K Service Source Performa/Power Macintosh 6400 and 6500 Series Performa 6400/180, 6400/200 Power Macintosh 6400/180, 6400/200, 6500/225, 6500/250, 6500/275, 6500/300 International Performa 6410, 6420
K Service Source Basics Performa/Power Macintosh 6400 and 6500 Series
Basics System Overview - 1 System Overview The Performa/Power Macintosh 6400 and 6500 computers combine RISC-based PowerPC performance with full multimedia features. Several features are implemented as plug-in modules available as configuration options or later upgrade, such as PCI cards, internal storage devices, and the Apple TV/FM Radio System. The modules are designed to be user installed.
Basics Configurations - 2 Configurations Performa 6400 The 6400 has a PowerPC 603ev processor.
Basics Configurations - 3 Power Macintosh 6400 The Power Macintosh 6400 has the same feature set as the Performa 6400. It is available with a PowerPC 603ev processor running at 180 MHz or at 200 MHz. Performa 6410 and 6420 These computers are sold in Japan, Australia, and Europe. They both ship with 8X-speed CD-ROM drives. The 6410 has 16 MB of RAM and a 1.6 GB hard drive. The 6420 has up to 24 MB of RAM, a 2.4 GB hard drive, and a 256K level-2 cache card.
Basics Configurations - 4 Performa 6400/200 with Zip Drive The 6400/200 with Zip drive is sold in the United States. It has the same feature set as the 6400/200, but differs with these features: • 32 MB RAM • 2.
Basics Configurations - 5 Power Macintosh 6500 The Power Macintosh 6500 is similar to the Performa/Power Macintosh 6400, but differs with these features: • Processor bus runs at 50 MHz • DRAM expandable to 128 MB using extended data out (EDO) mode, 60 ns or faster DIMMs (no onboard RAM) • 2 MB built-in video RAM • Tray-loading, 12X-speed CD-ROM drive • Zip drive option • More monitor video modes supported • 2D and 3D built-in hardware graphics acceleration.
Basics Configurations - 6 Power Macintosh 6500/225 The Power Macintosh 6500/225 has the 6500 feature set with a CPU running at 225 MHz and a 2 GB hard drive. Power Macintosh 6500/250 The Power Macintosh 6500/250 has the 6500 feature set with a CPU running at 250 MHz.
Basics Configurations - 7 A configuration of the 6500/250 sold to the consumer market in the Americas comes with • 4 GB hard drive • 24X-speed CD-ROM drive • 56.6K Apple/GV Modem • Home Software bundle • Mac OS 8.0 A • • • • • configuration sold in Europe comes with 4 GB hard drive 24X-speed CD-ROM drive Zip drive 33.6 modem Mac OS 8.
Basics Configurations - 8 A configuration sold to the consumer market in Latin America comes with • 4 GB hard drive • 24X-speed CD-ROM drive • 33.6 modem • Mac OS 8.
Basics Configurations - 9 Power Macintosh 6500/275 The Power Macintosh 6500/275 has a 603e processor running at 275 MHz and comes with • 48 MB DRAM on the logic board • 4 GB hard drive • 512K L2 cache card All other hardware features are the same as previous 6500 series computers. A configuration sold to the education market in the Americas comes with • 32 MB DRAM • Zip drive • Video in • NTSC out • Ethernet • Mac OS 8.
Basics Configurations - 10 A configuration of the 6500/275 sold to the consumer market in the Americas comes with • 32 MB DRAM • 6 GB hard drive • 24X-speed CD-ROM drive • Zip drive • 56.6K Apple/GV modem • Home Software bundle • Mac OS 8.
Basics Configurations - 11 Another configuration of the 6500/275 sold to the consumer market in the Americas comes with • 48 MB DRAM • 6 GB hard drive • 24X CD-ROM drive • Zip drive • 56.6K Apple/GV modem • Microsoft Small Office software bundle • Mac OS 8.0 A • • • • • configuration sold in Asia and the Pacific comes with 32 MB DRAM 24X-speed CD-ROM drive Avid Cinema Video in Mac OS 8.
Basics Configurations - 12 Power Macintosh 6500/300 The Power Macintosh 6500/300 has a 603e processor running at 300 MHz and comes with • 64 MB DRAM on the logic board • 4 GB hard drive • 512K L2 cache card. All other hardware features are the same as previous 6500 series computers. A configuration sold to the consumer market in the Americas comes with • 6 GB hard drive • 24X-speed CD-ROM drive • Zip drive • 56.6K Apple/GV modem • Home Software bundle • Mac OS 8.
Basics Configurations - 13 A configuration of the 6500/300 sold to the consumer market in Latin America comes with • 6 GB hard drive • 24X-speed CD-ROM drive • Zip drive • 33.6 modem • Mac OS 8.0 A configuration of the 6500/300 sold in Asia and the Pacific comes with • 24X-speed CD-ROM drive • Mac OS 8.
Basics Configurations - 14 A • • • • • • • configuration sold in Europe comes with 6 GB hard drive 24X-speed CD-ROM drive TV/FM tuner Video in Avid Cinema 33.6 modem Mac OS 8.
Basics Voltage Switch - 15 Voltage Switch Voltage Switch The voltage switch must be set correctly to avoid damaging the computer. Insert a screw driver in the slot to set the switch to show “115” for voltages between 100 and 130. Set the switch to show “230” for voltages between 200 and 270. Some countries use two standardized voltages. If you aren’t sure which voltage is available, check with the electricity supply company before plugging in the computer.
Basics Voltage Switch - 16 Here is a table listing voltages for some countries: Country Voltage Japan 100 Ecuador, Jamaica, Philippines, Taiwan 110 Algeria, Indonesia, Lebanon, Libya, Peru, S.
Basics Voltage Switch - 17 Country Voltage Australia, Kuwait, Malta, New Zealand, Northern Ireland, Papua New Guinea, Oman, Qatar, United Kingdom 240 Bahrain, Chile, China (People’s Republic), Czechoslovakia, Egypt, Greenland, Hungary, Iceland, Iran, Jordan, Liechtenstein, Nepal, Paraguay, Poland, Romania, United Arab Emirates, Russia and the Commonwealth of Independent States (CIS), Yemen, Yugoslavia 220 Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Luxembourg, Netherlands, No
Basics Subwoofer Balance Control - 18 Subwoofer Balance Control With external speakers attached, the subwoofer functions as a bass speaker to augment the stereo sound. Without external speakers, the subwoofer produces full-range sound instead of just bass.
Basics Subwoofer Balance Control - 19 Subwoofer Balance Control Adjust the subwoofer balance using the subwoofer balance control. The subwoofer balance control only works with external speakers attached. To increase or decrease the bass coming from the subwoofer in relation to the sound coming from the external speakers, adjust the subwoofer balance control.
Basics TV/FM Radio Tuner Card - 20 TV/FM Radio Tuner Card The TV/FM radio tuner card turns the computer into a television and FM radio receiver, complete with remote control. An expansion ribbon connector for the optional TV/FM radio tuner card provides NTSC and PAL input from an external TV antenna or cable. Change channels by typing the channel number on the keyboard or with the remote control. Switch between the current and previous channel by pressing the Tab key.
Basics TV/FM Radio Tuner Card - 21 The TV picture is in its own window on the desktop, and the default size of the window is 320x240 pixels. The picture can be resized from 160x120 pixels up to 640x480 pixels. The resolution of the picture does not increase at larger window sizes, but the image is expanded by doubling the pixel size or by two-dimensional linear interpolation. The TV signal is carried in YUV format for improved picture clarity.
Basics TV/FM Radio Tuner Card - 22 The card is available in versions for NTSC, PAL, and SECAM television systems. The features of the TV tuner include the following: • Remote tuner for 181 broadcast and cable channels (U.S. version) • Coaxial connector for TV antenna or cable input (F-type connector in U.S.
