User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
16Get Started
Essential Video Doorbell Wired
User Manual
• Solid amber. The doorbell isn’t receiving enough power.
You might need to activate bypass mode. For more information, see Use Bypass mode for
the Power Kit on page 77
• You can also consult an electrician or replace your transformer and chime with one that
oers 16-24 VAC, with 10VA minimum.
• Flashing amber. Your Video Doorbell didn’t connect to your WiFi network. During setup,
make sure that your phone and doorbell connect to your 2.4 GHz WiFi network.
• Flashing white. Your Video Doorbell is scanning for a QR code, attempting to connect to
WiFi, or attempting to connect to the Arlo network. If your doorbell LED continues to ash
white for more than a few minutes, change the WiFi settings in your phone to connect to
the same 2.4 GHz WiFi network as the doorbell. Also conrm that your WiFi router has an
Internet connection..
• Alternating amber and white. The operating temperature or voltage is too low. Wait up to
13 minutes for the doorbell to warm up or for its internal battery to charge.
LED aer setup
• Slow breathing pattern white. The doorbell detected motion.
• Solid white. The doorbell was pressed and is calling you or the doorbell is connected to a
call.
• Fading white. The call from the doorbell ended.
Test motion detection
You can use the motion detection test to nd the right motion sensitivity setting for your
doorbell.
1. Open the Arlo app.
2. Tap the gear icon next to the wired Arlo Essential Video Doorbell.
3. Tap Device Utilities > Motion Detection Test.
4. Move in front of the camera.
During this test, the camera LED blinks white when motion is detected.
5. Move the slider to adjust the motion sensitivity level as needed.
6. Edit the rule to enter the motion sensitivity level that you want to use. See Change motion
sensitivity on page 56.