Table of Contents COMPACT PRINTER SERIES USER’S MANUAL CP-2140 / CP-2140Z / CP-2140E CP-3140 / CP-3140E 9001282 (A) - ENG Website: http://www.satoamerica.com 1 Compact Printer Series - User’s Manual 1. Introduction................................................................... 5 Proprietary Statement................................................... 5 Product Improvements ................................................. 5 FCC Compliance Statement .........................................
Printer Controls and Indicators ...................................36 Troubleshooting by LED Indicators Diagnosis ............39 Miscellaneous .............................................................42 Recovery.....................................................................43 4. Communications .........................................................44 Interfaces and Requirements ......................................44 USB Interface Requirements ..................................
without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or the results of use of or inability to use such product, even if Argox Information Co., Ltd. has been advised of the possibility of such damages. 1. Introduction Proprietary Statement This manual contains proprietary information of Argox Information Co., Ltd.
Package Contents 2. Getting Started Printer Quick Installation Congratulations on choosing CP compact printer series, made by Guide Argox Information Co., a leader in the world-wide barcode industry. CP-2140, CP-2140Z, CP-2140E, CP-3140 and CP-3140E are ideally designed to easily bring more efficiency for your business. This CD ROM manual will help you get to know your new printer and provide Power Supply sufficient information needed.
Printer Overview Rear View: CP-2140, CP-2140Z, CP-3140 Front View: Top Cover Power Switch RS232 Serial Parallel Port USB Power Jack Rear View: CP-2140E, CP-3140E Power LED Ready LED Feed Button Power Switch RS232 Serial Ethernet 9 Compact Printer Series - User’s Manual USB 10 Power Jack Compact Printer Series - User’s Manual
Interior View I Interior View II Top Cover Ribbon Supply Holder Media Shields Ribbon Pick-up Holder Media Shaft Print Head Media Hanger Transmissive Sensor Module Release Latch PUSH Media Guides Platen Roller Power LED Reflective sensor Ready LED Front Cover 11 Compact Printer Series - User’s Manual Head-Open Sensor 12 Feed Button Compact Printer Series - User’s Manual
Attaching Power CP-2140E, CP-3140E 1. Make sure the printer’s power switch is in the off position (down). 2. Insert the AC power cord into the power supply. 3. Insert the power supply’s power connector into the printer’s power jack. 4. Plug the other end of the power cord into an appropriate grounded AC electrical outlet. Warning: Do not operate the printer and power supply in an area where they might get wet.
Loading Media 2. Put the Media Hanger through media supply roll, and then centrally align with the two Media Shields to closely lean against Preparing Media the media supply roll. The inside wound or outside wound media rolls can be loaded into the printer in the same way. In case media roll may become dirty or dusty during shipment, handling, or storage, firstly remove the outside length of media, which helps to avoid dragging adhesive or dirty media between the print head and platen roller.
4. Push the Release Latch to open the printer module. 6. Press the lock of Media Guide at the right to adjust media guides’ positions. Make sure media stays under the Media Shaft and PUSH centrally under both of the Media Guides. Media Shaft Media Guides Module Release Latch 5. Pull a short length of media till it reaches the Platen Roll of printer. 7. Close the printer module and then press firmly at the both sides to properly latch until you hear a click.
8. Press the FEED button to feed labels out of the printer. Media Type Setting Multi-Column Label Setting by Software/ Driver To index labels with multiple columns, please select media types to Multi-Column Labels in the label editing software Bartender UL. Software setting steps: FEED Button Argox Bartender UL / Seagull Driver – Media Types – Multi-Column Labels Sample of labels with multiple columns: 9.
Multi-Column Label Setting Manually Step 1. With specific firmware versions, CP Series printers now get the PUSH sensor setting able to be achieved manually. Once there is need to detect multi-column labels, but there is no PC around, or utility software is not installed, or it’s necessary to over ride printer’s previous settings from commands/ software setting, the procedures provided below can be quick and easy to set Reflective Sensor Force Mode manually.
