Arlo Pro 2 Wire-Free HD Security Camera System User Manual NETGEAR, Inc.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non‑NETGEAR trademarks are used for reference purposes only. Compliance For the current EU Declaration of Conformity, visit http://support.netgear.com/app/answers/detail/a_id/11621/. For regulatory compliance information, visit http://www.netgear.com/about/regulatory/.
Contents 1. Set Up Your System 7 How Arlo Pro 2 Works...................................................................................................................................................................7 Use Your Camera Wire-Free..............................................................................................................................................7 Get the Arlo App.........................................................................................................
View Recordings and Snapshots...........................................................................................................................25 Share and Manage Library Recordings.....................................................................................................27 3. USB Device Storage With Arlo Pro 2 30 Connect a USB Storage Device...............................................................................................................................
Schedule Your Camera Rules.......................................................................................................................................52 Add a Mode...................................................................................................................................................................................................
Not Receiving Push Notifications........................................................................................................................80 Verify That the Arlo Base Station Is Online.......................................................................................82 Base Station Is Offline..............................................................................................................................................................83 Signal Strength.........................
1. Set Up Your System How Arlo Pro 2 Works You can use your camera wire-free, powered by the battery, or while it is plugged into an AC power outlet. Plugging in the camera unlocks more features. When your Arlo Pro 2 camera detects motion, it uses a WiFi link to the Arlo Pro base station to stream video to your Arlo account in the cloud. Use Your Camera Wire-Free Before using your camera wire-free, you must insert the battery.
Set Up Your System 3. Align the battery contacts. 4. Insert the battery. 5. Close the battery door. Note: The Arlo Pro 2 battery is fully charged when it leaves the factory. For more information, see Safety Rules for Arlo Pro Rechargeable Batteries on page 92. Get the Arlo App For the best experience, download the Arlo app for your smartphone by scanning this QR code or searching for Arlo in the app store. https://arlo.netgear.
Set Up Your System Connect Your Base Station to the Internet The base station connects to your home network and allows you to view your camera streams from anywhere. ¾¾ To connect your base station to the Internet: 1. Connect the base station to your router using an Ethernet cable. 2. Connect the AC adapter to the base station and plug it in. 3. Turn the base station on by pressing the On/Off button. The Power LED and Internet LED on the front of the base station light green in about two minutes.
Set Up Your System Base Station LEDs See the following list for explanations for green, amber, and blinking LEDs: Power Internet Camera Green The base station is powered on. Green The base station is connected to the Internet. Green Cameras are connected to the base station. Blinking green The base station is attempting to sync with a camera. Blinking green A firmware update is in progress. DO NOT TURN OFF THE BASE STATION OR CAMERAS. Amber The base station is booting.
Set Up Your System Add an Arlo Pro 2 Camera to an Existing Arlo Account ¾¾ To add an Arlo Pro 2 camera to an existing Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. 2. Tap or click Add Device. 3. Follow the onscreen instructions. Sync Your Cameras With the Base Station ¾¾ To sync your cameras: 1. Place the camera 1 to 3 feet (30 to100 centimeters) from the base station.
Set Up Your System 4. Press the Sync button on top of the camera for about two seconds and then release the button. The LED on the camera blinks slowly when the sync process starts. The blue LED blinks rapidly to confirm syncing. The camera is ready for viewing. The LED blinks amber if the sync is not successful. You must repeat the sync process. 5. Repeat for each camera. Arlo Pro 2 Camera LED The LED on the camera lights when the camera is powered on.
Set Up Your System Camera LED Color and Action Meaning Solid blue The camera is connected to the Quick Charge 9V power adapter and is fully charged. Fast blinking blue for 3 seconds The camera is connected to the Quick Charge 9V power adapter and is charging. Fast blinking blue for 10 seconds The camera synced to the base station. Solid amber The camera is booting. Blinking amber once per minute The battery charge is low (15% or less).
