Essential Video Doorbell Wired User Manual
Contents 1. Get to Know Your Doorbell 6 Front view............................................................................................................................................... 6 Rear view................................................................................................................................................ 7 Installation requirements....................................................................................................................
Essential Video Doorbell Wired Chime 2 LED......................................................................................................................................... 27 Select a melody for your Chime 2................................................................................................... 27 Use silent mode to stop the Chime 2 from ringing...................................................................... 28 5.
Essential Video Doorbell Wired Restart the doorbell from the Arlo app.......................................................................................... 52 8. Modes, Rules, and Alerts 53 Arm or disarm all your Arlo devices................................................................................................ 53 Modes.................................................................................................................................................... 53 Select a mode........
Essential Video Doorbell Wired View videos on a USB device............................................................................................................ 71 11. Arlo Connect 72 Add your doorbell to the Google Assistant app........................................................................... 73 Use Arlo with IFTTT............................................................................................................................ 74 12.
1. Get to Know Your Doorbell The wired Arlo Essential Video Doorbell lets you get notifications when motion is detected and view live video on your phone. Get the bigger picture of what’s at your door, from head to toe or a package on the ground. Even see clearly in low light with night vision. Speak to visitors with two-way audio or use pre-recorded quick reply messages when you’re busy. The wired Arlo Essential Video Doorbell uses your existing doorbell wiring for continuous power. Features: • HD Video.
Essential Video Doorbell Wired Rear view Reset button (pinhole) Wiring screws Installation requirements To install your wired Arlo Essential Video Doorbell you need: • A wired doorbell and chime with existing electrical wiring • Voltage between 16V AC and 24V AC, and a 10VA transformer Follow the instructions in the Arlo app to connect the wired Arlo Essential Video Doorbell to your home’s existing doorbell wiring. If you need further help, contact a local electrician or professional to assist you.
Essential Video Doorbell Wired Optional Arlo SmartHub or Base Station You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4 GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with siren. Your doorbell is compatible with any of the models described in this section. Arlo SmartHub The Arlo SmartHubs offer the best Arlo experience and are compatible with all Arlo wire-free cameras, except Arlo Go.
Essential Video Doorbell Wired FAQs • Does the wired Arlo Essential Video Doorbell require a SmartHub or base station? No, you can connect your wired Arlo Essential Video Doorbell directly to your home’s 2.4 GHz WiFi network if you prefer. The doorbell is compatible with Arlo SmartHub models VMB5000 and VMB4540 and with Base Station with Siren models VBM4500 and VMB4000. • Is leaving a message on the wired Arlo Essential Video Doorbell the same as leaving a message on the Arlo Audio Doorbell? Yes.
2. Get Started You can install the wired Arlo Essential Video Doorbell yourself, or contact a local electrician or professional to assist you. Note: In some regions, a transformer is included in the package with the wired Arlo Essential Video Doorbell. It is recommended that the transformer be installed by a professional electrician. Voltage requirements The wired Arlo Essential Video Doorbell requires a wired doorbell and chime with voltage between 16V AC and 24V AC, and a 10VA transformer.
Essential Video Doorbell Wired Use a multimeter to check the voltage of a transformer 1. Disconnect your existing doorbell. To do this, unmount or unscrew your existing doorbell to expose the wiring or AC terminals on the back. 2. Set your multimeter to AC (the V with a wavy line on top or next to it). 3. Connect the two probes from the multimeter to the wires from your doorbell. 4. Read the voltage level on your multimeter’s display.
Essential Video Doorbell Wired Use the Arlo app for installation and setup You must use the Arlo app to install and set up your wired Arlo Essential Video Doorbell. The Arlo app guides you through installation and setup: 1. Create your Arlo account. You use the same account to manage all your Arlo devices. 2. Follow the instructions in the Arlo app to install and set up your wired Arlo Essential Video Doorbell.
Essential Video Doorbell Wired 3. Follow the specific instructions in the Arlo app for how to connect the Power Kit wires to your chime. If your chime is more complex than two or three wires, then you might need to consult a professional electrician. 4. Place your Power Kit in the chime box. Make sure to place the Power Kit in a safe spot in the chime box that won’t interfere with the operation of the chime. See the suggested placements and areas to avoid, as illustrated in the Arlo app.
Essential Video Doorbell Wired Installing with an angled mounting plate depends on the position of the doorbell and the walkway to your home. The angled mounting plate lets you install your doorbell so that it is angled toward the left or angled toward the right. 4. Follow the instructions in the Arlo app to connect the wires and install your doorbell. Arlo Video Doorbell Angled mounting wedge (optional) Mounting plate 5. Turn on power at the breaker. 6.
