Owner's manual

www.apricorn.com
20
Troubleshooting
This section contains troubleshooting information for the Aegis Padlock DT. If
you encounter any of the following problems when using the Aegis Padlock DT,
refer to the corresponding answers.
Q: I enter the drive with the default PIN but am not able to change the code.
Why?
A: You are entering the drive using the Admin PIN. This code can only be
changed from the Admin mode.
Q: What can I do if I forget the User PIN?
A: Use your Admin PIN to enter Admin Mode, and then create another
User PIN in Admin Mode.
Q: What can I do if I forget the Admin PIN?
A: There is no other way to retrieve the Admin PIN except a complete reset of the
Aegis Padlock DT. After a complete reset, all data will be lost and you will need to
initialize, allocate and format the Aegis Padlock DT manually.
Q: Why did the operating system not recognize the Aegis Padlock DT after I
enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the Aegis Padlock DT manually. For
more information, refer to Initializing and formatting the Hard Drive after a
complete reset in this manual.
Q: How do I use the Aegis Padlock DT without a PIN?
A: As a full disk encryption product, the Aegis Padlock DT can never be used
without a PIN.