User Guide

Pg 16
Troubleshooting Common Errors
Error: MicroKey FLASH is not detected by the system when con-
nected to through a USB hub.
Solution: Although the MicroKey FLASH is designed to operate as a
bus-powered device, the MicroKey FLASH cannot initialize
on non-powered or low-powered USB hubs. Check that the
hub has proper power or try connecting through a fully pow-
ered USB hub.
Error: The LED is on, but the MicroKey FLASH is not detected by
the OS.
Solution: The mass storage device drivers are not installed correctly
-
dows Add New Hardware Wizard to detect the drive, or,
if the drive has already been installed, use the Windows
Update Device Driver Wizard. Be sure that there are no

installing the drive.
Error: The MicroKey FLASH appears to be correctly installed in

copy.
Solution: Check that the Operating System supports USB 2.0 , and
that USB host controllers have the correct device drivers
installed. When installed correctly, USB 2.0 ports should
        
Device manager. Verify you have the newest device drivers

checking for driver updates on the Windows Update Web
site.
Error: “
Solution: The MicroKey FLASH is connected to an older USB port
 
