs indicate a battery not recognized chase pattern? Yes Replace customer battery LED indicator assembly. Go to step 3 X03 No Replace customer logic board. M20 13. Open Apple System Profiler and click on the Power Tab on the left.
Kernel Panic/System Crashes Unlikely cause: Battery, Power Adapter Quick Check Symptom Quick Check Memory Issues/Kernel panic and freezes • Display notice of system kernel panic during start up and desktop use. • System freeze during use. • System freeze upon wake from sleep. 1. Reset SMC and clear PRAM 2. Remove suspect external devices. 3. Verify user memory is Apple-approved memory, and memory configuration matches memory installed. 4. Start up with shift key down for safe mode. 5.
3. Boot in Safe Mode with Shift key down, and check for recent kernel panic data in panic log. Open Panic.log file on hard drive and check for affected interface that crashed. If unit still crashes during startup, you will need to take out disk to a good system to access the file. Verify that kernel panic dependency is not with an I/O interface. 2010-08-05 Yes Kernel Panic is not a system I/O related device.
Remove I/O device where possible to pinpoint faulty device: Yes - Disconnect camera cable from display assembly (for AirPort, Bluetooth, camera, and ambient light sensor). Camera cable can be disconnected without affecting startup and test. If AirPort card presence is crashing system, replace AirPort card. If still issue, replace display assembly (for Bluetooth, camera, or cable damage). - Bluetooth card to isolate Bluetooth. If Bluetooth card presence is crashing system, replace Bluetooth.
6. Disconnect display assembly and test with known-good display assembly. Verify that system now starts up without kernel panic/freeze. Yes Replace display assembly. No Go to step 7 7. Check for thermal values and fan running speed Run ASD to check for fan and sensors test, and verify that ASD does not report any overtemp, failing sensor, or fan.
Battery Run Time Too Short Quick Check Symptom Quick Check Battery Run Time Too Short 1. Check if the battery is covered under a repair extension program. Use the “Portable Computer Battery Screening Process for Apple Service Providers” (Knowledge Base CP165). Battery runs out of power very quickly (less than two hours) 2. Verify no applications have runaway processes with the CPU. See “Runaway applications can shorten battery runtime” (Knowedge Base TS1473). 3.
Deep Dive Check Result 1. With battery removed, will a known-good AC adapter start up and run the system and show MagSafe LED status? 2. Does a known-good power adapter’s LED light up either green or amber? 3. Does the unit run on knowngood power adapter alone? Action Code Yes Confirm user’s AC adapter as bad and replace. P14 No Verify MagSafe board cable seating to logic board. Go to step 2 Yes SMC on logic board senses AC power adapter. Go to step 3 No Replace the MagSafe board.
Deep Dive Check Result 1. Verify that the MagSafe LED is green or amber while connecting a known-good AC adapter on customer system. Yes SMC on logic board senses AC power adapter and enabled power. Go to step 4. No Verify MagSafe interconnect board is connected to logic board. Go to step 2 2. Does the unit run on knowngood AC power adapter only? Yes Issued resolved. No Replace the MagSafe interconnect board. Go to step 3. 3.
Noise / Hum / Vibration Unlikely cause: RAM, display assembly, top case, camera, microphone, battery Quick Check Symptom Quick Check Noise / Hum / Vibration 1. Verify and reproduce the source of the noise from the computer / adapter with the customer. Computer or AC adapter emits a noise or vibration. 2. If the AC adapter is the source of the noise disconnect and try a known-good adapter. ( a small amount of hum or vibration is normal with AC adapters ).
5. Is the noise from the hard drive? 6. Is the noise coming from the fan? 7. Noise maybe related to interference from other electrical devices operating near the computer, or on the same AC power source. Verify if noise is gone when operating in a different location on a different AC circuit. 2010-08-05 Yes It is normal for drives to produce noise when they spin up or the heads move. Replace drive if noise is above normal levels.
Burnt Smell / Odor Unlikely cause: Enclosure Quick Check Symptom Quick Check Burnt Smell / Odor 1. Disconnect the battery and AC adapter from the computer. Computer or power adapter emits an odor or smell of smoke. 2. Attempt to identify the source of the odor. Visual clues are component damaged like capacitor chip popped or burn marks. 3. Check AirPort Card cable orientation. Deep Dive Check Result 1. Has the source of the odor been identified. 2. Are any burn marks visible on components? 3.
4. Is the computer operating normally? Yes This could be related to normal operation. Also check for accidental damage cause using Knowledge Base article http://support.apple.com/ kb/CP161”. No Please refer to best related troubleshooting section. If after inspecting the unit you feel there is a possible safety issue with the computer or AC adapter, please notify Apple.
Communications Ethernet Port/Device Issue Unlikely cause: power adapter, battery, speakers, optical drive, hard drive, fan, camera, microphone, top case, display assembly, AirPort card Quick Check Symptom Quick Check Ethernet Port/Device Issue • No Ethernet device present • Unable to access network resources • Ethernet device shows no connection • Ethernet device unable to get an IP address • Slow network performance 1.
2010-08-05 3. Verify if IP address is listed for the Ethernet interface in System Preferences: Network. Connect computer to network with known-good DHCP IP allocation, ensuring static DHCP maps or filtering is not preventing address allocation. Note: DHCP allocation may not be instantaneous depending on network. Retest. Yes Go to step 4. No If connection is OK on knowngood system, replace logic board. 4. Verify connection by using Network Utility to ping another connected computer on the same subnet.
AirPort/Bluetooth: Defective Wireless Devices Unlikely cause: power adapter, battery, speakers, optical drive, hard drive, fan, camera, microphone, top case Caution: When testing an AirPort card connection, wait at least 5 seconds after shutdown before touching the camera cable connection to the logic board. Waiting less than that could damage the AirPort card.
2010-08-05 2. Run Clamshell Service Diagnostic utility and check that all devices are found. If not, reseat the camera cable connection to the logic board. Yes Loose logic board connection. N04 No AirPort issue, go to step 3, Bluetooth issue go to step 7. 3. (AirPort) Verify the antenna connections to the AirPort card are not reversed or loose. Reseat antenna and I/O cable connections. Yes Loose connections or crossed antenna.
No/Poor Wireless Signal Unlikely cause: power adapter, battery, speakers, optical drive, hard drive, fan, camera, microphone, top case Quick Check Symptom Quick Check No/Poor Wireless Signal • Unable to find networks • Intermittent connection dropouts • Slow transfer speeds 1. Check for nearby interference sources in the 2.4/5GHz range such as microwave ovens and cordless phones (Knowledge Base HT1365). 2. Check that computer is within base station range – move closer to base station. 3.
3. Verify the antenna connections to the AirPort card are not reversed or loose. Reseat antenna and I/O cable connections. Yes Loose connections or crossed antenna N04 No If the connectors are secure, antenna connections not reversed and show no signs of damage or wear, go to step 4. 4. Try a known-good AirPort antenna , retest and verify that issue is fixed.. Yes Replace user’s AirPort antenna. No Continue to use known good antenna, go to step 5. 5. Try a known-good AirPort card and retest.
