HP Pavilion dv4 Entertainment PC Maintenance and Service Guide
© Copyright 2011 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks of Intel Corporation in the U.S. and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice.
Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation.
iv Safety warning notice
Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Front ....................................................................................................................................... 8 Display .....................................................................................
Electrostatic discharge damage .................................................................. 35 Packaging and transporting guidelines ........................................ 37 Component replacement procedures ........................................................................................ 39 Service tag ............................................................................................................. 39 Computer feet .................................................................
6 Specifications ............................................................................................................... 104 Computer specifications ........................................................................................................ 104 14.0-inch display specifications ............................................................................................. 105 Hard drive specifications .........................................................................................
viii
1 Product description Category Description Computer models equipped with an AMD processor Product Name HP Pavilion dv4 Entertainment PC √ Processors AMD® Sabine A8-3530MX 2.6-GHz processor (1.9-GHz FSB, 4.0-MB L2 cache, Quad Core, 45 W) √ AMD Sabine A8-3510MX 2.5-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, Quad Core, 45 W) √ AMD Sabine A8-3500M 2.4-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, Quad Core, 35 W) √ AMD Sabine A6-3410MX 2.3-GHz processor (1.6-GHz FSB, 4.
Category Chipset Description Computer models equipped with an AMD processor Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, Dual Core, 35 W) √ Intel Core i3-2350M 2.30-GHz processor (3.0MB L3 cache, Dual Core, 35 W) √ Intel Core i3-2330M 2.20-GHz processor (3.0MB L3 cache, Dual Core, 35 W) √ Intel Core i3-2310M 2.10-GHz processor (3.0MB L3 cache, Dual Core, 35 W) √ Intel Pentium B960 2.20-GHz processor (TJ85, 2.
Category Description Computer models equipped with an AMD processor √ UMA graphics: ● Intel HD 3000 GT2 graphics (for use with computer models equipped with an Intel i5 or i3 processor) ● Intel HD GT1 graphics (for use with computer models equipped with an Intel Pentium processor) √ Supports HD decode, DX10, and HDMI Panel 14.
Category Description Customer-accessible Computer models equipped with an AMD processor √ √ √ Supports Accelerometer hard drive protection Serial ATA √ √ Supports the following hard drives: √ √ Fixed √ √ Serial ATA √ √ 12.
Category Description Computer models equipped with an AMD processor Two WLAN antennas built into display assembly √ √ Supports the following WLAN formats: √ √ ● Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter ● Atheros AR9002WB-1NGB 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) ● Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter ● Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter ● Realtek 8188BC8 802.
Category Description Ports ● 3-pin AC power ● Audio-in (mono microphone) ● Audio-out (stereo headphone) ● HDMI version 1.4 supporting 1920 ×1200 @ 60Hz ● RJ-45 (Ethernet, includes link and activity lights) ● USB 2.0 (3 ports) ● VGA (Dsub 15 pin) supporting 2048×1536 external resolution @ 75 Hz, hot plug and unplug and auto-detection for correct output to wide-aspect vs.
Category Description Serviceability End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● Optical drive ● WLAN module End-user replaceable parts: ● AC adapter ● Battery ● Hard drive ● Memory modules (2) ● Optical drive ● SIM ● WLAN module ● WWAN module Computer models equipped with an AMD processor Computer models equipped with an Intel processor √ √ 7
2 External component identification Front Item Component Description (1) Digital Media Slot Supports the following digital card formats: (2) 8 Speakers (2) Chapter 2 External component identification ● MultiMediaCard (MMC) ● Secure Digital (SD) Memory Card Produce sound.
Display Item Component Description (1) WWAN antennas (2)* (select models only) Send and receive wireless signals to communicate with WWANs. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (3) Internal microphones Record sound. (4) Webcam light On: The webcam is in use. (5) Webcam Records video and captures still photographs. To use the webcam, select Start > All Programs > CyberLink YouCam > CyberLink YouCam.