Step 2. Step 3. Mode B. After manually setting Reflective Sensor Force Mode, if it is needed to reset the printer to its default Transmissive Sensor and exit from Force Mode, refer to the steps below: 1. Push the Release Latch to open the printer module. Ready LED will start flashing. 2. Press and hold Feed button for about 5 seconds, when Power LED and Ready LED start to flash simultaneously, the setting is complete. Release Feed button immediately. FEED Button 3.
※ Before printing, to double-check current sensor setting, please conduct media calibration and print a self-test/ configuration label. Loading Ribbon Refer to the sample self-test pages below: Reflective Sensor Transmissive Sensor Force Mode Mode (See-Through Sensor) The following steps only apply to thermal transfer printing mode only. Direct thermal does not need ribbon to be installed. Note: - Media and ribbon types should be matched to provide with optimal print results.
3. Lift up the printer module to check the Ribbon Supply Holder. Placing Ribbon Rolls 1. Open Top Cover of the printer. Top Cover 2. Push the Release Latch to open the printer module.
4. Install one ribbon roll and rotate it until the notches align and lock 5. Install the other ribbon roll and rotate it until the notches align and into the left side of Ribbon Supply hub, and then into the right. lock into the left side of Ribbon Pick-up hub, and then the right. Ribbon Pick-up Holder Ribbon Supply Holder Note: The Ribbon Pick-up Holder accepts the coated side of ribbon to be wound ink-side OUT only.
6. Close the printer module and then press firmly at the both sides to properly latch it until you hear a click. 3. Printer Operations Printing Media Calibration & Configuration Before connecting the printer to your computer, to make sure that the printer works properly, conduct media calibration and print a self-test/ configuration label. Steps to Start Media Calibration & Configuration 7.
Sample of Printer Configuration Label Ethernet information CP-2140E, CP-3140E only Firmware version & date code Memory capacity Main board DIP switch settings Codepage Print method Media sensor type Real Time Clock (RTC) setup (available only with RTC Card) Internal Asian fonts downloaded Print head test pattern Printed label length Serial port settings Print speed and darkness Media type setting Print width setting Label length setting Backfeed setting Cutter setting Calibration mode type 33 34 Co
Resetting Printer to Factory Defaults Printer Controls and Indicators Follow the steps below to reset printer to default settings: 1. Turn on the printer and wait for 5 or more seconds. 2. Press the "FEED" button for 10 seconds, and the "Ready" indicator and "Power" indicator will go off in order. 3. Once "Power" indicator becomes lit again, release the FEED button. 4. "Ready" indicator will then become lit, too. At this moment, the printer has resumed its factory default settings.
The following table explains printer controls and indicators’ functions to help understanding LED indications and printer status: detected. It will blink as soon as the printer module is opened.
LED Indicators: Power and Ready LEDs blink alternately Troubleshooting by LED Indicators Diagnosis Normally, when the printer is in not working properly, the "Power" LED blinks continuously, and printing and communication between the host and printer stops. Refer to LED indications listed below to understand possible solutions to resolve the problems printer run into.
hardware errors. further service. LED Indicators: Only the Ready LED blinks Power LED ON ON Ready LED ON OFF Possible Problems Print head needs to cool down Printer head module unlatched Printer is in PAUSE status Printer is receiving data Solutions Printing will stop until the print head cools to normal printing temperature. Once it completes, the printer will automatically resume the printing tasks sent previously.
Clean the print head. If the problem persists, replace the print head. Poor printout quality: The ribbon may not be qualified. The media may not be qualified. Adjust the Darkness (heat temperature). Slow down the print speed. Refer to the next chapter and clean the related spare parts. Recovery After correcting problems, simply press the panel button or restart the printer to continue your print jobs. Make sure the LEDs are not blinking and remember to resend your files. 4.
Serial (RS-232) Interface Requirements The required cable must have a nine-pin "D" type male connector on one end, which is plugged into the mating serial port located on the back of the printer. The other end of the signal interface cable connects to a serial port on the host computer. Note: For technical and pin-out information, please refer to the Technical Reference, Interface Specifications in this manual. 3. Do not tie the data cables to power wire conduits.