2. System Preferences has a Bluetooth panel. Ensure Bluetooth is on and discoverable. Are there any devices listed in pairing window? Yes Choose known-good device and establish a connection. Go to step 3. No Attempt Bluetooth repair, go to step 5. 3. Ensure a known-good Bluetooth device is on, in close range and in discoverable mode. Is computer pairing with known-good device? Yes Pairing verified, connect with user’s device, go to step 4 No Attempt Bluetooth repair, go to step 5. 4.
8. Continue to test user’s Bluetooth device to determine if there is a disconnect. Do not allow computer to sleep during this test. Is link lost during test? If link is lost during start up, turn on System Preferences: Bluetooth: Advanced: “Open Bluetooth Setup Assistant at start up when no input device is present”. Yes Check for software update, 2.4 GHz radio interference, device low battery or user’s device features list for explanation. No User’s device not losing connection.
3. Isolate AirPort card by removing the I/O connection from the AirPort card. Reconnect camera cable connection to logic board. Is kernel panic resolved? Yes Go to step 4. No Go to M06 Kernel Panic / System Crashes. 4. Connect and test with a known-good AirPort card. Is kernel panic resolved? Yes Replace AirPort card. N13 No Replace display assembly.
Deep Dive Check Result 1. Inspect the display clutch barrel for damage. AirPort radio is in display clutch barrel area. Code Yes Record damage: Proceed to possibly repair damaged parts, go to step 2 No No visible damage, go to step 2 Yes Possible AirPort interference from the Bluetooth card. Change AirPort base station channel. (Knowledge Base TS1809.) No Continue by checking connections, go to step 3 3. Run Clamshell Service Diagnostic utility and check that all devices are found.
8. (Bluetooth) Enable Bluetooth and try a known-good Bluetooth card if available. Verify that Bluetooth is pairing with known-good device. Yes Replace Bluetooth card. No Go to Defective Wireless Devices. N15 Wireless Input Device Doesn’t Pair Unlikely cause: display assembly, logic board, optical drive, hard drive Quick Check Symptom Quick Check Wireless Input Device Doesn’t Pair • Can’t get the system to recognize the Bluetooth keyboard or mouse 1.
3. Ensure a known-good Bluetooth device is on, in close range and discoverable mode, Is system pairing with knowngood device? Yes Pairing verified, connect with user’s device, go to step 4. No Attempt Bluetooth repair, go to step 5. 4. Is Bluetooth pairing with user’s Bluetooth device? Yes Issue resolved. No Check for SW update for both System and user device. 5. Run Clamshell Service Diagnostic utility and check that all devices are found. If not, reseat camera cable with logic board.
Display Display Anomalies Quick Check Symptom Quick Check Display Anomalies • Incorrect/missing colors • Distorted/blurred image • Pixel anomalies • Vertical/horizontal lines • Non-uniform brightness • Image flicker • Image persistence 1. Allow display to reach normal operating temperature for about 15 minutes before evaluating front-of-screen performance. 2. Check display preferences for use of custom display profile. 3. Check brightness setting. 4. Check for Software Updates. 5.
Deep Dive: Incorrect/Missing Colors Check Result 1. Verify display is listed in the System Profiler’s Graphics/ Displays device tree. 2010-08-05 Action Code Yes This ensures color profile can be matched with LCD. Go to step 2. No Go to N09. 2. Verify System Preferences Display Profile is valid for display being tested. Color profile should be set to Color LCD, user may have created an off-color calibration setting.
Deep Dive: Distorted/Blurred Image Check Result Action 1. Sample image illustrates loss of LVDS data signals to LCD or a defective LCD panel, Inspect & reseat LVDS cable connection looking for damaged or bent pins. Is image restored with reseated cable connection? Yes Issue due to loose connection. Display issue resolved. No Go to step 2. 2. Substitute a known good display clamshell to test logic board video output.
Deep Dive: Vertical/Horizontal Lines Check 2010-08-05 Result Action 1. Horizontal lines may be related to a failing RAM module. Verify if video issue only happens AFTER the Apple logo and the spinning wheel has appeared. Yes Issue only happens AFTER Apple logo and spinning wheel appears. Go to step 2. No Issues happens since startup. Go to step 5. 2. Start with shift key down (safe mode) to disable system extensions. Verify if issue still happens when booting in safe mode. Yes Go to step 5.
7. Substitute a known-good display assembly module to test logic board LVDS video output. Is normal video restored? Yes Replace display assembly module. L05 No Replace logic board. M04 Deep Dive: Non-uniform Brightness Check 2010-08-05 Result Action 1. Determine if brightness uniformity issue is visible after display has warmed up for 15 minutes. Yes Go to step 2. No Display backlight can take several minutes to stabilize. 2. Check LVDS cable connection to logic board.
Defective Camera / Built-in iSight Not Operating Correctly Quick Check Symptom Quick Check Defective Camera • Camera not detected • No green LED for camera • Excessive blooming • Poor white balance • Poor focus • Green image • Image distortion 1. Check for Software Updates. 2. Verify camera lens and glass panel are clear of contaminants. Deep Dive Check 2010-08-05 Result Action Code 1. Launch System Profiler and confirm that “Built-in iSight” is listed under USB High-Speed Bus.
Blank / No Video Unlikely cause: Power adapter, speakers, ODD/HDD, fan, microphone, top case Quick Check Symptom Quick Check Blank / No Video • No video • No backlight 1. Check brightness setting 2. Attach known-good supported external display. 3. Boot from Mac OS X install DVD that came with computer. Deep Dive Check 2010-08-05 Result Action 1. Verify boot chime present when system restarted. Reset SMC and clear PRAM if necessary for proper start up. Is LCD video present? Yes Go to step 3.
6. Verify LCD video works with a known-good display assembly. Yes Replace display assembly. No Go to No Video symptom code flow. L03 Backlight Issue / No Backlight Unlikely cause: Power adapter, battery, speaker, ODD/HDD, fan microphone, top case Quick Check Symptom Quick Check Backlight Issue / No Backlight • Display not illuminated • Flashing, unstable or non uniform background lighting • Poor backlight at some or all settings Check that brightness setting is above minimum.
5. Inspect LVDS connectors and cable under magnification for pinched cables and damaged or bent pins. Do any of the connections appear to be defective? Yes Defective LVDS cable. Replace display assembly. Defective LVDS connector on logic board. Replace logic board. 6. Substitute a known-good display clamshell to test logic board video output. Is backlight and display text back to normal? M25 No If connections are OK and secure and the display is still blank, go to step 6.