Buttons Item Component Description (1) Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ● When the computer is in Hibernation, press the button briefly to exit Hibernation.
Keys Item Component Description (1) esc key Displays system information when pressed in combination with the fn key. (2) fn key Displays system information when pressed in combination with the esc key. (3) Windows logo key Displays the Windows Start menu. (4) Windows applications key Displays a shortcut menu for items beneath the pointer. (5) Action keys Execute frequently used system functions.
Lights Item Component Description (1) Power light ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Amber: Computer sound is off. ● Off: Computer sound is on. ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. ● Amber: All wireless devices are off. ● White: Caps lock is on. ● Off: Caps lock is off.
TouchPad Item Component Description (1) TouchPad light ● Amber: The TouchPad is off. ● On: The TouchPad is on. (2) TouchPad on/off button Turns the TouchPad on and off. Quickly double-tap the TouchPad on/off button to turn the TouchPad on and off. (3) Left TouchPad button Functions like the left button on an external mouse. (4) TouchPad zone Moves the pointer and selects or activates items on the screen. (5) Right TouchPad button Functions like the right button on an external mouse.
Left side Item Component Description (1) Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. (2) Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Right side Item Component Description (1) Optical drive Reads and writes to an optical disc. (2) Optical drive light ● Green: The optical drive is being accessed. ● Off: The optical drive is idle. (3) Audio-out (headphone) jack Produce sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.
Bottom Item Component Description (1) SIM slot (select models only) Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the battery bay. (2) Battery bay Holds the battery. (3) Vents (5) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
3 Illustrated parts catalog 17
Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. 18 Item Description Function (1) Product name This is the product name affixed to the front of the computer. (2) Serial number (s/n) This is an alphanumeric identifier that is unique to each product. (3) Part number/Product number (p/n) This number provides specific information about the product's hardware components.
Computer major components Computer major components 19
Item Component (1) 14.0-in, high definition (HD), light-emitting diode (LED), BrightView SVA display assembly (includes microphone and wireless antenna transceivers and cables): In espresso black finish 650463-001 In Pacific blue finish 650465-001 In ruby red finish 650467-001 NOTE: (2) Spare part number For more display assembly spare part information, see Display assembly subcomponents on page 24.
Item Component Spare part number NOTE: The audio/USB board spare part kit does not include the audio/USB board cable. The audio/USB board cable is included in the Cable Kit, spare part number 652696-001.
Item (13) (14) Spare part number Intel Core i5-2410M 2.30-GHz (SC turbo up to 2.90-GHz) processor (3.0-MB L3 cache, Dual Core, 35 W) 638039-001 Intel Core i3-2350M 2.30-GHz processor (3.0-MB L3 cache, Dual Core, 35 W) 653340-001 Intel Core i3-2330M 2.20-GHz processor (3.0-MB L3 cache, Dual Core, 35 W) 653339-001 Intel Core i3-2310M 2.10-GHz processor (3.0-MB L3 cache, Dual Core, 35 W) 638037-001 Intel Pentium B960 2.20-GHz processor (TJ85, 2.
Item Component (19) Hard drive (SATA; does not include hard drive connector cable, hard drive bracket, or screws): NOTE: Spare part number The hard drive connector cable is included in the Cable Kit, spare part number 652696-001. 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 7.0-mm 633252-001 750-GB, 5400-rpm, 7.0-mm 634250-001 640-GB, 7200-rpm, 7.0-mm 621046-001 500-GB, 7200-rpm, 7.0-mm 634925-001 320-GB, 7200-rpm, 7.
Display assembly subcomponents 24 Item Component Spare part number (1) Display bezel 650454-001 (2) Display hinge covers (2) 650462-001 (3) Webcam/microphone module 650494-001 (4) 14.