Communicating with the Printer The bundled printer driver can be applied to all applications under Windows XP/ Vista/ Windows 7, supporting 32-bit/ 64-bit operation systems. With this driver you can operate any popular Windows software applications including Argox Bartender UL label editing software or MS Word, etc., to print to this printer. The following installation steps are based on CP-2140 as an example.
Instead of the flash prompt above, another way to install Seagull driver is to run the DriverWizard utility from the Installation Directory where the Seagull driver files are located. Then click “Next.” 5.
6. Enter Printer name (i.e. Argox CP-2140 PPLB) and select "do not share this printer”, and click "Next" 7. Check all the data on the showing screen, if it is correct, click "Finish". 8. After the related files have been copied to your system, click "Finish". 9. After driver installation is complete, click "Close". The driver should now be installed.
Installing a Printer Driver (for other interfaces except USB) 3. Under CP series product selection prompt, choose Seagull Driver version and then start installation: 1. Turn off the printer. Plug the power cable into the power socket on the wall, and then connect the other end of the cable to printer's power socket. Connect the Parallel cable, Serial cable, or Ethernet cable to the proper port on the printer and on your computer. 2.
4. On the prompt, Windows Printer Driver, select “I accept…” and click "Next". 6. Click "Finish". 7. Select Install printer drivers and Click "Next" 5. Assign the directory to keep Seagull driver, (for example: C:\Seagull) and click "Next".
8. Select model & emulation - the following examples are based on model CP-2140 PPLB: 10. Enter Printer name (i.e. Argox CP-2140 PPLB) and select "do not share this printer”, and click "Next". Argox CP-2140 PPLB Argox X-1000VL PPLB 9. Select the port of the printer and click "Next". 11. Check all the data on the showing screen, if it is correct, click "Finish".
12. After the related files have been copied to your system, click "Finish". 5. Caring for Your Printer Print Head Maintenance Guide To keep the Print Head remain in the best conditions and efficiency and to extend duration for use, regular cleaning action is needed: Note: Always switch off printer power before cleaning. In case of long-time printing, surface of print head may be very hot. Please wait till print head cools down properly before maintenance, to prevent burns.
6. Product Specification Cleaning Direction When cleaning the print head, always wipe in One-Way Direction - from Left to Right only, or, from Right to Left only, to clean “Heating Line” of print head gently without excessive stress. Do not wipe back and forth, to avoid dust or dirt on cleaning cotton would be attached onto print head again.
Software – Utility Media Type Media Ribbon Dimensions Weight Power Source Operation Environment Media Stacker Optional Items Agency Listing Printer Utility, Font Utility Roll-feed, die-cut, continuous, fan-fold, tags, ticket in thermal paper or plain paper and fabric label Max Width:4.33”(110mm) Min Width:1”(25.4mm) Thickness:0.0025”~0.01”(0.0635~0.254mm) Max roll capacity(OD):5”(127mm) Core size:1”(25.4mm) / Max roll capacity(OD):4.5”(114.3mm) Core size:0.5”(12.
2D Barcodes readable check digit/ with modulo 10 checksum & shipping bearer bars) 、GS1 Data bar (RSS) EAN-8 (Standard, 2 /5digit add-on) 、Codabar、 MaxiCode、PDF417、Data Matrix (ECC 200 Code 128 UCC (shipping container code) 、 Postnet、Code128 subset A/B/C、 only) 、QR code、Composite Codes Code 128 auto、UCC/EAN code 128 (GS1-128) 、 Interleave 2 of 5、Interleaved 2 of 5 with check sum、Interleaved 2 of 5 with human readable Printer Programming Language PPLB check digit、German Postcode、Matrix 2 of 5、UPC Int
rotation Graphics GRF, Hex and GDI Code39、UPC-A、UPC-E、Postnet、Code128 subset A/B/C、Interleave 2 of 5、 1D Barcodes 2 1 3 4 Interleaved 2 of 5 with check sum、 Interleaved 2 of 5 with human readable check digit、Code 93、Code 39 with check sum digit、 MSI、EAN-8、Codabar、Code 11、EAN-13、 Plessey、GS1 Data bar (RSS) 、Industrial 2 of 5、 USB series “B” Receptacle Interface Serial Interface The RS232 connector on the printer side is a female, DB-9.