Set Up Your System Place or Mount Your Cameras You can place your camera on a shelf or other flat surface, or you can mount it to the wall. Note: Use the Arlo app in Position mode to help aim the camera. See Position Mode on page 16. ¾¾ To mount your camera to the wall: 1. Fasten the mounting screw into the wall, and hang the magnetic mount from the screw. 2. If you’re mounting the camera to drywall, be sure to use the plastic drywall anchors that are provided.
Set Up Your System It’s important to keep distance in mind when placing your Arlo Pro 2 cameras: • Maximum. You can place your camera a maximum of 300 feet (90 meters)from the base station. In indoor installations, the range might be less if metal objects or thick walls and ceilings are between a camera and the base station. Note: Check the Camera LED on the base station. If it’s blinking amber, the base station detects a low data rate, a sign that a camera is too far from the base station. • Minimum.
Set Up Your System • Make sure that side-to-side traffic crosses Arlo’s field of view. Arlo’s motion sensor is much more sensitive to side-to-side movement across its field of view than to movement directly toward or away from the camera. The best area for motion detection is 5 feet to 20 feet (1.5 to 6 meters) from the camera position. For best results, position the camera so that the path of expected motion crosses Arlo’s field of view and does not head directly into or away from the camera.
Set Up Your System Plug In and Charge Your Arlo Pro 2 Camera Your Arlo Pro 2 camera can be plugged in, or it can run on battery power from its rechargeable battery. Plugging in the camera recharges the battery, and allows you to use more features, including activity zones, video analytics, and a continuous video recording (CVR) plan with the Look Back feature. The Look Back feature lets you view three seconds of video that was recorded before motion was triggered.
Add a Camera From Another Arlo Account ¾¾ To add a camera from another Arlo account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Log in to the old Arlo account. 3. Tap or click Settings. The Settings page displays. 4. Tap or click My Devices. A list of cameras displays. 5. Tap or click the camera. The settings for the camera display. 6. Scroll down and tap or click Remove Device.
2. View Your Content Videos recorded by your camera are stored in a library. You can view your recordings and snapshots, mark them as favorites, and search using the filter. View the Devices Page When you launch the Arlo app, the Devices page displays. Camera name Camera icons Camera feed New recordings Select devices Settings Snapshot and video library Live Feed Icon Detection modes Tap or click Live to display Camera Icon Display is based on the mode and camera setup Pause.
View Your Content View Camera Feeds You can view your camera feeds at any time. ¾¾ To view camera feeds: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. The icons above each camera feed depend on the rules in the currently selected mode and how the camera is connected. For information about these icons, see View the Devices Page on page 19. 2.
View Your Content Look Back Video When plugged in, your Arlo Pro 2 camera uses a prebuffer to record the three seconds before motion is detected. Your motion triggered video recordings start before the motion happens, so you don’t miss a thing. Prebuffering also offers lower latency than ever between motion detection and the start of video recording. ¾¾ To set up your camera to record Look Back video: 1. Plug in your Arlo Pro 2 camera. 2.
View Your Content Take a Snapshot From Live Video ¾¾ To take a snapshot from live video: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Live in the camera feed image. The camera feed icons display at the bottom of the camera feed image. 3. Tap or click Snapshot . The snapshot is saved in your library. Talk and Listen ¾¾ To talk and listen: 1.
View Your Content Control the Camera Feed Image If you use more than one camera, you can change the order in which the camera feeds are displayed on the Devices page. You can also zoom, invert, or rotate the camera feed image. Change the Camera Order ¾¾ To change the camera order on the Devices page: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings.
View Your Content A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. Tap or click Video Settings. 5. Under Activity Zones, tap or click Zoom . 6. Resize and position the image box as necessary. 7. Tap or click Zoom . Your settings are saved. Invert a Camera Feed You can invert the video feed image. ¾¾ To invert the video display: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
View Your Content Cloud Recording With cloud recording, everything that the Arlo Pro 2 cameras record is sent to the cloud for secure storage in your library. Cloud recording is included in free and paid plans. Arlo Pro 2 cameras record when they detect motion or sound. Recordings are encrypted with the user name and password that you that create. No one else can access your recordings. You can access your recordings from your mobile device or from a Windows-based or Mac computer.