Item Component Spare part number In espresso black finish 650446-001 In Pacific blue finish 650449-001 In ruby red finish 650448-001 Display Screw Kit (not illustrated) 650483-001 Display Rubber Kit (not illustrated, includes 2 rubber screw covers) 650481-001 Component Spare part number Cable Kit, includes: 652696-001 Cable Kit Item (1) Audio/USB board cable (2) Hard drive connector cable Cable Kit 25
Mass storage devices Item Component (1) Hard drive (SATA, does not include the hard drive connector cable, hard drive bracket, or screws): NOTE: (2) Spare part number The hard drive connector cable is included in the Cable Kit, spare part number 652696-001. 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 7.0-mm 633252-001 750-GB, 5400-rpm, 7.0-mm 634250-001 640-GB, 7200-rpm, 7.0-mm 621046-001 500-GB, 7200-rpm, 7.0-mm 634925-001 320-GB, 7200-rpm, 7.
Item Component Spare part number DVD±RW and CD-RW FX Super Multi Double-Layer Combo Drive 659869-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 650472-001 Miscellaneous parts Component Spare part number HP Smart AC adapter: 90-W PFC RC V 3-wire HP Smart AC adapter 609940-001 65-W RC V 3-wire HP Smart AC adapter 609939-001 Power cord (3-pin, black, 1.
Plastics Kit Item 28 Component Spare part number Plastics Kit, includes: 650478-001 (1) Hard drive compartment cover (includes one captive screw, secured by a C-clip) (2) Memory module/wireless module compartment cover (includes one captive screw, secured by a C-clip) Chapter 3 Illustrated parts catalog
Sequential part number listing Spare part number Description 449137-001 RTC battery 490371-001 Power cord for use in North America (for use with all computer models; 3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (for use only with computer models equipped with an Intel processor; 3-pin, black, 1.83-m) 490371-202 Power cord for use in Brazil (for use only with computer models equipped with an Intel processor; 3-pin, black, 1.
30 Spare part number Description 634862-001 320-GB, 7200-rpm, 7.0-mm, SATA hard drive (does not include hard drive connector cable, hard drive bracket, or screws) 634925-001 500-GB, 7200-rpm, 7.0-mm, SATA hard drive (does not include hard drive connector cable, hard drive bracket, or screws) 636631-001 9-cell, 100-Whr, 3.00-Ah Li-ion battery 638037-001 Intel Core i3-2310M 2.10-GHz processor (3.
Spare part number Description 650467-001 14.
Spare part number Description 650490-001 Top cover in Pacific blue finish (includes TouchPad and TouchPad cable) 650494-001 Webcam/microphone module 651046-001 Thermal Material Kit for use only with computer models equipped with a graphics subsystem with UMA video memory (includes replacement thermal paste and pads) 652696-001 Cable Kit (includes the hard drive connector cable and the audio/USB board cable) NOTE: 653337-001 Intel Pentium B940 2.00-GHz processor (TJ85, 2.
Spare part number Description 654465-001 Fan for use only on computer models equipped with a graphics subsystem with discrete video memory 654484-001 Silver keyboard for use in the United States (for use only with computer models equipped with an Intel processor; includes keyboard cable) 654484-121 Silver keyboard for use in Canada (for use only with computer models equipped with an Intel processor; includes keyboard cable) 654484-161 Silver keyboard for use in Latin America (includes keyboard cabl
4 Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container.
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ● Place items on a grounded surface before removing items from their containers.
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 77 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.
Item Component Description (4) Warranty period This number describes the duration of the warranty period for the computer. (5) Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Computer feet The computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. The feet are available in the Rubber Feet Kit, spare part number 650480-001.
Battery Description Spare part number 9-cell, 100-Whr, 3.00-Ah Li-ion battery 636631-001 6-cell, 62-Whr, 2.80-Ah Li-ion battery 593562-001 6-cell, 55-Whr, 2.55-Ah Li-ion battery 593554-001 Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
To insert the battery: 1. Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. 2. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) SIM NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled.
2. Remove the SIM (2) from the SIM slot. Insert the SIM into the SIM slot, and gently push the SIM into the slot until it is firmly seated.
