K Service Source Macintosh Quadra 840AV
K Service Source Specifications Macintosh Quadra 840AV
Specifications Processor - 1 Processor CPU Motorola 68040 microprocessor 40 MHz Built-in paged memory management unit (PMMU), floating-point unit (FPU), and 8K memory cache Addressing 32-bit registers 32-bit address/data bus Direct Memory Access (DMA) A Peripheral Subsystem Controller (PSC) provides direct memory access (DMA) between the 68040 buses and peripheral devices.
Specifications Digital Signal Processor (DSP) Processor - 2 AT&T DSP3210 32-bit floating-point digital signal processor Supports real-time tasks such as speech recognition, audio compression, and analog modem signal processing.
Specifications Memory - 3 Memory RAM 8 MB standard (one 8 MB SIMM), expandable to 128 MB 72-pin SIMMs Requires CAS-before-RAS 60 ns access time ROM 2 MB soldered on logic board PRAM 256 bytes of parameter memory
Specifications VRAM Clock/Calendar Memory - 4 1 MB standard, expandable to 2 MB (80 ns or faster 256K VRAM SIMMs) Maximum pixel depths for 1 MB / 2 MB VRAM: 12-inch color (512 x 384) - 16 / 16 bits per pixel 12-inch monochrome (640 x 480) - 16 / 16 bits per pixel 13-inch color (640 x 480) - 8 / 16 bits per pixel 15-inch portrait (640 x 870) - 4 / 8 bits per pixel 16-inch color (832 x 624) - 8 / 16 bits per pixel 19-inch color (1024 x 768) - 4 / 8 bits per pixel 21-inch monochrome (1152 x 870) - 4 / 8 bit
Specifications Disk Storage - 5 Disk Storage Floppy Drive Internal, 1.4 MB Apple SuperDrive Hard Drive Internal, 3.5 in.
Specifications I/O Interfaces - 6 I/O Interfaces Serial Two RS-232/RS-422 ports (modem port is an Apple highperformance serial port) Printer port: mini DIN-8 connector Modem port: mini DIN-9 connector (also supports mini DIN-8 connector) 230.4 Kbaud maximum 0.920 mbit/sec.
Specifications GeoPort (Modem Port) Video S-Video Input & Output I/O Interfaces - 7 High-performance serial port Supports connection to analog, PBX, ISDN, facsimile (fax), and data telephone lines Provides full-duplex telephone I/O at up to 14.4 Kbps Supports AppleTalk and V.22, V.22bis, V.29, and V.
Specifications I/O Interfaces - 8 Composite Video Input & Output One composite video output port; one composite video input port; RCA phono plug connectors Supports input/output in NTSC, PAL, and SECAM formats Ethernet One Ethernet port; AUI-15 connector Floppy Disk SCSI Supports one internal 1.
Specifications NuBus Expansion I/O Interfaces - 9 Three slots; 96-pin Euro-DIN connectors Supports standard-size cards, block transfers, burst-mode transfers, a processor write buffer, power control service, and NuBus ‘90 data transfers between cards at 20 MHz One slot supports NuBus cards that contain a Digital Audio and Video (DAV) connector One 68040 processor-direct slot (PDS); 140-pin connector
Specifications Audio Apple Desktop Bus I/O Interfaces - 10 One 16-bit stereo output port; one 16-bit stereo input port; mini phone-jack connectors Sample rates up to 48 kHz (44.1 kHz standard rate) Uses the digital signal processor (DSP) chip Supports stereo audio from internal CD drive and Apple PlainTalk microphone Audio input port characteristics: 26K ohms impedance, 2 V rms maximum, 22.5 dB gain Audio output port characteristics: 37 ohms impedance, 0.9 V rms maximum, attenuated –22.
Specifications I/O Devices - 11 I/O Devices Keyboard Apple Keyboard, Apple Extended Keyboard, Apple Keyboard II, or Apple Extended Keyboard II (optional); mini DIN-4 connector Mouse Apple Desktop Mouse or Apple Desktop Mouse II; mini DIN-4 connector Microphone Electret, omnidirectional; output voltage is 4 mV, peak to peak, at normal value; mini phone plug connector Designed for speech recording and recognition
Specifications Sound and Video - 12 Sound and Video Video Display Sound Generator Built-in VRAM video support for all Apple monitors; four VRAM expansion slots (two banks) Supports Apple 16-bit monitors and many non-Apple monitor types (NTSC, PAL, VGA) Multiple external color and monochrome monitors through NuBus expansion slots Enhanced Apple sound chip (EASC), including four-voice wave table synthesis and stereo sampling generator capable of driving stereo mini phone-jack headphones or stereo equipmen
Specifications Electrical - 13 Electrical Line Voltage 100–240 VAC Frequency 50–60 Hz, single phase Maximum Power 200 W continuous Power for SCSI Devices Maximum continuous power available for each SCSI device: 1.5A @ +5 V 4.