View Your Content 4. Tap or click a highlighted date. Recordings from that date display below the calendar. Use the Filter You can use the filter to find and view recordings based on criteria that you select. ¾¾ To use the filter to view your library: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3.
View Your Content The Devices page displays. 2. Tap or click Library. 3. Tap or click the Filter icon in the upper left corner of the page. The Filter page displays. 4. Tap or click Reset at the bottom of the page. Filtering is turned off. The Filter icon filtering is not in use. becomes an outline to show that Share and Manage Library Recordings Download Recordings ¾¾ To download clips from the library: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.
View Your Content The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . Share Recordings ¾¾ To share recordings: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . 5. Share the file.
View Your Content Delete Recordings ¾¾ To delete recordings: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Library. The Library page displays. 3. Tap or click a snapshot or video. 4. Tap or click . 5. Tap or click OK to confirm. The file is deleted.
3. USB Device Storage With Arlo Pro 2 All recordings are stored in the cloud, but you can optionally connect a USB storage device to the base station and use the USB storage device as a backup location to store recordings. Simply connect a USB storage device and the base station automatically enables all the settings for you. The USB storage device cannot be used on its own as a substitute for cloud recording.
USB Device Storage With Arlo Pro 2 View the USB Storage Device Status The Arlo app notifies you if the USB storage device is getting full or if the USB storage device is not the correct format. You can also use the Arlo app to view the USB storage device status. ¾¾ To view the status of a USB storage device connected to the base station: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2.
USB Device Storage With Arlo Pro 2 ¾¾ To safely eject and remove a USB storage device: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of cameras displays. 3. Tap or click the camera. The base station and a list of cameras displays. 4. Tap or click the base station. The Device Settings page display. 5. Tap or click Local Storage.
USB Device Storage With Arlo Pro 2 View Video Clips on a USB Storage Device Video clips on USB storage devices do not display in the Arlo app, but you can use a Windows-based or Mac computer to view the clips. ¾¾ To view video clips on a USB storage device: 1. Safely eject the USB storage device. For more information, see Safely Eject and Remove a USB Storage Device on page 31. Cloud recording is still enabled.
USB Device Storage With Arlo Pro 2 2. Tap or click Settings > My Devices. The base station and a list of cameras display. 3. Tap or click the base station. The Device Settings page displays. 4. Tap or click Local Storage. The Local Storage page displays. 5. Tap or click Automatic Overwrite. Format a USB Storage Device The Arlo app displays a pop-up message to let you know if it is necessary to format the USB storage device. The base station can format the USB storage device.
USB Device Storage With Arlo Pro 2 The Device Settings page displays. 6. Tap or click Local Storage. The Local Storage page displays. If you see the message Requires Formatting next to USB Device 1 or USB Device 2, the USB storage device is not in the correct format (FAT32). You must format the USB storage device before you can use it for local storage. Warning: Formatting the USB storage device erases all data from the device.
USB Device Storage With Arlo Pro 2 4. Tap or click Local Storage. The Local Storage page displays. 5. Select a USB storage device. 6. If the message next to the USB storage device is Requires Formatting, follow the formatting procedure. For more information about formatting, see Format a USB Storage Device on page 34. 7. Tap or click USB Device Recording. USB device recording toggles off and on. Stop Recording Onto a USB Storage Device ¾¾ To stop recording onto a USB storage device: 1.
4. Personalize Your System You can customize Arlo Pro 2 settings such as the camera name to make it easier to manage. You can grant access to friends and set up cloud recording. Name Your Camera You can easily customize your Arlo Pro 2 camera by renaming it. ¾¾ To rename your camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices.
Personalize Your System Change Your Password and User Name ¾¾ To change your password and user name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. The Settings page displays. 3. Under Account, tap or click Profile. The Profile page displays. 4. If you are using a smartphone, tap Edit at the top of the page. The Profile page displays. 5.