WLAN module Description Spare part number For use with all computer models: Atheros 9485GN 802.11b/g/n 1×1 WiFi and 3012 Bluetooth 4.0 Combo Adapter 655795-001 Atheros AR9002WB-1NGB 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) 593127-001 Broadcom 4313GN 802.11b/g/n 1×1 WiFi and 20702 Bluetooth 4.0 Combo Adapter 657325-001 Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter 630703-001 Realtek 8188BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.
2. Lift the rear edge of the cover (2) up and forward until it rests at an angle. 3. Remove the memory module/wireless module compartment cover. The memory module/wireless module compartment cover is available in the Plastics Kit, spare part number 650478-001. 4. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The #1 WLAN antenna cable is connected to the WLAN module #1 terminal. The #2 WLAN antenna cable is connected to the WLAN module #2 terminal. 5.
6. Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
WWAN module NOTE: This section applies only to computer models equipped with an Intel processor. Description Spare part number HP un2420 EV-DO/HSPA Mobile Broadband Module 531993-001 HP hs2340 HSPA+ Mobile Broadband Module 632155-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
3. Remove the WWAN module by pulling the module away from the slot at an angle (3). NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.
RTC battery Description Spare part number RTC battery 44913-001 Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4.
Reverse this procedure to install the RTC battery. When installing the RTC battery, make sure the “+” sign faces up. Memory module Description Spare part number 4-GB (PC3, 10600, 1333-MHz) 621569-001 2-GB (PC3, 10600, 1333-MHz) 621565-001 1-GB (PC3, 10600, 1333-MHz) 639738-001 Before removing a memory module, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2.
3. Remove the memory module (3) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (4) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module.
Optical drive NOTE: The optical drive spare part kit includes a bezel and bracket. Description Spare part number Blu-ray ROM DVD±R/RW FX Super Multi Double-Layer Drive 659870-001 Blu-ray ROM DVD±R/RW Super Multi Double-Layer Drive 650473-001 DVD±RW and CD-RW FX Super Multi Double-Layer Combo Drive 659869-001 DVD±RW and CD-RW Super Multi Double-Layer Combo Drive 650472-001 Optical drive bay space saver 659630-001 Before removing the optical drive, follow these steps: 52 1.
Remove the optical drive: 1. Remove the Phillips PM2.5×7.0 screw that secures the optical drive to the computer. 2. Use a flat blade screwdriver (1) or similar tool to press the back of the optical drive to release the drive from the computer. 3. Remove the optical drive (2) by sliding it out of the optical drive bay. 4. If it is necessary to replace the optical drive bracket, position the optical drive with the rear panel toward you. 5. Remove the two Phillips PM2.0×3.
6. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive.
Hard drive NOTE: The hard drive spare part kit does not include the hard drive connector cable, hard drive bracket, or screws. The hard drive connector cable is included in the Cable Kit, spare part number 652696-001. Description Spare part number 1-TB, 5400-rpm, 12.7-mm 638974-001 750-GB, 7200-rpm, 7.0-mm 633252-001 750-GB, 5400-rpm, 7.0-mm 634250-001 640-GB, 7200-rpm, 7.0-mm 621046-001 500-GB, 7200-rpm, 7.0-mm 634925-001 320-GB, 7200-rpm, 7.
56 2. Lift the rear edge of the hard drive compartment cover (2) up and forward until it rests at an angle. 3. Remove the hard drive compartment cover. The hard drive compartment cover is available in the Plastics Kit, spare part number 650478-001. 4. Disconnect the hard drive connector cable (1) from the system board. 5. Remove the hard drive (2).
6. If it is necessary to replace the hard drive connector cable (1), the hard drive screws (2), or the hard drive bracket (3), remove and replace the components. Reverse this procedure to reassemble and install the hard drive. Keyboard NOTE: The keyboard spare part kit includes a keyboard cable.
Before removing the keyboard, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41). 5.
