Manual

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www.apricorn.com
19
Troubleshooting
This section contains troubleshooting information for the Aegis Padlock. If
you encounter any of the following problems when using the Aegis Padlock, refer to
the corresponding answers.
Q: How do I use the Aegis Padlock the rst time?
A: You can use it in one of the following ways:
• Enter the Admin Mode with 123456 (default administrator password),
and then you are able to change the Admin Password or create a User
Password
• Directly enter the Secure User Mode with 123456 (default Admin Password)
to use the Aegis Padlock
Q: What can I do if I forget the User Password?
A: Use your Admin Password to enter Admin Mode, and then create another
User Password in Admin Mode.
Q: What can I do if I forget the Admin Password?
A: There is no other way to retrieve the Admin Password except a complete reset
of the Aegis Padlock. After a complete reset, all data will be lost and you will need
to initialize, allocate and format the Aegis Padlock manually. Then you will be able
to use the default Admin Password 123456.
Q: Why did the operating system not recognize the Aegis Padlock after I
enter the User Mode and completely reset the computer?
A: You need to initialize, allocate and format the Aegis Padlock manually. For
more information, refer to Initializing and formatting the Hard Drive after a
complete reset in this manual.
Q: How do I use the Aegis Padlock without a password?
A: As a full disk encryption product, the Aegis Padlock can never be used
without a password.
Q: What encryption algorithm is used in this product?
A: Depending on your model the Aegis Padlock uses either AES 128-bit or 256-bit
algorithm.
Q: Why could I not initialize, partition or format the Aegis Padlock?
A: Ensure that you have administrator privileges. You can use only the
administrator account to initialize, partition or format the Aegis Padlock in
the Admin Mode.