Essential Video Doorbell Wired 2. Attach a wire extension to one of your existing doorbell wires. To do this, connect the wire end of the wire extension (not the prong end) to your existing doorbell wire and twist the wires together securely. 3. Attach the second wire extension to the other doorbell wire. 4. Place the fasteners on top of the connected wire ends, and twist the fasteners. The fasteners funnel and secure the wires together. 5.
Essential Video Doorbell Wired • Solid amber. The doorbell isn’t receiving enough power. You might need to activate bypass mode. For more information, see Use Bypass mode for the Power Kit on page 77 • You can also consult an electrician or replace your transformer and chime with one that offers 16-24 VAC, with 10VA minimum. • Flashing amber. Your Video Doorbell didn’t connect to your WiFi network. During setup, make sure that your phone and doorbell connect to your 2.4 GHz WiFi network.
Essential Video Doorbell Wired Control when your doorbell detects motion You control when your wired Arlo Essential Video Doorbell detects motion and the rules it uses to record and alert you by selecting a mode. The Arlo app comes with four modes: • Armed • Disarmed • Schedule • Geofencing You can customize each mode and you can also create custom modes. For information, see Chapter 6. Modes, Rules, and Alerts on page 53.
3. WiFi Setup and Connections When you install and set up your wired Arlo Essential Video Doorbell the Arlo app guides you through the process of connecting the doorbell to your router’s 2.4 GHz WiFi network or to an optional Arlo SmartHub or base station. WiFi connection options for your doorbell When you install your wired Arlo Essential Video Doorbell you can connect it directly to your router’s 2.
Essential Video Doorbell Wired These materials can reduce WiFi signal strength if they are located between WiFi devices: • Unusually thick walls and ceilings • Brick • Concrete • Stone • Ceramic • Glass, especially mirrors • Metal • Large quantities of water, such as the water in a fish tank or water heater Connect your mobile device to a 2.
Essential Video Doorbell Wired Connect your iOS (Apple) device to a 2.4 GHz network 1. Unlock your device and tap Settings. 2. Tap Wi-Fi, near the top of the list of Settings options. 3. Turn on WiFi by tapping the switch next to Wi-Fi at the top. Note: WiFi is activated when the switch is green. 4. Select a 2.4 GHz WiFi network. This is commonly indicated by a 2, 2.4, or 2G at the end of the network name. 5. If prompted, enter the password for the network.
Essential Video Doorbell Wired The SmartHub LED The SmartHub LED located on the front panel indicates the status of the SmartHub. LED SmartHub VMB4540 SmartHub VMB5000 The LED blinks once when the SmartHub is first powered on. Then the LED lights as follows: • Solid blue. The SmartHub is connected to the Internet. • Slow blinking blue. The SmartHub is ready to sync and pair with a camera or is connecting with a camera. • Fast blinking blue. The SmartHub paired with a camera. • Solid amber.
Essential Video Doorbell Wired Base Station LED (VMB4500) The LED located on the front indicates the status of the base station. LED The LED lights as follows: • Solid blue. The base station is connected to the Internet and to an Arlo camera. • Slow blinking blue. The base station is ready to sync with a camera. • Fast blinking blue. The base station is synching with a camera. • Solid amber. The base station is booting. • Slow blinking amber. The base station can’t connect to the camera.
Essential Video Doorbell Wired Move your doorbell’s WiFi connection to a SmartHub or base station You can change your Arlo Video Doorbell’s WiFi connection from your router to an Arlo SmartHub VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000. When your Arlo Video Doorbell is connected to an Arlo SmartHub or base station, you can use the doorbell to trigger an Arlo Chime or other cameras. To add a SmartHub or base station and connect your doorbell: 1. Open the Arlo app. 2.
Essential Video Doorbell Wired Move your doorbell’s WiFi connection to a direct router connection You can change your Arlo Video Doorbell’s WiFi connection from a VMB5000, VMB4540, VMB4500, or VMB4000 SmartHub or base station, and connect the doorbell directly to your router’s 2.4 GHz WiFi network.
4. Optional Arlo Chime 2 The Arlo Chime 2 lets you receive instant alerts from your Arlo doorbell and your Arlo cameras. Meet your Chime 2 Speaker Front view, integrated items and features: • Speaker: The speaker rings or plays a melody when someone presses your doorbell. You can also set up audio alerts or a siren sound to alert you when motion or audio is detected on an Arlo camera. • Sync button: Use the sync button to help set up your Arlo Chime 2, or to factory reset the chime.
