User Guide

APPMP34GBx____________________________ _____________________________________________________English__
APPROX IBERIA S.L. __________________________________________________________________________________www.approx.es__
4.9 Common troubleshooting
1. Products cannot be opened.
Check the battery. If the battery is discharged, please use the provided adaptor to charge the
battery and then retry. Based on the discharging state, the charging of full battery needs some
time. If there is no product response, please RESET the unit. Note that RESET will be
disconnected, but it will not influence the product.
2. No sound.
Check whether the voice is set to "0". If it is so, please control it to your favorite position. Check
whether there is any playing source on the product. If there is no playing source on the product,
there will be no output of sound.
3. Playing Noise
The damaged music files may utter noise, or discontinued sound output. Check whether the
earphone is connected. If there is impurity in the jack/terminal in the earphone, then there is
noise.
4. The time for playing the files in the connected memory is shortened.
Compared with the files in the built-in memory, it requires more sources while playing the files on
the external memory of MP4. Therefore, if the product playing is respectively saved in the same
file in the memory and the outside memory and the built-in memory, the time for playing the
former may be shortened.
5. Unable to download files
Make sure that the computer and the player are properly connected.
Check if the memory space of the memory is full.
Make sure that the USB connection lines are not damaged.
6. Some of the music downloaded from the Internet can not be played
The player only supports MP3, WMA, WAV music formats, other formats of music into the format
above, then play it again
7. Player appears hang or not boot
Switch Power button to OFF position and then to ON. The player will restart again.
5. Obtaining technical support
While we hope your experience with the APPMP34GBx is enjoyable and easy to use, you
may experience some issues or have some questions that this user guide has not
answered. Please contact your reseller and ask for help firstly, if they could not resolve
your issue, please contact our company or send to email to [e-mail].