4. Insert a screwdriver or similar thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up with the front toward you. 6. Lift the rear edge of the keyboard (1), and then swing the keyboard up and forward (2) until it rests upside down on the palm rest.
7. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. CAUTION: Step 8 applies only to computer models equipped with a keyboard with backlight. 8. Release the ZIF connector (3) to which the keyboard backlight cable is attached, and then disconnect the keyboard backlight cable (4) from the system board. 9. Remove the keyboard. Reverse this procedure to install the keyboard.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 41), and then remove the following components: a. Memory module/wireless module compartment cover (see WLAN module on page 44) b. Optical drive (see Optical drive on page 52) c. Hard drive (see Hard drive on page 55) d.
4. Remove the following screws that secure the top cover to the computer: (1) Three Phillips PM2.0×2.0 screws in the optical drive bay (2) Four Phillips PM2.0×3.0 screws on the rear edge of the battery bay and the hard drive bay (3) Three Phillips PM2.5×5.0 screws on the front edge of the battery bay 62 5. Turn the computer right-side up, with the front toward you. 6. Open the computer.
7. Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: (1) Power button board cable (included with the power button board spare part kit, spare part number 650475-001) (2) TouchPad button board cable (included with the TouchPad button board spare part kit, spare part number 650476-001) (3) TouchPad LED board cable (included with the TouchPad LED board spare part kit, spare part number 650477-001) 8.
9. Remove the top cover (2). Reverse this procedure to install the top cover.
Power button board Description Spare part number Power button board (includes cable) 650475-001 Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable.
TouchPad LED board Description Spare part number TouchPad LED board (includes cable) 650477-001 Before removing the TouchPad LED board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
4. Remove the TouchPad button board (4) and cables from the top cover. Reverse this procedure to install the TouchPad LED board and cable.
TouchPad button board Description Spare part number TouchPad button board (includes cable) 650476-001 Before removing the TouchPad button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
70 4. Remove the TouchPad button board bracket (5). 5. Release the ZIF connector to which the TouchPad board cable (1) is attached, and then disconnect the TouchPad board cable from the TouchPad board. 6. Release the TouchPad button board cable (2) from the top cover. (The TouchPad button board cable is attached to the top cover with double-sided tape.) 7. Release the TouchPad button board from the clips (3) built into the top cover. 8.
Reverse this procedure to install the TouchPad button board and cable. Optical drive connector cable NOTE: The optical drive connector cable is included in the Cable Kit, spare part number 652696-001. Before removing the optical drive connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
3. Remove the optical drive connector bracket (3) and the optical drive connector (4) from the base enclosure. Reverse this procedure to install the optical drive connector cable.
Audio/USB board Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 660308-001 For use only on computer models equipped with a graphics subsystem with UMA memory 650474-001 NOTE: The audio/USB board spare part kit does not include the audio/USB board cable. The audio/USB board cable is included in the Cable Kit, spare part number 652696-001. Before removing the audio/USB board, follow these steps: 1. Shut down the computer.
3. Remove the audio/USB board (3) and cable. Reverse this procedure to install the audio/USB board. Power connector cable Description Spare part number Power connector cable 650457-001 Before removing the power connector cable, follow these steps: 74 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
e. Top cover (see Top cover on page 60) f. Audio/USB board (see Audio/USB board on page 73) Remove the power connector cable: 1. Disconnect the power cable (1) from the system board. 2. Remove the Phillips PM2.5×5.0 screw (2) that secures the power connector and bracket to the computer. 3. Remove the power connector bracket (3). 4. Remove the power connector cable (4). Reverse this procedure to install the power connector cable.
System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 651046-001.
Remove the system board: 1. Close the computer. 2. Turn the computer upside down, with the front toward you. 3. Disconnect the speaker cable from the system board. 4. Turn the computer right-side up, with the front toward you. 5. Open the computer.
