User's Manual

Troubleshooting
Using an 802.11ax Access Point on a 100 Mb or 10 Mb Ethernet connection may cause performance issues
in the WLAN. Use Gigabit Ethernet uplinks when possible.
1. Check whether the Ethernet cable is plugged into the correct port (PoE+) on the C-360 and the other
end of the cable is plugged into an Ethernet jack or port on a switch that is turned ON.
2. If the C-360 did not receive a valid IP address from the DHCP server, check whether the DHCP server is
ON and available on the VLAN/subnet to which the AP is connected. If the AP still fails to get a valid IP
address, reboot the AP by pressing the reset button to see if the problem gets resolved.
3. If you are using Arista Cloud Services, then open the TCP port 443 (SSL). If you have an on-premises
installation, then open the ports UDP 3851 and port 80. If you are using a Proxy, Web Accelerator or
URL Content Filter in between the AP and the Internet, ensure that the settings allow communication
between the AP and Arista Cloud Services. If your conguration requires you to specify an exact IP
address or IP range for Arista Cloud Services, please contact Technical Support.
Step 3: Check the LED status
Power LED: The table below describes the states of the Power LED.
Reduced capability indicates that the AP is getting less than the required maximum power from the PoE
switch, i.e., 802.3at instead of 802.3bt.
LAN LEDs: ON when the corresponding link is up.
WiFi Radio LEDs: ON when the corresponding radio is up.
Step 2: Connect to the network
If you are using a PoE+ injector, make sure the
data connection is plugged into a suitable switch
port with proper network connectivity.
Note: If you are connecting only one Ethernet
cable, you must connect it to the LAN1 port.
Green Orange
Solid Running at full capability Running at reduced capability
Blinking Received IP address, but not connected to the server Did not receive an IP address