Basics TV/FM Radio Tuner Card - 23 The features of the FM radio tuner include the following: • FM radio frequencies received and displayed • Stations scanned and searched up and down the frequency spectrum • Step frequency • DX mode to tune out harmonic spillover from other stations • Stereo/mono station indicator • Preset station programming
Basics Digital Audio Video (DAV) Technology - 24 Digital Audio Video (DAV) Technology The optional video input card has a separate connector called the DAV connector. The DAV connector provides access from a PCI card to the video input card by means of a 60-pin cable. This allows the PCI expansion card to use the video card to transfer real-time video data to the computer. The video card accepts video from an external source and displays it in a window on the computer’s monitor.
Basics Digital Audio Video (DAV) Technology - 25 Video Input Card DAV Connector DAV Connector PCI Card with DAV Note: The DAV connector on the video input card provides some of the functionality of the DAV connectors found on the Power Macintosh 7100 and 8100 models, and the Macintosh Quadra AV models, but it is not compatible with any of those connectors.
Basics Sound - 26 Sound The sound system supports 8-bit and 16-bit stereo sound output and input. It can create sounds digitally and play the sounds through the internal speakers or send the sound signals through the sound output jacks. Digitizing Sound The 6400 and 6500 computers digitize and records sound as 16-bit samples. It can use two of these sampling rates— 11k, 22k, or 44k samples per second.
Basics Sound - 27 Sound Output The 6400 and 6500 computers have one built-in speaker/subwoofer and two sound output jacks, one on the front and one on the back. Both output jacks are connected to the sound amplifier. Inserting a plug into either jack disconnects the internal speakers. The jack on the front is intended for headphones, and the jack on the back is intended for external speakers. The rear jack is muted when headphones are plugged in the front jack.
Basics Sound - 28 Sound Input One sound input port for stereo sound input supports the Apple PlainTalk Microphone, and it supports non-Apple microphones. It also supports a standard stereo (miniplugto-RCA) cable adapter for connecting stereo equipment to the computer. Note: The sound input port does not support the Apple Omni microphone (the round microphone shipped with some earlier Macintosh models) or the attenuated RCA adapter provided with some models of Macintosh.
Basics Expansion Bay - 29 Expansion Bay The expansion bay includes audio, data, and power connectors for adding a SCSI CD-ROM or other SCSI device. The bay is configured for 5.25-inch devices, but with modification to the carrier, a 3.5-inch SCSI device could be installed. In some computers, the bay may already be occupied by a Zip drive.
Basics Expansion Bay - 30 Chassis Revision Identification There are two versions of the Metal Chassis Assembly for the Power Macintosh/Performa 6400 and 6500 series machines. Part number 922-2272 Chassis, Metal, Rev. A should be used for all Power Macintosh/Performa 6400 series machines with the exception of the PM/Perf 6400/ 200 with Zip Drive. Part number 922-2707 Chassis, Metal, Rev. B should be used for all Power Macintosh 6500 series machine as well as the PM/Perf 6400/200 with Zip Drive.
Basics Intelligent Device Electronics (IDE) Hard Drive - 31 Intelligent Device Electronics (IDE) Hard Drive The internal hard drive uses IDE technology, commonly used in DOS-compatible systems, and the standard ATA-2 or IDE interface. The hard drive has a standard 40-pin ATA connector, and a separate 4-pin power connector. The IDE hard drive functions the same as a typical SCSI hard drive. You must replace IDE drives like for like.
Basics Peripheral Component Interconnect (PCI) Technology - 32 Peripheral Component Interconnect (PCI) Technology The 6400 and 6500 computers offer a peripheral component interconnect (PCI) expansion bus. Because the PCI bus is an industry standard, most existing PCI 2.0compliant cards (with the addition of a Macintosh OSspecific software driver) will work in these computers. PCI offers significantly higher performance than the NuBus architecture used in previous Macintosh models.
Basics Peripheral Component Interconnect (PCI) Technology - 33 Note: PCI expansion slots are compatible with all PCI 2.0 specification-compliant cards with the addition of Macintosh-OS-specific software driver. Nubus cards cannot be used in this expansion slot. PDS cards for the Macintosh LC family, the Macintosh Quadra 630 computer, or cards that operate in the I/O expansion slot in Power Macintosh 5200 and 6200 computers are not compatible with the PCI expansion slots.
Basics Communications - 34 Communications The logic board has a communications slot for adding a communications module without occupying the PCI expansion slots. The slot uses a PCI bus, and supports the following cards: • 10Base-T (twisted pair) Ethernet card • 10Base-2 (thin coax) Ethernet card • AAUI (Apple standard) Ethernet card • 28.
Basics Modems - 35 Modems Some Performa 6400/180 and 6400/200 computers shipped with internal GeoPort modems and some with internal Global Village modems. If the modem isn’t replaced like-for-like, the communications software is incompatible with the modem. To identify the modem originally shipped in the computer look at the last three characters of the serial number to compare with characters found in this table.
Basics Modems - 36 GeoPort Technology Geoport is a hardware and software communications architecture that has been optimized for computertelephony integration. It has three main attributes: • It lets any GeoPort-compatible computer connect to any telephone (analog or digital, public or private) anywhere in the world. • Once connected, it supports an arbitrary number of independent data streams up to a total bandwidth of 2 MB/second.
Basics Dual In-Line Memory Modules (DIMMs) - 37 Dual In-Line Memory Modules (DIMMs) The 6400 and 6500 come with 16 MB of DRAM. Two 168pin sockets allow for memory expansion. The 6400 and 6500 use DRAM Dual In-Line Memory Modules (DIMMs) instead of DRAM Single In-Line Memory Modules (SIMMs). Whereas SIMMs have 72 pins, DIMMs have 168 pins. The extra pins provide a 64-bit data path, compared to a 32-bit data path for SIMMs.
Basics Dual In-Line Memory Modules (DIMMs) - 38 Important: The SIMMs used in previous Macintosh models are not compatible with the 6400 or 6500. For the Performa 6400, use 168-pin, fast-paged, 70 ns or faster, 2K refresh rate DIMMs. For the Power Macintosh 6400, use 168-pin extended data out (EDO) mode, 60 ns or faster, and 1K or 2K refresh count. For the Power Macintosh 6500, use 168-pin, 5-volt buffered extended data out (EDO) mode, 60 ns or faster, 2K refresh rate DIMMs.
Basics Dual In-Line Memory Modules (DIMMs) - 39 Performa/Power Macintosh 6400 DRAM DIMMs can be installed individually. However, if you wish to take advantage of the computer’s interleaving capability, which provides maximum performance, you must install the DIMMs in matching pairs. Memory interleaving allows the computer to read or write to its memory while other memory reads or writes are occurring, thus providing for faster performance.
Basics Dual In-Line Memory Modules (DIMMs) - 40 Power Macintosh 6500 The 8-byte DIMMs can be installed one or more at a time. The logic board supports only linear memory organization, and no performance gains result when two DIMMs of the same size are installed. Any supported size DIMM can be installed in either DIMM slot, and the combined memory of all installed DIMMs is configured as a contiguous array of memory. The DIMM slots accommodate 168-pin, 5-volt, fast-paged and EDO DRAM DIMMs.
Basics Cache Expansion - 41 Cache Expansion The optional 256K (512K for the 6500/275 and 6500/300) level-2 cache is on a 160-pin DIMM card that plugs into a 160-pin edge connector on the logic board and includes an integrated cache controller. Note: Apple does not support third-party cache cards for these computer models. The 160-pin cache expansion slot is not compatible with cache cards for previously released Power Macintosh computer models.
Basics 6500 Supported Monitor Resolutions - 42 6500 Supported Monitor Resolutions The system software on Power Macintosh 6500 computers allows selecting monitor resolutions above 1152 x 870. But these higher resolutions cause poor video output, such as misaligned or skewed video, low brightness, and so on. Monitors connected to Power Macintosh 6500 computers should not be set to resolutions above 1152 x 870.
Basics 6500 Supported Monitor Resolutions - 43 Here is a chart of Power Macintosh 6500 supported monitor resolutions.