Personalize Your System 3. Under Account, tap or click Profile. The Profile page displays. 4. Tap Auto Login. Your settings are saved. Grant Access to Friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Personalize Your System Edit a Friend’s Access Privileges ¾¾ To edit a friend’s access privileges: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings. 3. Under Account, tap or click Grant Access. A list of your friends displays with the status of their accounts. 4. Tap or click the friend, and tap or click Edit . The Edit page displays. 5.
Personalize Your System 4. Select the friend, and tap or click Edit The Edit page displays. 5. Tap or click Delete Friend. 6. Tap or click Yes. The friend is deleted. 41 .
5. Modes, Rules, and Smart Alerts Modes and rules let you tell your Arlo system what to do in different situations. For example, you can set your Arlo system to record a 30-second video when the motion sensor is activated on a specific camera and alert you by email. Modes Modes let you tell your Arlo cameras to respond differently at different times. For example, you probably don’t want to receive an alert about motion in the living room while you’re doing yoga in the living room.
Modes, Rules, and Smart Alerts Rules Each mode consists of one or more rules that provide detailed instructions for your Arlo system. For each mode, you can set the following options: • Trigger device. The trigger device is the camera that detects motion or sound. • Trigger. Triggers can be motion detection or sound detection on Arlo Pro 2 Wire-Free Cameras. You can adjust the camera’s sensitivity to motion and sound to minimize false alarms. • Devices.
Modes, Rules, and Smart Alerts Use the Arlo App Menus to Select a Mode ¾¾ To select a mode for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the camera. The Mode page displays. 4. Tap or click a mode to activate it. The mode that you selected turns on immediately. The mode stays active until you change it.
Modes, Rules, and Smart Alerts When you view the Devices page, the icons that display at the top of the camera feed are based on the currently selected mode: Motion. Motion detection is on. Sound. Audio detection is on. Change Motion Sensitivity You can easily change the sensitivity level for Arlo Pro 2 cameras. ¾¾ To change the sensitivity level for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser.
Modes, Rules, and Smart Alerts If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved. Automatically Stop Recording When Motion Stops ¾¾ To automatically stop recording when motion stops: 1. Tap the Arlo icon on your mobile device. You can also enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. 3.
Modes, Rules, and Smart Alerts The Edit Rule page displays. 5. Tap or click Edit next to the rule. The Edit Rule page displays. 6. Under If the following, tap or click Edit next to Audio is detected. The Audio Detection page displays. 7. Move the slider to the desired level of audio detection. If you used a mobile device to specify the settings, your settings are saved. 8. If you used a browser to specify the settings, click Save. Your settings are saved.
Modes, Rules, and Smart Alerts 6. Select the Turn Siren ON check box. 7. Tap or click > next to Sound Alarm. 8. Set the sliders for Siren Duration and Siren Loudness. 9. Tap Edit Rule or click Back. 10. Tap Done or click Save. Note: This rule is not active until you activate the mode to which you added the siren trigger. Manage Alerts Arlo can push notifications to your smartphone, send you email alerts, or do both. To receive Arlo notifications on your phone, you must get the Arlo app.
Modes, Rules, and Smart Alerts The selections are Do nothing, Record video, or Take snapshot. 7. Under Alert, tap or click Push Notification to turn alerts on and off for your mobile device. 8. For email notifications, make sure that the Email Alerts check box is selected. 9. To specify an email address, tap or click Edit next to Email Alerts and enter the email address. Set Up Geofencing Geofencing is a virtual fence that helps you discover when something or someone enters or exits a predefined zone.
Modes, Rules, and Smart Alerts Geofencing works only if Arlo can locate your mobile device. The Location Address page displays your current address. 6. To change the address, tap the Address field, type the address for your location, and then tap Next. The geofence radius displays as Medium. 7. To change your radius setting, tap the Radius icon, select a radius size, and tap Next. Radius size options are Small, Medium, or Large (approximately 150 meters, 250 meters, and 500 meters, respectively). 8.
Modes, Rules, and Smart Alerts Geofencing With Multipe Mobile Devices If you want multiple mobile devices to participate in your Arlo geofencing, make sure that the required conditions are met, and then follow the steps to enable geofencing for the devices. Make sure that these conditions are met: • Your Arlo devices are online. • Your geofencing feature is enabled. • Your friend’s mobile device is added to your account.