3. Inspect and reseat the LVDS cable and camera cable connection between display and logic board. Also test if brightness setting is a contributing factor. Has flickering stopped? Yes Loose cable connection. Issue resolved. No Go to step 4. 4. Substitute a known good display assembly to test logic board video output. Has flickering stopped? Yes Replace display assembly. L06 No Replace logic board. M04 5. Verify the source of the noise is the electrical as opposed to mechanical.
Cosmetic Defects Quick Check Symptom Quick Check Cosmetic Defects • Cracked LCD • Scorched or melted LCD • LCD impact damage 1. Determine damage caused by user/technician environment, accidental damage, or abuse. 2. Inform user/technician the failures are not covered by Apple warranties. Refer to http://www.apple.com/legal/warranty Uncategorized Symptom Quick Check Symptom Quick Check Uncategorized Symptom Verify whether existing symptom code applies to the issue reported by the user.
Mass Storage Hard Drive Read/Write Issue Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check Symptom Quick Check Hard Drive Read/Write Issue Bad Sector/Defective Drive Formatting Issue • Cannot save documents • Read/Write error message • Hang when accessing or saving data 1. Boot from Install DVD. Verify S.M.A.R.T. status of drive using Disk Utility. 2. Repair disk using Disk Utility. 3. Erase disk and reinstall Mac OS using Installer. Deep Dive Check Result 1.
4. After reseating hard drive SATA and logic board connections, does known-good hard drive boot to desktop? Yes Reinstall user’s drive, go to step 2 No Suspect hard drive SATA cable, go to step 5. 5. Replace hard drive SATA cable and retest with known-good hard drive. Yes Reinstall user’s drive, go to step 2. X03 No Replace logic board. M19 6. Did user’s hard drive start up successfully? Yes Issue resolved. No Repair or replace hard drive, go to step 7. 7.
Deep Dive Check 2010-08-05 Result Action Code 1. Boot from Restore DVD and launch Disk Utility. Is hard drive available for Disk Utility to repair? Yes Go to step 2. No Go to step 3. 2. Did Disk Utility mount and repair hard drive successfully? Reseat hard drive if necessary. Yes Restart computer, go to step 6. No If computer has not been verified with a known-good hard drive, go to step 3; otherwise, go to step 7. 3.
Hard Drive Noisy Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check Symptom Quick Check Hard Drive Noisy • Noise during start up • Noise during operation • Noise when drive is copying or saving data 1. Start up from Install DVD. Verify S.M.A.R.T. status of hard drive using Disk Utility. 2. Repair disk using Disk Utility. 3. Check for reported noise and compare with Knowledge Base article “Apple Portables: Hard Drives and Noise “ http://support.apple.
5. After installing new hard drive, do you still have drive noise? 6. After removing hard drive, verify if the system is still noisy. 7. Install a known-good hard drive and verify if the noise level is similar to user’s hard drive. Yes Remove hard drive and start up from external drive to test fan noise. Go to step 6. No Issue resolved. Yes Fan noise or optical drive noise likely to be the cause. See ODD Noisy table and Fan failures/Thermal issues table. No Go to step 7.
Deep Dive Check Result 1. Is optical drive listed in the device tree for serial-ATA devices in System Profiler? Code Yes Optical drive has power, inspect disc acceptance. Go to step 5. No Inspect hardware. Go to step 2 2. Verify all connections between logic board, flex cable, and optical drive are secure. Visually inspect cables and connectors for any debris, damage, or bent pins. Is optical drive now listed in System Profiler? Yes Optical drive has power, inspect disc acceptance. Go to step 5.
8. Does disc eject properly from optical drive? Yes Issue resolved. No Replace optical drive or top case that interferes with disc ejection. 9. With replacement flex cable and interconnect board, is disc now recognized? Yes Issue resolved. No Replace optical drive. If drive has already been replaced, then replace logic board.
2. Can optical drive read both CD and DVD known-good media? Yes Go to step 6 No Reading CD only or DVD only indicates laser issue, replace optical drive. J03 Optical drive cannot read any media reliably, go to step 3. 2010-08-05 3. Reseat cable connections at logic board and optical drive. Verify that media is now recognized and reads reliably. Yes Reseat resolved issue. X03 No Go to step 4. 4.
Optical Drive Not Recognized/Mount Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check Symptom Quick Check Optical Drive Not Recognized/ Mount • Discs inject and eject, but do not appear in Finder 1. Use Apple System Profiler ATA section to see if the optical drive appears. 2. Serial-ATA section of Apple System Profiler will show any media inserted. 3. Check Finder Preferences: General and make sure “CD’s, DVD’s and iPods” is checked under “Show these items on the Desktop.” 4.
Optical Drive Noisy Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check Symptom Quick Check Optical Drive Noisy • Noise during boot • Noise during operation • Noise when drive is copying or writing data 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. 2. Check with known-good discs. Install discs that came with the computer. 3. Check to see if noise occurs without media in the drive.
2010-08-05 4. Disc spin should cease 30 seconds after mounting data CD on OS desktop. Is the noise related to disc spin? Yes Go to step 5. No Go to step 6. 5. Remove the optical drive and check for the correct seating of the brackets on the optical drive and in the top case. Reinstall drive in unit and retest. Verify if drive is still noisy. Yes Go to step 6. No Issue resolved. Optical drive was not properly mounted in enclosure. (Possible physical damage to optical drive.) 6.
Optical Drive Not Performing to Specs Unlikely cause: LCD, speakers, fan, camera, microphone Quick Check Symptom Quick Check Optical Drive Not Performing to Specs 1. Test optical media in another drive of the same type in same type of computer to rule out media issue. Read or write speeds slower than expected. 2. Check with known-good discs—Install discs that came with the computer. 3. For disc write issues, check with known-good media that performs well in another computer and drive of the same type.
4. Install and test with replacement optical drive SATA flex cable. Verify that media is now recognized and reads reliably. Yes Cable change resolved issue. X03 No Replace optical drive. (Mechanical damage to optical drive, if found) J03 (J05) 5. Test write data to compatible CD and DVD media. Verify burned media is recognized and reads reliably. Yes Issue resolved. No Replace optical drive.
Input/Output Devices USB Port Does Not Recognize Known Devices Unlikely cause: LCD, hard drive, optical drive Quick Check Symptom Quick Check USB Port Does Not Recognize Known Devices 1. Check the for latest software update. USB-wired keyboard/mouse or USB flash drive not recognized 2. Use Apple System Profiler to verify the computer recognizes the USB bus. 3. Test port with known good Apple keyboard or mouse. 4. Verify any USB hubs have sufficient power. Deep Dive Check Result 1.
Built-in Keyboard Does Not Work Properly Unlikely cause: LCD, hard drive, optical drive Quick Check Symptom Quick Check Built-in Keyboard Does Not Work Properly • Keystrokes not recognized • Locks up • Displayed characters don’t match 1. In System Preferences: International: Input Menu, enable Keyboard Viewer. Select Show Keyboard Viewer from the Input Menu in the menu bar. Test the keyboard. 2. Confirm correct keyboard layout is selected. 3. Update to the latest system software. 4.