Basics 6500 Supported Monitor Resolutions - 44 Display Resolution Pixel Depth Vertical Scan Rate Video Input QuickDraw 2D Acceleration QuickDraw 3D Acceleration 800 x 600 8,32 Yes Yes No 800 x 600 16 56,60,72, 75,85 Hz 56,60,72, 75,85 Hz Yes Yes 832 x 624 8,32 75 Hz Yes Yes Depends on application window size 1024 x 768 8,16 Yes Yes No 1152 x 870 16 60,70,75 Hz Yes Yes No 832 x 624 16 75 Hz 75 Hz Yes Yes No Depends on application window size
Basics Front View - 45 Front View Expansion Bay CD-ROM Drive Open/Close Button CD-ROM Drive (optional) Floppy Disk Drive Remote Control Sensor Power-On Light Internal Hard Drive Sound Control Buttons Headphone Jack
Basics Rear View - 46 Rear View Standby Power Button Monitor Video Port Apple Desktop Bus (ADB) Port Printer Port External Modem Port SCSI Port Sound Input Port Sound Output Port TV Tuner Card (optional) Subwoofer Balance Control Video Input Card (optional) Power Socket Monitor Power Socket PCI Card Access Covers (2) Internal Communication Card (optional) Security Lock Port
Basics Logic Board - 47 Logic Board PCI Slots Communications Slot Cache Slot Battery Monitor-Out Slot Video-In Slot DRAM DIMM Slots
Basics Repair Strategy - 48 Repair Strategy Service the Power Macintosh/ Performa 6400 and 6500 series computers through module exchange and parts replacement. Customers can request on-site service from an Apple Authorized Service Provider Plus (AASP+) Apple Assurance (US only), or Apple Canada Technical Answerline (Cananda only). They can also choose carry-in service from an AASP.
Basics Repair Strategy - 49 Large businesses, universities, and K-12 accounts must provide a purchase order on all transactions, including orders placed through the AppleOrder (US only) or ARIS (Canada only) system. USA Ordering US Service providers not enrolled in AppleOrder may fax their orders to Service Provider Support (512-9088125) or mail them to Apple Computer, Inc.
Basics Repair Strategy - 50 Canadian Ordering Canadian Service providers not enrolled in ARIS may fax their orders to Service Provider Support in Canada (1800-903-5284). For Canadian inquiries, please call Service Provider Support at 905-513-5782 and select option #3.
Basics Warranty/AppleCare/ARIS - 51 Warranty/AppleCare/ARIS US Only The Power Macintosh/ Performa 6400 and 6500 series computers are covered under the Apple One-Year Limited Warranty. The AppleCare Service Plan is also available for these products. Service Providers are reimbursed for warranty and AppleCare repairs made to these computers. For pricing information, refer to “Service Price Pages.” Canada Only The Power Macintosh/ Performa 6400 and 6500 series computers are covered under AppleCare.
K Service Source Specifications Performa/Power Macintosh 6400 and 6500 Series
Specifications Introduction - 1 Introduction Specifications information for this product can be found in this chapter and also in the Spec Database, which you can access in one of three ways: — Launch it directly by double-clicking the Apple Spec Database runtime alias at the top level of the Main Service Source CD. — Select "Apple Spec Database" from the Service Source drop-down main menu. — Click the Acrobat toolbar icon for the database, which is near the right end of the toolbar with the letters "SP.
Specifications Processor - 2 Processor CPU 6400/180, 6410 PowerPC 603ev processor 180 MHz 6400/200, 6420 PowerPC 603ev processor 200 MHz 6500 PowerPC 603ev processor 225 MHz, 250 MHz, 275 MHz, or 300 MHz
Specifications Processor - 3 Processor Bus 6400 64-bit wide, 40 MHz, supporting split address and data tenures 6500 64-bit wide, 50 MHz, supporting split address and data tenures
Specifications Memory - 4 Memory DRAM Performa 6400, 6410, 6420 Power Macintosh 6400 16 MB DRAM (6420 ships with up to 24 MB DRAM) Expandable to 136 MB using JEDEC-standard DIMM devices in two sockets (168-pin fast-paged mode, 70 ns or faster, 2K refresh rate DIMMs) 16 MB DRAM Expandable to 136 MB using JEDEC-standard DIMM devices in two sockets (168-pin, extended data out [EDO] mode, 60 ns or faster, 1K or 2K refresh rate DIMMs)
Specifications Memory - 5 DRAM 6400/200 with Zip Drive 6500/225, 6500/250 6500/275 32 MB DRAM Expandable to 136 MB using JEDEC-standard DIMM devices in two sockets (168-pin, extended data out [EDO] mode, 60 ns or faster, 1K or 2K refresh rate DIMMs).
Specifications Memory - 6 DRAM 6500/300 64 MB DRAM Expandable to 128 MB using JEDEC-standard DIMM devices in two sockets (168-pin, 5-volt buffered extended data out [EDO] mode, 60 ns or faster, 2K refresh rate DIMMs) ROM 4 MB of read-only memory (ROM) PRAM 8K nonvolatile parameter memory VRAM 6400 1 MB built-in video RAM 6500 2 MB built-in video RAM, 88 MHz synchronous graphic RAM
Specifications Memory - 7 Cache Memory 6400, 6410, 6500 6400/200 with Zip Drive, 6420 Optional 256K Level 2 high performance module Standard 256K Level 2 high performance module 6500/225, 6500/250 Standard 256K Level 2 high performance module 6500/275, 6500/300 Standard 512K, Level 2 high performance module
Specifications Disk Storage - 8 Disk Storage Floppy Drive 1.4 MB Apple SuperDrive Expansion Expansion bay for one 5.
Specifications Disk Storage - 9 Hard Drive 6400 1.2 GB IDE 3.5-inch hard drive 6410 1.6 GB IDE 3.5-inch hard drive 6400/200 with Zip Drive, 6420 2.4 GB IDE 3.5-inch hard drive 6500/225 2 GB IDE 3.5-inch hard drive 6500/250 3 GB or 4 GB IDE 3.5-inch hard drive 6500/275, 6500/300 4 GB or 6 GB IDE 3.
Specifications I/O Interfaces - 10 I/O Interfaces Apple Desktop Bus PCI Expansion Communications One Apple Desktop Bus (ADB) port supporting up to three ADB input devices daisy-chained through a synchronous serial bus Two PCI expansion slots, compatible with all PCI 2.0 specification-compliant cards with the addition of MacintoshOS-specific software driver. Nubus cards cannot be used in this expansion slot. One internal expansion slot for modem or Ethernet card (PCI bus configuration).
Specifications TV Tuner Video-in Graphics Acceleration (6500) I/O Interfaces - 11 One port for TV/FM tuner card. Depending on configuration, a tuner card may already be installed. One internal expansion slot for video input cards using NTSC, PAL, and SECAM. Depending on configuration, a video input card may already be installed. A 60-pin DAV connector on the video input card supports an optional video card for real-time video display, capture, and overlay.
Specifications Video-out 6400 6500 I/O Interfaces - 12 Supports these video modes: 640x480 resolution with 16-bit color, 60 Hz and 67 Hz vertical scan rate, and video input 800x600 resolution with 16-bit color, 60 Hz vertical scan rate, and video input at 8-bit or less color depth 800x600 resolution with 8-bit color, 72 Hz vertical scan rate, and no video input 832x624 resolution with 8-bit color, 75 Hz vertical scan rate, and video input 1024x768 resolution with 8-bit color, 60 Hz vertical scan rate, an
Specifications I/O Interfaces - 13 800x600 resolution with 32-bit color, 60 Hz vertical scan rate, and video input at 8-bit or less color depth 800x600 resolution with 32-bit color, 72 Hz vertical scan rate, and no video input 800x600 resolution with 16-bit color, 75 Hz vertical scan rate, and video input 832x624 resolution with 8-bit color, 75 Hz vertical scan rate, and video input 1024x768 resolution with 16-bit color, 60 Hz, 70 Hz, and 75 Hz vertical scan rate, and no video input 1152x870 resolution wit
Specifications Sound Output Sound Input I/O Interfaces - 14 16-bit stereo output featuring SRS 3D Surround Sound technology One 3.5 mm sound output port for line-level devices, such as powered loudspeakers, on the back of the computer One 3.5 mm headphone jack on the front of the computer 16-bit stereo input Sample rates of 11.025, 22.05, and 44.1 KHz One 3.5 mm sound input port for stereo sound input.
