User guide
Table Of Contents
- Contents
- Preface 5 About This Book
- Chapter 1 9 Using Apple Remote Desktop
- Chapter 2 25 Setting Up
- 25 System Requirements for Apple Remote Desktop
- 26 Setting Up an Apple Remote Desktop Administrator Computer
- 28 Setting Up Client Computers With MacOSX 10.2 Installed
- 32 Setting Up Client Computers With MacOSX 10.3 Installed
- 36 Creating a Custom Client Installer
- 38 Understanding Access Types
- 44 Considerations for Managed Clients
- 44 Configuring the Administrator Software
- 48 Setting Up the Network
- 49 Getting the Best Performance
- 50 Maintaining Security
- Chapter 3 53 Administering Computers
- Chapter 4 93 Interacting With Users
- Appendix A 105 Reference
- About This Book
- Using Apple Remote Desktop
- Setting Up
- System Requirements for Apple Remote Desktop
- Setting Up an Apple Remote Desktop Administrator Computer
- Setting Up Client Computers With MacOSX 10.2 Installed
- Setting Up Client Computers With MacOSX 10.3 Installed
- Creating a Custom Client Installer
- Understanding Access Types
- Considerations for Managed Clients
- Configuring the Administrator Software
- Setting Up the Network
- Getting the Best Performance
- Maintaining Security
- Administering Computers
- Interacting With Users
- Reference
100 Chapter 4 Interacting With Users
The screens will rotate through the entire list of selected computers, a few at a time,
switching every 30 seconds. The following keystrokes allow you to alter that cycle:
To observe multiple computers:
1 Select a computer list.
2 Select one or more computers in the Remote Desktop window.
3 Choose Interact > Observe.
The remote computer screens appear in a window.
Sending Messages
Apple Remote Desktop allows you to communicate with users of ARD client computers
using text messaging. You can use text messages to give instructions or
announcements, to remotely collaborate, or troubleshoot with users. There are two
types of text messaging: one-way messages and two-way, interactive chat. Text
messages and chat are available only to ARD client computers; they are not available to
VNC client computers.
Sending One-Way Messages
You can use a one-way text message to send announcements or information to ARD
client computer users. The announcements appear in front of open application
windows and can be dismissed by the user.
To send a one-way text message:
1 Select a computer list.
2 Select one or more computers in the Remote Desktop window.
3 Choose Interact > Send Message.
4 Enter your message.
5 Click Send.
The text message appears on the screen of all the selected computers.
Interactive Chat
You can start an interactive text chat with a user at an ARD client computer. This allows
you instant feedback from users, so you can collaborate or troubleshoot.
Keystroke Result
Right Arrow Show the next group of screens now
Left Arrow Show the previous group of screens now
Space bar Stop and start rotating through screens