7. To disable geofencing, tap the mobile device again. The check mark disappears when geofencing disabled. For more information, see Set Up Geofencing on page 49. Geofencing Accuracy For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data. The local environment affects geofencing as follows: • In urban environments, where the cell towers and WiFi routers are more dense, geofencing accuracy can reach 100–200 meters.
Add a Schedule ¾¾ To add a schedule for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the camera. A list of available modes displays. 4. Tap or click Schedule . The Schedule mode is selected. 5. Tap or click Edit next to Schedule. 6. Tap or click + Add. The Add Schedule page displays. 7.
Edit a Schedule ¾¾ To edit a schedule: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of cameras displays. 3. Tap or click the camera. A list of available modes displays. 4. Tap or click Schedule 5. Tap or click Edit . next to Schedule. 6. Tap or click the schedule. The Edit Schedule page displays. 7. Change the start and stop times and tap or click Save.
Add a Mode You can add new modes to tell your Arlo Pro 2 camera what to do in certain situations. For example, you can set your Arlo Pro 2 camera to record videos when the motion sensor is activated and to alert you with an email message. You can use the rules you create within modes and schedules to customize your camera. With Arlo Pro 2 cameras, you can create one rule for each mode. ¾¾ To add a mode for a camera: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.
Modes, Rules, and Smart Alerts 9. Set the audio sensitivity and tap or click Next. The Devices page displays. 10. When prompted, specify what you want the camera to do when motion or audio is detected and tap or click Next. You can select Record video, Take snapshot, or Do nothing. 11. When prompted, specify if you want to be notified with alerts when motion or audio is detected. If you are using a computer web browser, you can also specify the recording time setting. 12. Tap or click Next.
Modes, Rules, and Smart Alerts The New Mode page displays. 5. Enter a name for the mode and tap or click Next. The Trigger Device page displays. 6. Tap or click a camera to select it as the trigger device for a rule and then tap or click Next. 7. If you want the camera to perform an action when motion or audio is detected, tap or click Next. Otherwise, clear the check box for the trigger that you do not want to use. 8.
18. Tap or click Add Rule. 19. Repeat Steps 6–16 to add an additional rule with different trigger devices, actions, and alerts. You can add one rule for each Arlo Pro 2 Wire-Free Camera that is connected to the same base station. Motion Detection Activity Zones You can identify zones within the camera view where you want the camera to detect motion. These zones are called activity zones. You can also select which activity zone or zones detect motion.
Select an Activity Zone for a Rule ¾¾ To select the activity zone where you want motion to be detected: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Mode. A list of devices displays. 3. Select the camera. A list of modes displays. 4. Tap or click Edit next to the mode. The Edit Rule page displays. 5. Under If the following, tap or click Edit next to Motion is detected.
6. Settings You can customize the Arlo Pro 2 settings. Turn the Arlo App Fingerprint ID Login On and Off The Arlo app supports Touch ID fingerprint identity sensors. If you are using a mobile device with this feature, you can turn the Arlo app Touch ID login on and off. ¾¾ To turn the Arlo app Touch ID login on and off: 1. Tap the Arlo icon on your mobile device. The Devices page displays. 2. Tap Settings. The Settings page displays. 3. Tap Profile. The Profile page displays. 4.
Settings 4. Tap or click Time Zone. The Time Zone page displays. 5. Tap or click a time zone. 6. Tap or click Done. If you are using a mobile device, your settings are saved. 7. If you are using a computer, click Save. Your settings are saved. Camera Settings Turn Off the Camera LED The LED on the Arlo Pro 2 camera lights in different colors. You can turn off this LED. ¾¾ To turn off the LED on the Arlo Pro 2 camera: 1. Tap the Arlo icon on your mobile device.