Essential Video Doorbell Wire-Free Do more with your Chime 2 You can add an unlimited number of Arlo Chime 2 devices to your Arlo account. These devices do not count toward the device limit of an Arlo Smart subscription. You can pair more than one Arlo doorbell with your Chime 2. For example, if you have two Arlo Essential Video Doorbells (Wired or Wire-Free), you can set both to trigger your Arlo Chime. You can also customize your Arlo doorbell’s melody, so you know which doorbell rang.
Essential Video Doorbell Wire-Free Chime 2 LED The Arlo Chime 2 LED indicates the chime status and activity. When the chime first powers on, the LED lights solid white for a brief period. During regular operation, the LED is off except when the Chime 2 is making a sound. Status LED LED behaviors during setup • Fading white. The chime is in pairing mode, and is ready to be set up. • Fast blinking white. The chime connected to your WiFi network and your Arlo account. • Slow blinking amber.
Essential Video Doorbell Wire-Free To select a melody for your Arlo Chime 2: 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select an Arlo doorbell that is paired with your Arlo Chime 2. 4. Tap Melody > Chime Melody. 5. Select a melody. Your settings are saved. Use silent mode to stop the Chime 2 from ringing The Chime 2 rings when it’s paired to your Essential Video Doorbell and someone presses the doorbell button. To stop the Chime 2 from ringing, select silent mode for the doorbell.
5. Use Your Doorbell Answer your wired Arlo Essential Video Doorbell from your smartphone When a visitor presses your wired Arlo Essential Video Doorbell your mobile device receives a video call through an Internet connection. You must install the Arlo app on your smartphone and you must be logged in to the Arlo app. The caller displays as the name you gave to your doorbell. You can accept or decline the call the same way you do for other calls that you receive on your smartphone.
Essential Video Doorbell Wired 3. To talk to the visitor, speak into your phone as you normally do. You can also tap a button to toggle between hands-free and earpiece mode, play a quick reply message for the visitor, or mute your sound. 4. To toggle between hands-free and earpiece mode, tap the speaker button. 5. To play a quick reply message, tap the message icon and select a message from the list. 6. To mute yourself so that the visitor doesn’t hear sound, tap the microphone button. 7.
Essential Video Doorbell Wired 2. Tap Library. 3. Tap the doorbell recording. Use silent mode for the doorbell Silent mode allows you to temporarily disable incoming calls and/or chime rings on your doorbell. To turn Silent mode features on and off: 1. Open the Arlo app. 2. Tap the gear icon next to the doorbell. 3. Tap Silent Mode. 4. Move the Silent Mode slider to enable or disable silent mode. When Silent Mode is enabled, all the doorbell-press notifications are disabled by default.
Essential Video Doorbell Wired To change the settings for the Status LEDs: 1. Open the Arlo app. 2. Tap the gear icon next to the wired Arlo Essential Video Doorbell. 3. Tap Doorbell LED. 4. Tap Breathe LED on Motion Detection to enable or disable this setting. When Breathe LED is enabled, the LED lights in a slow breathing pattern when motion is detected. When this setting is disabled, the LED remains off when motion is detected. 5. Tap LED on Call Accepted to enable or disable this setting.
Essential Video Doorbell Wired If you have multiple Arlo devices with sirens, you’re prompted to select a device. 4. Swipe the Siren icon to the right. The siren remains active for five minutes or until you turn it off. 5. To turn off the siren, tap the slider at the top of the Devices page.
6. View and Record Videos When you open the Arlo app, the Devices page displays your video doorbell feed. Tap to turn the siren on and off. Live camera feed from the doorbell Tap Play to begin streaming or Stop to stop. Number of new recordings Tap to view device settings for the doorbell Motion detection is on. Tap a button to go to Devices, Library, Modes, or Settings.
Essential Video Doorbell Wired View your doorbell’s camera feed 1. Open the Arlo app. 2. Tap Play on the camera feed. The camera feed updates and camera feed icons display. 3. To stop viewing and listening to the live feed, tap Stop . Pan and zoom video You can pan and zoom to focus in on the high-definition details of any live or recorded video. Just pinch and drag any image as you do with photos on your smartphone.
Essential Video Doorbell Wired Take a snapshot from live video 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap Snapshot . The snapshot is saved in your library. 2-Way Audio The doorbell includes a microphone that supports 2-way audio. 1. Open the Arlo app. 2. Tap the camera feed image. 3. Tap the microhone icon . 4. The first time you use 2-way audio, allow Arlo to use your phone’s microphone. 5. Tap the microphone button. Two-way audio is activated.