Specifications Power for NuBus Cards Electrical - 14 Maximum continuous power available for each NuBus card: 2.0A @ +5 V 0.175A @ +12 V 0.
Specifications Physical - 15 Physical Dimensions Weight Height: 14.25 in. (360 mm) Width: 7.75 in. (196 mm) Depth: 16 in. (396 mm) 24 lb. (11.
Specifications Environmental - 16 Environmental Operating Temperature Storage Temperature 50–104° F (10°–40° C) –40 to 116.6° F (–40 to 47° C) Relative Humidity 5–90% noncondensing Altitude 0–10,000 ft.
K Service Source Troubleshooting Macintosh Quadra 840AV
Troubleshooting General/ - 1 General The Symptom Charts included in this chapter will help you diagnose specific symptoms related to your product. Because cures are listed on the charts in the order of most likely solution, try the first cure first. Verify whether or not the product continues to exhibit the symptom. If the symptom persists, try the next cure. (Note: If you have replaced a module, reinstall the original module before you proceed to the next cure.
Troubleshooting Symptom Charts/Error Chords - 2 Symptom Charts Error Chords One-part error chord sounds during startup sequence 1 2 3 Two-part error chord sounds during startup sequence Disconnect SCSI data cable from hard drive and reboot system. If startup sequence is normal, initialize hard drive. If error chord still sounds, replace hard drive. Disconnect floppy drive cable from floppy drive and reboot system. If startup sequence is normal, replace floppy drive. Replace logic board.
Troubleshooting Symptom Charts/System - 3 System Does not power on; screen is black, fan is not running, and LED is not lit 1 2 3 4 5 6 Check power cables. Plug monitor directly into wall socket, and verify that monitor has power. Reset logic board. (Refer to Additional Procedures.) Replace power cord. Replace power supply. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/System (Continued) - 4 System (Continued) Clicking, chirping, or thumping sound from power supply 1 2 3 Remove all NuBus expansion cards and disconnect all internal peripherals (hard drives, CD-ROM drives, floppy drives, etc.) and power-on system again. If system powers on normally, reconnect one device at a time and replace NuBus expansion cards one at a time, powering on the system after each reconnection/reinstallation.
Troubleshooting Symptom Charts/System (Continued) - 5 System (Continued) System shuts down intermittently 1 2 3 4 5 Make sure air vents are clear. Thermal protection circuitry may shut down system. After 30 to 40 minutes, system should be OK. Check battery. Refer to “Battery Verification” in Additional Procedures. Replace power cord. Replace power supply. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/System (Continued) - 6 System (Continued) System intermittently crashes or hangs 1 2 3 4 5 6 7 Intermittent shutdowns from a cold boot Verify that system software is version 7.1 or later. Verify that software is known-good. Verify that software is System 7 compatible. Clear parameter RAM. Hold down
Troubleshooting Symptom Charts/Video - 7 Video Screen is black, audio and drive operate, fan is running, and LED is lit 1 2 3 4 5 6 7 8 9 Adjust brightness on monitor. Replace monitor. Refer to appropriate monitor manual to troubleshoot defective monitor. Replace video cable. If video interface card is installed, move it to different slot. Replace video card, if installed. Clear parameter RAM. Hold down
Troubleshooting Symptom Charts/Video (Continued) - 8 Video (Continued) Screen is black, audio and drive do not operate, but fan is running and LED is lit 1 2 3 4 5 6 Replace video cable. If video interface card is installed, move it to different slot. Replace video interface card, if installed. Replace SIMMs. Replace logic board. Retain customer’s SIMMs. Replace power supply. Partial or whole screen is bright and audio is present, but no video information is visible 1 Replace monitor.
Troubleshooting Symptom Charts/Floppy Drive - 9 Floppy Drive Internal floppy drive does not operate 1 2 3 4 5 Replace disk with known-good floppy disk. Replace floppy drive cable. Replace floppy drive. Replace logic board. Retain customer’s SIMMs. Replace power supply. During system startup with a floppy disk, disk ejects; display shows icon with blinking “X” 1 2 Replace disk with known-good system disk. Clear parameter RAM.
