Warranty

5. PURCHASE REGISTRATION:
Owners of Midea Appliances products should return the Warranty Registration Form to Castel
Electronics Pty Ltd, and any change of address or ownership must be notified to Castel
Electronics Pty Ltd at the specified address.
6. VARIATIONS:
No employees or servants of an authorised service centre of Midea Appliances has authority
to add to or alter the terms of this Midea Appliances Warranty.
7. EXCLUSIONS: This Midea Appliances Warranty excludes:
a) Subject to the purchaser's rights referred to herein, Midea Appliances hereby excludes and
disclaims to the maximum extent permitted by law any and all other liability in respect of the
product;
b) This Midea Appliances Warranty does not apply to:
i) Light bulbs, batteries and other accessories, control knobs and buttons, power plugs, leads,
glass or plastic accessories, appearance items and cabinetry;
ii) Damage caused by accident, misuse or negligence, including by leaking batteries, foreign
objects or substances not normally associated with the product; damage caused by scratching,
chipping, staining, rust, corrosion, moisture, steam or heat from appliances; damage caused
by unusual or non-traditional use, positioning or location of product.
iii) For dishwashers, failure arising from installation by a person or company not fully licensed
to carry out installations on dishwashers; and failure arising from improper installation of
the product (note warranty condition 3(a)iv). Any damage to paint work, metal framework or
finished trims of the product caused by weathering, rain, hail, storm, flood, fire, salt, corrosive
materials and corrosive environments. Failure arising from lack of reasonable maintenance of
the dishwasher (for example regular cleaning, replacement of filters etc).
iv) Products repaired or tampered with by anyone other than Castel or its authorised service centre;
v) Any faults relating to or arising from any defect in the product which was known to you (or end
user) at the time of purchase including any pre-existing conditions;
vi) Calls to attend or requests for service in respect of any adjustment which could have been
performed by the owner or arising from external power supply or other faults in any ancillary or
other equipment or external interferences of any nature whatsoever;
vii) The expense of a service call when no fault has been found with the product;
viii)Products where the serial number is removed or defaced;
ix) Insurance of any product in transit or when in the possession of Castel Electronics Pty Ltd or
any other party;
x) Any circumstances which constitute an "Act of God" (eg., earthquakes, typhoons, flash floods,
etc.) or which would normally be covered by normal household insurance;
xi) Any loss suffered through or resulting from the non-operation or the ineffective operation of the
Midea Appliances products or any part of these products;
xii) Failure arising from wildlife damage, power surges, connection to incorrect voltage, voltage
fluctuations and external electromagnetic interference;
xiii)Failure to properly maintain, clean and service (including and not limited to heads, internal
cavities, user accessible filters etc);
xiv)Failure arising from blocked pumps, drains, foreign objects/substances inside the product,
incorrect or inadequate plumbing and wiring, incorrect usage of detergents, fabric softeners,
washing liquids etc.;
xv) Correcting the installation, such as removal of transit packer, levelling the machine, adjustment
of the drain to correct syphoning, noises, crossed, kinked or leaking inlet hose connections,
turning on water or power supplies; and
xvi)In the case of washing machines, dryers and dishwashers, noise or vibration that is considered
normal (spin sounds, user warning beeps etc), and water on the floor due to incorrect loading
or excessive suds.
c) In the event that the owner is not in attendance at the address notified to Castel Electronics
Pty Ltd or its authorised service centre during normal business hours and an appointment has
been made with the owner for provision of service, additional charges may be made at the
prevailing rates for each service call made or attempted.
d) Subject to Clause 1, the purchaser will be liable for any labour, parts or transportation costs
incurred by Midea Appliances or its authorised service centre if after having been inspected
that the alleged defect is found not to be covered by the warranty for whatever reason and not
related to any defect in the Product.
8. Please note that the refund referred to in 1. above should be effected through the proper
channels, i.e. the consumer to take up with the Supplier as defined in the ACL (likely to be
the retailer selling the product to the consumer) and for the Supplier to take it up with the
wholesaler/manufacturer i.e. Castel Electronics Pty Ltd.
1. PURCHASER’S STATUTORY RIGHTS:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and for compensation for any
other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired
or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure. The benefits conferred under this Midea Appliances warranty are in addition to
other rights and remedies available to you under the Australian Consumer Law (see also 8.
below).
2. MIDEA APPLIANCES WARRANTY:
Subject to the terms and conditions herein, Midea Appliances warrants that it will repair or,
at its option, replace Midea Appliances products as specified in the table where such Midea
Appliances product is defective by reason of faulty workmanship or materials free of charge for
parts and labour as shown in the table. (See table on reverse of this document.)
a) If a replacement is required at a time where the same model is no longer available then at the
option of Castel a model of equivalent or higher specifications will be offered as a replacement.