4. Reseat cable and check that flex cable end is fully inserted and aligned with connector on logic board, and that connector lock is closed. Verify that keyboard now functions properly. Reseat cable and verify with ASD that all keys are functional. Yes Issue resolved. K01 No Replace top case. Go to step 5. 5. Verify that all keys are functional using ASD. Yes Issue resolved. K01 No Replace logic board.
Built-in Trackpad Does Not Work Quick Check Symptom Quick Check Built-in Trackpad Does Not Work • Cursor does not move. • Select button of trackpad inoperable • Multiple touch features inoperable 1. Check for environmental factors such as humidity, hand lotion or jewelry. Check if user is touching the trackpad simultaneously with both hands. 2. Clean the trackpad surface (with the computer powered off) using a clean, dry, lint-free cloth. 3. Make sure all software and firmware updates have been applied.
6. Does the select button click? Verify trackpad alignment is proper and click-depth set screw is at factory setting. Yes All trackpad issues resolved. No Go to step 7 7. Does a known-good trackpad work? Yes Replace trackpad according to symptom found. -No Mouse/trackpad response No K02 -Trackpad cursor not tracking properly K12 -Trackpad button issues K13 Replace logic board.
3. In the Apple System Profiler, can you see the AirPort and Bluetooth cards? Yes The light sensor connection to logic board is likely good. Replace display assembly. L14 No Go to step 4. 4. Reseat the keyboard backlight connection to the logic board. Does the keyboard backlight work now? Yes Issue resolved. No Go to step 5 5. Measure the voltage between pin 4 and pin 2 of the keyboard backlight connector J5815.
2. Reset SMC and verify if Apple Internal Keyboard/Trackpad is now seen in the USB devices list of Apple System Profiler. Yes Go to step 3. No Replace logic board. 3. Disconnect and verify that keyboard flex cable is in good condition (no delamination or torn cable end, no missing or cracked tracks). Yes Go to step 4. No Go to the “Built-In Trackpad Does not Work” symptom table. 4.
Deep Dive Check 2010-08-05 Result Action Code 1. Can you see the Apple Internal Keyboard/Trackpad continuously listed under USB in Apple System Profiler? Yes Trackpad communicating to system. Go to step 5. No Go to step 2 2. Does the trackpad look damaged? Yes Test with known good trackpad. Go to step 6. No Go to step 3. 3. Reseat the trackpad flex cable on the logic board. Does the trackpad work now? Yes Loose cable. Issue resolved. No Go to step 4. 4.
Apple Remote Inoperable Unlikely cause: LCD, hard drive, optical drive Quick Check Symptom Quick Check Apple Remote Inoperable • Remote is not recognized. 1. The computer is on and awake. 2. Check with known-good remote on user’s computer and the user’s remote on known-good computer 3. Remote is used within 30 feet of the computer and unobstructed line-of-sight to the IR window. 4. Clean the IR window. 5. Open System Preferences: Security pane.
4. Does the Apple Remote now work? Yes Issue resolved. No Replace the HD SATA/IR/Sleep LED cable. Go to step 5. 5. Does the Apple Remote now work? Yes Issue resolved. K99 No Replace logic board. M15 Built-in Speaker Has No Audio Unlikely cause: LCD, hard drive, optical drive Quick Check Symptom Quick Check Built-in Speaker Has No Audio 1. Make sure all software updates have been applied. Can’t hear any audio from within the machine. 2.
3. Verify that you now get audio through internal speakers . Yes Issue resolved. No Replace logic board. 4. Disconnect known-good headphones or speakers. Verify that you now get audio through internal speakers. Yes Issue resolved. No Replace affected speaker(s). M09 X08 Distorted Sound from Internal Speaker Unlikely cause: LCD, hard drive, optical drive Quick Check Symptom Quick Check Distorted Sound from Internal Speaker • Distorted audio 1. Reset PRAM. 2.
2010-08-05 2. Use the Sound Output system preference to test the left and right speakers. If lower bass notes are distorted, right speaker/subwoofer may be defective. Are all speakers free of distortion, sounding clear and loud?. Yes Issue resolved. No Adjust volume to test full range of volume settings. Go to step 3. 3. Is affected speaker cable properly inserted and free from damage? Yes Go to step 4. No Reseat speaker cable or replace damaged speaker. Go to step 5. 4.
SD (Secure Digital) Memory Card Will Not Insert Into Slot Unlikely cause: LCD, logic board, hard drive Quick Check Symptom Quick Check SD Memory Card will not insert into SD Slot 1. The SD memory card must be a 32 mm by 24 mm by 2.1 mm. You can also use thinner cards, such as MultiMediaCards (MMC). SD Memory Card does not fully seat into the slot 2. Clear any obstruction in the slot. Slot door does not open completely Deep Dive Check Result 1. Check that a known-good SD card fits in slot. 2.
SD (Secure Digital) Memory Card Not Recognized By System Unlikely cause: LCD, logic, optical drive, hard drive Quick Check Symptom Quick Check SD Memory Card is not recognized by the system. 1. Check correct drivers are installed for the customer’s SD card type. Standard SD memory cards are supported by OS Software, but other may require specific driver software to be used. Card does not show up on the desktop or in System Profiler 2. Verify with known good SD Memory card that issue remains.
3. Unlock the customer SD Card and verify that it can be read and written on system. Yes System is functional. No Check that a known-good SD Memory card can read and write correctly on system. If yes, redirect customer to SD card vendor for faulty/ unsupported card. If no, replace logic board for damaged SD card slot.
Uncategorized Symptom Quick Check Symptom Quick Check Uncategorized Symptom Verify whether existing symptom code applies to the issue reported by the customer. If not, document reported symptom and send feedback to smfeedback@apple stating that a suitable symptom code could not be found.
Mechanical Issues: Thermals and Enclosure Reset/Power Button Stuck Unlikely cause: LCD, hard drive, optical drive Quick Check Symptom Quick Check Reset/Power Button Stuck • System will not power on • System sounds bootROM unlock tone during startup • System automatically starts up repeatedly 1. Diagnose stuck button with SMC keyboard reset sequence 2. Check for issue occurrence on battery and on AC power 3.
3. Inspect keyboard flex cable for loose or damaged connections. Align and reseat the keyboard flex cable on logic board connector. Yes Cable reseat restored poweron key operation. No Power-on key still appears to be stuck or open. Go to step 4. Yes System powers on suggesting top case power on key circuit is open. Replace top case for open power-on key. No Power-on key circuit appears to be closed suggesting a stuck power-on key. Go to step 5.