Specifications I/O Interfaces - 15 Keyboard Supports all Apple Desktop Bus (ADB) keyboards Mouse Supports all models of the ADB mouse Controls SCSI Serial Infrared remote control option Front-panel pushbutton controls for volume and picture Softpower control from keyboard One external standard SCSI port that supports up to six external SCSI devices (or up to five external SCSI devices if the optional Zip drive is installed) Two RS-232/RS-422 serial GeoPort-compatible ports
Specifications I/O Devices - 16 I/O Devices Speaker Built-in, full-range, monophonic speaker. Stereo sound through attached external speakers or headphones or through the speaker built in to the monitor.
Specifications Electrical - 17 Electrical Line Voltage 90–130 or 180–264 VAC configured manually Frequency 47–63 Hz Power 6400 220 W maximum continuous 6500 140 W maximum continuous
Specifications Physical - 18 Physical Dimensions Weight Height: 16" (406 mm) Width: 7 13/16" (198 mm) Depth: 16 7/8" (428 mm) 44.5 lb. (20.18 kg) without CD-ROM Weight varies depending on type of hard disk and other options. Does not include monitor.
Specifications Environmental - 19 Environmental Temperature Storage: -40° F to 116.6° F (-40° C to 47° C) 6400 Operating: 50°–104° F (10°–40° C) 6500 Operating: 50°–97° F (10°–35° C) Humidity Noncondensing, 5–95% Altitude 0–10,000 ft.
K Service Source Troubleshooting Performa/Power Macintosh 6400 and 6500 Series
Troubleshooting General - 1 General The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.
Troubleshooting Symptom Charts/System - 2 Symptom Charts System System intermittently crashes or hangs 1 2 3 4 5 6 7 8 Verify that system software is version 7.5.3 or later. Verify that software is known-good. Verify that software is PowerPC-compatible (contact developer). Clear parameter RAM. Hold down Command-Option-P-R during startup, but before “Welcome to Macintosh” appears. Disconnect all external devices attached (except monitor) and restart. Replace DIMMs. Replace logic board.
Troubleshooting Symptom Charts/System - 3 System System does not start up 1 2 3 Reset logic board. Refer to Additional Procedures. Replace power supply. Replace logic board. Retain customer’s DIMMs. System does not start up from keyboard, but starts up from power switch 1 2 Check keyboard connection. Verify keyboard as known-good. Menu bar constantly flashes or system constantly beeps Verify that front-panel control buttons are not jammed.
Troubleshooting Symptom Charts/Audio - 4 Audio Distorted or garbled sound 1 2 Check volume level. Check volume level in Sound control panel. No sound output from speaker 1 2 3 Check speaker connection to logic board. Replace speaker assembly. Attach headphones. If you hear sound through headphones, replace speaker assembly.
Troubleshooting Symptom Charts/Video - 5 Video No video, fan is running 1 2 3 4 5 6 Blurry image over entire screen at resolutions of 832 x 624 and higher. Check monitor connection. Try known-good monitor. Replace monitor-out card. Remove all DRAM DIMMs and try replacing them one at a time to test. Replace any bad DIMMs. Replace logic board. Retain customer’s DIMMs. Replace power supply.
Troubleshooting Symptom Charts/Video - 6 Video Pixels shimmer at edge of screen, dialog boxes, or windows. If Power Macintosh 6500 serial number falls within the range from XB708xxxxx to XB719xxxxx, replace the logic board with a reworked logic board (P/N 661-1322 for 225 MHz, P/N 661-1332 for 250 MHz). To identify a reworked logic board, see Additional Procedures chapter. Poor video output (misaligned or skewed video, low brightness, blurriness, etc.
Troubleshooting Symptom Charts/Video - 7 Video output from the NTSC Video Out Card intermittently turns black and white. 1 2 3 Zap PRAM. Use a contact cleaner to clean the contacts at the end of the ribbon cable (on the NTSC video out card) that fits in the external video slot. Replace the NTSC Video Out Card. Video coming from the NTSC Video Out Card exhibits flickering lines shooting across the screen. 1 2 Zap PRAM. Replace the NTSC Video Out Card.
Troubleshooting Symptom Charts/Floppy Drive - 8 Floppy Drive Audio and video are present, but internal floppy drive does not operate 1 2 3 Replace bad disk with known-good disk. Replace floppy drive. Replace logic board. Retain customer’s DIMMs. Disk ejects; display shows icon with blinking “X” 1 2 3 Replace bad system disk with known-good system disk. Replace floppy drive. Replace logic board. Retain customer’s DIMMs.
Troubleshooting Symptom Charts/Floppy Drive - 9 Floppy Drive Disk does not eject Internal floppy drive runs continuously 1 2 3 Insert opened paper clip into hole beside floppy drive. Switch off system and hold mouse button down while switching system on (to complete eject cycle). Replace floppy drive. 1 2 3 Replace bad disk with known-good disk. Replace floppy drive. Replace logic board. Retain customer’s DIMMs.
Troubleshooting Symptom Charts/Hard Drive - 10 Hard Drive Internal or external hard drive does not spin up 1 2 3 4 5 6 Verify that all hard drive connections are secure. Verify that external drive is properly terminated. Reseat logic board. Replace internal IDE hard drive. Replace logic board. Retain customer’s DIMMs. Replace chassis/wiring harness. Note: The chassis/wiring harness is not a separate replacement part. Order the metal chassis that contains the chassis/wiring harness.
Troubleshooting Symptom Charts/Hard Drive - 11 Hard Drive Hard drive not found when booted from CDROM drive Use Drive Setup to attempt to recognize or mount hard drive. Flashing ? appears at startup in 6400/180 or 6400/200 with 1.6 GB (p/n 6611107) or 2.4 GB (661-1202) ATA hard drive , and may be corrected with restart. 1 2 3 Be sure system software is not corrupted.
Troubleshooting Symptom Charts/CD-ROM Drive - 12 CD-ROM Drive CD-ROM drive does not accept disc 1 Volume control does not operate correctly when playing Audio CD, but does work when playing system sounds. Check Sound control panel setting. Spinning disc causes vibration sounds in 12x CD-ROM drive. The 12x CD-ROM drive reads CD-ROM discs very quickly, and because of the drive’s high rotation speed, unexpected vibration sounds may occur. This sound is normal for a 12-speed (12x) CD-ROM drive.
Troubleshooting Symptom Charts/CD-ROM Drive - 13 CD-ROM Drive Computer cannot mount known-good CD-ROM discs 1 2 3 4 5 When an internal and external SCSI device are present, only one starts up Check that CD-ROM drive software is installed correctly. Reseat CD-ROM adapters. Check SCSI ID setting. (Internal CD-ROM drive was originally set to 3 at factory.) Replace CD-ROM drive. Replace chassis/wiring harness. Note: The chassis/wiring harness is not a separate replacement part.
Troubleshooting Symptom Charts/CD-ROM Drive - 14 CD-ROM Drive CD not recognized or no power. 1 2 3 4 In a Power Macintosh 6500, reseat the logic board to reestablish logic board-to-chassis connection. Remove hard drive to see white pull tab. If anything but Foxconn is printed on pull tab, replace the chassis (P/N 922-2707). Check that power supply is set to the correct voltage. Replace power supply if switch is in the incorrect position.
Troubleshooting Symptom Charts/Peripheral - 15 Peripheral Cursor does not move Cursor moves, but when you click the mouse, nothing happens 1 2 3 4 5 6 Restart system. Check mouse connection. If mouse was connected to keyboard, connect mouse to rear ADB port and disconnect keyboard. If mouse works, replace keyboard. If mouse does not work in ADB port, replace mouse. Reseat logic board. Replace logic board. Retain customer’s DIMMs. 1 2 3 Replace mouse. Reseat logic board. Replace logic board.
