User's Manual

Installation Guide
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Problem Solution
customer cable modem. If there is
no RF output replace the cable
modem. If there is an RF output
replace the CPE.
Cable Modem does not receive an IP
address
Perform normal cable modem installation
troubleshooting procedures.
Cable modem does not receive time of day
(ToD)
Perform normal cable modem installation
troubleshooting.
Cable modem does not receive the
configuration file
Perform normal cable modem installation
troubleshooting.
Cable modem initializes, receives the
configuration file, and then reboots
Verify that the configuration file being
downloaded to the cable modem does not
contain downstream channel information.
The downstream RF channel frequency
being delivered by the CPE to the Cable
Modem is different than what is received at
the Hub.