User Guide

FAQs and Troubleshooting

Night Mode

• Best video. 600 kbps @ 15 fps

• Optimized. 300 kbps @15 fps

• Best battery Life. 200 kbps @15 fps

Depending on the available bandwidth and how much of the buer is full, the Arlo

Pro 2 Wire-Free system either increases the bit rate or decreases the bit rate and

frame rate.

For information about setting the video quality and battery usage for your camera,

see Change the Video Quality and Battery Usage on page 62.

Camera Glare at Night

This can occur if something is blocking the camera’s ﬁeld of view. If an object, wall,

or tabletop is within 2.5 inches (6.4 centimeters) of the sides or front of your

camera, that object can reﬂect infrared (IR) light back into the camera lens and

cause glare or hazy video, especially at night. The following images show

positioning errors that can cause glare and foggy night vision:

If you use a skin with your camera, and the edges of the camera skin stick out far

enough, they can reﬂect IR back into the camera lens and cause glare. This is more

likely to occur with the Arlo Pro black hooded camera skin (VMA4200B).

¾ To troubleshoot glare on your Arlo Pro 2:

1. Make sure that no walls, tables, or other objects are too close to your camera.

2. If you are using a camera skin, make sure that the camera skin is pulled tight

around the camera and that the edges of the skin are ﬂat with the face of the

camera.

If glare still occurs, remove the camera skin.