User guide

Before You Contact Technical Support:
• Review the Installation & Troubleshooting Section of the
User’s Guide for helpful tips and solutions to the most
common errors.
• Visit the Apricorn Website: http://www.apricorn.com. The
Support section has complete tech support information,
driver downloads, FAQ’s, warranty information, and the
most up-to-date EZ-Backit support information.
If you need further assistance, please contact our technical support
Dept. Please have the Apricorn part number (from your box or receipt),
laptop model, and a specific description of the error when you contact
us. Apricorn’s Technical Support Specialists are available from 8:00
am to 5:00 pm, Monday through Friday, PST:
Technical Support E-mail: [e-mail]
Technical Support help line: (858)-513-2000
Complete Warranty Replacement procedures are available on our
website: http://www.apricorn.com.
Contact the Apricorn Tech Support Dept with the Apricorn part num-
ber, a receipt, and a description of the problem you’re experiencing. If
Apricorn finds cause for a return, they will issue a Return Authoriza-
tion (RMA number) to reference on your return shipment. No shipments
will be accepted without a valid RMA number. Purchaser shall be re-
sponsible for any loss or damage to the returned product until it is re-
ceived by Apricorn. Purchaser should consider obtaining insurance with
respect to shipping the product. It is the customer’s responsibility to
write the RMA number on the exterior of the package and send the
prepaid package to: Apricorn Warranty Returns, Attn RMA#_____,
12191 Kirkham Road, Poway, CA 62064
Technical Support
Warranty Information
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