K Service Source Macintosh Quadra 800/WS 80 Macintosh Quadra 800 Workgroup Server 80
K Service Source Specifications Quadra 800/WS 80
Specifications Processor - 2 Processor CPU Addressing Motorola 68040 microprocessor 33 MHz Built-in paged memory management unit (PMMU), floating-point unit (FPU), and 8K memory cache 32-bit registers 32-bit address/data bus
Specifications Memory - 3 Memory DRAM 8 MB (soldered DRAM) or 24 MB (8 MB soldered DRAM plus four 4 MB SIMMs) standard; expandable to 136 MB 72-pin SIMMs 60 ns access time ROM 1 MB soldered on logic board PRAM 256 bytes of parameter memory
Specifications VRAM Clock/Calendar Memory - 4 512K or 1 MB standard, expandable to 1 MB (80 ns or faster VRAM SIMMs) Maximum pixel depths for 512K / 1 MB VRAM: 12-inch color (512 x 384) - 16 / 16 bits per pixel 12-inch monochrome (640 x 480) - 8 / 8 bits per pixel 13-inch color (640 x 480) - 8 / 16 bits per pixel 15-inch portrait (640 x 870) - 4 / 8 bits per pixel 16-inch color (832 x 624) - 8 / 16 bits per pixel 19-inch color (1024 x 768) - 4 / 8 bits per pixel 21-inch monochrome (1152 x 870) - 4 / 8 bi
Specifications Disk Storage - 5 Disk Storage Floppy Drive Internal, 1.4 MB Apple SuperDrive Hard Drive Internal, 3.5 in.
Specifications I/O Interfaces - 6 I/O Interfaces Serial Video Ethernet Two RS-232/RS-422 ports; mini DIN-8 connectors 230.4K baud maximum 0.920 Mbit/sec.
Specifications SCSI NuBus I/O Interfaces - 7 One SCSI port; DB-25 connector Supports a maximum of eight devices (including the computer, which is always device 7) Three slots support standard size cards, burst-mode transfers, a processor write buffer, and NuBus ‘90; 96-pin Euro-DIN connectors Expansion One 68040 processor-direct slot (PDS); 140-pin connector Audio One 8-bit stereo output port; one 8-bit monaural input port; mini phone jack connectors Apple Desktop Bus Two Apple Desktop Bus (ADB) po
Specifications I/O Devices - 8 I/O Devices Keyboard Apple Keyboard, Apple Extended Keyboard, Apple Keyboard II, or Apple Extended Keyboard II (optional); mini DIN-4 connector Mouse Apple Desktop Mouse or Apple Desktop Mouse II; mini DIN-4 connector Microphone Electret, omnidirectional; output voltage is 4 mV, peak to peak, at normal value; mini phone plug connector
Specifications Sound and Video - 9 Sound and Video Video Display Sound Generator Built-in VRAM video support for all Apple monitors; two VRAM expansion slots (one bank) Supports Apple 16-bit monitors and many non-Apple monitor types (NTSC, PAL, VGA) Multiple external color and monochrome monitors through NuBus expansion slots Enhanced Apple sound chip (EASC), including four-voice wavetable synthesis and stereo sampling generator capable of driving stereo mini-phone-jack headphones or stereo equipment
Specifications Electrical - 10 Electrical Line Voltage 100–240 VAC Frequency 50–60 Hz, single phase Maximum Power 200 W continuous
Specifications Physical - 11 Physical Dimensions Weight Height: 14.25 in. (360 mm) Width: 7.75 in. (196 mm) Depth: 16 in. (396 mm) 24 lb. (11.
Specifications Environmental - 12 Environmental Operating Temperature Storage Temperature 50–104° F (10° to 40° C) -40 to 116.6° F (-40 to 47° C) Relative Humidity 5–90% non condensing Altitude 0–10,000 ft.
K Service Source Troubleshooting Macintosh Quadra 800/WS 80
Troubleshooting General - 1 General The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.
