User's Manual

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WWW.ARCHOS.COM
Worldwide Offi ces
United States & Canada Europe & Asia
ARCHOS
™
Technology
3, Goodyear - Unit A
Irvine, CA 92618 USA
Phone: [phone]
Fax: [phone]
ARCHOS
™
S.A.
12, rue Ampère
91430 Igny
France
Phone: [phone]
Fax: [phone]
United Kingdom Germany
ARCHOS
™
(UK) Limited
PO Box 1420
Southampton
SO15 1WF
United Kingdom
Phone: [phone]
Fax: [phone]
ARCHOS
™
Deutschland GmbH
Business Park Vierwinden
Konrad-Zuse-Str. 22
41516 Grevenbroich
Germany
Tel: + 49 (0) 21 82 – 570 41-0
Fax: + 49 (0) 2182/57041-70
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9
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Troubleshooting
Troubleshooting
19.1 USB Connection issues
19.1 USB Connection issues
Problem: I cannot get my Gmini
™
500 to be recognized by the computer or it asks for a driver.
Solutions:
• If you are running an operating system other than Windows
®
XP (Service Pack 1 minimum) with Windows Media
®
Player 10 or higher, the USB Port setting should be set to ‘Hard Drive’. Go to Settings > System > USB Port and
set it to ‘ Hard Drive ’. Only Windows
®
XP (Service Pack 1 or higher) with Windows Media
®
Player 10 or higher
will allow for the USB Port ‘ Windows Device ’ setting.
• Shut off and reboot the computer and the Gmini
™
500 and then try connecting again in the preferred order
mentioned in the chapter Connecting/Disconnecting the Gmini
™
500 to/from your PC .
• If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with
the Gmini
™
500).
• If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from
non-powered hubs.
• Do not connect to a USB port repeated through a keyboard.
• If using a laptop computer and a docking station, try connecting without the docking station.
• Macintosh
®
users must update to OS 10.2.4 or higher.
• (Hard Drive mode) If the Files Allocation Table (FAT) gets corrupted, the Gmini
™
500 may not show up in
Windows XP for over one minute, and then it comes up as local drive . Use DOS Utility ChkDsk as shown
below.
• (Hard Drive Mode) Windows
®
XP may recognize the Gmini
™
500 hard drive but yet not assign a drive letter to
it. Right click on My Computer and select Manage . Then select Storage , then Disk Management . Within this
window you may see the hard drive and be able to assign a drive letter by right-clicking on the hard drive, and
selecting the option Change drive letter and paths …