User Guide

Value You Can Depend On
28
5. Te C h n I C a l su P P o r T
Apricorn provides the following helpful resources for you:
 
2. Apricorn’s Website (http://www.apricorn.com)
This gives you the ability to check for up-to-date information.
3. E-mail us at [e-mail].
4. Or call the Technical Support Department at 1-800-458-5448
option 3.
Apricorn’s Technical Support Specialists are available from 8:00 a.m.
to5:00p.m.,PacicStandardTimeMondaythroughFriday.
An RMA (Return Merchandise Authorization) tracking number must be issued by
Apricorn. If you need to return or replace your Aegis Portable , Apricorn requires
that you perform the following steps:
1. Simply call Apricorn’s technical support department with your Aegis Portable
part number and a description of the problem(s) you are experiencing.
 
number. Please write this number down.
3. Fill out an RMA authorization form with your package. The RMA form is available
on-line at http://www.apricorn.com/support/rma.php.
4. Please send the prepaid package to the following address, make sure the
RMA# is written on the exterior of the package:
Apricorn
RMA#: __________
12191 Kirkham Road
Poway, CA 92064
The purchaser shall be responsible for any loss or damage to the returned product
until it is received by Apricorn. Purchaser should consider obtaining insurance with
respect to shipping the product.
Contact Information
RMA Policy