Essential Video Doorbell Wired Motion detection activity zones With an Arlo Smart subscription, you can designate zones within the doorbell camera view where you want the camera to detect and record motion. Add an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap +. An activity zone box displays in the camera feed image. 6. Move the zone to the desired position in the camera feed image. 7.
Essential Video Doorbell Wired Delete an activity zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Select the doorbell. 4. Under VIDEO, tap Activity Zones. 5. Tap a zone to select it. 6. Delete the device. On an iOS device, slide the motion detection zone to the left and tap Delete. On an Android device, slide the motion detection zone to the left. View recordings and snapshots With an Arlo Smart plan, your recordings and snapshots are stored in your Arlo library.
Essential Video Doorbell Wired Use the filter You can use the filter to find and view recordings based on criteria that you select. 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap the filtering criteria that you want to use. 5. Tap Done. Turn off the filter 1. Open the Arlo app. 2. Tap Library. 3. Tap Filter in the upper left corner of the page. 4. Tap Reset. 5. Tap Done. Download recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4.
Essential Video Doorbell Wired Share recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Share. 5. Share the file. Donate recordings for research You can donate video or snapshot files to Arlo to use for research and development of Arlo products. 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Donate. 5. Tap OK to confirm. Delete recordings 1. Open the Arlo app. 2. Tap Library. 3. Tap a recording. 4. Tap Delete. 5. Tap OK to confirm.
7. Change Your Settings Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone or tablet, or from a computer using a web browser. If you’re using a computer, enter https:// my.arlo.com/#/login in the address bar of the browser. Two-step verification Two-step verification helps protect your account by adding another layer of security when you log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
Essential Video Doorbell Wired Set up two-step verification 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Login Settings > Two-Step Verification. 4. Tap the switch next to Enable. 5. Select your verification method. Note: Your Arlo account email is an automatic back-up option. 6. Follow the instructions in the app to complete your two-step verification setup. Add a phone number or device to two-step verification 1. Open the Arlo app. 2. Tap Settings. 3.
Essential Video Doorbell Wired A Face ID compatible device (iPhone X, iPad Pro 2018, or newer) • Android devices: Android OS version 6.0 or higher A compatible Android device with fingerprint authentication Turn fingerprint authentication on and off for the Arlo app 1. Enable fingerprint authentication on your iPhone or Android device. 2. Open the Arlo app. 3. Tap Settings. 4. In the ACCOUNT section, select Profile > Login Settings. 5.
Essential Video Doorbell Wired 6. Upload your preferred profile picture. 7. Tap Save at the bottom of the page. Edit profile settings You can enter your name, add a profile photo and home address, and opt-in or opt-out of Arlo news and support updates. 1. Open the Arlo app. 2. Tap Settings. 3. In the ACCOUNT section, select Profile > Edit Profile. 4. Enter your profile settings. 5. Tap Save at the bottom of the page.
Essential Video Doorbell Wired 5. Tap the link provided in that email. 6. Enter a new password. 7. Tap Submit. Your password is reset. Grant access to friends You can add friends to your Arlo account. Friends can view live streams from your cameras; record video clips; view, share, mark as favorite, and delete clips from your library; and take snapshots. Friends are granted limited access to some of the settings and features of your Arlo account.
Essential Video Doorbell Wired 3. Under ACCOUNT, tap Grant Access. 4. Tap Add or +. 5. Enter your friend’s first name, last name, and email address. 6. Tap the Arlo devices that you want your friend to access. 7. To grant access rights to your friend, tap Allow Access Rights. Selecting Allow Access Rights allows this friend to change your account and camera settings. 8. Tap Send Invite. An email message is sent inviting your friend to create an Arlo account.
Essential Video Doorbell Wired 6. Tap Yes. Change the time zone 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the doorbell. 4. Tap Time Zone. 5. Tap a time zone. If you’re using a mobile device, your settings are saved. 6. If you’re using a computer, click Save. Doorbell settings You can view or change the settings for your doorbell using either of these methods: • Tap Settings > My Devices and select the doorbell. • Tap the gear icon below the doorbell’s camera feed.
Essential Video Doorbell Wired To change the type of chime that your wired Arlo Essential Video Doorbell triggers: 1. Open the Arlo app. 2. Tap the gear icon next to the wired doorbell. 3. Tap Traditional Chime. 4. Select Mechanical, Digital, or None. • Mechanical. Mechanical chimes make a traditional ding-dong sound when rung. • Digital. Digital or electronic chimes have a speaker and can play a melody or ding-dong when rung. • None.
