life Rotationally-Molded Spa Owner’s Manual Customer Service 1•800•787•6649 READ AND FOLLOW ALL INSTRUCTIONS Unit is IPX5 Compliant
Congratulations on your purchase! Your new spa will bring you years of enjoyment and relaxation. Please take the time to familiarize yourself with the safety precautions, operational procedures, routine water maintenance and cleaning so that your spa will provide a healthy environment for all your bathers.
Contents Important Safety Instructions and Warnings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Prepare for Your New Spa Plan the Best Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Prepare a Good Foundation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS ! To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Children should not use spas or hot tubs without adult supervision. Avertissement: Ne pas laisser les enfants utiliser une cuve de relaxation sans surveillance. ! Warning: Do not use spas or hot tubs unless all suction guards are installed to prevent body and hair entrapment.
Important Safety Instructions and Warnings READ AND FOLLOW ALL INSTRUCTIONS ! To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. Warning: Prolonged immersion in a spa or hot tub may be injurious to your health. Avertissement: L’utilisation prolongee d’ une cuve de relaxation peut etre dangereuse pour la sante. ! Warning: Do not permit or use electric appliances (such as a light, telephone, radio or television) within 1.
Prepare for Your New Spa Prepare for Your New Spa Most cities and counties require permits for exterior construction and electrical circuits. In addition, some communities have codes requiring residential barriers such as fencing and/or self-closing gates on property to prevent unsupervised access to the property by children. See codes, page 7. Your local code enforcement officer can provide information on which permits may be required and how to obtain them prior to the delivery of your spa.
Prepare for Your New Spa Identifying the Spa’s Electrical Components Locate Electrical Pack Part Number and Model Number on the metal plate mounted on outside of spa panel. Balboa Pack Usage Description and Settings Suggested GFCI Size* Wire(s) Required Model No. 6-0000 6-0001 1 pump spa 120V 15 AMP #14 AWG Outlet Model No. 6-1000 6-1001 1 pump spa 240V 40 AMP #6 AWG Copper Model No. GS500 (L1, N1) 5-1000 5-1001 1 pump European Spa 230V 13 AMP #6 AWG Copper Model No.
Prepare for Your New Spa 120 Volt Electrical Installation (North America 60hZ) Always follow applicable local, state and federal codes and guidelines. • On existing dedicated* electrical service, a 15A breaker will work with no other appliances/accessories on that line. • On new electrical service, usage of a 20A breaker on a dedicated* line is recommended with no other appliances/accessories on that line. • Cord-and-plug connections may not use a cord longer than 15 feet (4.
120V to 240 V Conversion (North America 60hZ) Some spa owners choose to have their spa converted from 120V operation to 240V operation for greater energy efficiency. ! WARNING:The electrical circuit must be installed by a licensed electrical contractor and approved by a local building or electrical inspector. Customer must provide a disconnect in the fixed wiring. Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner.
Prepare for Your New Spa Step 3. Turn Dipswitch #10 off (down). All other dipswitches should remain the same. Your 240V wiring should look like this. See Wiring Diagrams on pages 12-13 for further information. If wiring appears differently, DO NOT power your spa! Consult a certified electrician. PLEASE CHECK YOUR LOCAL BUILDING CODES AND ONLY USE A CERTIFIED ELECTRICIAN TO INSTALL ANY ELECTRICAL COMPONENTS TO YOUR SPA.
240 Volt Electrical Installation ! (North America 60hZ) WARNING: The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector. Customer must provide a disconnect in the fixed wiring. Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner.
Prepare for Your New Spa GFCI Wiring Diagram ! (North America 240V 60hZ) WARNING: The electrical circuit must be installed by an electrical contractor and approved by a local building or electrical inspector. Failure to comply with state and local codes may result in fire or personal injury and will be the sole responsibility of the spa owner. Customer must provide a disconnect in the fixed wiring.