Troubleshooting Symptom Charts - 2 Symptom Charts Error Chords One-part error chord sounds during startup sequence 1 2 3 Two-part error chord sounds during startup sequence Disconnect SCSI data cable from hard drive and reboot system. If startup sequence is normal, initialize hard drive. If error chord still sounds, replace hard drive. Disconnect floppy drive cable from floppy drive and reboot system. If startup sequence is normal, replace floppy drive. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts - 3 System Does not power on; screen is black, fan is not running, and LED is not lit 1 2 3 4 5 Check power cables. Plug monitor directly into wall socket, and verify that monitor has power. Replace power cord. Replace power supply. Replace logic board. Retain customer’s SIMMs. Clicking, chirping, or thumping 1 2 3 4 Replace Replace Replace Replace power supply. logic board. Retain customer’s SIMMs. floppy drive cable. floppy drive.
Troubleshooting Symptom Charts - 4 System (Continued) System shuts down intermittently 1 2 3 4 5 Make sure air vents are clear. Thermal protection circuitry may shut down system. After 30 to 40 minutes, system should be OK. Replace power cord. Check battery. Refer to “Battery Verification” in Additional Procedures. Replace power supply. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts - 5 System (Continued) System intermittently crashes or hangs During startup, following message is displayed, “This startup disk will not work on this Macintosh model...” 1 2 3 4 5 6 7 Verify that system software is version 7.1 or later. Verify that software is known-good. Verify that software is System 7 compatible. Clear parameter RAM. Hold down
Troubleshooting Symptom Charts - 6 Video Screen is black, audio and drive operate, fan is running, and LED is lit 1 2 3 4 5 6 7 8 9 Adjust brightness on monitor. Replace monitor. Refer to appropriate monitor manual to troubleshoot defective monitor. Replace video cable. If video interface card is installed, move it to different slot. Replace video card, if installed. Clear parameter RAM. Hold down
Troubleshooting Symptom Charts - 7 Video (Continued) Screen is black, audio and drive do not operate, but fan is running and LED is lit 1 2 3 4 5 6 Replace video cable. If video interface card is installed, move it to different slot. Replace video interface card, if installed. Replace SIMMs. Replace logic board. Retain customer’s SIMMs. Replace power supply. Partial or whole screen is bright and audio is present, but no video information is visible 1 Replace monitor.
Troubleshooting Symptom Charts - 8 Floppy Drive Internal floppy drive does not operate 1 2 3 4 5 Replace disk with known-good floppy disk. Replace floppy drive cable. Replace floppy drive. Replace logic board. Retain customer’s SIMMs. Replace power supply. During system startup, disk ejects; display shows icon with blinking “X” 1 2 Replace disk with known-good system disk. Clear parameter RAM. Hold down
Troubleshooting Symptom Charts - 9 Floppy Drive (Continued) Does not eject disk 1 2 3 4 Attempts to eject disk, but doesn’t 1 2 3 4 Switch off computer. Hold mouse button down while you switch computer on. Replace floppy drive cable. Replace floppy drive. Replace logic board. Retain customer’s SIMMs. Push disk completely in. Reseat floppy drive bezel and drive so bezel slot aligns correctly with drive. Eject disk manually. Replace floppy drive.
Troubleshooting Symptom Charts - 10 Floppy Drive (Continued) Internal floppy drive runs continuously 1 2 3 4 Replace disk with known-good floppy disk. Replace floppy drive cable. Replace floppy drive. Replace logic board. Retain customer’s SIMMs. MS-DOS drive does not recognize a disk formatted on a 1.4 MB drive To read and write files with either MS-DOS or 1.4 MB drive, format all disks with MS-DOS drive first.
Troubleshooting Symptom Charts - 11 Hard Drive Single internal hard drive does not operate; drive doesn’t spin 1 2 3 Replace hard drive power cable. Replace hard drive. Replace power supply. No internal SCSI drives operate 1 2 3 4 Verify there are no duplicate SCSI device addresses. Replace SCSI data cable. Replace power supply. Replace logic board. Retain customer’s SIMMs. Works with internal or external SCSI devices but not with both 1 2 3 Verify there are no duplicate SCSI device addresses.