6. Disconnect the following cables from the system board: (1) Display panel cable (included with the display assembly and display panel spare part kit) (2) Optical drive connector cable (included with the optical drive connector cable spare part kit) (3) Audio/USB board cable (included in the Cable Kit, spare part number 652696-001) (4) Power connector cable (included in the power connector cable spare part kit) 78 7. Remove the three Phillips PM2.5×5.
9. Remove the system board (3) by sliding it up and to the right at an angle. NOTE: A heat sink is attached to the base enclosure to service the Southbridge component on the bottom of the system board on computer models equipped with an AMD processor and a graphics subsystem with discrete video memory. The thermal material must be thoroughly cleaned from the surfaces of the system board (1) and the heat sink (2) attached to the base enclosure each time the system board is removed.
Reverse this procedure to install the system board. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 651046-001.
Remove the heat sink: 1. Turn the system board upside down, with the front toward you. 2. Loosen the captive screws (1) that secure the heat sink to the system board. NOTE: The number of screws used to secure the heat sink to the system board varies by computer model. NOTE: Due to the adhesive quality of the thermal material located between the heat sink and system board components, it may be necessary to move the heat sink from side to side to detach it. 3. Remove the heat sink (2).
The following illustration shows the heat sink removal process on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory. The following illustration shows the heat sink removal process on a computer model equipped with an Intel processor and a graphics subsystem with UMA memory.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the base enclosure, heat sink, processor, and system board spare part kits. The following illustration shows the replacement thermal material locations on a computer model equipped with an AMD processor and a graphics subsystem with discrete memory.
● Thermal paste is used on the processor (1) and the heat sink section (2) that services it ● A thermal pad is used on the graphics Southbridge chip (3) and the heat sink section (4) that services it The following illustration shows the replacement thermal material locations on a computer model equipped with an Intel processor and a graphics subsystem with discrete memory.
Reverse this procedure to install the heat sink. Processor NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 651046-001. Description Spare part number AMD Sabine A8-3530MX 2.6-GHz processor (1.9-GHz FSB, 4.0-MB L2 cache, Quad Core, 45 W) 653364-001 AMD Sabine A8-3510MX 2.5-GHz processor (1.5-GHz FSB, 4.0-MB L2 cache, Quad Core, 45 W) 653358-001 AMD Sabine A8-3500M 2.
Description Spare part number Intel Pentium B960 2.20-GHz processor (TJ85, 2.0-MB L3 cache, dual core, 35 W, TDP) 664662-001 Intel Pentium B950 2.10-GHz processor (TJ85, 2.0-MB L2 cache, Dual Core, 35 W, TDP) 653338-001 Intel Pentium B940 2.00-GHz processor (TJ85, 2.0-MB L2 cache, Dual Core, 35 W, TDP) 653337-001 Before removing the processor, follow these steps: 1. Shut down the computer.
2. Lift the processor (2) straight up, and then remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor.
Fan Description Spare part number For use only with computer models equipped with a graphics subsystem with discrete video memory 654465-001 For use only with computer models equipped with a graphics subsystem with UMA video memory 650460-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation.
4. Remove the fan (3). Reverse this procedure to install the fan.
Speakers Description Spare part number Speaker Kit (includes cable) 650484-001 Before removing the speakers, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3.
2. Remove the speakers (2). Reverse this procedure to install the speakers. Display assembly Description Spare part number 14.0-in, high definition (HD), light-emitting diode (LED), BrightView SVA display assembly (includes microphone and wireless antenna transceivers and cables): In espresso black finish 650463-001 In Pacific blue finish 650465-001 In ruby red finish 650467-001 Before removing the display assembly, follow these steps: 1. Shut down the computer.
c. Optical drive (see Optical drive on page 52) d. Hard drive (see Hard drive on page 55) e. Keyboard (see Keyboard on page 57) f. Top cover (see Top cover on page 60) Remove the display assembly: 1. Disconnect the display panel cable (1) from the system board. 2. Release the wireless antenna cables from the clips (2) built into the base enclosure. CAUTION: Support the display assembly when removing the following screws.
