User Manual
Table Of Contents
- 1. Get to Know Your Doorbell
- 2. Get Started
- 3. WiFi Setup and Connections
- WiFi connection options for your doorbell
- Tips for optimal WiFi performance
- Connect your mobile device to a 2.4 GHz WiFi network during setup
- Connect an optional Arlo SmartHub
- Connect an optional Arlo Base Station with Siren
- Move your doorbell’s WiFi connection to a SmartHub or base station
- Move your doorbell’s WiFi connection to a direct router connection
- 4. Optional Arlo Chime 2
- 5. Use Your Doorbell
- 6. View and Record Videos
- 7. Change Your Settings
- Two-step verification
- Use face or fingerprint authentication
- Customize your profile
- Change your Arlo password
- Reset a forgotten password
- Grant access to friends
- Change the time zone
- Doorbell settings
- Adjust the flicker setting
- Optional SmartHub and Base Station settings
- View device information
- Remove a device from your account
- Restart the doorbell from the Arlo app
- 8. Modes, Rules, and Alerts
- Arm or disarm all your Arlo devices
- Modes
- Select a mode
- Mute Notifications
- Rules for modes
- Trigger a Chime 2 when the doorbell is pressed
- Change motion sensitivity
- Automatically stop recording when motion stops
- Add a rule with a base station siren trigger
- Manage alerts
- Schedule when your doorbell camera is armed
- Set up Arlo Geofencing
- Geofencing with multiple mobile devices
- Use your doorbell to trigger a camera to record
- 9. SmartHub SD Card Local Storage
- 10. SmartHub or Base Station USB Local Storage
- 11. Arlo Connect
- 12. Troubleshooting
- The doorbell doesn’t scan the QR code in the Arlo app during setup
- Arlo doesn’t discover your doorbell during setup
- Use Bypass mode for the Power Kit
- Traditional chime doesn’t ring when I press the doorbell
- Doorbell LED doesn’t light
- Power interruption notification
- Remove the doorbell from its mount
- Reset the doorbell
- Can’t see video streams in a browser
- Not receiving push notifications
- Troubleshoot Arlo Geofencing
- Scan the QR code during Chime 2 setup
- Arlo doesn’t discover Chime 2 during setup
- Chime 2 doesn’t ring when the doorbell is pressed
- Reset your Arlo Chime 2
- Verify that an optional SmartHub or base station is online
- The SmartHub or base station is offline
- Reset a SmartHub to factory settings
- Reset a Base Station to factory settings
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7. Change Your Settings
Once you set up your Arlo account, you can access it by using the Arlo app on a smartphone
or tablet, or from a computer using a web browser. If you’re using a computer, enter https://
my.arlo.com/#/login in the address bar of the browser.
Two-step verication
Two-step verication helps protect your account by adding another layer of security when you
log in to your Arlo account. Arlo will verify your identity anytime you sign in with a new device.
You can have up to ve dierent two-step verication methods, in addition to the email
address associated with your Arlo account.
Note: If you’re a Friend on someone’s Arlo account, and the account owner sets up two-step
verication, you don’t have to use two-step verication to log in. Likewise, if you set up two-
step verication as a Friend on an Arlo account, the account owner isn’t aected.
To sign in with two-step verication, you must rst enter your email address and password.
Then, you must authenticate your identity with a security code (delivered by SMS text
message or email) or conrmation from an already trusted device. Requiring two pieces of
information helps to prevent any unwanted log in, even if someone has your Arlo account
password.
• Push notication. When someone attempts to log in to your Arlo account on a new device,
Arlo sends a push notication to a previously trusted (and currently logged in) iOS or
Android device. Tap the push notication on the trusted device to approve or deny the log
in.
• SMS text message. When someone attempts to log in to your Arlo account, Arlo sends a
text message to the phone number that you veried for two-step verication. Enter the
security code from the text message to complete the log in.
• Email. If you can’t access a trusted device with push notications, or if you can’t receive
SMS text messages, you can request a security code to be sent to the email associated
with your Arlo account.