User Guide

Troubleshooting Leaks:

Counter Top Drinking Water Filtration System is leaking in-between the Chrome Swivel Collar

and Diverter Assembly:

1. Disconnect the Chrome Swivel Collar from the tip of the faucet.

2. Identify that the Rubber Washer/O-ring is still in place and is not damaged. If the Rubber

Washer/O-ring is damaged, it must be replaced. If the Rubber Washer/O-ring is not damaged,

continue with step 3.

3. Re-attach the Chrome Swivel Collar to the tip of the Faucet Threads and tighten the Collar hand

tight.

4. Once the Chrome Swivel Collar is hand tightened, use pliers to tighten the Collar until it fills snug

against the tip of the faucet.

5. Turn cold water on, activate the filter and check for leaking.

6. If an Adapter was not used and the faucet is still leaking in-between the Chrome Swivel Collar

and Diverter Assembly after following steps 1-5, a thicker Rubber Washer/O-ring is needed

7. If an Adapter was used and the faucet is still leaking in-between the Chrome Swivel Collar and

Diverter Assembly after following steps 1-5, a longer Adapter is needed.

Drinking Water Filtration System is leaking from around the Circular Threaded Caps/Knobs:

1. Note: The item that creates a seal between the Circular Threaded Caps/Knobs and the Filter

Housing is an O-ring (Not the threads).

2. Remove the Circular Threaded Cap/Knob that is leaking by turning in the direction of the arrow

that states loosen.

Note: Each Circular Threaded Cap/Knob unscrew in opposite directions of each other.

3. Once Threaded Cap/Knob is removed, identify that there is a Round Rubber O-ring sitting in the

groove which is located in the bottom on the threads in the Filter Housing.

4. If the O-ring is missing, one will have to be installed in order to create a seal. If the O-ring is not

missing, continue with step 5.

5. Inspect the O-ring for damage.

6. If the O-ring is damaged, it will have to be replaced. If the O-ring is not damaged continue with

step 7.

7. With the O-ring in its proper place, re-assemble the Circular Threaded Cap/Knob onto the Filter

Housing by turning the Cap/Knob in the opposite direction of the arrow that states loosen.

Note: The Circular Screw Caps/Knobs do not have to be extremely tight in order to create

a seal. Just turn the Caps/Knobs freely until they stop naturally and then snug the caps until you

feel there is enough pressure on the O-ring to create a seal.

8. If the caps are still leaking after following steps 5-7, replace the O-ring.

9. If the caps are still leaking after following steps 5-8, new Caps/Knobs and/or Filter Housing is

needed.

PAGE 1
Troubleshooting Leaks: Counter Top Drinking Water Filtration System is leaking in-between the Chrome Swivel Collar and Diverter Assembly: 1. Disconnect the Chrome Swivel Collar from the tip of the faucet. 2. Identify that the Rubber Washer/O-ring is still in place and is not damaged. If the Rubber Washer/O-ring is damaged, it must be replaced. If the Rubber Washer/O-ring is not damaged, continue with step 3. 3.
PAGE 2
Under Counter Drinking System is Leaking from the Hose Connection in the Center of the Cap/Knob: 1. Make sure that the Cold Water Valve that supplies the Aquasana Filtration System with water is turned on and that the Aquasana Filtration System is turned off. Important: Make sure the faucet being used with the Aquasana Filtration System is an Aquasana Faucet. 2. Identify that the correct hose is inserted into the correct Cap/Knob.
PAGE 3
Under Counter Drinking System Faucet is Dripping Non-stop: 1. Make sure that the Cold Water Valve that supplies the Aquasana Filtration System with water is turned on and that the Aquasana Filtration System is turned off. Important: Make sure the faucet being used with the Aquasana Filtration System is an Aquasana Faucet. 2. Identify that the correct hose is inserted into the correct Cap/Knob. If the hoses are in the wrong Cap/Knob, disconnect each hose and re-insert them into their correct location.