5. 6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the two Phillips PM2.5×4.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Display Rubber Kit, spare part number 650481-001. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. c.
b. 7. Remove the hinge covers (2). The hinge covers are available using spare part number 650462-001. If it is necessary to replace the display panel: a. Remove the following screws that secure the display panel to the display enclosure: (1) Two Phillips PM2.5×3.5 broad head screws on the top edge of the display panel (2) Four Phillips PM2.5×4.5 screws on the hinges (3) Two Phillips PM2.0×3.0 screws on the bottom edge of the display panel 94 b. Disconnect the webcam cable (1) from the webcam module.
8. d. Release the display panel cable from the clips (3) and double-sided tape built into the bottom edge of the display enclosure. e. Lift the top edge of the display panel (4) until it rests at an angle. f. Remove the display panel. The display panel is available using spare part number 650479-001. If it is necessary to replace the display panel cable: a. Turn the display panel upside down, with the top toward you. b.
9. 96 c. Disconnect the display panel cable (2) from the display panel. d. Remove the display panel cable. The display panel cable is available using spare part number 650455-001. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 650461-001.
10. If it is necessary to replace the webcam/microphone module: ▲ Detach and remove the webcam/microphone module from the display enclosure. (The module is attached to the display enclosure with double-sided tape.) The webcam/ microphone module is available using spare part number 650494-001. 11. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the clips (1) and routing channels built into the display enclosure.
b. Detach the WLAN transceivers (2) and the WWAN transceivers (3) from the display enclosure. (The transceivers are attached to the display enclosure with doublesided tape.) c. Remove the wireless antenna cables and transceivers. The WLAN antenna are available using spare part number 650444-001. The WWAN antenna are available using spare part number 650445-001. Reverse this procedure to reassemble and install the display assembly.
5 Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Setup Utility.
Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: 1. 2. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
Restoring factory settings in Setup Utility NOTE: Restoring defaults will not change the hard drive mode. To return all settings in Setup Utility to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu” message is displayed at the bottom of the screen. 2. Press f10 to enter Setup Utility. 3. Use the arrow keys to select Exit > Load Setup Defaults. 4. Follow the on-screen instructions. 5.
Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Setup Utility. 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main. 3.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps: 1. Windows 7—Open Windows Explorer by selecting Start > Computer. Windows XP—Open Windows Explorer by selecting Start > My Computer. 2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3.
6 Specifications Computer specifications Metric U.S. Depth 23.56 cm 9.28 in Width 33.92 cm 13.36 in Height (front to back) 3.09 to 3.26 cm 1.22 to 1.28 in Weight 2.26 kg 4.98 lb Dimensions Input power Operating voltage 18.5 V dc @ 3.5 A - 65 W or 19.0 V dc @ 4.74 A - 90 W Operating current 3.5 A - 65 W or 4.
14.0-inch display specifications Metric U.S. Height 17.6 cm 6.93 in Width 31.2 cm 12.28 in Diagonal 35.7 cm 14.06 in Number of colors Up to 16.8 million Contrast ratio 200:1 (typical) Brightness 200 nits (typical) Dimensions Pixel resolution Pitch 0.197 × 0.197 mm Format 1366 × 768 Configuration RGB vertical stripe Backlight LED Character display 80 × 25 Total power consumption 2.0 W Viewing angle ±65° horizontal, ±50° vertical (typical) 14.
Hard drive specifications 1-TB* 750-GB** 640-GB** Height 12.7 mm 7.0 mm 7.0 mm Length 100.2 mm 100.2 mm 100.2 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 152 g 110 g 98 g Interface type SATA SATA SATA Synchronous (maximum) 97 MB/sec 97 MB/sec 106 MB/sec Security ATA security ATA security ATA security Single track 2.0 ms 2.0 ms 1.