Troubleshooting Symptom Charts/Peripheral - 16 Peripheral Cannot double-click mouse to open application, disk, or server No response to any key on keyboard 1 2 4 5 Check mouse speed on Mouse control panel. Unplug battery from logic board, wait 20 seconds, plug in battery, and restart computer. If mouse was connected to keyboard, connect mouse to rear ADB port and disconnect keyboard. If mouse works, replace keyboard. If mouse does not work in ADB port, replace mouse. Replace logic board.
Troubleshooting Symptom Charts/Peripheral - 17 Peripheral Known-good StyleWriter does not print 1 2 Known-good LaserWriter does not print 1 2 Verify that Chooser is set correctly. Verify that printer driver and system software are not corrupt. Doesn’t recognize SCSI device 1 2 3 4 Check for proper SCSI termination. Check that the SCSI cable is good and firmly connected. Check the SCSI device manual for required software. Use the 6360/64xx/54xx Update disk to correct a possible SCSI timing problem.
Troubleshooting Symptom Charts/Zip Drive - 18 Zip Drive Zip drive not displayed on desktop when disk inserted 1 2 3 4 Insert known-good Zip disk. Check that drive cable connections are secure. Reinstall system software. Replace Zip drive. Type 4 errors appear 1 2 Check that drive cable connections are secure. Replace Zip drive.
Troubleshooting Symptom Charts/Modem - 19 Modem Communications software doesn’t work with newly installed modem. Some Performa 6400/180 and 6400/200 computers shipped with internal GeoPort modems and some with internal Global Village modems. If the modem wasn’t replaced like-for-like, the communications software is incompatible with the modem. Identify the modem originally shipped in the computer by the last three characters of the serial number found in this table.
Troubleshooting Symptom Charts/Miscellaneous - 20 computer. Miscellaneous No audio, and no drive operation 1 2 3 4 Connect power cable. Switch power on. Replace power cable. Replace logic board. Retain customer’s DIMMs. “Sad Macintosh” icon 1 2 3 Start up from known-good disk. Replace RAM DIMMs on logic board. Replace logic board. Retain customer’s DIMMs.
Troubleshooting Symptom Charts/Miscellaneous - 21 Miscellaneous Screen shows “Sad Macintosh” icon and black vertical lines; screeching sound 1 2 Replace RAM DIMMs on logic board. Replace logic board. Retain customer’s DIMMs. Headphone jack does not operate correctly 1 2 3 Verify that headphone jack is seated properly. Replace front panel control board. Replace chassis/wiring harness. Note: The chassis/wiring harness is not a separate replacement part.
Troubleshooting Symptom Charts/Miscellaneous - 22 Miscellaneous When installing software, error message appears: “Unable to decompress file ‘xxxxx’ because of a data mismatch error.” System hangs, freezes, or Type 10 error requires restart. If serial number of Power Macintosh 6500 falls within the range from XB708xxxxx to XB718xxxxx, and logic board is manufactured by OPC, and L2 cache DIMM is incompatible with OPC boards, replace L2 cache with P/N 661-1477.
K Service Source Take Apart Performa/Power Macintosh 6400 and 6500 Series
Take Apart Front Bezel - 1 Front Bezel No preliminary steps are required before you begin this procedure. 1 Put the front of the computer on a workbench edge directly in front of you.
Take Apart Front Bezel - 2 2 Push up the release tabs under the front bezel.
Take Apart Front Bezel - 3 3 Pull the bottom of the front bezel out and away from the computer. Replacement Note: Align the two plastic tabs at the top of the front bezel with the slots in the front metal chassis below the expansion bay cover. Press the front bezel into place. Press the bottom corners and the middle of the panel on each side to be sure it is firmly in place.
Take Apart Expansion Bay (or Zip Drive) Cover - 4 Expansion Bay (or Zip Drive) Cover Before you begin, remove the front bezel. Note: Expect a loud cracking noise as you remove the bay cover. 1 2 Press on one side of the bay cover. Insert a screw driver under the lower corner of the opposite side, and pry off the cover plate.
Take Apart Expansion Bay (or Zip Drive) Cover - 5 can insert screw drivers under each lower corner of the cover plate and pull the sides outward to release it. Replacement Note: Align the three plastic tabs at the top of the bay cover with slots under the top cover.
Take Apart Expansion Bay (or Zip Drive) Cover - 6 Replacement Note: Press the cover into place. You know that the bay cover is secure when you see a space of about 1 mm between the cover and the other plastic panels above and at the sides of the cover.
Take Apart Top Cover - 7 Top Cover Before you begin, remove the following: • Front bezel • Expansion bay cover Caution: Never operate the computer with the top cover removed. Failure to comply may result in irreparable damage to internal components. 1 Remove the captive cover screw on the rear panel.
Take Apart Top Cover - 8 2 3 Slide the top cover back about one-half inch. Lift the top cover from the computer. Replacement Note: Place the top cover on top of the chassis, about a half inch from the front of the computer. Slide the cover forward until it is firmly in place. Replace the captive cover screw on the rear panel.
Take Apart Side Panels - 9 Side Panels Before you begin, remove the following: • Front bezel • Expansion bay cover • Top cover Note: This procedure shows removing the left panel. Remove the right panel following the same steps. 1 With a screw driver, pry up the plastic tab at the front middle of the left panel far enough to clear the metal panel.
Take Apart Side Panels - 10 2 3 Slide the panel back about an inch. Remove the left panel from the computer.
Take Apart Side Panels - 11 Replacement Note: Place the left panel over the left metal panel, about an inch from the front of the computer. Be sure the panel covers the feet at the bottom. Slide the panel forward to engage the plastic tabs with the slots in the metal panel and push the panel firmly into place.
Take Apart Rear Panel - 12 Rear Panel Before you begin, remove the following: • Front bezel • Expansion bay cover • Top cover • Left panel • Right panel • Logic board Caution: Review the ESD precautions in Bulletins/ Safety. 1 Remove the two screws that secure the power supply to the rear panel.
Take Apart Rear Panel - 13 2 Remove the subwoofer adjustment knob by grasping it firmly with a pair of pliers and pulling straight out.
Take Apart Rear Panel - 14 3 Push up the bottom of the rear panel to release the two tabs that fasten it to the chassis.
Take Apart Rear Panel - 15 4 Push the rear panel up slightly and remove it from the computer.
Take Apart Rear Panel - 16 Replacement Note: Two plastic tabs on the upper part of the rear panel must fit into two slots in the rear chassis. Position the top of the rear panel over the back of the chassis and press downward to insert the tabs into the slots. Press along the sides and bottom of the rear panel to snap it into place.
Take Apart Left Metal Panel - 17 Left Metal Panel Before you begin, remove the following: • Front bezel • Expansion bay cover • Top cover • Left panel Caution: Review the ESD precautions in Bulletins/ Safety. 1 Remove the screws that fasten the left metal panel to the computer.
Take Apart Left Metal Panel - 18 2 Place your fingers in the metal panel holes near the front and pull back about an inch to release the metal panel.
Take Apart Left Metal Panel - 19 3 Remove the metal panel from the computer.
Take Apart Left Metal Panel - 20 Replacement Note: Place the left metal panel over the left side of the computer, about an inch from the front. Slide the metal panel forward until it snaps into place. Replace the metal panel screws.
Take Apart CD-ROM Drive - 21 CD-ROM Drive Before you begin, remove the front bezel. Caution: Review the ESD precautions in Bulletins/ Safety. Note: The CD-ROM drive is located in the top drive bay.
Take Apart CD-ROM Drive - 22 With needle nose pliers, pull up the release latch beneath the CD-ROM drive and slide the drive out of the computer. Note: Be sure to remove the CD-ROM drive from its carrier before returning the drive to Apple.
Take Apart Floppy Drive - 23 Floppy Drive Before you begin, remove the front bezel. Caution: Review the ESD precautions in Bulletins/ Safety. Note: The floppy drive is located in the second drive bay from the top.
Take Apart Floppy Drive - 24 1 Push up the release latch beneath the floppy drive and slide the floppy drive forward just far enough to reach the cable on the back.