Essential Video Doorbell Wired 2. Tap the gear icon next to the doorbell. 3. Tap Video Settings. 4. Tap Night Vision. 5. If you’re using an Android device, tap the slider. Turn Auto HDR on and off High dyanmic range (HDR) solves the problem with over- or under-exposed images of scenes with both bright and dark areas in the same picture. Your wired Arlo Essential Video Doorbell automatically determines when to use HDR. HDR is optimized for outdoor environments.
Essential Video Doorbell Wired Adjust the flicker setting The combination of certain artificial light sources and the Video Doorbell’s camera shutter speed might cause flickering or dark lines in recorded video. The default setting is Auto (60 Hz), but you can change this setting to 50 Hz. 1. Open the Arlo app. 2. Tap the gear icon next to the doorbell. 3. Tap Flicker Adjustment. 4. Tap a setting. Optional SmartHub and Base Station settings You can connect your Arlo Video Doorbell directly to the 2.
Essential Video Doorbell Wired Turn the base station siren on and off By default, the base station siren is set to the loudest volume, which is over 100 decibles. You can set up motion detection rules to trigger the base station siren and select the siren volume level when you set up the rule. The base station siren settings are Loud, Very Loud, and Extremely Loud. See Add a rule with a base station siren trigger on page 56.
Essential Video Doorbell Wired 2. Tap Settings > My Devices. 3. Tap the device. 4. Tap Device Info. Remove a device from your account 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the device. 4. Scroll down and tap Remove Device. Restart the doorbell from the Arlo app 1. Open the Arlo app. 2. Tap Settings > My Devices. 3. Tap the wired Arlo Essential Video Doorbell. 4. Scroll down to the bottom of the page and tap Restart.
8. Modes, Rules, and Alerts You can arm or disarm Arlo devices that detect motion or audio, either individually or all at the same time. You can also set up a schedule to automatically arm each device. Your doorbell always detects motion. When it is armed, it alerts you when motion is detected, and can be set up to ring a chime Arm or disarm all your Arlo devices Arming or disarming all devices deactivates other modes, such as Schedule, Geofencing, and Custom modes.
Essential Video Doorbell Wired You can customize the Armed and Schedule modes and you can add new modes. You might want to create a mode in which some cameras are active but others aren’t. For example, when you’re sleeping, you might want to arm your outdoor camera and disarm your indoor camera. You can create different modes for the same camera, but the camera can only use one mode at a time. Select a mode You can select a mode or set modes to activate according to a schedule. 1. Open the Arlo app. 2.
Essential Video Doorbell Wired Rules for modes Each mode uses one or more rules to control your Arlo system. You can set these options. • Trigger device. If your doorbell is your only Arlo device, it is the trigger device that detects motion. If you use additional Arlo cameras or devices, you can create rules where one Arlo device triggers another. For example, if the someone presses the doorbell at night, an Arlo Security Light turns on. In this example, the doorbell is the trigger device.
Essential Video Doorbell Wired 7. Select your Chime 2 on the Action Device page, and tap Save. 8. Select Activate Siren. Change motion sensitivity You can edit a rule to change the motion sensitivity level for your cameras. 1. Open the Arlo app. 2. Tap Mode. 3. Tap the doorbell. 4. Tap Edit next to the mode. 5. Tap Edit next to the rule. 6. Under If the following, tap Edit next to Motion is detected. 7. Move the slider to adjust the sensitivity level for motion detection for this camera.
Essential Video Doorbell Wired 4. Tap Edit next to the mode. 5. Under Rules, select the camera. 6. Select the Turn Siren ON check box. 7. Tap Sound Alarm. 8. Move the sliders to the desired level for Siren Duration and Siren Loudness. 9. Tap Edit next to the rule. 10. Tap Done. Note: This rule isn’t active until you activate the mode to which you added the siren trigger. Manage alerts Arlo can push notifications to your smartphone, send you email alerts, or do both.
Essential Video Doorbell Wired To schedule when your camera responds to motion triggers: 1. Open the Arlo app. 2. Tap Mode. 3. Select your doorbell. A list of modes displays. 4. Tap Schedule 5. Tap Edit . next to Schedule. 6. Tap + Add. 7. Set the days and times for your new schedule. Note: To add an overnight schedule such as 8:00 p.m. to 6:00 a.m., you need to add two separate schedules. First, add 8:00 p.m. to 11:59 p.m., then add 12:00 a.m. to 6:00 a.m. 8. Tap Done. Edit a schedule 1.