Troubleshooting Symptom Charts/Floppy Drive (Continued) - 10 Floppy Drive (Continued) Does not eject disk 1 2 3 4 Attempts to eject disk, but doesn’t Internal floppy drive runs continuously 1 2 Switch off computer. Hold mouse button down while you switch computer on. Replace floppy drive cable. Replace floppy drive. Replace logic board. Retain customer’s SIMMs. 3 4 Push disk completely in. Reseat floppy drive bezel and drive so bezel slot aligns correctly with drive. Eject disk manually.
Troubleshooting Symptom Charts/Floppy Drive (Continued) - 11 Floppy Drive (Continued) MS-DOS drive does not recognize a disk formatted on a 1.4 MB drive To read and write files with either MS-DOS or 1.4 MB drive, format all disks with MS-DOS drive first.
Troubleshooting Symptom Charts/Hard Drive - 12 Hard Drive Single internal hard drive does not operate; drive doesn’t spin 1 2 3 Replace hard drive power cable. Replace hard drive. Replace power supply. No internal SCSI devices operate 1 Verify there are no duplicate SCSI device addresses—internal and external. Replace SCSI data cable. Replace power supply. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Works with internal or external SCSI devices but not with both Symptom Charts/Hard Drive - 13 4 Replace hard drive. 1 2 3 Verify there are no duplicate SCSI device addresses. Replace terminator on external SCSI device. Verify that SCSI device at end of internal SCSI data cable is only device terminated. Refer to appropriate manual to troubleshoot defective external device.
Troubleshooting Symptom Charts/Peripherals - 14 Peripherals Cursor does not move 1 2 5 Check mouse connection. Inspect inside of mouse for buildup of dirt or other contaminants. Clean mouse if necessary. If mouse was connected to keyboard, connect mouse to computer ADB port instead. If mouse works, replace keyboard. If mouse does not work in any ADB port on computer, replace mouse. Replace logic board. Retain customer’s SIMMs. 1 2 Replace mouse. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/Peripherals (Continued) - 15 Peripherals (Continued) Double-click doesn’t open selected item 1 2 5 Remove duplicate system folders. Clear parameter RAM. Hold down
Troubleshooting Symptom Charts/Peripherals (Continued) - 16 Peripherals (Continued) Known-good serial printer does not work 1 2 3 4 Verify that system software is version 7.1 or later. Verify that Chooser is set correctly. Replace printer interface cable. Replace logic board. Retain customer’s SIMMs. Known-good network printer does not print 1 2 3 Verify that system software is version 7.1 or later. Verify that Chooser is set correctly. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/Miscellaneous - 17 Miscellaneous No sound from speaker 1 2 3 Verify that volume setting in Control Panel is 1 or above. Replace speaker. Replace logic board. Retain customer’s SIMMs.
Troubleshooting Symptom Charts/CD-ROM Drive - 18 CD-ROM Drive CD-ROM drive does not accept compact disc 1 2 Exchange disc. Replace CD-ROM drive mechanism. Macintosh does not display CD-ROM icon 1 2 3 4 Verify that CD-ROM software is installed. Replace CD-ROM drive mechanism. Replace SCSI data cable. Replace power supply.
K Service Source Take Apart Macintosh Quadra 840AV
Take Apart Cover - 1 Cover Cover No preliminary steps are required before you begin this procedure. 1 2 Cover Screw Loosen the four captive cover screws. Slide the cover forward about 1/2 inch and lift the cover from the computer.
Take Apart Floppy Drive - 2 Floppy Drive Before you begin, remove the cover. Floppy Drive Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Floppy Drive - 3 1 2 3 Press down the retaining clip securing the floppy drive and slide the floppy drive forward about 2 inches. Disconnect the floppy drive cable from the floppy drive. Remove the floppy drive from the chassis. Replacement Note: Install dust shields on 1.4 MB drives in the Quadra 840AV. All 1.4 MB replacement drives ship with the dust shield already installed.
Take Apart Hard Drive - 4 Hard Drive Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Hard Drive - 5 1 2 Disconnect the SCSI data cable and hard drive power cable from the hard drive. Press down the retaining clip securing the hard drive and slide the hard drive out. Replacement Note: For information on removing the hard drive from the carrier and returning drives, cables, and carriers to Apple, refer to Additional Procedures in the Hard Drives manual.