System Runs Hot Unlikely cause: LCD, hard drive, optical drive Quick Check Symptom Quick Check System Runs Hot • System feels very warm • Fan(s) not working • Fan(s) are full on 1. Verify the computer operating on a flat, hard surface and the vents are not blocked. 2. Verify the computer is not running hotter than expected for normal operation. If possible, compare to a similarly configured computer. 3. Reset SMC. 4. Inspect fan performance 5. Run thermal sensor test. Deep Dive Check Result 1.
2008-09-18 4. Reseat fan connection to logic board or test a known-good fan. Replace a fan that is not spinning or replace logic board that is not spinning a knowngood fan. Is fan(s) working properly? Yes Reseating or replacing bad fan resolved issue. Replace logic board if it does not work with known-good fan. No Go to step 5. 5. Is the heatsink installed properly with no damage to heat fins? Yes Go to step 7. No Replace missing screws or damaged heatsink. Go to step 6. 6.
Uncategorized Symptom Quick Check Symptom Quick Check Uncategorized Symptom Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
Apple Technician Guide Take Apart MacBook Pro (15-inch, Mid 2009) © 2009 Apple Inc. All rights reserved.
General Information Connector Types on Logic Board Vertical Insertion (JST) • • • On the logic board are six types of connectors, each requiring special handling. Make sure you read these tips before disconnecting and installing the connectors. Use black stick under cable to remove. Keep connector level to board when disconnecting and reconnecting. Press evenly when reconnecting or connector can be tipped up and not fully seated.
Horizontal Install • • Pull connector, not cable, to remove. Slide connector into receptacle on same horizontal plane as board. Examples: • MagSafe cable on underside of board • battery power cable on underside of board Thin, Multi-Pin Horizontal Insert • • Use fingernails or tweezers to remove evenly. Slide connector into receptacle on same horizontal plane as board.
Replacement Caution: When connecting cables, make sure they are fully connected. Replacement Caution: To avoid a short to the logic board, be sure to place EMI gasket on camera cable—positioned precisely where shown— after cable is fully connected to logic board. Then, place black shim behind connector.
Low-Profile Solid Platform Flex • • Use black stick and gentle rocking motion to release tension to remove cable. Keep connector level to board and press evenly on platform to install.
Battery Precaution This computer contains an internal-only battery that is serviceable by Apple-authorized service providers only. Tamper-proof screws are employed to prevent customers from attempting to remove it. Before you begin any procedure (except memory removal), disconnect the battery from the logic board. Failure to do so could damage the computer.
Service Fixture A custom-made fixture (922-9102) is used to remove and replace the heatsink and left fan from the logic board to prevent flexing the logic board The service fixture provides support to the logic board. Failure to use the service fixture will flex the logic board and strain components on the board. The fixture is two-sided; one side is for fan removal and installation and the other side is for heatsink removal and installation.
Icon Legend The following icons are used in this chapter: Icon Meaning Warning or Caution Check mark; make sure you do this Temperature Concerns The normal operating temperature of this computer is well within national and international safety standards. Nevertheless, customers may be concerned about the generated heat. To prevent an unneeded repair, you can compare a customer’s computer to a running model, if available, at your repair site.
Bottom Case First Steps Warning: • Shut down computer. • Wait 10 minutes • Unplug all cables. • Put on ESD strap.
Removal Caution: To prevent scratches, use a protective cloth. 1 Important: The screws at the sides and front of the computer must be removed and installed at an angle.
2 • • Remove 10 screws: 3 (13.5 mm) 922-8985 7 (3 mm) 922-8986 Replacement Note: Install screws in the order shown. 3 Use black stick to loosen and remove bottom case.
Replacement 1 When replacing a bottom case, retain the customer’s bottom case until the repair is complete. Before installing the replacement bottom case, write the serial number on the inside of the new bottom case. You might need a magnifying glass to read it. Refer to Transferring the Serial Number. 2 Install bottom case so that 2 clips snap onto top case.
Battery First Steps Remove: • Bottom case Tools • • • Clean, soft, lint-free cloth ESD wrist strap and mat Torx Plus® Tamper 6 screwdriver (922-9101) 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Battery 128
Removal 1 Remove 3 (922-9040) Torx Plus® Tamper 6 security screws. 2 Pull battery tab up and forward a short distance to access the battery cable.
3 Using a black stick, pry cable from logic board connector. Replacement 1 Slide front edge of battery under 3 tabs. 2 Connect battery cable and install 3 security screws in order shown. Note: If installing a new battery, attach the new battery label (refer to battery label inbox instructions.
3 Press battery indicator light button to check charge level.
Hard Drive and Bracket First Steps Remove: • Bottom case • Battery Caution: Make sure data is backed up before removing the hard drive.
Removal 1 Loosen 2 captive screws to remove bracket. 2 Lift out bracket. Replacement Note: Make sure 2 rubber grommets are included in bracket before installing it.
3 Use pull tab to tilt hard drive out. 4 Hold hard drive by the sides only. 5 Disconnect hard drive connector.
6 • • • Follow safe handling: Do not press drive Do not touch connector Do not touch circuitry 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Hard Drive and Bracket 135
Replacement 1 Touch a metal surface to discharge static electricity. 2 Make sure 4 Torx T6 mounting screws are installed on the drive. If your replacement drive does not have mounting screws, transfer them from the old drive.
3 Attach connector and insert hard drive at an angle making sure mounting screws are inserted into front bracket. 4 Replace bracket with and tighten 2 captive screws.
Reinstalling Software that Came with the Computer Use the software install discs that came with the computer to reinstall Mac OS X and any applications that came with the computer. Choose either “Archive and Install,” which saves the existing files and settings, or “Erase and Install,” which erases all the data. Important: Apple recommends backing up data on the hard disk before restoring software.
Hard Drive/IR/Sleep Indicator Cable First Steps Remove: • Bottom case • Battery • Hard drive Caution: Make sure data is backed up before removing the hard drive.
Removal 1 Caution: The cable is fragile, be careful when disconnecting and removing the cable. 2 Use black stick to disconnect cable from connector on logic board and carefully pry cable from top of speaker. 3 Remove 4 screws: 2 (3.0-mm) 922-9036 on cable 2 (9.5-mm) 922-9105 on lower bracket • • 4 Carefully peel up cable from top case. Replacement 1 Press cable so it lays flat in top case. 2 Make sure rubber gaskets are installed on front bracket before installing 2 (9.5-mm) screws.
Memory First Steps Remove: • Bottom case • Battery Caution: Avoid touching anything other than the memory area.
Memory Information Memory cards must be: • 1.18 inch (30 mm) • 2 GB or 4 GB • 204-pin • PC-8500 DDR3, 1066 MHz RAM This computer comes with a minimum of 4 GB of 1066 GHz Double Data Rate (DDR3) Synchronous Dynamic Random-Access Memory (SDRAM) installed. Both memory slots can accept an SDRAM module that meets the specifications listed. The slots are stacked on the logic board under the bottom case. For best performance, memory should be installed as pairs with an equal memory card in each slot.
