User Guide

Troubleshooting

12.1 USB Connection issues

Problem: I cannot get my Gmini to be recognized by the computer.

Solutions:

• Shut off and reboot the computer and the Gmini and then try connecting again in the preferred order enumerated

in the Chapter Connecting your Gmini XS202 to your computer .

• If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with

the Gmini).

• If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from

non-powered hubs.

• Do not connect to a USB port repeated through a keyboard.

• Windows

XP and 2000: If the File Allocation Table (FAT) gets corrupted, the Gmini may not show up in

Windows

XP or 2000 for over one minute, and then it comes up as local drive . Use DOS Utility ChkDsk as

shown below.

• Windows

XP may recognize the Gmini disk drive but yet not assign a drive letter. Right click on My Computer

and select Manage. Then select Storage and then Disk Management. Within this window you may see the

Gmini hard drive and be able to assign it a drive letter. Right click on the graphic of the Gmini hard disk and

select the command Change Drive Letter and Paths. Enter the next free drive letter such as E: or F:.

Problem: What do I do if I try to disconnect via the green arrow but keep getting “The device ‘Generic Volume’

cannot be stopped now. Try stopping the device again later.”

Solution:

Use the green arrow a second time. Sometimes Windows

does not update its status. Shut off any

program that might be accessing data on the Gmini, including Windows

Explorer. If this does not work, shut down

all programs, wait 20 seconds, then try the green arrow again. If this does not work, you should shut down the

computer and disconnect the USB cable once the computer is off.

Problem: When I plug the Gmini into my computer, I do not see a new hard drive icon on the screen.

Solution: Use the troubleshooting section USB Connection Issues above.

Problem: I have Windows

XP and a USB 2.0 port, yet my ﬁ le transfer rates are very slow.

Solution: The original version of XP does not have native support for USB 2.0. You must update your Windows

XP to a minimum of SP1 (Service Pack 1) in order for it to transfer ﬁ les at the full USB 2.0 port capacity.

Problem: The Gmini shuts off by itself.

Solution: This is normal. If you are not playing music or using it, it will automatically shut off based on the

automatic power-off parameters in the Power submenu. Go to the menu [ Setup > Power ] where you can adjust

the Power off parameter.

Problem: The Gmini locks-up. None of the buttons react.

Solution: Did you set the Gmini to ‘lock’ mode? This is the mode that blocks the buttons from functioning so that

you can put the Gmini in your pocket or backpack without worrying about buttons getting accidentally pressed.

Hold down for three seconds on the Menu button to unlock all the buttons. The other possibility is an electrostatic

phenomena. That is, static electricity has temporarily knocked out the Gmini. Hold down on the STOP button for

15 seconds and the Gmini will shut off. Restart it normally now.

Problem: When I go to the Music icon in the main menu, I cannot see the mp3 ﬁ les or albums that I just put into the Gmini.