If replacement is not commercially possible, or repair or replacement cannot be accomplished
within a reasonable time, Castel may at its sole option may refund the purchase price of the
product with due adjustment for depreciation arising from actual use. This is in full satisfaction
of its warranty obligation.
b) Commercial Warranty listed on reverse of this document applies to all products intended for or
employed in commercial use of any nature, including without limitation, Industrial, Non-Retail,
Non-domestic, Rental Services, Educational, Business and like use.
c) With the additional 3 years parts warranty for refrigerator compressor, Castel or its agent will
supply replacements for, or at Castel's option, repair all parts it finds defective in the sealed
refrigeration system which comprises compressor, condenser, evaporator, dryer and tubing.
Original purchaser will pay for the cost of labour and freight if necessary in replacing defective
parts, including those in the sealed refrigeration system.
d) Any form of unauthorised modification and/or adaptation made to the product(s) deviating from
the specifications and/or the intended use of the product(s) shall void this warranty in its entirety.
e) Any dents, scratches to paintwork and the like need to be notified to Castel on the same day of
delivery to qualify for a warranty replacement.
f) The warranty period begins from the date of original purchase of the Midea Appliances product
from an authorised Midea Appliances dealer.
3. CONDITIONS: This Midea Appliances Warranty:
a) only applies:
i) in respect of Midea Appliances products described herein which are distributed by Castel
Electronics Pty Ltd and purchased in Australia from an authorised Midea Appliances dealer and
used in Australia; and
ii) if the said Midea Appliances products have been installed and used in accordance with the
instructions displayed on the unit or in the relevant instruction manual; and
iii) when proof of purchase in the form of a receipt from an authorised Midea Appliances dealer is
presented when requesting Midea Appliances Warranty Service; and
iv) where Midea Appliances dishwasher products have been installed by a person/ company
which is certified or licensed by the relevant Federal and/or state authorities to carry out
installations of dishwashers and having provided such licence number(s) issued by the said
authorities; and
b) is void where service is undertaken by an unauthorised service centre or any tampering of any
nature in respect of the said Midea Appliances products by unauthorised persons.
c) In order to make a warranty claim and for service to be provided under this warranty, the owner
must produce the original dated purchase receipt. It shall be the owner's obligation to pay for
any repairs or service costs made in respect of the product for which the owner is unable to
provide the original sales receipt.
4. SERVICE:
a) Contact your local dealer for authorised service centres.
b) In-home service calls will be made for the following products: Washing Machines, Clothes Dryers,
Refrigerators, Freezers and Dishwashers.
c) Free in-home service calls will only be made where the owner lives within 25 kilometres of
an authorised Midea Appliances service centre. A travel fee will be charged on service calls
outside that area or the owner must send the product, at the owners expense and risk, to and
from the authorised Midea Appliances service centre.
d) Save for the costs specified in this Condition 4 this warranty does not otherwise cover the cost
of claiming under the warranty. All other costs and expenses incurred in claiming under the
warranty, including forwarding and return freight costs, will be at the owner's expense.
WARRANTY REGISTRATION FORM
To ensure your purchase is fully covered by Midea Appliances Warranty, it is necessary to complete Section 1 and 2 of this WARRANTY REGISTRATION FORM
and return to Castel Electronics Pty Ltd immediately. Your assistance in completing Section 3 to assist our marketing would also be appreciated.
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Effective from 17 July, 2015
This warranty supersedes all other warranty forms of an earlier date or undated
Midea Appliances products are distributed in Australia by Castel Electronics Pty Ltd ABN 88 074 561 087, see reverse for details.
WARRANTY CONDITIONS
Section 1 Section 3
a) How did you learn about this product?
q Advertisement q Retailer q Internet q Brochure q Friend
q Other (Specify) .....................................................................................................
......................................................................................................................................
b) Why did you choose Midea Appliances?
q Price q Performance q Styling q Brochure q Friend
q Features (which in particular) ............................................................................
......................................................................................................................................
c) Which other brands did you consider? .............................................................
......................................................................................................................................
d) Do you research products on the internet? q Yes q No
e) Age Group: q Under 25 q 25-35 q 35-50 q Over 50
Type of product:........................................................Model No:.................................
Serial No:.......................................................................................................................
Purchased From:..........................................................................................................
...................................................................... State:...................Postcode:,..................
Retailer Invoice / Receipt No:.....................................Purchase Date: ....................
Purchaser’s Name: ......................................................................................................
Address: .......................................................................................................................
...................................................................... State:...................Post Code:.................
Email Address: .............................................................................................................
Section 2 - Dishwasher Installation details
Installer Name: ...........................................................Reg No: ..................................
Company:............................................................................ Ph: ..................................
Electrician Name: .......................................................Reg No: ..................................
Company:............................................................................ Ph: ....................................
Warranty version 1 March 2015. This warranty form supersedes all other warranty forms of an earlier date or undated.