Hard drive specifications (continued) 500-GB** 320-GB** Height 7.0 mm 7.0 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA Dimensions Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security Single track 1.5 ms 1.
7 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed.
Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. Create these discs or the flash drive after setting up the computer for the first time. NOTE: HP Recovery Manager allows the creation of only one set of recovery discs or one recovery flash drive.
Performing a system restore Recovery Manager software allows you to repair or restore the computer to its original factory state. Recovery Manager works from recovery discs, a recovery flash drive, or from a dedicated recovery partition (select models only) on the hard drive. NOTE: A system restore needs to be performed if the computer hard drive has failed or if all attempts to correct any functional computer issues fail. A system restore should be used as a final attempt to correct computer issues.
Restoring using the restore media 1. If possible, back up all personal files. 2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed. 3. Press f9 at system bootup. 4.
Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is. NOTE: A recovery from your most recent backup needs to be performed if the computer has a virus attack or if any major system components fail.
Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour. To create a backup: 1. Select Start > Control Panel > System and Security > Backup and Restore. 2. Follow the on-screen instructions to schedule and create a backup. NOTE: Windows includes the User Account Control feature to improve the security of the computer.
Create a system restore point 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection. 3. Click the System Protection tab. 4. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: 114 1. Select Start > Control Panel > System and Security > System. 2. In the left pane, click System Protection.
8 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for specific countries and regions 116 Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1.
9 Recycling Battery When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for computer battery disposal. Display WARNING! The backlight contains mercury. Caution must be exercised when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components.
Perform the following steps: 118 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. 2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly. 3. Remove the display bezel (3).
4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). 5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure. 7. Turn the display panel assembly upside down. 8. Remove all screws that secure the display panel frame to the display panel. 9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
10. Remove the display panel frame (2) from the display panel. 11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward. 13. Remove the backlight cover. 14. Turn the display panel right-side up.
15. Remove the backlight cables (1) from the clip (2) in the display panel. 16. Turn the display panel upside down. 17. Remove the backlight frame from the display panel. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
18. Remove the backlight from the backlight frame. 19. Disconnect the display cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel. 23. Remove the LCD panel. 24. Recycle the LCD panel and backlight.
Index A AC adapter light 15 AC adapter, spare part numbers 27, 29 Action keys 11 antenna locations 9 removal 97 spare part numbers 24, 30, 98 Antenna Kit, spare part numbers 24, 98 audio, product description 4 audio-in jack 15 audio-out jack 15 audio/USB board removal 73 spare part numbers 20, 31, 33 audio/USB board cable, illustrated 25 B base enclosure, spare part number 22, 30 battery removal 41 spare part numbers 22, 29, 30, 41 battery bay 16 battery release latch 16 Blu-ray ROM DVD±R/RW FX Super Multi
removal 52 spare part number 22, 27, 31, 52 E electrostatic discharge 35 equipment guidelines 38 esc key 11 Ethernet, product description 4 external media cards, product description 5 external monitor port 14 F fan removal 88 spare part numbers 22, 30, 33, 88 feet locations 40 spare part number 40 fn key 11 front components 8 G graphics, product description 2 grounding guidelines 35 guidelines equipment 38 grounding 35 packaging 37 transporting 37 workstation 37 H hard drive precautions 35 product descripti
plastic parts, service considerations 34 Plastics Kit contents 28 spare part number 21, 28, 31, 56 pointing device, product description 6 ports external monitor 14 HDMI 14 monitor port 14 product description 6 USB 14, 15 power button 10 power button board removal 65 spare part number 20, 31, 65 power connector 15 power connector cable removal 74 spare part number 21, 30 power cord set requirements 115 spare part numbers 27, 29 power light 12, 14 power requirements, product description 6 processor product de
WLAN module removal 44 spare part numbers 23, 29, 30, 33, 44 workstation guidelines 37 WWAN Antenna Kit, spare part numbers 30 WWAN module removal 47 spare part numbers 23, 29, 47 126 Index
