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9. If you tried the above troubleshooting tips, and you’re still having issues with your
battery, contact Arlo customer support.
My Arlo camera will not sync with my Arlo
SmartHub or Arlo base station; how can I
troubleshoot it?
When you are setting up or adding a new Arlo Ultra, Arlo Wire-Free, Arlo Pro Wire-Free, or
Arlo Pro 2 Wire-Free camera to your system, a camera might occasionally fail to synchronize
(sync) with your Arlo SmartHub, Arlo base station, Arlo Pro base station with siren, or Arlo Pro
2 base station. An Arlo camera cannot be detected by your system until it is successfully synced.
Review these common remedies to troubleshoot this issue.
Keep the camera close to the SmartHub or base station
Make sure that the camera you are trying to sync is no more than three feet away from the base
station during the sync process. The sync process does not work if the camera is too far away
from the base station when you press and release the Sync button.
Correctly sync the Smarthub or base station to the camera
1. If you're using a single LED SmartHub or base station, you do not need to press a Sync
button. If the blue LED is blinking rapidly, your SmartHub or base station is syncing with
the camera.
2. If you're using a multi-LED base station, press the Sync button. If the LED above the
camera icon is rapidly blinking green, your base station is syncing with your camera.