do not connect these pins if you are using a general host like a PC. communicate with two PCs via different ports. However as no port contention is made for this printer, if both PCs transmit data at the same time the data may become damaged in the receiving buffer. Ethernet Interface Parallel (Centronics) Interface The following port complies with Ethernet communication. The parallel port is a standard 36-pin Centronics, which complies with IEEE 1284 standard (compatibility mode).
Connection with Host Host 25S Printer 9P (PC or compatible) Host 9S Printer 9P (PC or compatible) The simplest way to connect to other hosts (not PC compatible) or terminals is: Printer Terminal/Host Pin 2- RxData ……… TxData DTR 20 DSR 6 TX 2 …… 1 DSR …… 6 DTR …… 2 RX DTR 4 DSR 6 TX 3 …… 1 DSR …… 6 DTR …… 2 RX RX 3 CTS 5 RTS 4 GND 7 …… …… …… …… RX 2 CTS 8 RTS 7 GND 5 …… 3 TX …… 7 RTS …… 8 CTS …… 5 GND 3 TX 7 RTS 8 CTR 5 GND Pin 3- TxData ……… RxData Pin 5- Ground ……… Ground In general, as lon
3. Loose the two screws (item 2) under Bottom (item 1). 7. Appendix 4. Pull out to unlatch the front side of Middle Cover (item 3) and then Rotary Cutter and Guillotine Cutter Installation remove it upward from Bottom. Warning: Blades inside cutters are quite sharp. To ensure your 5. Loose the four screws (item 4) at both sides of Printer Module to safety, never attempt to insert fingers or objects into rotary cutter or take Printer Module off from Bottom. guillotine cutter.
7. Remove Mylar Film from Printer Chassis. Thread Cutter Cable through the hole where Mylar Film locates, and then connect to JP9 connector (CUTTER) on printer main board. Cutter Cable should go though the hooks under Printer Chassis to manage cables better. Make sure Cutter Cable go upon the font side of Middle Cover. 3 Pull 4 Printer Chassis Guiding Hole (Mylar Film) Cutter Cable 5 1 8. Assemble back Printer Chassis and Middle Cover. 9. Pull the font side of Middle Cover.
12. Close Printer Module and Top Cover. Now cutter installation has been completed through the steps above. To load media, please refer to the section – Loading Media.
Rotary Cutter and Guillotine Cutter Settings 2. Click the “Configure” setting of driver, select “Cutter Setup”: Before printing and cutting tasks, please make sure whether the cutter in use is Rotary Cutter, or Guillotine Cutter. Then select proper settings via Seagull Driver for printer. The following installation steps are based on CP-2140 as an example. 1. Check CP-2140 driver. Go to the prompt of Printer Properties, click on the tag, “Tools’: 3. “Cutter Setup” prompts will be indicated as below.
4. Go to “Printing Preference” prompt of CP-2140 driver and then Rotary Cutter with Paper Jam click on the “Stock” tag. Check “Post-Print Action” settings and select “Cut”. If there is paper jam inside rotary cutter, refer to Rotary Cutter Installation section to remove the rotary cutter. Check the Cam as marked in Figure 1; find a slotted screwdriver to turn counter-clockwise as Figure 2. During turning the Cam of cutter, release the blade from paper and them remove the paper from the cutter. Figure 1.
Guillotine Cutter with Paper Jam If there is paper jam inside guillotine cutter, check in Figure 2 and find where the screw under guillotine cutter. It is to control cut actions of guillotine cutter. Find a Phillips screwdriver to lay down the blade by turning the screw as directions marked in the figures. Then paper can be removed from the cutter. Figure 1. Figure 2. Guillotine Cutter with full cut function: Turn counter-clockwise. Guillotine Cutter with partial cut function: Turn clockwise.
