Owner's Manual

E-41
English
Problem Check that...
Sound only comes from some
of the speakers
< you have an appropriate surround source selected and playing.
< the BD/DVD disc is encoded in the appropriate format, and the correct
format has been selected in the disc start menu of the BD player (if
applicable).
< the BD/DVD player has been set to output ‘bitstream’ audio on the digital
output.
< the display window indicates that the disc you are playing is a multichannel
recording (you may need to press the INFO key several times until you get to
the ‘incoming format’ display).
< all the speakers are correctly connected to the speaker terminals and are
secure.
< you have not selected ‘Stereo’ as the decoding mode.
< your speaker balance is correct.
< you have congured the Receiver to include all the speakers in your system.
Unable to select Dolby or DTS
decoding modes
e Receiver can only apply Dolby and DTS decoding to sources which have
been encoded in the same format.
Check that:
< digital source is selected and connected.
< the source is playing appropriately encoded material.
< the BD/DVD disc is encoded in the appropriate format and that the
correct format has been selected in the disc start menu of the BD player (if
applicable).
< the BD/DVD player has been set to output ‘bitstream’ audio on the digital
output.
When playing a Dolby BD/
DVD, the AV860/AVR850/
AVR550 selects Dolby
Surround
< you have a digital connection from your BD/DVD player.
< sometimes Dolby BD/DVD discs contain material at either the beginning or
the end of the main movie that is not in full 5.1 format, but in two-channel.
Hum on the analogue input < all cables are making a good connection. If necessary withdraw the cable
from the connector and plug it fully in again (turn the power o before doing
this).
< the connections inside the source cable connector are not broken or badly
soldered.
< if the hum originates only when one particular source component is
connected, that an aerial cable, or dish connection to this source is ground
isolated. Contact your installation contractor.
ere is radio or television
reception interference
< where the interference is coming from. Switch o each source component in
turn, then any other equipment. Most electronic equipment does generate
low levels of interference.
< try re-arranging cabling from the nuisance source away from other cabling.
< ensure that the cabling used is high quality, specied for its purpose, and is
properly screened.
< if the problem persists, contact your dealer.
Problem Check that...
e source switching changes
randomly or freezes on one
source
< there are no static or impulse interference problems caused by nearby power
equipment switching, e.g., heating or air conditioning control. Switch the
Receiver o, wait ten seconds, then switch it on again to clear an operating
problem. Contact your installer if the problem returns or persists.
< there is no direct sunlight shining on the infra-red detector behind the front
panel display.
Volume is always too loud
when I turn on
< the ‘max on volume’ setting is not set too high.
When a USB memory device is
connected, ‘USB’ is not shown
in the network client’s list of
folders
< a USB memory device is connected that conforms to the mass storage class.
< a USB hub is not being used.
If les on a USB memory
device cannot be played:
< the USB device is formatted in FAT16 or FAT32.
< the USB device does not have multiple partitions.
< the les are in a compatible format.
If les on a computer cannot
be played
< the les are in a compatible format.
< the computer is connected via a network and not USB – the Receiver USB
port cannot be used for a direct connection to a computer
If you cannot connect to a
wired network
< the Ethernet cable you are using is correctly connected between the Receiver
and the network hardware.
< the network is set up for xed IP addressing and you have the Receiver set to
use DHCP.
< the network is set up for DHCP and you have the Receiver set to use xed IP
addressing.
If you cannot connect to a
favourite internet radio station
< the station is still broadcasting or is not congested – try again later.
If the internet radio station
sound quality is poor or broken
< the radio station does not have a low bit rate (use the INFO key to nd this or
look on the OSD).
< the network is not slow or congested.