Take Apart Floppy Drive - 25 2 Disconnect the floppy drive cable from the back of the floppy drive. Replacement Note: If you are replacing the floppy drive, remove the EMI gasket from the defective drive and attach the gasket in the center of the replacement drive’s top surface, with the “V” of the gasket pointing at the front edge of the drive. If the old gasket won't stick, order a new gasket (p/n 922-1895).
Take Apart Floppy Drive - 26 ReplacingtheFloppy Drive Before you begin, remove the following: • Logic board • Front bezel • Expansion bay cover • Top cover • Left panel • Left metal panel Replacement Caution: Carefully push the drive into the bay.
Take Apart Floppy Drive - 27 chassis, resulting in serious damage to the equipment. 1 2 3 Connect the floppy drive cable to the back of the floppy drive. Reach through the open side into the back of the floppy drive bay, and grasp the floppy drive cable. Keep tension on the floppy drive cable while sliding the floppy drive into the floppy drive bay.
Take Apart Hard Drive - 28 Hard Drive Before you begin, remove the front bezel. Caution: Review the ESD precautions in Bulletins/ Safety. Note: The hard drive is located in the lower left drive bay.
Take Apart Hard Drive - 29 1 2 Press the hard drive release latch to the right. Slide the hard drive forward far enough to reach the cables connected to the back of the hard drive.
Take Apart Hard Drive - 30 3 4 Disconnect the power cable from the hard drive. Pull the convenience tab to disconnect the data cable from the hard drive. Note: For information about removing the hard drive from its carrier and returning drives, cables, and carriers to Apple, refer to Additional Procedures in the Hard Drives manual.
Take Apart Hard Drive - 31 Replacement Caution: Carefully push the drive into the bay. The cable may be damaged if caught between the drive and the metal chassis, resulting in serious damage to the equipment. Replacement Note: Reconnect the power cable and data cable. Align and insert the hard drive vertically so that it engages the guides on the top and bottom left side of the hard drive bay.
Take Apart Front Panel Control Board - 32 Front Panel Control Board Before you begin, remove the following: • Front bezel • Hard drive Note: It isn’t necessary to remove the cables from the hard drive. Note: The front panel control board is located to the right of the hard drive.
Take Apart Front Panel Control Board - 33 Caution: Review the ESD precautions in Bulletins/ Safety. 1 Reach through the hard drive bay and behind the front panel control board to push the board forward.
Take Apart Front Panel Control Board - 34 2 3 Pull the front panel control board out of the computer far enough to reach the cable on the back. Remove the cable attached to the back of the front panel control board.
Take Apart Zip Drive - 35 Zip Drive Before you begin, remove the following: • Front bezel • Zip drive cover
Take Apart Zip Drive - 36 1 Pull up the release tab and bring the Zip drive forward enough to reach the cables on the back.
Take Apart Zip Drive - 37 2 Disconnect the power and SCSI cables from the Zip drive. Caution: The power cable connector is a keyed connector. If it is removed with too much force, the keyed latch can break. With a broken latch, the connector can be installed incorrectly and cause the drive to fail. Reinsert the power cable connector with the metal contacts facing up, as shown.
Take Apart Zip Drive - 38 3 Remove the four screws that secure the drive to the carrier. Replacement Note: Plug cables securely into the Zip drive. Avoid pulling the cables against the enclosure as this can damage the cables. Hold the power cable up and to the left while aligning carrier with guide rails. Push the drive inside the enclosure. Lock the carrier release tab down into the Zip drive bay cutout.
Take Apart Logic Board - 39 Logic Board No preliminary steps are required before you begin this procedure. Note: If you are looking at the back of the computer, the logic board is located on the left. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Logic Board - 40 1 Remove the two screws that secure the logic board to the rear panel.
Take Apart Logic Board - 41 2 Grasp the two plastic tabs, and gently pull the logic board all the way out of the computer.
Take Apart Logic Board - 42 Note: Perform the following steps only if you are replacing a defective logic board. 3 Remove the two Phillips screws that secure the fence to the solder side of the logic board.
Take Apart Logic Board - 43 4 5 Using a hex nut screw driver, remove the two hex nuts that secure the logic board fence to the SCSI connector. Remove the Phillips screw that secures the logic board fence to the right angle PCI adapter board.
Take Apart Logic Board - 44 6 Separate the logic board fence from the logic board.
Take Apart Logic Board - 45 Replacement Note: Align and insert the logic board vertically so that it engages the guides on the top and bottom of the logic board slot. Press the reset button, and push on the vertical logic board fence until it snaps into place. Replace the two screws. Note: Remove the DRAM and high performance module before returning the board to Apple. Do not remove the ROM SIMM.
Take Apart Video Card - 46 Video Card Before you begin, remove the following: • I/O door • Logic board 1 2 Remove the screw that secures the video card to the logic board fence. Pull the video card out of the video-in slot.
Take Apart PCI Covers - 47 PCI Covers Before you begin, remove the following: • I/O door • Logic board 1 Remove the screws that secure the PCI covers to the logic board fence.
Take Apart PCI Covers - 48 2 Pull the other ends of the PCI covers out of the PCI support bracket.
Take Apart PCI Adapter - 49 PCI Adapter Before you begin, remove the following: • I/O door • Logic board • PCI covers 1 Remove the screw that secures the PCI support bracket to the logic board fence.
Take Apart PCI Adapter - 50 2 3 Remove the screw that secures the PCI support bracket to the logic board. Pull up on the PCI adapter and support bracket to remove them from the logic board.
Take Apart PCI Adapter - 51 Replacement Note: It is easier to replace the PCI support bracket if you temporarily remove the battery from its hook-andloop base.
Take Apart NTSC Video-Out Card (6500) - 52 NTSC Video-Out Card (6500) Before you begin, remove the following: • Logic board • Video card • PCI adapter • PCI covers 1 2 Pull out the card that is plugged into the monitor-out slot. Remove the two screws that secure the card to the logic board fence.
Take Apart NTSC Video-Out Card (6500) - 53 3 Pull the card away from the logic board fence to remove it from the logic board.
Take Apart Power Supply - 54 Power Supply Before you begin, remove the following: • Front bezel • Expansion bay cover • Top cover • Left panel • Left metal panel Note: If you look at the back of the computer, the power supply is located on the right. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Power Supply - 55 1 Remove the two screws that secure the power supply to the back of the computer.
Take Apart Power Supply - 56 2 3 Lay the right side of the computer on a clean, smooth surface. (The power supply should be to your left and the drive bays to your right.) Remove the screw that secures the power supply inside the computer.
Take Apart Power Supply - 57 4 Set the computer upright again. Pull the power supply away from the rear of the chassis, and twist the left side out to remove it from the computer.
Take Apart Power Supply - 58 5 Disconnect the three cables attached to the power supply. Replacement Note: Before replacing the power supply, check the voltage switch. Make sure it’s in the correct position for the voltage in your region. Failing to have the correct voltage setting could damage the power supply.
Take Apart Subwoofer/Speaker Assembly - 59 Subwoofer/ Speaker Assembly Before you begin, remove the following: • Front bezel • Expansion bay cover • Top cover • Left panel • Left metal panel Note: The subwoofer/ speaker assembly is in the bottom of the chassis. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Subwoofer/Speaker Assembly - 60 1 2 Lay the right side of the computer on a clean, smooth surface. Using a T10 torx screw driver, remove the screws that secure the subwoofer/speaker assembly to the bottom of the chassis.
Take Apart Subwoofer/Speaker Assembly - 61 3 Pull the 2-pin connector from the audio/monitor connection subassembly in the upper rear corner inside the chassis.
Take Apart Subwoofer/Speaker Assembly - 62 4 Pull the subwoofer/ speaker assembly out of the computer. Caution: Don’t attempt to open the subwoofer/speaker assembly. It is one service part.
Take Apart Feet - 63 Feet Before you begin, remove the following: • Front bezel • Expansion bay cover • Top cover • Left or right panel Caution: Review the ESD precautions in Bulletins/ Safety. 1 Place the right or left side of the computer on a clean, smooth surface.
