User's Manual

210
14
Troubleshooting
My phone is not running well. How can I
check where my phone goes wrong?
Tap
Start
>
Programs
>
Self Diagnostics
to run diagnostic tests for your system.
Otherwise, have your warranty card and
phone ready and contact your local dealer.
Why does the screen freezes and does
not respond to my commands or input?
Reboot the system to free up memory. The
system shall operate more effi ciently. If the
system still lags after rebooting, you will
need to clean boot your O
2
Xda Flame. To
clean boot, power off your O
2
Xda Flame
and then press Windows
key, OK key and
the Power key at the same time, for about
5 seconds. Your O
2
Xda Flame will reset to
factory defaults and reboot.
Please note: When you perform a clean boot
on your O
2
Xda Flame, all your personalized
settings, information, and programs installed
will be removed. The system will reset to
factory defaults.
My O
2
Xda Flamre can’t form a successful
connection with ActiveSync.
Please make sure you have installed
ActiveSync 4.2 or later on your computer.
You can fi nd ActiveSync in the installation
CD, or you can download the latest version
from Microsoft’s website. Please make
sure you have connected your O
2
Xda
Flame to the computer by plugging in the
USB cable to both your O
2
Xda Flame and
the computer. Make sure that you are not
running another program that uses the
same serial port. If the connection still fails,
remove ActiveSync on your computer and
reinstall it.
Why are there double entries in my
Contacts list?
You may have selected Show SIM Contacts
in Contacts menu. If you have already
copied your SIM contacts to your O
2
Xda
Flame, then you do not need to select this
option.
Why can’t my O
2
Xda Flame make any
sound alerts?
Tap on the speaker icon
on the top right
corner of the screen, and then adjust the
alert or ring volume. You could also use the
volume key on the left side of your O
2
Xda
Flame to adjust volume.