microKey USB Storage Device User ManUal

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5. TeChnICal sUpporT
Apricorn provides the following helpful support resources:
 
2. Web site: http://www.apricorn.com
3. E-mail: [e-mail].
  
Apricorn’s Technical Support Specialists are available from 8:00 a.m.
 
A. Contact Information
Apricorn does not accept packages without a valid RMA (Return Merchandise
Authorization) tracking number. Do not return your MicroKey to us without

any hardware, Apricorn requires that you perform the following steps:
1. Contact the Apricorn technical support department via telephone or e-
mail with your part number and a description of the problem(s) you are
experiencing.
            
issue an RMA number. Please write this number down.
3. Fill out an RMA authorization form and include it inside your package.
The RMA form is available on-line at http://www.apricorn.com/support/
rma.php
 
to add in the RMA# into the address, or written on the exterior of the
package:
Apricorn Returns
Attn RMA#: __________
12191 Kirkham Road
  
The purchaser shall be responsible for any loss or damage to the
returned product until it is received by Apricorn. Purchaser should
consider obtaining insurance with respect to shipping the product.
B. RMA Policy