Replacement 1 Install cards at an angle. If installing just one card, install it in lower slot. 2 Press card down. You will hear a click when inserted correctly. 3 If you installed additional memory, check that the computer recognizes it.
Bluetooth Card With Holder Note: This procedure applies only to anti-glare display models.
Removal 1 Disconnect 2 screws. 2 Peel up mylar cover, and disconnect 2 cables: 3 Using black stick, pry camera cable off Bluetooth card holder. 4 Slide Bluetooth holder and card from underneath camera cable and remove assembly from computer.
Replacement Note: Install Bluetooth holder on optical drive as illustrated.
Camera Cable Guide Note: This procedure does not apply to anti-glare models with the Bluetooth card option. The camera cable guide on these models is built into the Bluetooth card holder.
Removal 1 Remove 2 (8-mm) screws (922-9107). 2 Remove cable guide from the top case. Replacement Note: Be sure to anchor the ground tab when reinstalling the screw closest to the display clutch cover.
LVDS Cable Guide First Steps Remove: • Bottom case • Battery Tools • • • Clean, soft, lint-free cloth ESD wrist strap and mat Magnetized Phillips #00 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — LVDS Cable Guide 149
Removal 1 Remove 1 (7-mm) screw (922-8645). Replacement Note: Be sure to anchor the ground tab when reinstalling the screw.
Display Assembly First Steps Remove: • Bottom case • Battery • Camera cable guide • LVDS cable guide Note: There are two display assemblies for this product. Refer to Basics/ General Information/ Display Panels topic for information. Systems with antiglare displays have a Bluetooth card and antenna in the top left corner of optical drive. See step 4.
Removal 1 Locate camera cable shim. Using a black stick, carefully pry shim off the board and set it aside. Note: If you don’t remove the shim prior to disconnecting the cable, you could damage the cable pins or logic board connector. Replacement Note: Be sure to replace the shim after you reconnect the cable. Otherwise, the cable could work loose, resulting in no video. 2 Peel EMI gasket off camera cable connector (A). 3 Disconnect camera cable from logic board (B).
4 • Peel and lift cable off optical drive: Glossy displays (A) • Anti-glare displays (B) Disconnect cable from Bluetooth card and peel up cable.
Caution: Do not pull on the black tab or the LVDS lock bar. Pulling on the tab to remove the LVDS cable will likely result in the metal LVDS lock bar being torn off the cable body This bar is only to be used to disengage the lock from the LVDS connector. A broken lock bar results in a display assembly replacement. 5 Peel EMI gasket off top of LVDS cable, toward the fan 6 To disconnect LVDS cable grasp black tab and gently swing LVDS lock bar up and back to unlock the cable.
8 Open the display to 90 degrees, and place the computer on the foam wedge service fixture. 9 Remove 6 (6-mm) Torx 922-8646 screws: 10 Separate display assembly from top case.
2 Important: Check the AirPort cable At the end of the cable, on the metal part, there are two grounding fingers (two U-shaped marks). Orient the grounding fingers so they are facing the AirPort card and are in contact with the AirPort card connector. The grounding fingers should NOT be facing you.
Display Hinge Behavior The MacBook Pro models have a unique counterbalanced clutch system. It was designed so that when the display is vertical with respect to the ground, the display will remain in place regardless of the angle of the base. Moving the display past vertical allows the hinges to release and the display to close. This is normal behavior and no repair is necessary. Refer to http:// support.apple.com/ kb/HT3304 for more information and to watch a video of the hinge behavior.
Display Clutch Cover First Steps Remove: • Bottom case • Battery • Camera cable guide • LVDS cable guide • Display assembly Tools • • Clean, soft, lint-free cloth ESD wrist strap and mat 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Display Clutch Cover 158
Removal 1 Cover display face with clean, soft cloth. 2 Holding left hinge, slide clutch cover 1/4 inch (6.35 mm) away from the LVDS cable. 3 Press down on clutch cover to loosen 4 hooks inside.
4 Tilt up end of clutch cover as you roll it toward display face. 5 Remove clutch cover. Replacement 1 • • 2 Note shape of clutch cover: flat at bottom curved at top Make sure flat edge is at bottom of display.
3 Position clutch cover onto end with longer cable. 4 Lower clutch cover onto display assembly. 5 Listen for snapping sound as hooks engage. 6 Check for good fit.
AirPort Card First Steps Remove: • Bottom case • Battery • Camera cable guide • LVDS cable guide • Display assembly • Display clutch cover Tools • • • • Clean, soft, lint-free cloth ESD wrist strap and mat Black stick Phillips #00 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — AirPort Card 162
Removal 1 Cover display with clean, soft cloth. 2 Remove 3-mm screw (076-1327) from cable clip. 3 Remove cable clip. 4 Disconnect AirPort cable. 5 Disconnect 2 AirPort antenna cables using a black stick. Replacement Note: Shorter antenna is at bottom. 6 Remove 2 (3-mm) screws (076-1327). 7 Lift out AirPort Card.
Replacement 1 Make sure thermal pad is centered on AirPort Card rather than stuck to display assembly tab. 2 Important: Check the AirPort cable At the end of the cable, on the metal part, there are two grounding fingers (two U-shaped marks). Orient the grounding fingers so they are facing the AirPort card and are in contact with the AirPort card connector. The grounding fingers should NOT be facing you.
Antenna Board First Steps Remove: • Bottom case • Battery • Camera cable guide • LVDS cable guide • Display assembly • Display clutch cover Tools • • • • Clean, soft, lint-free cloth ESD wrist strap and mat Black stick Phillips #00 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Antenna Board 165
Removal 1 Remove 4 (3-mm) screws. 2 Lift out antenna board. Replacement 1 Make sure the AirPort antenna cable is routed in its channel. 2 Connect the antennas to the AirPort card.
Optical Drive First Steps Remove: • Bottom case • Battery Caution: The optical drive is very fragile. Handle by the sides only. Note: Systems with anti-glare displays have a Bluetooth card and antenna in the top left corner. See step 4 for take apart procedure.
Removal 1 • 2 Remove 3 screws 3 (3.5-mm) 922-8719. Using a black stick, gently remove shim located next to camera cable connector. Set shim aside. Note: If you don’t remove the shim prior to disconnecting the cable, you could damage the cable pins or logic board connector. Replacement Note: Be sure to replace the shim after you reconnect the cable. Otherwise, the cable could work loose, resulting in no video.
3 Peel off camera cable EMI gasket (A), disconnect cable (B). Replacement Caution: Make sure camera cable is fully inserted, EMI gasket replaced and shim installed behind the cable. 4 • Peel and lift cable off optical drive: Glossy displays (A) • Anti-glare displays (B) Disconnect cable from Bluetooth card and peel up cable.
5 With a black stick, carefully pry optical cable straight up and off logic board. Important Replacement Note: Install flex cable vertically onto logic board connector. Failure to do so could bend logic board pins and cause the system to not detect a disc when inserted. 6 Lift optical drive out.
