User Guide

Troubleshooting

Can Easy CD Creator 4.x–5.0 impede Apricorn EZ Gig II?

Easy CD Creator 4.x and 5.0 automatically installs an old version of Take Two®

backup utility that is no longer supported by its manufacturer, Roxio. If Apricorn EZ

Gig II detects this utility, it shows you the following message in the beginning of

image creation:

"Can’t create the image of the logical disk, as it’s already used by a running

application. Please close all other applications and try again."

We recommend that you update your Easy CD Creator to Version 5.1 or newer

and/or completely remove Take Two®.

For more information, visit

http://www.roxio.com/en/support/roxio_support/taketwo.html

Is Apricorn EZ Gig II compatible with Roxio GoBack?

Yes, Apricorn EZ Gig II is compatible with Roxio GoBack under Windows. If you

want to load Apricorn EZ Gig II from its bootable media, you will have to disable

Roxio GoBack first.

Note that Roxio GoBack will be deleted from your hard disk during the restoration.

I created an image on CD-R(RW) disks, but when I try to browse it,

Apricorn EZ Gig II tells me it can’t connect this image as a virtual disk.

The current version of Apricorn EZ Gig II can connect images only if their files are

located in the same place. If your image is located on several CD-R(RW) or hard

disks, you will have to copy all its files to a single folder on your hard disk.

I ran Apricorn EZ Gig II from a bootable disk to restore a partition (disk)

from an image located on the network drive, but couldn’t find the

necessary PC.

If there’s at least one PC shown in the Network Neighborhood, try to access the

required PC by typing its address in the file-name line like \\computer\folder.

If there’s no network icon in My Computer, it means that either there are network

problems or that Apricorn EZ Gig II is trying to use the wrong drivers. Contact our

technical support team and provide all network adapter specifications and the

network adapter manufacturer’s name.

I ran Apricorn EZ Gig II from a bootable disk to restore a partition (disk)

from an image located on the network drive, but it just kept asking me for

username and password. What should I do?

In some cases, especially when there’s a domain controller installed in the network,

you have to specify server or domain name before username. You must enter a

username like SERVER\USER or DOMAIN\USER.