User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
18
3. WiFi Setup and Connections
When you install and set up your wired Arlo Essential Video Doorbell the Arlo app guides you
through the process of connecting the doorbell to your router’s 2.4 GHz WiFi network or to an
optional Arlo SmartHub or base station.
WiFi connection options for your doorbell
When you install your wired Arlo Essential Video Doorbell you can connect it directly to your
router’s 2.4 GHz WiFi band, or you can connect the doorbell with WiFi to an Arlo SmartHub
VMB5000 or VMB4540, or an Arlo base station VMB4500 or VMB4000.
An Arlo SmartHub or base station isn’t included in the package with your doorbell. They are
sold separately. Using your Arlo Video Doorbell with a SmartHub or base station gives you
access to these additional features:
• Use local storage on an SD card in a VMB5000 SmartHub or on a USB storage device
connected to the SmartHub VMB4540 or base station VMB4500 or VMB4000.
• You can set up rules so that your doorbell triggers the Arlo Chime to play a tone when the
Arlo Video Doorbell button is pressed.
• Use remote access for SmartHubs VMB5000 and VMB4540.
Aer you install and set up your wired Arlo Essential Video Doorbell you can move its WiFi
connection from your router to a SmartHub or base station. You can also move your doorbell’s
WiFi connection from a SmartHub or base station and connect it directly to your router’s
2.4 GHz WiFi band. To do this, you must remove the device from your account and reinstall
through the Arlo app, selecting the appropriate option to move back and forth.
Tips for optimal WiFi performance
The distance between WiFi devices can aect the WiFi signal:
• Maximum recommended distance. We recommend that you place your WiFi router within
300 feet (90 meters) from the Arlo Video Doorbell. The maximum line-of-sight range of 300
feet is reduced by each wall, ceiling, or other major obstruction between the doorbell and
the router.
• Minimum recommended distance. To reduce WiFi interference, allow at least 6½ feet (2
meters) between your Arlo Video Doorbell and any Arlo cameras that you install.