Troubleshooting Symptom Charts - 12 Hard Drive (Continued) Drive does not appear on the desktop 1 2 3 4 5 Verify there are no duplicate SCSI device addresses. Update the SCSI device driver using Apple HD SC Setup. Run Disk First Aid to verify the condition of the drive’s directory structure. Replace the SCSI hard drive cable. If drive is not initialized, use HD SC Setup to initialize. Replace with known-good hard drive.
Troubleshooting Symptom Charts - 13 Peripherals Cursor does not move 1 2 5 Check mouse connection. Inspect inside of mouse for buildup of dirt or other contaminants. Clean mouse if necessary. If mouse was connected to keyboard, connect mouse to computer ADB port instead. If mouse works, replace keyboard. If mouse does not work in any ADB port on computer, replace mouse. Replace logic board. Retain customer’s SIMMs. 1 2 Replace mouse. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts - 14 Peripherals (Continued) Double-click doesn’t open application, disk, or server 1 2 5 Remove duplicate system folders. Clear parameter RAM. Hold down
Troubleshooting Symptom Charts - 15 Peripherals (Continued) Known-good serial printer does not work 1 2 3 4 Verify that system software is version 7.1 or later. Verify that Chooser is set correctly. Replace printer interface cable. Replace logic board. Retain customer’s SIMMs. Known-good network printer does not print 1 2 3 Verify that system software is version 7.1 or later. Verify that Chooser is set correctly. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts - 16 Miscellaneous No sound from speaker 1 2 3 Verify that volume setting in Control Panel is 1 or above. Replace speaker. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts - 17 CD-ROM Drive CD-ROM drive does not accept compact disc 1 2 Exchange disc. Replace CD-ROM drive mechanism. Macintosh does not display CD-ROM drive icon 1 2 3 4 Verify that CD-ROM software is installed. Replace CD-ROM drive mechanism. Replace SCSI data cable. Replace power supply.
K Service Source Take Apart Macintosh Quadra 800/WS 80
Take Apart Cover - 1 Cover Cover No preliminary steps are required before you begin this procedure. 1 2 Cover Screw Loosen the four captive cover screws. Slide the cover forward about 1/2 inch and lift the cover from the computer.
Take Apart Floppy Drive - 2 Floppy Drive Before you begin, remove the cover. Floppy Drive Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Floppy Drive - 3 1 2 3 P ress down the retaining clip and slide the floppy drive forward about 2 inches. Disconnect the floppy drive cable from the floppy drive. Remove the floppy drive from the chassis. Replacement Note: Apple recommends dust shields on 1.4 MB SuperDrives in the Macintosh Quadra 800. All 1.4 MB replacement drives ship with dust shields installed.
Take Apart Hard Drive - 4 Hard Drive Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Hard Drive - 5 1 2 Disconnect the SCSI data cable and hard drive power cable from the hard drive. Press down the retaining clip securing the hard drive and slide the hard drive out. Replacement Note: For information on removing the hard drive from the carrier and returning drives, cables, and carriers to Apple, refer to Additional Procedures in the Hard Drives manual.
Take Apart CD-ROM Drive - 6 CD-ROM Drive Before you begin, remove the cover. CD-ROM Drive Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart CD-ROM Drive - 7 1 Audio Cable 2 Retaining Clip Disconnect the SCSI data cable, audio cable, and CD-ROM drive power cable from the CD-ROM drive. Pull up on the retaining clip securing the CDROM drive and slide the CD-ROM drive out. Replacement Note: Be sure to remove the CD-ROM drive from the carrier prior to returning the drive to Apple.
Take Apart DDS-DC Tape Drive - 8 DDS-DC Tape Drive Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart DDS-DC Tape Drive - 9 1 SCSI Data Cable Tape Drive Power Cable Disconnect the SCSI data cable and tape drive power cable from the tape drive.
Take Apart DDS-DC Tape Drive - 10 2 Press down the retaining clip securing the tape drive and slide the tape drive out. Replacement Note: Be sure to remove the tape drive from the carrier prior to returning the drive to Apple.