Take Apart CD-ROM Drive - 6 CD-ROM Drive Before you begin, remove the cover. CD-ROM Drive Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart CD-ROM Drive - 7 SCSI Data Cable CD-ROM Audio Cable Power Cable 1 Disconnect the following cables from the CDROM drive: • SCSI data cable • CD-ROM audio cable • CD-ROM power cable
Take Apart CD-ROM Drive - 8 2 Pull up on the retaining clip securing the CDROM drive and slide the CD-ROM drive out. Replacement Note: Be sure the floppy drive cable is seated firmly in its channel before replacing the CDROM drive. Failure to do so could result in damage to the floppy drive cable. Replacement Note: Be sure to remove the CD-ROM drive from the carrier prior to returning the drive to Apple.
Take Apart Logic Board - 9 Logic Board Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart CD-ROM Audio Cable Logic Board - 10 Speaker Cable Floppy Drive Cable LED Cable Power Cable SCSI Data Cable 1 Disconnect the following cables from the logic board: • SCSI data cable • Logic board power cable • Speaker cable • CD-ROM audio cable • Floppy drive cable • LED cable
Take Apart Power-On Actuator Logic Board - 11 2 Remove the power-on actuator.
Take Apart Logic Board - 12 3 Remove the screw securing the logic board.
Take Apart Logic Board - 13 4 Latch 5 Tab Slide the logic board forward until the slot indicated lines up with the tab. Lift the latch at the rear of the logic board and release the logic board.
Take Apart Logic Board - 14 6 7 Composite Video Input and Output Connectors Pivot the front of the logic board out of the chassis and stand the logic board on the static mat next to the computer. Disconnect the composite video input and output connector cables from the logic board.
Take Apart Power Supply - 15 Power Supply Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Power Supply - 16 1 Chassis Support Brace Remove the chassis support brace.
Take Apart Power Supply - 17 2 Logic Board Power Cable Disconnect the logic board power cable.
Take Apart Power Supply - 18 3 Latch Press the latch and release the power supply.
Take Apart Power Supply - 19 4 5 Power Supply Slide the power supply forward. Pull the power supply out of the computer.
Take Apart Speaker - 20 Speaker Speaker Speaker Cable Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety. 1 Disconnect the speaker cable from the logic board.
Take Apart Speaker - 21 2 3 Latch Press the latch holding the speaker housing to the chassis and lift the front of the speaker housing. Pull the speaker housing from the clips at the rear of the chassis.
Take Apart Rear Cover - 22 Rear Cover Before you begin, remove the following: • Cover • Speaker Caution: Review the ESD precautions in Bulletins/ Safety.
Take Apart Rear Cover - 23 1 Latch Lift the two latches and pull the rear cover loose.
Take Apart Rear Cover - 24 2 Remove the rear cover from the computer.
K Service Source Upgrades Macintosh Quadra 840AV
Upgrades Expansion Cards - 1 Expansion Cards Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety. 1 NuBus Card Retainer Pinch the two handles and remove the NuBus card retainer.
Upgrades Expansion Cards - 2 2 Caution: Pull up evenly on both sides of the card to avoid bending the connector pins. Carefully grasp each end of the card and pull straight out to remove it. Note: Grab the left side of the card by the metal bracket. Replacement Caution: Do not force the card into the expansion slot. If the card does not seat properly, remove it and try again.
Upgrades CD-ROM Upgrade - 3 CD-ROM Upgrade CD-ROM Drive Before you begin, remove the cover. Caution: Review the ESD precautions in Bulletins/ Safety.
Upgrades CD-ROM Upgrade - 4 Bezel 1 2 Remove the upper blank bezel from the top cover. Install the slotted CDROM drive bezel in the top cover.
Upgrades CD-ROM Upgrade - 5 CD-ROM Carrier CD-ROM Drive 3 Attach the CD-ROM carrier to the CD-ROM drive with four Phillips screws.
Upgrades CD-ROM Upgrade - 6 Jumper Connectors 4 Verify that the two jumper connectors are installed as shown. Important: These jumpers configure the SCSI device address of the CD-ROM drive. The CD-ROM drive will have a SCSI device ID of 2. Verify that no other SCSI device installed in the computer already has that address. If another device does have an ID of 2, change the ID prior to installing the CD-ROM drive.