GFCI Wiring Diagram Prepare for Your New Spa (European 230V 50hZ) Systems with PCB Rev B Only For Certified Electrical Personnel reference ONLY! Note: A residual current device with a tripping current rated not more than 30 mA has to be installed in addition to local requirement. Customer must provide a disconnect in the fixed wiring. Protective device for power connection must be on all phase conductors based on local requirements.
Operate Your Spa Filling and Starting 1. Place spa on an approved surface and have it properly wired by a licensed electrician. 2. Remove exterior spa panel near Service Access Side label by inserting a flathead screwdriver at bottom edge of resin panel and prying out or by prying out decorative plugs on UltraTec panels and unscrewing screws or unscrewing decorative metal threaded fasteners on panels. 5. Remove the filter (and weir and basket, if equipped) from filter chamber.
Priming the Pump Sometimes air can become trapped in the pump while filling the spa.You will know this has happened when after you have filled and started the spa, the pump does not function.You will hear the pump operating, but no water will be moving. The pump will not work properly while air is trapped in it. Continuing to operate the pump in this way will cause damage. Operate Your Spa To remove a large air lock within the pump: 1. Turn off power at the breaker. 2.
Operate Your Spa Topside Control Panels System Settings When your spa is first actuated, it will go into Priming mode, indicated by “Pr.” The Priming mode will last for less than 5 minutes (press a Temperature button to skip Priming Mode) and then the spa will begin to take temperature readings, followed by the heater test cycle. After completed, the heater will turn on, heat the spa and maintain the water temperature in the Standard mode. The start-up temperature is set at 100°F/37°C.
Operate Your Spa ately back on 1. Fading: The lights will cycle through all the colors in this order: White, Cyan, Magenta, Blue, Chartreuse, Green, Red 2. Color Locked: This cycle offers a hard color change without fading. 3. Quick Color Change: Each time you press the button, you advance to the next color. 4. Flashing white: The LED lights will flash white. “WARM / COOL” Buttons To display the Set Temperature, press either the “WARM” or “COOL” button once.
Operate Your Spa should overlap the usage time by a half hour. This will have spa temperature closest to the desired temperature. a. Example, if using the spa at 8:00 have spa filter from 6:30 – 8:30. 4. Best used in mild to warm climates 5. Tests show a 20% reduction in energy consumption when compared to standard mode d. Sleep – Sl i. Sleep is considered a vacation heater setting, and will maintain your spa water at the most affordable price 1. Spa will only heat during your filter period 2.
Operate Your Spa Water Columns (if equipped) IMPORTANT! When spa session is over, and before cover is closed, these water features MUST be turned off using the water control knob nearest the feature or water will continue to run through them, potentially causing draining of your spa, depending on how long they are left on.
Maintaining Spa Water Quality Ozone Ozone is a natural purifier. Chemically known as O3, it is produced from simple oxygen molecules in our atmosphere. Ozone is produced in nature from lightning during electrical storms and from ultraviolet rays from the sun. It forms our protective ozone layer.Your spa’s ozone generator is designed to duplicate this natural sanitizer. Ozone breaks down and oxidizes oils, suntan lotions, sweat, urea, etc. from spa water more effectively than commercial oxidizers.
Maintaining Spa Water Quality move surface debris, your filter should be deep cleaned periodically to dissolve scale and particles that get lodged deep within the filter fibers and impede the filtration process. Even if the filter looks clean, scale and particles can clog the fibers and prevent water from flowing through the filter resulting in the most common spa problem – no heat, caused by a dirty filter.
Maintaining Spa Water Quality/Cleaning and Care Draining Your Spa Your spa should be drained every 3-4 months, and refilled with fresh tap water. The following is the recommended method for draining your spa. 1. Turn off the power at the breaker. 2. Remove filter. 3. Your drain valve is located inside the spa cabinet on the Service Access Side. 4. Locate hose ending with the 3/4 inch hose shut-off valve. 5. Hook up the female end of a garden hose to the drain fitting. 6.