2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Optical Drive 171
Optical Drive Data Cable First Steps Remove: • Bottom case • Battery • Optical drive Caution: The optical drive is very fragile. Handle by the sides only.
Removal 1 With a black stick or fingernail, carefully wiggle flex cable off optical drive.
Right Speaker / Subwoofer First Steps Remove: • Bottom case • Battery • Camera cable guide • Optical drive Tools • • • • Clean, soft, lint-free cloth ESD wrist strap and mat Black stick Magnetized Phillips #00 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Right Speaker / Subwoofer 174
Removal 1 Using black stick, disconnect hard drive/IR/sleep indicator cable from logic board. 2 Carefully pry cable from top of speaker assembly and bend back toward hard drive. 3 Disconnect speaker cable from logic board. Note: To disconnect, place black stick under cable and lift straight up.
4 • • • 5 Remove 4 screws: 2 (3-mm), 922-9095 1 (4.75-mm) 1 (2.35-mm), 922-9094 Remove speaker assembly from top case.
Note on Foam: A small piece of foam prevents the right speaker from vibrating against the top case. The foam comes installed either on the inside of the top case or on the bottom of the speaker. Before installing a replacement speaker or top case, do the following: a. Check the inside of the top case below the speaker, as shown. Is foam installed on the case? b. Check the bottom of the replacement speaker, as shown.
Reassembly Note: Replace screws in the order indicated.
Fan, Right First Steps Remove: • Bottom case • Battery Tools • • • • Clean, soft, lint-free cloth ESD wrist strap and mat Black stick Torx T6 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Fan, Right 179
Removal 1 Use a black stick to disconnect fan cable. 2 Remove 3 (T6) 9229108 screws.
Logic Board First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide Important: Removal and replacement of the heatsink or left fan from the logic board requires the service fixture. Failure to use the service fixture could damage components on the logic board.
Removal 1 Locate camera/ AirPort/Bluetooth/ connector and black shim on the logic board. 2 Using a black stick, pry the shim from the logic board. If you don’t remove the shim, you could damage the logic board and/or the camera cable. 3 Peel EMI gasket off camera cable connector (A). 4 Disconnect camera cable from logic board (B). Pull cable on same horizontal plane as the logic board.
Caution: The LVDS cable/ lock bar is very fragile, handle with care. A broken lock bar results in a display assembly replacement. 5 Peel EMI gasket off the top of LVDS cable, pull towards the fan. 6 To disconnect LVDS cable grasp black tab and gently swing LVDS lock bar up and back to unlock the cable 7 Slide cable out of connector by pulling the cable. Do not pull the black tab or lock bar.
8 Remove 2 screws (1.5mm) 922-9037 on cable cover.
10 Remove 7 T6 (3.5mm) 922-9108 logic board screws. Important: If replacing the logic board, use the service fixture to remove the screws on the left fan and the heatsink. 11 Pull board away from ports. 12 Tilt board vertically and on the underside disconnect the magsafe board cable. 13 Lift logic board from top case. Replacement Note: remove the speaker and microphone before placing the logic board onto the fixture to remove the fan and heatsink.
Replacement 1 • • If you are replacing the logic board, use the service fixture (as shown) to support the board when transferring: heatsink left fan 2 Connect the MagSafe cable on the underside. 3 Replace 7 T6 screws in order shown. 4 Connect 7 logic board cables.
5 Transfer the memory. 6 Replacement Caution: To avoid a short to the logic board, be sure to place EMI gasket on camera cable— positioned precisely where shown—after cable is fully connected to logic board. Then, place black shim behind connector.
Fan, Left First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide • Logic board Important: Removal and replacement of the left fan from the logic board requires the service fixture. Failure to use the service fixture could damage components on the logic board.
Removal 1 Orient fixture to the “Fan & MLB Heatsink Assembly Side” of the fixture. 2 Remove memory, left speaker, and microphone. 3 Place the logic board onto the fixture. 4 Use a black stick to pry fan cable from logic board. 5 Remove 3 (T6) 9229108 screws. Replacement Note: Place logic board onto service fixture to replace fan screws. The fixture provides support to the logic board.
Heatsink First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide • Logic board Important: Removal and replacement of the heatsink requires the service fixture. Caution: Failure to use the service fixture could damage components on the logic board.
Removal 1 Orient fixture to the “Heatsink & MLB Assembly Side” of the service fixture. 2 Place logic board onto fixture with the heatsink facing you. 3 Remove 8 (8.39-mm) 922-8799 screws. 4 Keeping heatsink parallel to logic board, gently wiggle the heatsink to loosen the bond to the board.
5 With a black stick, scrape off thermal grease and use alcohol pad to clean thermal pads and microprocessors. Replacement Important: New heatsinks include pre-applied thermal grease. Follow steps 1-2 only if reinstalling the original heatsink. 1 Caution: The syringe contains enough thermal grease for 3 microprocessors. Use a pen to mark the syringe in thirds.
2 With the logic board on the service fixture, inject 1/3 of grease on the center of each microprocessor. 3 Lower the heatsink over the logic board. 4 Install heatsink screws in the order shown, 1/2 way first, then tighten the rest of the way.
Trackpad First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide • Logic board Trackpad Kit 922-9035 includes: • trackpad • 8 flexure screws • 1 T6 set screw • 2 metal flexures Tools • • • • • ESD wrist strap and mat Sticky (Post-It) notes Black stick Magnetized Phillips #000 screwdriver Magnetized Torx T6 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Trackpad 194
Removal 1 Carefully peel up trackpad flex cable from top case. 2 Remove 8 (1.2-mm) Phillips #000 screws: Discard old screws; they lose their ability to hold securely if reused. 3 Remove 1 Torx T6 set screw. Discard old screw. 4 Remove and dispose of 2 metal flexures (thin metal pieces); they are matched to each individual trackpad by thickness.
5 Support trackpad and flex cable as trackpad drops down out of top case. 6 Spiral trackpad down and away from top case, taking care to route flex cable through opening.
Replacement 1 Route flex cable through opening. 2 Spiral and pivot trackpad into place. Important: Minimize rubbing edges of trackpad against top case while installing. This could cause invisible cracks to form in the glass of the trackpad. 3 Loosely insert 8 short Phillips #000 screws into new flexures. Tighten a little bit.
4 On the palm rest, insert one sticky (Post-It) note into gap on each of the four sides of trackpad. 5 Fold sticky notes over so that top case can be laid flat.
6 Turn top case over. Tighten 8 short Phillips #000 screws at flexures. 7 Inspect that gaps between trackpad and top case are even on all sides. If not, loosen screws and adjust. 8 Replace 1 T6 set screw. 9 Slowly turn T6 set screw in small increments until trackpad has a normal clicking motion. Important: Do not overtighten set screw or you may damage trackpad. 10 Press trackpad flex cable into place on top case.