Take Apart Logic Board - 11 Logic Board Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Logic Board - 12 1 2 Remove the reset/ interrupt actuator. Remove the screw securing the logic board.
Take Apart Logic Board - 13 3 Slot 4 Latch Slide the logic board forward until the slot indicated lines up with the tab. Lift the latch at the rear of the logic board and release the logic board.
Take Apart Logic Board - 14 5 6 Pivot the front of the logic board out of the chassis. Disconnect these cables from the logic board: • Logic board power • Speaker cable • LED cable • SCSI data cable • Floppy drive cable • CD-ROM audio cable (if present) Replacement Note: Be sure to reconnect the LED cable to the logic board to ensure proper system operation.
Take Apart Power Supply - 15 Power Supply Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Power Supply - 16 1 Chassis Support Brace Remove the chassis support brace.
Take Apart Power Supply - 17 2 Logic Board PowerCable Disconnect the logic board power cable.
Take Apart Power Supply - 18 3 Latch Press the latch to release the power supply.
Take Apart Power Supply - 19 4 5 Slide the power supply forward. Pull the power supply out of the computer.
Take Apart Speaker - 20 Speaker Speaker Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety. 1 Disconnect the speaker cable from the logic board.
Take Apart Speaker - 21 2 3 Latch Press the latch holding the speaker housing to the chassis and lift the front of the speaker housing. P ull the speaker housing from the clips at the rear of the chassis.
Take Apart Rear Cover - 22 Rear Cover Before you begin, remove the following: • Cover • Speaker Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Rear Cover - 23 1 Latch Lift the two latches and pull the rear cover loose.
Take Apart Rear Cover - 24 2 Remove the rear cover from the computer.
K Service Source Upgrades Macintosh Quadra 800/WS 80
Upgrades Expansion Cards - 1 Expansion Cards Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety. 1 NuBus Card Retainer Pinch the two handles and remove the NuBus card retainer.
Upgrades Expansion Cards - 2 2 Caution: Pull up evenly on both sides of the card to avoid bending the connector pins. Carefully grasp each end of the card and pull straight out to remove it. Note: Grab the left side of the card by the metal bracket. Replacement Caution: When replacing the card, do not force it into the expansion slot. If the card does not seat properly, remove it and try again.
Upgrades CD-ROM Upgrade - 3 CD-ROM Upgrade Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Upgrades CD-ROM Upgrade - 4 Upper Blank Bezel 1 Remove the upper blank bezel from the top cover.
Upgrades CD-ROM Upgrade - 5 CD-ROM Drive Bezel 2 Install the slotted CDROM drive bezel in the top cover.
Upgrades CD-ROM Upgrade - 6 CD-ROM Carrier CD-ROM Drive 3 Attach the CD-ROM carrier to the CD-ROM drive with four Phillips screws.
Upgrades CD-ROM Upgrade - 7 4 Jumper Connectors Verify the three jumper connectors are installed as shown. Important: These jumpers configure the SCSI device address of the CD-ROM drive. The CD-ROM drive will have a SCSI device ID of 3. Verify that no other SCSI device installed in the computer already has that address. If another device does have an ID of 3, change the ID prior to installing the CD-ROM drive.
Upgrades CD-ROM Upgrade - 8 5 CD-ROM Drive and Carrier Slide in the CD-ROM drive and carrier.
Upgrades CD-ROM Upgrade - 9 Audio Cable CD-ROM Drive Power Cable 6 SCSI Data Cable Connect these cables to the CD-ROM drive: • Audio cable • SCSI data cable • CD-ROM drive power cable
Upgrades Power Macintosh Upgrade - 10 Power Macintosh Upgrade The Macintosh Quadra 800 can be upgraded to a Power Macintosh 8100/80 or Power Macintosh 8100/ 80AV. The AWS 80 can be upgraded to a Workgroup Server 8150. For upgrade instructions, refer to Upgrades in the Power Macintosh 8100/WS 8150 manual.