Upgrades CD-ROM Upgrade - 7 5 CD-ROM Drive and Carrier Slide in the CD-ROM drive and carrier.
Upgrades CD-ROM Upgrade - 8 6 SCSI Data Cable CD-ROM Drive Power Cable Audio Cable Connect these cables to the CD-ROM drive: • Audio cable • SCSI data cable • CD-ROM drive power cable
Upgrades Power Macintosh Upgrade - 9 Power Macintosh Upgrade No preliminary steps are required before you begin this procedure. The Quadra 840AV can be upgraded to a Power Macintosh 8100/80 or Power Macintosh 8100/ 80AV. For upgrade instructions, refer to Additional Procedures in the Power Macintosh 8100 manual.
Upgrades Power Macintosh 8500 Upgrade - 10 Power Macintosh 8500 Upgrade The Power Macintosh 8500 Upgrade Kit can be used to upgrade a Quadra 800, Quadra 840, or a Power Macintosh 8100. The kit includes everything except: • The peripherals (such as the hard drive, floppy drive, and CD-ROM drive), which must be transferred from the original unit you are upgrading • A processor card, which must be purchased separately.
Upgrades Power Macintosh 8500 Upgrade - 11 to install the processor card. Once you have installed all the drives in the upgraded unit and replaced the top housing, copy the serial number from the original unit to the blank serial label on the upgraded unit.
K Service Source Additional Procedures Macintosh Quadra 840AV
Additional Procedures Battery Verification - 1 Battery Verification Battery Before you begin, remove the following: • Cover • Logic Board Caution: Review the ESD precautions in Bulletins/ Safety. If handled or discarded improperly, the battery could explode. Review battery handling and disposal instructions in Bulletins/Safety.
Additional Procedures Battery Verification - 2 1 2 3 Set the voltmeter to the 10 volts DC scale. Hold the positive probe of the voltmeter to the positive end of the battery (marked “+” on the logic board) and the negative probe to the negative end of the battery. If the battery voltage is below 3.2 volts, replace the battery. Refer to “Battery Replacement” in this chapter.
Additional Procedures Battery Replacement - 3 Battery Replacement Battery Before you begin, remove the following: • Cover • Logic Board Caution: Review the ESD precautions in Bulletins/ Safety. If handled or discarded improperly, the battery could explode. Review battery handling and disposal instructions in Bulletins/Safety.
Additional Procedures Battery Replacement - 4 1 Using a small flat-blade screwdriver, pry open the latch at the end of the battery holder and lift off the cover.
Additional Procedures Battery Replacement - 5 2 3 Grasp the battery and remove it from the holder. Return the battery to Apple for proper disposal. For battery packaging and labeling instructions, refer to the safety information in Bulletins/Safety.
Additional Procedures Reset Logic Board - 6 Reset Logic Board Before you begin, remove the following: • Cover • Power Cord • Logic Board Caution: Review the ESD precautions in Bulletins/Safety. If handled or discarded improperly, the lithium battery in the Quadra 840AV could explode. Review battery handling and disposal instructions in Bulletins/ Safety.
Additional Procedures Reset Logic Board - 7 1 2 Unplug the computer first. Using a small flat-blade screwdriver, pry open the latch at the end of the battery holder and lift off the cover.
Additional Procedures Reset Logic Board - 8 3 Grasp the battery and remove it from the holder.
Additional Procedures Reset Logic Board - 9 4 Press the computer’s power-on button. Verify that the power supply cable is disconnected from the logic board. Wait 5—10 minutes and then • Replace the battery • Reassemble the computer Note: Make sure the battery in installed in the correct +/direction. Note: This procedure resets PRAM. Be sure to check the computer’s time/date and other system parameter settings.
K Service Source Exploded View Macintosh Quadra 840AV
Exploded View 1 Top Housing 922-0847 CD-ROM Bezel Manual Insert Floppy Front Drive Bezel Trayloading Panel 922-0523 CD-ROM Bezel w/Caddy 922-0811 922-2026 922-0846 Floppy Drive Bezel 922-0849 Blank Bezel 922-0620 Tape Drive Bezel 922-0969 Logic Board 661-1700 Thumbscrew 922-0395 Speaker Speaker 922-0055 Housing 922-0394 On/Off Actuator 922-2030 Rear Panel 922-2027 Logic Board Guard 922-0851 CD-ROM Audio Cable 922-0724 LED Cable 922-0841 Power Supply Cable 922-0838 Cable Composite Video 922-0870 CD-