Settings 5. If you are using a computer, click Save. Your settings are saved. Change the Video Quality and Battery Usage You can set the Arlo Pro 2 video resolution on a scale from Best Video to Optimized, to Best Battery life. Using the Best Battery life setting reduces the required WiFi bandwidth. ¾¾ To change the video quality and battery usage: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays.
Settings ¾¾ To turn night vision on and off: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera. The camera settings display. 4. If you are using the Arlo app on a mobile device, tap Video Settings. The Video Settings page displays. 5. Tap or click Night Vision. Your settings are saved.
Settings The Audio Settings page displays. 5. Tap or click Microphone. Your settings are saved. Change the Speaker Settings You can turn the speaker off and on and you can control the volume on your camera settings. ¾¾ To change the speaker settings: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices displays. 3. Tap or click the camera.
Settings ¾¾ To change the base station name: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the base station. The base station settings page displays. 4. Tap or click Name. 5. Enter a new name for the base station. The new name is displayed in the Arlo app.
Settings The Flicker Adjustment page displays. 5. Tap or click a setting. 6. Tap or click Save. Your settings are saved. View Base Station Device Information ¾¾ To view base station device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the base station.
Settings The base station settings page display. 4. Tap or click Restart. The base station restarts. Remove the Base Station From Your Account ¾¾ To remove the base station from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the base station.
Settings Turn On the Siren WARNING: The loudest siren setting, which is the default loudness option for the siren, is more than 100 decibels. Do not test the siren while people or pets are close to the base station. Prolonged exposure to the siren might cause hearing damage. ¾¾ To turn on the Arlo Pro base station siren: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2.
Settings The Devices page displays. 2. Tap or click Turn Siren OFF. The siren stops. View Device Information ¾¾ To view device information: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the device. The settings display. 4.
Settings Remove a Camera From Your Account ¾¾ To remove a camera from your account: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click Settings > My Devices. A list of devices including the base station and cameras displays. 3. Tap or click the camera. The camera settings display. 4. Scroll down and tap or click Remove Device.
7. Manage Your Subscription Plan Every Arlo camera includes free Basic service that offers basic features and functionality. When activating your camera, you select your service plan. Subscription Plans Upgrading to a paid service level gives you the ability to increase the uses of your camera to suit your specific needs. Depending on your service level, you can add cameras or cloud storage and share recordings with friends and family. For information about subscription plans, visit http://bit.ly/1AQGR9k.
8. Continuous Video Recording Continuous video recording, or CVR, is an optional feature available on Arlo Pro 2 cameras. When your Arlo Pro 2 camera is plugged in, CVR records. based on the rules that you specify You can view recordings from any time of day and catch anything you missed by tapping or clicking above the camera feed. Your Arlo Pro 2 cameras can record CVR in addition to recordings that the cameras create because of rules. Your Arlo Pro 2 camera must be plugged in for you to use a CVR plan.
Continuous Video Recording The Devices page displays. 2. Tap or click above the camera feed. The Timeline page displays. 3. Tap or click and hold the timeline. 4. On a smartphone or mobile device, drag the timeline. • To go back in time, drag the timeline to the left (either 14 or 30 days back, depending on your CVR plan). • To move toward more recent recordings, drag the timeline to the right. 5.
• On a smartphone or mobile device, pinch and zoom. To go to landscape mode, rotate your device or tap the Enlarge icon. • If you are using a browser, click 24 hr, 1 hr, or 5 min to change your timeline detail. 6. To hide or display the timeline, tap TIMELINE. The timeline display toggles off and on.
9. Arlo Connect Arlo Connect is a simple way to integrate Arlo devices into other smart home platforms using standard and secure cloud integration. Use Arlo With IFTTT You can use the Arlo app with IFTTT (If This Then That), a free cloud-based service that connects smart home devices and applications. To add Arlo to your IFTTT app, visit ifttt.com/arlo. To learn more about Arlo and IFTTT, visit arlo.com/community.
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10. FAQs and Troubleshooting Battery FAQs How can I recharge the Arlo Pro 2 camera battery? Your Arlo Pro battery is fully charged when it leaves the factory. You can use the power adapter cable to plug the camera into an electrical outlet to charge the battery. You can also use the Arlo Pro Charging Station (sold separately) to charge the battery. You can purchase a spare battery and the charging station.