Essential Video Doorbell Wired Geofencing accuracy For accuracy, geofencing uses a combination of GPS, cellular data, and WiFi data. The local environment affects geofencing: • In urban environments, where the cell towers and WiFi routers are more dense, geofencing accuracy can reach 100–200 meters. Note: If you live in a skyscraper, geofencing might not work reliably due to GPS inaccuracies. Using the Large radius setting might help.
Essential Video Doorbell Wired Set up geofencing for the first time and set up modes 1. Open the Arlo app. 2. Tap Mode. 3. Tap the doorbell. 4. Tap Geofencing . 5. Allow the Arlo app to use your mobile device’s location. Geofencing works only if Arlo can locate your mobile device. The Location Address page displays your current address. 6. To change the radius setting, tap Radius and select a radius size.
Essential Video Doorbell Wired state and your cameras are disarmed. If one person leaves, but another is still home, the cameras stay disarmed in the home state until the last person leaves (last out). We recommend that you enable geofencing only for the mobile device that each person carries every day. For example, if you use a smartphone and a tablet, and you take your phone when you leave, set your phone as an enabled device in your Geofencing settings.
Essential Video Doorbell Wired 7. To disable geofencing, tap the mobile device again. The check mark disappears when geofencing is disabled. For more information, see Set up Arlo Geofencing on page 58. Custom modes You can add modes in addition to the modes that come with the Arlo app and give the new modes custom names, such as Vacation. You can create one rule for each mode. You can create multiple rules within the same mode so that each camera performs different actions and sends different alerts.
Essential Video Doorbell Wired 11. Select the notifications for Arlo to send when motion is detected and then tap Next. 12. Review your settings and tap Save. Use your doorbell to trigger a camera to record You can set up a rule so that your wired Essential Video Doorbell triggers an Arlo camera to start recording when the doorbell detects motion. For example, you can trigger an Arlo wirefree camera overlooking your front entry to record, even if the camera doesn’t detect motion.
9. SmartHub SD Card Local Storage The SmartHub model VMB500 supports SD card storage. If you use your wired Arlo Essential Video Doorbell wtih the SmartHub VMB5000, you can use this feature. You can insert a microSD card into the slot in your SmartHub VMB5000 and store your Arlo recordings both in the cloud and on the SD card. If the SmartHub isn’t connected to the Internet, recordings continue to be saved on the microSD card.
Essential Video Doorbell Wired View the SD card status 1. Open the Arlo app. 2. Tap SmartHub/Base Station/Bridge. 3. Check the SD card icon amber . . When a microSD card is inserted in the SmartHub, this icon is 4. To view more information about the microSD card status, under LOCAL STORAGE, tap Storage Settings. The SD Card Status displays GOOD, or indicates if the SD card needs to be formatted, or is full. The Arlo app also notifies you if this occurs.
Essential Video Doorbell Wired 2. Tap SmartHub/Base Station/Bridge 3. Select the SmartHub. 4. Tap Storage Settings > Best Local Recording. Change the SD card overwrite setting By default, if the SD card fills up, the oldest Arlo recording is erased to make room for new recordings. Files on the SD card that aren’t in the Arlo folder aren’t deleted to make room for Arlo recordings. You can change the setting so that no Arlo recordings are automatically erased. 1. Open the Arlo app. 2.
Essential Video Doorbell Wired 5. Remove the SD card from your SmartHub by pressing in on the edge of the card until it ejects. Do not interrupt power to the SmartHub or remove the SD card while unmounting the SD card. 6. The SD card icon changes from amber to gray indicasting that no microSD card is in the slot. Arlo SD card recording is disabled until you insert another SD card.
10.SmartHub or Base Station USB Local Storage The Arlo SmartHub VMB4540 and Base Station with Siren VMB4500 and VMB4000 include one or two USB ports on the rear panel. If you use your doorbell with a SmartHub or base station, you can use this feature. SmartHub VMB4540 Base station VMB4500 Base station VMB400 You can connect a USB storage device to the USB port and store your Arlo recordings both in the cloud and on the USB device.
Essential Video Doorbell Wired USB storage device format The SmartHub supports these file formats for local storage: • FAT16 • FAT32 • ExFAT • ext2FAT • ext3FAT • ext4FAT • HFS+ The minimum USB drive size is 16 GB and the maximum size drive that those file systems support is 2 TB. The SmartHub supports USB 2.0-compatible devices. Not all HDDs are compatible with the SmartHub. If you’re not sure, consult the manufacturer of the HDD. View the USB storage device status 1. Open the Arlo app. 2.