Left Speaker First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide • Logic board Tools • • • Clean, soft, lint-free cloth ESD wrist strap and mat Magnetic Phillips #00 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Left Speaker 200
Removal 1 Place logic board onto the service fixture to prevent flexing the board. 2 Peel back tape and disconnect speaker cable from logic board. 3 Remove 2 (4.5-mm) screws 922-8744. Note: Do not touch the soft speaker cone. 4 Disconnect microphone cable from logic board. 5 Remove speaker and microphone from top case. Replacement Note: If you are replacing the speaker, transfer microphone to replacement speaker before installing new speaker.
Microphone First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide • Logic board • Left speaker Tools • • • • Clean, soft, lint-free cloth ESD wrist strap and mat Magnetized Phillips #00 jeweler’s screwdriver Black stick 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Microphone 202
Removal Use black stick to pry microphone cable from speaker assembly.
MagSafe Board First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide • Logic board Totols • • • Clean, soft, lint-free cloth ESD wrist strap and mat Magnetized Torx T6 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — MagSafe Board 204
Removal 1 Remove 2 torx T6 (922-9108) screws. 2 Remove MagSafe board from case. Replacement Note: After installing the MagSafe screws, check the port connection by plugging in a disconnected power adapter cable. If the MagSafe port is off center, the cable will not plug in securely, and you must reinstall the MagSafe board.
Center Bracket First Steps Remove: • Bottom case • Battery • Optical drive • Right fan • LVDS cable guide • Logic board Tools • • • Clean, soft, lint-free cloth ESD wrist strap and mat Magnetized Phillips #00 screwdriver 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Center Bracket 206
Removal 1 • • 2 Remove 2 screws: 10-mm (922-8648) 6.2-mm (922-8725) Remove center bracket.
Top Case First Steps Remove: • Bottom case • Battery • Hard drive • Hard drive/IR/sleep indicator cable • Memory • Camera cable guide • LVDS cable guide • Optical drive • Right speaker • Left fan • Logic board • Display assembly • MagSafe board • Center bracket Tools • • Clean, soft, lint-free cloth ESD wrist strap 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Top Case 208
Removal With the first steps completed, the top case with keyboard is the remaining part. Note: Before installling a replacement top case, see Note on Foam in the Right Speaker/Subwoofer take-apart topic. Replacement Note: Three small foam pads are included with the new top case. Before reassembling the case, install the two narrow pads as illustrated. You may discard the other pad. Install the longer foam pad on the left, as illustrated.
Battery Indicator Light Cable and Board First Steps Remove: • Bottom case • Battery • Right fan • LVDS cable guide • Logic board Tools • • • • • Clean, soft, lint-free cloth ESD wrist strap and mat Magnetized Phillips #000 screwdriver service fixture Black stick 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Battery Indicator Light Cable and Board 210
Removal 1 Place tape over battery button on outside of top case to prevent losing the button. 2 Remove 3 (2-mm) 922-9069 screws. 3 Using a black stick, pry back the EMI spring shield to access the BIL cable. Note: If replacing the BIL board, discard the bent EMI spring shield. Install new shield that came with BIL assembly. 4 Peel the cable off the top housing.
Apple Technician Guide Views MacBook Pro (15-inch, Mid 2009) © 2009 Apple Inc. All rights reserved.
Exploded Views Main Assembly 1 Bottom Case 922-9043 Hard Drive Bracket, Rear 922-9087 Bluetooth (Anti-Glare Option) 922-9138 Optical Drive, SATA 661-5147 Optical Flex Cable 922-9032 Hard Drive, SATA 661-5142, 250 GB, 5400, SATA 661-5143, 320 GB, 5400, SATA 661-5144, 500 GB, 5400, SATA 661-5145, 320 GB, 7200, SATA 661-5146, 500 GB, 7200, SATA 661-5155,128 GB, SSD 661-5156, 256 GB, SSD Center Bracket w/Spill Sensor 661-5279 Right Fan 661-4951 MagSafe Board 661-5217 Microphone 922-9031 Optical Drive Brac
Main Assembly 2 Battery, Lithion 661-5211 Left Speaker 922-9030 Cable Cover 922-9045 LVDS Cable Guide 922-9046 HD/IR/Sleep Indicator Cable 922-9034 Trackpad Assembly 922-9035 Top Case w/Keyboard, Glossy 661-5244 Top Case w/Keyboard, Anti-Glare 661-5297 Battery Indicator Assembly 922-9033 Clutch Cover, Display 922-8789 Airport Card 661-4766 US B661-4766, British/Euro J661-4766, AirMac, Japan KH661-4766, Korean PA 661-4766, Pacific Rim Z661-4766, Rest of World Not Shown Shim, Right Clutch Cable 922-90
External Views Front View 2010-08-05 MacBook Pro (15-inch, Mid 2009) Views — External Views 215
Port View A- MagSafe Power B - Gigabit Ethernet C- FW 800 D- Mini DisplayPort E.- USB 2.0 F- SD Card Slot G.
Screw Chart 2008-08-27 076-1327 Phillips #00 076-1350 Phillips #00 922-8645 Phillips #00 Included in AirPort Card kit Included in Logic Board kit LVDS cable guide (1) 922-8646 Torx 6 922-8648 Phillips #00 922-8719 Phillips #00 Display assembly hinge to top case (6) Center bracket to top case (1) Optical drive (3) 922-8725 Phillips #00 922-8744 Phillips #00 922-8799 Phillips #00 Center bracket to top case (1) Left speaker to logic board (2) Heatsink and heatsink spring 922-8985 Phillips #
922-9037 Phillips #00 922-9040 Torx Plus® Tamper 6 922-9042 Torx 6 Keyboard cable cover (2) Battery (3) MagSafe board (2) 922-9069 Phillips #000 922-9093 Phillips #000 922-9094 Phillips #00 Battery indicator light bd (3) Trackpad (8) Right speaker (1) 922-9095 Phillips #00 922-9105 Phillips #00 922-9107 Phillips #00 Right speaker (2) Front HD bracket (2) Bottom case to camera cable guide (2) 922-9108 Torx 6 Logic board and fans 2008-08-27 MacBook Pro (15-inch, Mid 2009) Screw Chart 218
Screw Location Diagrams Bottom Case Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 219
Battery and Optical Drive Assembly Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 220
LVDS Cable Guide, Right Fan, Camera Cable Guide Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 221
HD/IR/Sleep Indicator, Metal Cover, Logic Board Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 222
Trackpad, Midwall Snap, Midwall Pogo Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 223
Right Speaker and Display Assembly Hinge Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 224
Battery Indicator Light Board and Center Bracket Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 225
Left Fan, Left Speaker and Heatsink Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 226
AirPort Card and Antenna Board Screws 2010-08-05 MacBook Pro (15-inch, Mid 2009) Take Apart — Screw Location Diagrams 227