Take Apart Feet - 64 2 3 Press in two of the plastic tabs on a foot. Tilt the foot toward the third plastic tab to clear the slots and remove the foot. Replacement Note: There is a raised plastic guide post that fits in a notch on the bottom of the computer. Be sure to line up the guide post with the notch.
Take Apart TV/FM Tuner Card - 65 TV/FM Tuner Card Caution: Review the ESD precautions in Bulletins/ Safety. 1 Remove the two screws from the TV/FM tuner card cover.
Take Apart TV/FM Tuner Card - 66 2 Pull the TV/FM tuner card from the computer.
Take Apart TV/FM Tuner Card - 67 3 Turn the card over and disconnect the ribbon cable from the card.
Take Apart Audio/Monitor Connection Subassembly - 68 Audio/Monitor Connection Subassembly Before you begin, remove the following: • Front bezel • Expansion bay cover • Top cover • Left panel • Left metal panel • TV/FM Tuner (if present) Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Audio/Monitor Connection Subassembly - 69 1 Using a hex nut screw driver, remove the two hex nuts on either side of the monitor-out port.
Take Apart Audio/Monitor Connection Subassembly - 70 2 Remove the subwoofer adjustment knob by grasping it firmly with a pair of pliers and pulling straight out.
Take Apart Audio/Monitor Connection Subassembly - 71 3 Remove the screw that secures the subassembly to the top of the chassis.
Take Apart Audio/Monitor Connection Subassembly - 72 4 Reach through the left side of the computer and carefully pull the audio/ monitor connection subassembly away from the rear of the computer.
Take Apart Audio/Monitor Connection Subassembly - 73 5 Disconnect the 2-pin connector and the ribbon cable from the subassembly boards.
K Service Source Upgrades Performa/Power Macintosh 6400 and 6500 Series
Upgrades TV/FM Tuner Card - 1 TV Tuner Card TV/FM Tuner Card Note: The TV/FM tuner card is an option. Caution: Review the ESD precautions in Bulletins/ Safety.
Upgrades TV/FM Tuner Card - 2 1 Access Cover Screws 2 Remove the two screws from the TV tuner card access port cover. Remove the TV tuner card access port cover from the computer.
Upgrades TV/FM Tuner Card - 3 3 Ribbon Cable Pull the TV tuner card ribbon cable a short way out of the access port.
Upgrades TV/FM Tuner Card - 4 4 Connector Ribbon Cable Plug Connect the ribbon cable plug to the TV/FM tuner card connector.
Upgrades TV/FM Tuner Card - 5 5 Guides Slide the TV/FM tuner card into place along the guides on both sides of the access port.
Upgrades TV/FM Tuner Card - 6 6 Access Cover Screws Replace the two screws that hold the TV/FM tuner card in place.
Upgrades DRAM DIMM Upgrade - 7 DRAM DIMM Upgrade Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/ Safety. Note: Before servicing a 6400, read the “EDOCompatible Logic Board Identification” topic at the end of this section.
Upgrades DRAM DIMM Upgrade - 8 1 Ejector DRAM Slot (1 of 2) Push the ejector on the DRAM slot outward and down to open it.
Upgrades Connectors DRAM DIMM Upgrade - 9 2 Notches DRAM DIMM DRAM Slot (1 of 2) Ribs (inside slot) 3 Note: The DRAM DIMM is designed to fit into the slot only one way. With the ejector still pushed outward and down, position the DIMM with its notches aligned with the small ribs inside the slot. Push down on the DIMM until it snaps into place and the ejector closes automatically.
Upgrades DRAM DIMM Upgrade - 10 EDO-Compatible Logic Board Identification Before you install extended data out (EDO) memory in a Performa or Power Macintosh 6400 computer, you must verify that the logic board is EDO-compatible.
Upgrades DRAM DIMM Upgrade - 11 Performa 6400 with Zip Drive Zip Drive If a Macintosh Performa 6400 included an internal Iomega Zip drive, the logic board shipped in the computer supports EDO memory.
Upgrades DRAM DIMM Upgrade - 12 Soldered-On DRAM is EDO 1 2 Soldered-On DRAM Locate the two solderedon DRAM chips. Compare the markings on these chips to the examples in the EDO Chip Identification table on the next page. If the soldered-on DRAM chip markings meet the criteria of an example here, the logic board supports EDO memory.
Upgrades DRAM DIMM Upgrade - 13 Important: Apple may use vendors not listed on this table. If the DRAM markings don’t match the table criteria, use another identification method.
Upgrades DRAM DIMM Upgrade - 14 Resistor Present at U34 1 Bottom of Logic Board 2 U34 Resistor Turn the logic board over so that you are looking at the solderedside of the board. Locate chip U34 as pictured in the graphic. If a resistor package (SIP network) is on top of the U34 chip, as seen in this picture, the logic board supports EDO memory.
Upgrades DRAM DIMM Upgrade - 15 No Resistor at R77 R72 1 R77 Top of Logic Board R71 R75 R80 R85 R89 R98 R101 R103 R105 R81 R86 R90 R73 no R77 R92 R82 R96 R99 2 Use the graphic here to locate the R77 resistor space near the SCSI port on the logic board. If a resistor does not occupy the R77 location, as seen in the picture, the logic board supports EDO memory.
Upgrades Hook Communications Card - 16 Communications Card Communications Card Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/ Safety.
Upgrades Compatible Logic Board Fence Compatible Not compatible Communications Card - 17 Communications Card Logic Board (Side View) Notches Communications Slot Notches Notches Note: Some communications cards are not compatible. Look at the placement of the notches on the card, and use this illustration to help identify a compatible card.
Upgrades Communications Card - 18 1 Plastic Tabs Metal Retainer Remove the communications card access port cover by pushing the two plastic tabs apart and removing the metal retainer.
Upgrades Communications Card - 19 2 Hook Logic Board Fence Communication Card Communication Slot 3 Align the card over the communications slot. Check the external connector on your card to see if it has a hook. If the communications card has a hook, be sure the hook engages the metal on the inside of the logic board fence. Push down on the back end of the card until it is firmly seated in the slot.
Upgrades Hook Communications Card - 20 Communication Card 4 Logic Board Fence Communication Slot If the card does not have a hook, pass the external connector through the hole in the logic board fence, and insert the card into the communications slot. Press down on the card until the connector is solidly in place. Lift gently on the card to test the connection. If the card resists and stays in place, it’s connected.
Upgrades Reset Button Communications Card - 21 5 6 Press the reset button on the logic board. Reinsert the logic board into the computer. Note: The communications card may require software installation. An Ethernet card may need the network connection changed in the AppleTalk control panel.
Upgrades PCI Card - 22 PCI Card PCI Slot Before you begin, remove the logic board. Note: If you are installing a PC compatibility card, see the instructions in the Upgrades chapter of the PC Compatibility Card manual under the Cards topic. Caution: Review the ESD precautions in Bulletins/ Safety.
Upgrades PCI Card - 23 1 Video Input Card Video-In Slot Screw Note: If you are going to install a PCI card in the lower PCI slot, and a video input card is installed, you must temporarily remove the video input card. Remove the screw on the front of the vertical plate and remove the video card.
Upgrades PCI Card - 24 2 Port Cover Screw Note: Place one hand under the screw and PCI card access cover to catch them when they come loose and thus avoid dropping them into the logic board. Remove the screw that holds the access port cover in place.
Upgrades PCI Card - 25 3 Port Cover Remove the access port cover.
Upgrades PCI Card - 26 4 Connector Hold the card by its edges to avoid touching any connectors.
Upgrades PCI Card - 27 5 PCI Slot Adapter Fence Slot in Adapter Fence Card Fence Place the card into the PCI slot, matching the metal fence on the card to the open port.
Upgrades PCI Card - 28 6 Adapter Fence Support the adapter fence with one hand, and push on the card until it snaps into place.
Upgrades PCI Card - 29 7 Replace the screw to hold the PCI card fence in place.
Upgrades PCI Card - 30 8 Video Input Card Video-In Slot Screw If you removed a video input card, replace it.
Upgrades Avid Cinema Card - 31 Avid Cinema Card PCI Slot Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/ Safety. 1 Follow the steps in the PCI Card section of this chapter, choosing to place the card in the top or bottom PCI expansion slot on the PCI adapter card.