Essential Video Doorbell Wired Turn USB recording off and on 1. Open the Arlo app. 2. Tap SmartHub/Base Station/Bridge 3. Select the SmartHub. 4. Tap Storage Settings > USB Device Recording. Change the USB device overwrite setting By default, if the USB storage device fills up, the oldest Arlo recording is erased to make room for new recordings. Files on the USB device that aren’t in the Arlo folder aren’t deleted to make room for Arlo recordings.
Essential Video Doorbell Wired Safely eject a USB storage device It’s important to safely remove the USB device from your SmartHub. If you remove a USB device while information is being recorded on it, the USB device might become permanently unusable or the files on the USB device might be corrupted. 1. Open the Arlo app. 2. Tap SmartHub/Base Station/Bridge > Local Storage. 3. Tap Safely Eject USB Device. 4. Wait for the Unmounting USB storage device progress message to close. 5.
11.Arlo Connect Some partner devices require that the wired Arlo Essential Video Doorbell be set to 1080p/720p resolution to see video stream on assistant devices with a screen as they do not support the default wired Arlo Essential Video Doorbell resolution, which is 1536 x 1536. For information about setting the video quality for the wired Arlo Essential Video Doorbell, see Change the video quality on page 48.
Essential Video Doorbell Wired Enable the Arlo Skill Make sure that your wired Arlo Essential Video Doorbell is powered on and connected to the cloud. Enable the Arlo skill in one of these ways: • Ask Amazon Alexa “Alexa, enable Arlo skill” to receive instructions in your Alexa app to link your Arlo account with your Alexa account. • In the Alexa app, search for the Arlo Skill and select Enable Skill to link your Arlo account with your Alexa account.
Essential Video Doorbell Wired devices, but you can also download it from the Apple App Store on iOS devices. • Some Google devices require that your wired Arlo Essential Video Doorbell be set to 1080p/720p resolution as they do not support the default video resolution, which is 1536 x 1536. For information about setting the video quality, see Change the video quality on page 48. To connect your Arlo cameras to the Google Assistant app: 1.
12.Troubleshooting The doorbell doesn’t scan the QR code in the Arlo app during setup During setup, your doorbell must scan a QR code from the Arlo app. If your doorbell doesn’t emit a chime noise, then the QR code was not successfully scanned. If this situation occurs, try the following: • Scan the QR code in an evenly lit area. Avoid scanning the QR code in the dark or in direct sunlight.
Essential Video Doorbell Wired Arlo doesn’t discover your doorbell during setup After your doorbell scans the QR code in the Arlo app during setup, the Arlo app attempts to discover your wired Arlo Essential Video Doorbell on the same WiFi network that your phone is connected to. Since the doorbell connects to 2.4 GHz WiFi networks, during setup you must connect your phone to the same 2.4 GHz WiFi network. If the Arlo app doesn’t discover your doorbell during the setup process: 1.
Essential Video Doorbell Wired Use Bypass mode for the Power Kit If your wired Arlo Essential Video Doorbell isn’t working as expected, even though the voltage level of your doorbell transformer is 16-24 VAC, you might need to activate Bypass mode on your Power Kit. When Bypass mode is turned on, your wired Arlo Essential Video Doorbell isn’t electrically connected to your doorbell chime. This prevents your doorbell chime from ringing when you use your doorbell.
Essential Video Doorbell Wired • Make sure that Bypass mode is disabled on the Power Kit. For more information, see Use Bypass mode for the Power Kit on page 77. • Make sure that your wired Arlo Essential Video Doorbell is powered on and wired correctly. For more information, see Video Doorbell LED doesn’t light on page 78. • Check the chime setting in the Arlo app.
Essential Video Doorbell Wired Power interruption notification The push notification Power interruption at [TIME] means your doorbell is not currently receiving any voltage or its wires have been disconnected, but your home’s WiFi and Internet connection are still working. If you have an Arlo Smart subscription, you can tap the notification to activate an alarm, call a friend, or call e911. When the power returns to your doorbell, wait about 10 minutes for the doorbell to come back online.
Essential Video Doorbell Wired Reset the doorbell Resetting your wired Arlo Essential Video Doorbell returns it to default settings. Your doorbell is also removed from your Arlo account when you reset it. This means that you must use the Arlo app to add and set up your wired Arlo Essential Video Doorbell after a reset. Use a paperclip or the release pin that came with your wired Arlo Essential Video Doorbell. Release pin 1.