FAQs and Troubleshooting What is the battery life for NETGEAR Arlo Pro rechargeable batteries? The NETGEAR Arlo Pro camera rechargeable battery life is four to six months with normal usage and can be extended for optimal usage if you use key settings and follow certain tips. The Arlo Pro 2 cameras offer the best battery life when set up to record when they detect motion.
FAQs and Troubleshooting Night Mode • Best video. 600 kbps @ 15 fps • Optimized. 300 kbps @15 fps • Best battery life. 200 kbps @15 fps Depending on the available bandwidth and how much of the buffer is full, the Arlo Pro 2 Wire-Free system either increases the bit rate or decreases the bit rate and frame rate. For information about setting the video quality and battery usage for your camera, see Change the Video Quality and Battery Usage on page 62.
WiFi Signal Interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference with your Arlo system. Minimize the number of networks, WiFi devices, and transmitted frequencies in the area where you place your base station and cameras. Also, place your camera at least 1 to 3 feet (30 to 100 centimeters) from the base station, and allow at least 6½ feet (2 meters) between cameras.
¾¾ To check push notification in the Armed mode setting: 1. Tap the Arlo icon on your mobile device. If you are using a computer, enter arlo.netgear.com in the address bar of a browser. The Devices page displays. 2. Tap or click the Mode button. A list of cameras displays. 3. Select the camera. A list of modes displays. 4. Tap or click Edit next to Armed. The Edit Rule page displays. 5. Under Alert, make sure that the Push Notification check box is selected. 6.
Check the Arlo App Settings on an Android Device ¾¾ To allow Arlo push notifications on Android devices: 1. Tap the Settings icon for your Android device. 2. Tap Application Manager > Arlo. The Arlo notification settings display. 3. Make sure that the Show Notifications setting is selected. 4. If you made changes, tap Save. Your settings are saved.
FAQs and Troubleshooting Base Station Is Offline If you are not sure whether the base station is offline, see Verify That the Arlo Base Station Is Online on page 82. ¾¾ To troubleshoot the base station Internet connection: 1. Check the Ethernet cable. Make sure that it’s securely connected to the back of your base station and to your router. Also make sure that you’re using the Ethernet cable that came with your system. 2. Check the power adapter.
sure that no changes were made since the last time it successfully connected. You might want to temporarily lower the security settings on the router or temporarily place the base station in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your base station as described in Step 4. 7. Check to make sure that ports 443 and 80 are open on your router.
Signal Strength If an Arlo Pro 2 camera’s signal to the base station is weak, recording delays might occur when motion is detected. To test whether the camera signal is strong enough, check the camera LED on the base station; if it’s blinking amber, the base station detects a low data rate, which means that a camera is too far from the base station. Follow these tips to increase signal strength: • Position your base station so that it is central to all of your cameras.
2. When the Power and Internet LEDs both light solid green, tap the Arlo icon on your mobile device and log in to your Arlo account. If you are using a computer, enter netgear.com in the address bar of a browser. 3. Tap or click New to Arlo?. 4. Follow the setup instructions. If your Arlo cameras were synced to the base station, you might need to sync the cameras to the base station again. For more information, see Sync Your Cameras With the Base Station on page 11.
11. Rechargeable Battery Safety Safety Rules for Arlo Pro Rechargeable Batteries Arlo Pro Wire-Free HD Security Cameras use rechargeable batteries and can go wherever you need them. But ALL batteries can EXPLODE, CATCH FIRE, and CAUSE BURNS if disassembled, punctured, cut, crushed, short-circuited, incinerated, or exposed to water, fire, or high temperatures, so you need to handle them with care.
Rechargeable Battery Safety Safety Rules for Arlo Pro Charging Station The Arlo Pro Charging Station is sold separately. You can use the charging station to charge one or two Arlo Pro rechargeable batteries. For more information about the Arlo Pro Charging Station, see the instructions that are included in the Arlo Pro Charging Station package.