Upgrades Avid Cinema Card - 32 2 Video Input Card Video-In Slot Screw If a video input card has not been installed, install one now.
Upgrades Avid Cinema Card - 33 Connect the Avid Cinema Card to the Video Input Card Video Input Card Ribbon Cable Note: Use the shorter (2.5") DAV ribbon cable. The two ends of the cable are identical. Match the notches on the card connectors to install the cable correctly. 1 Avid Cinema Card 2 Hold one hand beneath the Avid Cinema card to support the card. Align the tab on the cable’s connector with the notch in the card’s connector.
Upgrades Avid Cinema Card - 34 3 Ribbon Cable 4 5 Press firmly to connect the correct end of the ribbon cable to the Avid Cinema card. Connect the other end of the ribbon cable to the video input card in the same way. Carefully replace the logic board to avoid catching the ribbon cable.
Upgrades High Performance Module (Cache) - 35 High Performance Module (Cache) Cache Slot Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/ Safety.
Upgrades High Performance Module (Cache) - 36 Cache Module Slot High Performance Module Connectors Ribs (inside slot) Notches Note: The module is designed to fit into the slot only one way. Align the notches in the module with the small ribs inside the slot, and snap the card into place on the logic board.
K Service Source Additional Procedures Performa/Power Macintosh 6400 and 6500 Series
Additional Procedures Battery Verification - 1 Battery Verification Before you begin, remove the logic board. Battery Caution: Review the ESD precautions in Bulletins/ Safety.
Additional Procedures Battery Verification - 2 1 2 3 Set the voltmeter to the 10 volts DC scale. Hold the positive probe of the voltmeter to the positive end of the battery and the negative probe to the negative end of the battery. If the battery voltage is below 3.0 volts, replace the battery. Refer to “Battery Replacement” in this chapter.
Additional Procedures Battery Replacement - 3 Battery Replacement Before you begin, remove the logic board. Battery Caution: Review the ESD precautions in Bulletins/ Safety. If handled or discarded improperly, the lithium battery in the computer could explode. Review battery handling and disposal instructions in Bulletins/Safety.
Additional Procedures Battery Replacement - 4 1 2 Pull up and disconnect the connector. Pull up and remove the battery from its hookand-loop base.
Additional Procedures Logic Board Reset - 5 Logic Board Reset Before you begin, remove the logic board. Caution: Review the ESD precautions in Bulletins/ Safety.
Additional Procedures Logic Board Reset - 6 1 2 3 Pull up and disconnect the battery connector. Pull up and remove the battery from its hookand-loop base. Wait 5-10 minutes and then replace the battery.
Additional Procedures Reset Button Logic Board Reset - 7 4 5 Logic Board Fence Press the reset switch on the logic board using a flat plastic tool. Fully seat the logic board in the enclosure.
Additional Procedures Logic Board Reset - 8 Note: This procedure resets PRAM. Be sure to check the computer’s time/ date and other system parameter settings following the procedure. Note: If this procedure resolves the problem, claim an adjustment on an SRO. If not, replace defective component and do not claim the adjustment.
Additional Procedures 6500—Distinguishing Video Jitter from Blur - 9 6500—Distinguishing Video Jitter from Blur Service providers may encounter two slightly different video symptoms on monitors connected to Power Macintosh 6500 computers. The first step in troubleshooting this issue is to differentiate video jitter from blurry video. There is a different solution to each of these conditions. Video jitter affects monitors connected to models having a 225 or 250 MHz logic board.
Additional Procedures 6500—Distinguishing Video Jitter from Blur - 10 Power Macintosh 6500 computers falling within the following serial number ranges may have these video issues.
Additional Procedures 6500—Distinguishing Video Jitter from Blur - 11 Video Jitter Solution If you identified a video jitter symptom, you need to inspect the logic board to distinguish a reworked board from a board that hasn’t been reworked. Apple has reworked 225 MHz (P/N 661-1322) and 250 MHz (P/N 661-1332) logic boards. 1 2 R 363 R 363 Remove the logic board. Look at the resistor located at R-363 on the bottom of the board.
Additional Procedures 6500—Distinguishing Video Jitter from Blur - 12 3 You may need to use a magnifying glass to see the print on this resistor. If 100 is printed on the resistor, the board has not been reworked. 4 R 363 R 363 If 101 is printed on the resistor, the board has been reworked. Replace a board that has not been reworked with a reworked logic board.
Additional Procedures Blurry Video Solution - 13 Blurry Video Solution If you identified a blurry video symptom, you need to inspect the audio/monitor connection subassembly. 1 2 Remove the audio/ monitor connection subassembly from the computer. Turn the subassembly so you can see the area of the monitor board immediately behind the monitor connector.
Additional Procedures Blurry Video Solution - 14 3 Look for three red capacitors as pictured in this graphic. Note: The capacitors may not be present. See the graphic on the next page.
Additional Procedures Blurry Video Solution - 15 4 If three red capacitors are not present, replace the audio/monitor connection subassembly with part number 922-2996.
Additional Procedures 6500—Software Installation Errors and L2 Cache Identification 6500—Software Installation Errors and L2 Cache Identification The symptoms during software installation on a Power Macintosh 6500 may appear as follows: • The installation is interrupted by a dialog box displaying a message like this: “Unable to decompress file ‘xxxx’ because of a data mismatch error.
Additional Procedures 6500—Software Installation Errors and L2 Cache Identification These symptoms may appear with any software, installer, and installation from CDs, floppy disks, Zip disks, or external hard drives.
Additional Procedures 6500—Software Installation Errors and L2 Cache Identification Recommended Action If the symptom occurs on a 6500 computer in the specified serial number range, inspect the logic board for “OPC” printed along the edge. If the logic board has “OPC” on it, verify the cache is a compatible L2 cache DIMM. If the logic board is an OPC with an incompatible L2 cache, replace the incompatible L2 cache with part number 661-1477.
Additional Procedures 6500—Software Installation Errors and L2 Cache Identification Identifying L2 Cache DIMM If the logic board is an OPC, follow these instructions to positively identify the L2 cache DIMM as compatible or incompatible: 1 View the back of the cache DIMM. 3 Look at the markings on any one of the smaller chips. They will look similar to this: 2 Notice that there is one larger chip and eight smaller chips.
Additional Procedures 6500—Software Installation Errors and L2 Cache Identification IDT 74FST IDT 74FST IDT 74FST 3384Q (Use this number to identify a problem DIMM.) 3384Q (Use(Use this number to identify a problemaDIMM.) 3384Q this number to identify problem DIMM.) F9637BFU F9637BFU F9637BFU If this number, not counting the Q or any other letters present, has four digits, the cache is incompatible with an OPC logic board. Replace this L2 cache DIMM with part number 661-1477.
Additional Procedures Processor Fan - 21 Processor Fan If the processor fan fails, the fan (922-3859) can be ordered separately and replaced. 1 Remove the I/O door. 3 Remove the defective processor fan. 2 Pull out the logic board.
Additional Procedures Processor Fan - 22 4 5 6 7 8 Replace the defective fan with the replacement part. Position the fan as shown in the graphic. Attach the two black plastic screws. Connect the fan to the logic board at J17. Replace the logic board. Replace the I/O door.
K Service Source Exploded View Performa/Power Macintosh 6400 and 6500 Series
Exploded View 1 Top Cover 922-2274 Audio/Monitor Connection Subassembly 922-2547 replaced by 922-2996 TV/FM Radio Tuner Cover 922-2390 Tuner Card Bracket 922-2516 Rear Panel 922-2279 Metal Chassis Zip 922-2272 (Rev A) 922-2707 (Rev B) Drive 922-1331 Zip Drive Carrier 922-2736 Power Supply 661-1169 Subwoofer Speaker Assembly 922-2384 Hard Drive Carrier 922-1124 Left Panel 922-2277 Zip Drive Cover 922-2735 CD-ROM Drive 661-1240 (1200i) Expansion B 661-1415 (12X) Cover 661-1400 (24X) 922-227 Front P