Winterizing Winterizing and De-Winterizing Your Spa Important: Damage caused by improper winterizing is not covered under the manufacturer’s warranty. If you have any questions, please call Technical Support at 1-800-787-6649. You may also wish to contact a professional to perform these services for you. 1. Unplug spa, or turn off power at the GFCI circuit breaker before draining or servicing your spa. 2.
Maintenance Schedule Maintenance Schedule Each time you refill the spa • Follow the Filling and Starting procedure, sections 7-10 on page 14. Prior to each use • Test the spa water using either test strips or a reagent test kit. Adjust chemical levels as necessary. Once a week • Test the spa water using either test strips or a reagent test kit. Adjust chemical levels as necessary. Once a month • Deep clean your spa’s filter. • Apply spa vinyl cleaner/protectant to vinyl spa soft cover and pillows.
Troubleshooting Water Quality Problems Problem Probable Causes • Dirty filter • Inadequate or improper sanitizing • Oils, lotions, organic matter • Old water • Clean the filter • Run jet pumps and clean filter • Add sanitizer • Shock spa with sanitizer • Adjust pH or alkalinity to balance • Drain and refill spa Algae • pH too high • Shock spa with Sanitizer.
Troubleshooting Operations Symptom Possible Cause(s) Possible Solution(s) System does not work Power is turned off Reset spa The 30A fuse has blown Contact customer service POWER Control pad and spa equipment do not operate The spa does not turn off No electrical power to spa Spa is trying to heat up Spa is in filter cycle Control panel displays a message GFCI breaker trips repeatedly HEAT Spa does not heat Spa is in Standard mode An error may have occurred Improper wiring to spa or GFCI b
Troubleshooting Operations Symptom Possible Cause(s) Water is not clean For all water clarity problems, see page 26. WATER High water consumption Very high evaporation due to air valves being open Shut off air valves and refill as necessary Blocked wall suctions or skimmer Clean wall suction/skimmer.
Troubleshooting Operations Symptom Possible Cause(s) Possible Solution(s) Pump runs constantly – will not shut off Problem with circuit board Contact customer service Water level is too low Add water to normal level Damaged or worn-out motor block Contact customer service PUMP Noisy pump Blocked wall suctions or skimmer Clogged floor suction or skimmer Leakage of air into suction line Debris is inside pump Gate valves are closed Damaged or worn motor bearings Pump turns off during operation Pu
Control Pack Codes VS and GS SERIES Control Pack Codes ST EC SL HH OH IC SA SB SN HL LF STANDARD MODE ECONOMY MODE SLEEP MODE --- Problem: No message on display. Power has been cut off to the spa. Solution: The control panel will be disabled until power returns. Spa settings will be preserved until next power up. Or .3 amp fuse is blown and needs to be replaced. Problem: Temperature unknown. Solution: After the pump has been running for 2 minutes, the temperature will be displayed.
Control Pack Codes VS and GS SERIES Control Pack Codes DR cont. Problem: Possible inadequate water, poor flow, or air bubbles in detected in the heater. Spa is shut down for 15 minutes. Solution: Check water level in spa. Refill if necessary. If water level is okay, make sure the pumps have been primed. Press any button to reset, or this message will automatically reset within 15 minutes. If problem persists, contact customer service or service organization. On a fresh fill your pump may be air locked.
Register Your Product Product Registration Register your spa online! Go to strongspas.com and click on Register. It is important that you register your product as soon as possible. IMPORTANT: Warranty is void if the spa is moved to any location that is not the original ‘Ship To’ address. Locating the product serial number The serial number of your spa is located on a metal plate attached to exterior of the spa. You will need this number to properly register your spa and activate coverage.
For customer service, please call 1-800-787-6649 READ AND FOLLOW ALL INSTRUCTIONS To reduce the risk of injury, do not permit children to use this product unless they are closely supervised at all times. SAVE THESE INSTRUCTIONS 12.29.