Upgrades Power Macintosh Card - 11 Power Macintosh Card Before you begin, remove the cover and review the ESD precautions in Bulletins/Safety. Installing this card in the Processor-Direct Slot (PDS) upgrades this 68040 computer to a PowerPC microprocessor. For installation instructions, refer to the Basics chapter in the Power Macintosh Card manual.
Upgrades Power Macintosh 8500 Upgrade - 12 Power Macintosh 8500 Upgrade The Power Macintosh 8500 Upgrade Kit can be used to upgrade a Quadra 800, Quadra 840, or a Power Macintosh 8100. The kit includes everything except: • The peripherals (such as the hard drive, floppy drive, and CD-ROM drive), which must be transferred from the original unit you are upgrading • A processor card, which must be purchased separately.
Upgrades Power Macintosh 8500 Upgrade - 13 to install the processor card. Once you have installed all the drives in the upgraded unit and replaced the top housing, copy the serial number from the original unit to the blank serial label on the upgraded unit.
Upgrades WorkGroup Server 8550/132 Upgrade - 14 WorkGroup Server 8550/132 Upgrade The WorkGroup Server 8550/132 Upgrade Kit can be used to upgrade a WorkGroup Server 80, 8150/80, or 8150/ 110.
Upgrades WorkGroup Server 8550/132 Upgrade - 15 All of the part listed above, except for the DRAM DIMMs, need to be removed from the original unit and installed in the upgraded unit. Refer to the Take Apart chapter for the product from which you are upgrading for instructions on how to remove these parts. Refer to the Take Apart chapter in the Power Macintosh 8500/WS 8550 manual to see where the peripherals should be installed in the upgraded unit.
Upgrades WorkGroup Server 8550/132 Upgrade - 16 Once you have installed all the necessary parts in the upgraded unit and replaced the top housing, copy the serial number from the original unit to the blank serial label on the upgraded unit. Note: The WorkGroup Server 8550/132 Upgrade Kit does not include a hard drive bracket.
K Service Source Additional Procedures Macintosh Quadra 800/WS 80
Additional Procedures Battery Verification - 1 Battery Verification Battery Before you begin, remove the following: • Cover • Logic board If handled or discarded improperly, the lithium battery could explode. Review handling and disposal instructions in Bulletins/Safety. ±Warning: Caution: Review the ESD precautions in Bulletins/ Safety.
Additional Procedures Battery Verification - 2 1 2 3 Set the voltmeter to the 10 volts DC scale. Hold the positive probe of the voltmeter to the positive end of the battery (marked “+” on the logic board) and the negative probe to the negative end of the battery. If the battery voltage is below 3.2 volts, replace the battery. Refer to “Battery Replacement” in this chapter.
Additional Procedures Battery Replacement - 3 Battery Replacement Battery Before you begin, remove the following: • Cover • Logic board If handled or discarded improperly, the lithium battery could explode. Review handling and disposal instructions in Bulletins/Safety. ±Warning: Caution: Review the ESD precautions in Bulletins/ Safety.
Additional Procedures Battery Replacement - 4 1 Using a small flat-blade screwdriver, pry open the latch at the end of the battery holder and lift off the cover.
Additional Procedures Battery Replacement - 5 2 3 Grasp the battery and remove it from the holder. Return the battery to Apple for proper disposal. For battery packaging and labeling instructions, refer to Bulletins/Safety.
K Service Source Exploded View Macintosh Quadra 800/WS 80
Exploded View 1 Top Housing 922-0847 CD-ROM Bezel Manual Insert Floppy Drive Bezel Trayloading Front 922-0523 CD-ROM Bezel 922-0811 Panel* w/Caddy 922-0846 Floppy Drive Bezel 922-0849 Blank Bezel 922-0620 Tape Drive Bezel 922-0969 Thumbscrew 922-0395 Speaker Housing 922-0394 Logic Board 661-1676 Speaker 922-0353 Logic Board Guard 922-0851 CD-ROM Audio Cable 922-0842 LED Cable 922-0841 Rear Panel 922-0362 Power Supply Cable 922-0837 SCSI Cable 922-0839 Manual Insert Floppy Drive 661-0121 Brace 922-