Essential Video Doorbell Wired Can’t see video streams in a browser Your router might be blocking the ports to which Arlo sends data. To make sure that Arlo can stay connected, you must keep ports 443 and 80 open on your router. Also see the following sections WiFi signal interference and Out of range. WiFi signal interference Environments with multiple WiFi networks, WiFi devices, or frequencies can cause signal interference with your Arlo system.
Essential Video Doorbell Wired 6. Under Alert, make sure that the Push Notification check box is selected. 7. If you made changes, tap Save. Check the Arlo app notification settings on an iOS device Make sure that you allow the Arlo app to receive push notifications. The Arlo app push notifications might be disabled on your iOS device. 1. Tap the Settings icon for your iOS device. 2. Tap Notifications > Arlo. 3. Make sure that Allow Notification is selected.
Essential Video Doorbell Wired • Away mode isn’t triggered when you leave because an extra mobile device that’s enabled for geofencing is still in the Device Location. See Geofencing with multiple mobile devices on page 60. • Geofencing stopped working because the location sharing settings for a mobile device changed. See Prepare your mobile device for geofencing on page 59. • A task-killing app is interfering with Arlo Geofencing.
Essential Video Doorbell Wired • Clean the camera lens on your mobile device. The camera lens might have debris or a smudge on it, hindering its ability to scan the QR code. Try using a lint-free cloth to remove anything that might prevent the camera from scanning the QR code. • If your QR code is scratched, damaged, or unreadable, contact Arlo Support. Once your account and product are verified, Arlo Support experts can send an email to provide an undamaged version of the damaged QR code on your chime.
Essential Video Doorbell Wired If your Arlo Chime 2 isn’t ringing, check the following: • Is your doorbell in silent mode? To view or change the silent mode setting for your doorbell, tap the gear icon next to the doorbell and then tap Silent Mode. • Is your Chime 2 paired to your Essential Video Doorbell ? To check, open the Arlo app and tap the gear icon next to your Chime 2. On the Device Settings page, see if your doorbell appears under PAIRED DEVICES.
Essential Video Doorbell Wired 4. Open the Arlo app and remove the Chime 2: a. Tap the settings icon next to your Chime 2. b. Scroll to the bottom of the Device Settings page, and tap Remove Device. c. Close the Device Settings page. 5. Tap Add New Device on the Devices page. 6. Follow the instructions in the Arlo app to set up your Chime 2. When your Chime 2 is connected to your Arlo Essential Video Doorbell, the chime appears under PAIRED DEVICES on the Device Settings page in the Arlo app.
Essential Video Doorbell Wired The SmartHub or base station is offline You can connect your wired Arlo Essential Video Doorbell directly to your home router’s 2.4 GHz WiFi network, or you can connect your doorbell to an Arlo SmartHub or Base Station with siren. Your doorbell is compatible with SmartHub model VMB5000 and VMB4540 and Base Station with Siren model VMB4500 and VMB4000.
Essential Video Doorbell Wired b. If you were previously able to connect your SmartHub to the Internet, but now can’t connect, check the router’s security settings and firmware to make sure that no changes were made since the last time it successfully connected. You might want to temporarily lower the security settings on the router or temporarily place the SmartHub in the DMZ to rule out any firewall restrictions. If you make these changes, power cycle your SmartHub as described in Step 3. c.
Essential Video Doorbell Wired To reset the SmartHub: 1. Use a straightened paper clip to press and hold the Reset button on the back of the SmartHub for about 10 seconds. When the SmartHub reset completes, the LEDs on the front of the SmartHub blink amber. When the LEDs stop blinking amber, your SmartHub reboots. The SmartHub is removed from your Arlo account. 2. To add the SmartHub and set it up, wait for the LED on the front to light solid blue and then open the Arlo app. 3. Tap New to Arlo?. 4.
Essential Video Doorbell Wired To reset a base station: 1. Use a straightened paper clip to press and hold the Reset button for about 10 seconds. The base station resets. The LED behavior during the reset depends on your base station model. • The Base Station VMB4500 has one LED on the front. The LED blinks alternating blue and amber. • The Base Station VMB4000 has three LEDs on the front. The LEDs blink amber. The base station reboots. 2.
Support For product updates and web support, visit http://www.arlo.com/en-us/support/. Arlo Technologies, Inc. 2200 Faraday Ave. Suite 150 Carlsbad, CA 92008 USA Document publication date: July 2021 PN 202-50004-05 Trademarks © Arlo Technologies, Inc. Arlo, Arlo logo, and Every Angle Covered are trademarks of Arlo Technologies, Inc. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Amazon and all related logos are trademarks of Amazon. com, Inc.
