User Guide

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Activity Zones and CVR Are Not Working
The following Arlo Pro 2 features are available only while the camera is plugged in:
• Activity zones
• CVR
• Prebuering
Note: Connecting your Arlo Pro 2 camera to the Arlo Solar Panel (sold separately) to
charge the battery does not provide AC power. To use activity zones and CVR, you must
plug the Arlo Pro 2 camera into an AC power outlet.
If you previously set up activity zones or CVR on your Arlo Pro 2 camera and the
zones are not operating, make sure that your camera is plugged in. As soon as the
camera is plugged in, activity zones, CVR, and prebuering are available again.
Your activity zone and CVR settings persist even while the camera is not plugged
in—you do not need to set up CVR or activity zones again when you plug the
camera back in.
If your camera is not plugged in, you cannot set up CVR or activity zones.
Can’t See Video Streams in a Browser
The Arlo web client uses the Adobe Flash plug-in to display your camera streams
in a browser. Make sure that your browser is not blocking the plug-in and that you
are using the latest version of Adobe Flash.
Your router might be blocking the ports to which Arlo sends data. To make sure
that Arlo can stay connected, you must keep ports 443 and 80 open on your router.
To troubleshoot problems with the video stream, check for the conditions in
following sections.
WiFi Signal Interference
Environments with multiple WiFi networks, WiFi devices, or frequencies can cause
signal interference with your Arlo system. Minimize the number of networks,
WiFi devices, and transmitted frequencies in the area where you place your base
station and cameras.
Also, place your camera at least 1 to 3 feet (30 to 100 centimeters) from the base
station, and allow at least 6½ feet (2 meters) between cameras. Follow these
guidelines to prevent WiFi signals between the devices from interfering with each
other.