User Manual

14
Troubleshooting
This section contains troubleshooting information for the Aegis Bio. If you
encounter any of the following problems when using the Aegis Bio, refer to
the corresponding answers.
Q: Is there any other way to access the drive without using the
ngerprint scanner?
A: No. Until the scanner authenticates the user’s ngerprint, the drive will
not even be visible to the operating system.
Q: How many ngerprints should be enrolled?
A: The minimum recommendation would be to enroll 3 ngerprints. There
is a maximum of 5 ngerprints; however you may want to reserve 1 or 2
for future use. Once all 5 spots are taken, the only method of removing
ngerprints is to re-set the drive, which will erase all stored ngerprints
and data on the drive.
Q: Will the Aegis Bio’s ngerprint reader interfere with the
ngerprint reader that is built into my laptop.
A: No. The circuitry for the Aegis Bio’s ngerprint reader is securely
isolated from any communications that might come from your computer
or any other source.